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Operations Manager - Delivery (12-Month Fixed Term Contract)

Hybrid Full-time

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Experience Level

Manager

Qualifications

Key Responsibilities:Drive the Client Delivery team to meet all KPIs by establishing robust operations that prevent any negative impact on learners or clients. Independently design and refine the necessary systems, plans, and processes to achieve core priorities and business objectives. Utilize commercial insight to identify vital business goals and translate them into actionable priorities for the team. Lead strategic initiatives, garnering support from cross-functional stakeholders, including senior leadership, to create a significant organizational impact. Oversee the generation of data-driven insights and reports using BI tools and advanced spreadsheet techniques.

About the job

Multiverse partners with more than 1,500 organizations to deliver hands-on learning in AI, data, and technology. The company offers apprenticeships for people at any stage of their career, with a focus on practical skills that match workforce needs. Multiverse has trained learners who have generated over $2 billion in ROI for employers. In June 2022, the company raised $220 million in Series D funding, reaching a post-money valuation of $1.7 billion and becoming the first EdTech unicorn in the UK. With a team of over 800, Multiverse continues to grow and aims to help people build technology skills that drive business results in the AI era.

Role overview

This 12-month fixed term Operations Manager position is based in London. The role supports the Client Delivery team, which includes coaches delivering apprenticeship programs to nearly 4,000 learners at 300 client organizations. The Operations Manager will oversee one Operations Specialist and work closely with the team to strengthen delivery and retention efforts.

Key responsibilities

  • Develop systems and strategies to support learner retention and achieve business objectives
  • Oversee and support one Operations Specialist
  • Work hands-on within the Client Delivery team to improve effectiveness

Requirements

  • Based in London
  • Experience in operations or team management preferred
  • Strong organizational and problem-solving skills

About Multiverse

Multiverse is a pioneering upskilling platform that is transforming the landscape of AI and technology training. With a strong commitment to creating impactful learning experiences, we partner with businesses to equip individuals with the skills necessary to thrive in a rapidly evolving workplace.

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