Operations Manager - Center of Excellence

Join Stripe as an AML Operations Manager, where you will lead initiatives to combat financial crime and ensure compliance. You will play a pivotal role in enhancing our anti-money laundering (AML) processes, working closely with cross-functional teams to analyze data, identify risks, and implement effective strategies.

What is CRED? CRED is a unique platform that fosters a community of India's most reliable and creditworthy individuals, rewarding them for their exemplary financial habits. Born from the desire to restore trust as a pivotal virtue, CRED aims to cultivate a community that prioritizes integrity and reliability, aspiring to make trustworthiness a celebrated norm. Imagine a group of passionate individuals given the freedom to pursue their ambitions without limitations—this is the essence of CRED, where ambition meets opportunity. As part of the AML Operations team, you will play a crucial role in maintaining the integrity of our community.

Role Overview Laundryheap is hiring a Division Manager - Operations in Bengaluru, Karnataka. This role leads daily operations, manages a team, and works to improve efficiency and customer satisfaction across the division. What You Will Do Oversee day-to-day operational activities Manage and support team members Implement strategic initiatives to drive growth and streamline services Focus on optimizing processes for better efficiency and customer experience Contribute to a collaborative and forward-thinking workplace What Matters Here Leadership experience in operations Ability to drive process improvements Strong focus on team development and customer satisfaction Comfort with strategic planning and execution

About StripeStripe is a leading financial infrastructure platform trusted by millions of businesses—from the largest global enterprises to the most innovative startups. Our platform empowers businesses to accept payments, drive revenue growth, and unlock new opportunities. Our mission is to enhance the GDP of the internet, presenting an exciting opportunity for you to play a pivotal role in shaping the global economy through your career.About the TeamAs we expand our user base and global reach, Stripe faces unique support challenges arising from our scale and the diverse businesses we collaborate with. The Stripe Delivery Center (SDC) strategy aims to provide operational leverage and enhance our portfolio of capabilities to meet the evolving needs of both external users and our internal teams.Your RoleWe are launching Stripe Delivery Centers—a global initiative designed to innovate and grow our operations over the next decade. We seek passionate, dynamic individuals eager to solve global user challenges, streamline operations, and drive process enhancements. In this role, you will lead a team of Operations Associates focused on Anti-Money Laundering (AML) investigations. Your team will ensure our platform remains secure, preventing prohibited parties from accessing our services while identifying and mitigating financial crime risks. As the Operations Manager, you will foster team engagement, guiding members through feedback, coaching, mentoring, and advocacy. You will set team goals and utilize metrics to monitor performance effectively, ensuring your team excels in their objectives. To thrive in this position, you should possess a robust operations mindset, expertise in financial crimes investigations, and a passion for delivering exceptional user experiences.

Join 66degrees as an IT Operations Manager where you will be at the forefront of driving operational excellence and enhancing our IT infrastructure. Your leadership will guide a dynamic team, ensuring the seamless delivery of IT services and solutions. This role requires a strategic thinker with a passion for technology and innovation.

We are seeking a dynamic and detail-oriented Assistant Regional Manager for Operations to join our team at Laundryheap. In this pivotal role, you will assist in overseeing daily operations, ensuring the highest level of service and efficiency. Your contributions will help us maintain our reputation as a leader in the laundry service industry.You will collaborate with various departments, manage operational processes, and develop strategies to enhance productivity. If you are a proactive problem solver with a passion for operational excellence, we would love to hear from you!

Join Our Team as an Operations Manager!We are seeking a highly skilled and motivated Operations Manager to lead and scale our end-to-end business operations within a dynamic 'work as a service' organization. In this pivotal role, you will oversee the execution of extensive projects, whether field-based or remote, in various grey-collar sectors. Our ideal candidate possesses a robust track record of delivering results, developing scalable operational systems, and effectively managing large, distributed teams in a fast-paced, high-growth environment.Key Responsibilities:Operational Strategy & Execution: Formulate and execute operational strategies that enhance efficiency, scalability, service quality, and cost optimization across all business operations.Leadership & Team Management: Lead, mentor, and grow multi-tiered operational teams, nurturing a culture of accountability, performance, and collaboration.Service Quality & Process Excellence: Develop and enforce standard operating procedures (SOPs), quality frameworks, and continuous improvement processes to consistently meet client expectations and service standards.Client Experience & Stakeholder Management: Ensure client satisfaction by proactively addressing escalations, enhancing communication, and maintaining consistent service delivery.Resource Planning & Deployment: Strategically plan workforce deployment and operational infrastructure to meet business demands efficiently.Financial & Cost Ownership: Manage operational budgets, monitor expenses, and identify opportunities for cost efficiency while maintaining service quality.Performance Management & Analytics: Establish and track key performance indicators (KPIs) to inform decisions and scale best practices.Risk, Compliance & Governance: Identify operational risks and implement mitigation strategies to ensure seamless business operations.

Join Point72 as a Back Office Operations Manager, where you will play a pivotal role in ensuring our operational processes are efficient and effective. You will lead a talented team, oversee daily operations, and implement strategies that enhance productivity and service delivery. Your expertise will help streamline workflows, reduce operational risks, and support our commitment to excellence.

Join Fampay as a People Operations Manager and play a pivotal role in shaping our employee experience. You will lead the development and implementation of HR strategies that align with our business goals. Your responsibilities will include managing talent acquisition, employee relations, performance management, and fostering a diverse and inclusive workplace culture.

Join Our Dynamic TeamAt Unity Technologies, we are looking for an HR Operations Manager who excels in a fast-paced, entrepreneurial environment and is committed to driving excellence. In this pivotal role, you will be instrumental in establishing the systems, processes, and automations that empower our HR teams to function optimally and effectively.Your ResponsibilitiesLead HR Service Delivery: Oversee a team of specialists to provide outstanding HR services to our global workforce.Enhance Global Process Excellence: Collaborate with colleagues to develop and sustain consistent, scalable HR processes along with a comprehensive knowledge base.Leverage Data for Performance Optimization: Partner with the transformation team to analyze HR KPIs, derive actionable business insights, and foster trust across HR and the larger organization.Nurture Talent Development: Mentor and cultivate a growth-oriented mindset within your team to boost their knowledge and productivity.Contribute to Global Initiatives: Actively participate in and drive global HR initiatives and projects.Advocate for Continuous Improvement: Offer insights on continuous improvement strategies and ensure the delivery of best-practice HR services.Build Strong Relationships: Foster meaningful connections with the global HR team and key stakeholders.

As the Manager of Security Operations at 66degrees, you will lead our efforts to protect and secure our digital landscape. You will be responsible for developing and implementing robust security strategies, managing security incidents, and ensuring compliance with industry standards. Your leadership will be pivotal in fostering a culture of security awareness and best practices across the organization.

Greetings! I’m Mayank, Co-Founder & COO at Flent.I am dedicated to enhancing Flent’s efficiency with innovative systems that minimize obstacles for our teams and elevate customer satisfaction. Exceptional operations are built on consistent, repeatable processes that become transformative with the integration of smart technology.As the Director of Operations, you will be my strategic partner in translating our high aspirations into reliable outcomes, ensuring that Flent operates as a trusted and precise entity.You will collaborate closely with product development, manufacturing, customer experience, procurement, and leadership to fortify Flent’s operational infrastructure, making it predictable, efficient, and powerful.About the RoleAt Flent, we are in a critical phase where clarity and disciplined execution are as important as innovation. We are crafting industry-leading products, and we are in search of an operational leader who can harness that energy into dynamic progress.In this role, you will oversee the core operations of the company. You will design processes, establish operational frameworks, facilitate cross-departmental cooperation, and ensure that the company operates with precision, foresight, and measurable outcomes. You will identify inefficiencies, map workflows, rectify flaws, and develop systems that empower teams to excel in their roles. Additionally, you will manage significant cost factors on our profit and loss statement, from inventory utilization to cost management as we scale.This position is ideal for someone who thrives in structured chaos, demonstrates high accountability, can navigate between strategic planning and practical execution, and finds satisfaction in simplifying complex challenges.Key Responsibilities:Oversee & Expand Home Flipping OperationsRefine standard operating procedures for evaluation, planning, budgeting, contractor management, and execution while ensuring alignment across teams to deliver projects on time, within budget, and with high quality.Develop the Procurement, Manufacturing & Logistics FrameworkManage material procurement strategies, pricing intelligence, vendor relationships, negotiations, and demand forecasting.Lead Warehousing, Inventory, Quality Control & Efficiency InitiativesImplement quality assurance checkpoints and optimize operational efficiency across the manufacturing and logistics spectrum.

As an Operations Manager specializing in IAM and Office365, you will spearhead global operational support and delivery for GIS supported services, which include Active Directory (AD), Identity and Authentication Management (IAM), and the O365 suite (Microsoft Exchange).Your responsibilities will encompass aligning local and global processes, executing tasks in accordance with our Operational Level Agreements (OLA) and Service Level Agreements (SLA) to ensure the highest quality of service (QoS) and availability of GIS services within our Infrastructure and Application Portfolio, addressing the business needs and priorities of our clients.The ideal candidate will possess a robust technical background across multiple domains, including server, network, application support, and email systems, particularly with O365.Proficiency in client engagement and management is essential, especially in complex, matrixed organizational structures.Additionally, you will leverage your strong expertise in Service Operations and your knowledge of ITIL practices to manage remote and offshore teams effectively, fostering collaboration within a multicultural environment.

Join our team as a Product Support Operations Manager at Stripe, a leading technology company that provides economic infrastructure for the internet. In this pivotal role, you will oversee and enhance the operations of our product support teams, ensuring that our customers receive exceptional and timely assistance. You will collaborate with cross-functional teams to identify opportunities for process improvement, implement best practices, and drive customer satisfaction.

Join Eurofins, a global leader in laboratory services, as an Assistant Manager in our Treasury department. You will play a crucial role in managing our financial operations, including cash management, financial forecasting, and risk assessment. This position offers you the opportunity to work in a dynamic environment, collaborating with various teams to optimize our treasury functions.

As a Manager of Partner Strategy & Operations at Databricks, you will play a pivotal role in driving our partner ecosystem forward. You will lead strategic initiatives, manage partner relationships, and ensure operational excellence within the department. Your insights will help shape the direction of our partnerships and contribute significantly to our growth.

As a Senior Manager of Finance and Operations at AbbVie, you will play a pivotal role in leading and mentoring our accounts payable team. Your primary focus will be on ensuring the timely and accurate processing of invoices, payments, and managing vendor relationships.You will design, implement, and uphold accounts payable policies and procedures that comply with pharma industry regulations, including TDS, SOX, NPPA, and statutory compliances.Additionally, you will spearhead process improvement initiatives and automation projects aimed at enhancing operational efficiency and reinforcing internal controls.Your responsibilities will also include ensuring adherence to Indian pharmaceutical regulations concerning healthcare professionals, financial standards, and our internal protocols.You will coordinate and facilitate both internal and external audits, ensuring readiness, managing documentation, and resolving any issues that arise.In this role, you will oversee regulatory filings for the Department of Pharmaceuticals regarding financial data submissions and handle escalations for complex accounts payable or compliance challenges, while reporting key performance indicators to senior leadership.Collaboration across functions, including Procurement, Finance, Tax, and IT, will be essential to your success. You will need to maintain a current understanding of Indian pharma regulations, evolving audit standards, and industry best practices.

Who We AreAbout StripeStripe is a premier financial infrastructure platform designed for businesses of all sizes. From the largest global corporations to the most innovative startups, millions utilize Stripe to streamline payment processes, boost revenue, and unlock new opportunities. Our mission is to enhance the GDP of the internet, presenting a unique chance for you to make a significant impact on the global economy while contributing to the most meaningful work of your career.About the TeamAs a key player in the digital economy, Stripe is committed to safeguarding our platform, users, and the wider financial ecosystem from threats. The Fraud Operations team is dedicated to proactively mitigating fraud, making it challenging and unprofitable for fraudsters. We create scalable, high-judgment investigative processes while ensuring minimal friction for users. Our work spans various products, customer segments, and markets, forming a foundational component of Stripe's risk strategy.What You’ll DoWe are seeking a dynamic leader to oversee our Fraud Operations Center in Bangalore. In this role, you will manage team leaders and senior operators engaged in critical fraud investigations and complex, high-stakes cases. You will ensure operational excellence throughout fraud review workflows—establishing operational rhythms, defining and refining team metrics, enhancing decision-making quality and consistency, and scaling processes through advanced tools and partnerships.This position requires both strategic oversight and hands-on involvement: you will remain closely connected to daily fraud activities, regularly review cases, and serve as a resource for escalation and decision-making for your team.ResponsibilitiesLead the Bangalore Fraud Operations Center, guiding team leaders and senior associates; establish clear expectations, mentor performance, and cultivate a high-judgment culture centered on sound decision-making and customer empathy.Oversee core fraud investigations and intricate cases, including escalations and urgent incident responses in collaboration with global Fraud/Risk stakeholders.Develop and maintain the operational framework for the organization: goal setting, team rhythms, SOPs, change management, queue health, SLAs, QA initiatives, calibration, and preparation for new products/markets.Define, develop, and present key operational and risk metrics for the Bangalore center through dashboards and regular updates, translating data into actionable insights and priorities.

Join Acceldata in Transforming Data Observability!Acceldata is a trailblazer in data observability, offering a revolutionary approach for enterprises to manage and monitor their data. With a focus on providing in-depth insights into critical data aspects, data pipelines, and infrastructure, our platform empowers data teams to enhance product management through improved data quality, failure prevention, and cost control.Position OverviewThe Senior Product Operations Manager plays a vital role in refining the efficiency and effectiveness of product development and management processes. Acting as a liaison among product teams, engineering, marketing, and other stakeholders, this position ensures operations are streamlined, insights are driven by data, and product outcomes are successful. By optimizing workflows and fostering collaboration, this role significantly contributes to organizational growth and product excellence.Key ResponsibilitiesLead the comprehensive product lifecycle, overseeing planning, development, launch, and post-launch evaluations to guarantee timely delivery aligned with strategic goals.Coordinate user testing initiatives, managing recruitment, session facilitation, and feedback synthesis to integrate insights into product refinements.Utilize tools like Pendo to analyze product performance, providing actionable insights on user behavior, feature adoption, and engagement metrics to guide prioritization and optimization efforts.Employ JIRA for workflow management, operational reporting, and visibility across teams through custom queries that support product planning and sprints.Establish and uphold operational frameworks, tools, and processes that enhance data collection, analysis, and reporting to inform decision-making.Promote interdepartmental communication and collaboration, addressing bottlenecks and enhancing transparency to boost productivity.Drive the implementation and integration of product management software and analytics platforms to streamline operations.Conduct regular audits of product operations to identify improvement areas and promote continuous process enhancements.Work closely with senior leadership to align product operations with business objectives, providing insights on metrics and performance trends.Mentor junior team members and contribute to the establishment of best practices in product operations.Exhibit strong leadership skills, including the ability to influence stakeholders and uphold high professional standards.