Operations Manager at relay | London

Relay is revolutionizing the logistics landscape. With the backing of Europe’s largest logistics Series A funding of $35M, spearheaded by innovative deep-tech investors Plural, Relay is outpacing 99.98% of venture-backed startups. We are curating a highly skilled team that is setting new benchmarks in the logistics industry.Our Mission at Relay is to eliminate friction in commerce. We recognize that exorbitant delivery costs serve as a hidden barrier to e-commerce, limiting market participation and product offerings online. Our vision is to create a world where goods can traverse boundaries with ease, enhancing accessibility and convenience for all consumers.About Our Team• A dynamic group of approximately 110 professionals, with over 50% specializing in engineering, product development, and data science.• Our team boasts 45+ advanced degrees in disciplines including computer science, mathematics, and operations research.• We manage thousands of data points for each parcel we handle, harnessing analytics for informed decision-making.• Our culture thrives on first-principles thinking, rapid feedback cycles, and a commitment to continuous experimentation.Role OverviewAs a Senior Data Scientist within the Network squad, you will play a pivotal role in enhancing our forecasting engine, which is essential for operational efficiency. Your contributions will directly influence critical decisions across multiple teams at Relay. You will collaborate with fellow Data Scientists and Analysts, leveraging diverse expertise to tackle challenges in demand forecasting, expansion modeling, parcel intelligence, and sortation predictions. Your specific domain focus will align with your strengths and the squad's priorities.Your responsibilities may include developing models that guide Relay's expansion strategies, determining optimal new locations, forecasting parcel dimensions for effective routing and logistics, and refining our operational models to ensure cost efficiency across the network.

Join Relay in Revolutionizing Logistics!At Relay, we are fundamentally transforming the way goods are transported in the digital age. With the backing of Europe’s largest logistics Series A funding ($35M) from visionary investors like Plural—whose portfolio ranges from fusion energy to space exploration—we are growing at an unprecedented pace, surpassing 99.98% of venture-backed startups. We are building an exceptionally talented team that is setting new benchmarks in the logistics sector.Our Mission is to eliminate barriers to commerce. Currently, high delivery costs function as a hidden tax on e-commerce, dictating what can be sold online and who can engage in this space. We aspire to create a world where goods move freely among people, ensuring a seamless and accessible online shopping experience for all.The Team• A dynamic team of approximately 110 individuals, over half of whom are in engineering, product, and data roles.• Home to 45+ advanced degrees in fields such as computer science, mathematics, and operations research.• Handling thousands of data points for each parcel we manage, with extensive calculations, analyses, and predictions.• A culture that thrives on first-principles thinking, rapid feedback loops, and relentless experimentation.Your OpportunityAt Relay, our network generates data at every interaction—couriers, routes, parcels, sortation, pricing, and demand signals. This data serves as the foundation for every decision we make, especially as we increasingly integrate AI systems for autonomous decision-making.As the Head of Data Platform, you will oversee the infrastructure that transforms raw data into actionable insights. This includes managing the transformation layer (dbt), the semantic layer (Cube), the pipelines that supply them, and the standards that ensure the output is reliable. You will be tasked with ensuring data readiness for human analysts, dashboards, machine learning models, and autonomous agents.This is a pivotal leadership role where you will inherit a high-performing engine. The platform currently supports critical decision-making across all departments, backed by a robust dbt architecture and a semantic layer with strict naming conventions. Your mission is to elevate this 'V1' success into a world-class platform that remains the ultimate source of truth as our complexity scales.You will lead a team of dedicated data and analytics engineers who possess deep technical expertise and take great pride in their work. They are autonomous and have a clear vision of excellence. What they need is a leader who can...

Relay is revolutionizing the logistics landscape for the digital age. With a record-breaking $35M Series A funding, the largest in European logistics history, and support from innovative investors like Plural, Relay is outpacing 99.98% of its venture-backed peers. We are on a quest to build the most skilled team the logistics industry has ever seen.Our Mission is to eliminate friction in commerce. Currently, exorbitant delivery costs serve as a hidden barrier to online shopping, shaping what can be sold online and who can engage in it. We aspire to create a world where more goods can move freely among more people, enhancing the online shopping experience for all.THE TEAM• Comprising approximately 110 professionals, with over 50% in engineering, product, and data roles.• Home to 45+ advanced degrees in fields like computer science, mathematics, and operations research.• We analyze thousands of data points for every parcel we handle.• Our culture thrives on first-principles thinking, rapid feedback, and continuous experimentation.The OpportunityAt Relay, our operations are driven by data that informs the journey of every parcel, from entry into our system to delivery at the customer's door. Our data infrastructure supports real-time operational decisions, strategic insights, and networks of autonomous AI systems.We are seeking a Senior Analytics Engineer to join our Last Mile squad, which is our largest and data-richest team. Your contributions will be vital to enhancing key workflows that drive our Last Mile marketplace.This is an exciting time to join as we rapidly expand our network across the UK.Who Will Succeed in This Role?Design and Develop Core Data Models - Collaborate with engineers and business leaders within the Last Mile squad to create and implement foundational data models that support analytics, data science, and AI workflows.Establish Foundations for Key AI Systems - As our Last Mile marketplace grows increasingly intelligent, you will play a crucial role in managing the inputs that drive these systems.Ensure Data Quality - Implement robust testing, monitoring, and alerting mechanisms to maintain high data integrity across our systems.

Join Relay, a pioneer in transforming the logistics landscape for the digital age. Supported by Europe’s largest logistics Series A funding of $35 million from visionary investors like Plural, our rapid growth puts us ahead of 99.98% of venture-backed startups. We are building an exceptionally skilled team that is set to revolutionize the logistics sector.Our Mission is to eliminate friction from commerce. In today's world, high delivery costs act as an invisible barrier to e-commerce, constricting the range of products available online and limiting participation. We envision a future where goods flow freely among people, creating a seamless and inclusive online shopping experience for all.About Our Team:• A dynamic group of ~110 individuals, over half of whom specialize in engineering, product, and data.• Our experts hold more than 45 advanced degrees in fields such as computer science, mathematics, and operations research.• We process thousands of data points for each parcel we manage, ensuring precision in our operations.• Our culture thrives on first-principles thinking, continuous feedback, and a commitment to innovation.Senior Data Scientist - Strategic FinancePosition OverviewAs our network expands rapidly, critical decisions regarding growth, pricing strategies, and investment areas hinge on sophisticated models that accurately simulate our network's behavior. Your role will be instrumental in designing these models.As a Senior Data Scientist focusing on Strategic Finance, you will be responsible for modeling Relay's network dynamics. You will create and manage a modular suite of models that encapsulates our unit economics from the initial collection stage to last-mile delivery. When questions arise regarding the impact of entering new regions, altering service types, or adjusting operational models, your models will provide swift and precise answers.Your modeling efforts will encompass the entire logistics network, from forecasting volumes to optimizing routes. However, your responsibilities extend beyond simply building models. You will possess a deep understanding of our network's economic components, identify deficiencies in current models, and systematically enhance them. When new operational approaches emerge, you will be the one to refine those elements.

Relay is revolutionizing the logistics landscape in the digital age. With the support of Europe’s largest logistics Series A funding round ($35M) from esteemed deep-tech investors such as Plural, whose expertise spans fusion energy and space exploration, Relay is achieving unprecedented growth, outpacing 99.98% of venture-backed startups. We are focused on building the most talented team in the logistics sector.Our Mission is to eliminate friction in commerce. The high cost of delivery currently acts as a hidden tax on e-commerce, limiting both the products available online and the participation of various vendors. We envision a future where goods flow freely among more individuals, creating a seamless and accessible online shopping experience for all.About Our Team• We are a team of ~110 individuals, with over half dedicated to engineering, product, and data.• Our team boasts 45+ advanced degrees in fields such as computer science, mathematics, and operations research.• We meticulously capture, analyze, and predict thousands of data points for every parcel we manage.• Our culture thrives on first-principles thinking, fostering tight feedback loops and continuous experimentation.The OpportunityThe Network squad at Relay is responsible for developing the forecasting engine that underpins all operational decisions within the company. Demand forecasting informs shift scheduling in sortation, while expansion models identify opportunities for network growth. Our parcel intelligence is essential for optimizing route planning and vehicle loading. When our squad enhances a model, its effects resonate across multiple teams, including Finance, ultimately impacting Relay's cost per parcel.We are expanding the squad from four to ten members, including Data Scientists, Analysts, and a Software Engineer, all contributing to a system that encompasses demand forecasting, expansion modeling, parcel dimensions, sortation predictions, and demand management. This system interacts with Sortation, Middle Mile, Last Mile, Routing, and Commercial operations, as well as Finance, who utilize operational forecasts to create long-term financial projections. It also benefits from the insights of four embedded analysts within other teams across the company.As the Programme Manager for the Network squad, your role will be to coordinate the delivery of this comprehensive system. You will transform the squad's roadmap into a structured program, monitoring commitments, managing inter-squad dependencies, removing obstacles, and keeping all stakeholders updated. The specifics of the program will evolve as you familiarize yourself with the squad and its collaborating teams.

Join Relay, a pioneering force in the logistics landscape, as we redefine how goods are transported in the digital age. With a remarkable $35 million Series A funding—an unprecedented feat in European logistics—our growth trajectory surpasses that of 99.98% of venture-backed startups. We are on a mission to build the most skilled team in the logistics sector.Our Mission is to eliminate friction in commerce. High delivery costs often act as a hidden barrier to e-commerce, influencing what can be sold online and who can engage. We envision a future where goods flow freely among individuals, enhancing the online shopping experience for all.About Our Team• Comprising approximately 110 talented professionals, with over half specializing in engineering, product, and data• Home to 45+ advanced degrees across various disciplines including computer science, mathematics, and operations research• We process thousands of data points for each parcel, enabling precise calculations and predictions• Our culture thrives on first-principles thinking, rigorous feedback mechanisms, and a spirit of experimentation.About the RoleAs a Data Analyst within the Network team, you will play a critical role in assessing the performance of predictive models related to parcel demand, collection forecasts, parcel dimensions, shift planning, and demand management. This position emphasizes analytical oversight rather than model development: ensuring accuracy, identifying biases, and troubleshooting discrepancies in forecasts. Investigation into root causes, quantifying impacts, and collaborating with Data Scientists to implement solutions will be core to your responsibilities.Your role will also involve creating robust dashboards that provide visibility into model performance for both the team and dependent departments. A comprehensive understanding of these models—including their strengths and weaknesses—will enable proactive adjustments and ensure smooth operations.

Relay is revolutionizing the logistics landscape in the digital age. Proudly supported by Europe's largest logistics Series A funding of $35M, spearheaded by innovative investors like Plural, who are involved in pioneering fields such as fusion energy and space exploration, Relay is experiencing rapid growth, outpacing 99.98% of all venture-backed startups. We are committed to creating a team filled with extraordinary talent, the likes of which the logistics industry has never seen.Our Mission is to eliminate friction in commerce. In the current landscape, soaring delivery costs serve as an unrecognized barrier for e-commerce, influencing what products are available online and who can engage in the market. Our vision is a world where goods flow freely among individuals, ensuring a seamless and inclusive online shopping experience for everyone.About Our Team• A diverse group of approximately 110 members, with over 50% specializing in engineering, product, and data roles.• Home to 45+ advanced degrees in fields such as computer science, mathematics, and operations research.• We analyze and predict thousands of data points for every parcel we manage.• Our culture thrives on first-principles thinking, rapid feedback loops, and a spirit of relentless innovation.Technology Stack HighlightsCloud-native infrastructure on GCP, utilizing BigQuery and Cloud Run extensively.Heavy reliance on machine learning modeling and LLM inference - this is a core part of our operations.Programming languages include Python, Rust, and TypeScript - we prioritize simplicity and choosing the right tools.Development of cross-platform Flutter applications, with a strong focus on user experience.Integration of emerging technologies, including robotics and IoT in our operations.The OpportunityAlthough we are not currently hiring for Data Science roles, we recognize that establishing a top-tier delivery system will necessitate outstanding data talent. By applying here, you will become part of our Data Science Talent Pool, and we will reach out when suitable positions become available.This is an excellent opportunity to express your interest early and maintain a connection with us as we expand.Who Thrives in This Role?A robust background in statistical modeling, machine learning, operational research, and experimentation.Curiosity and a drive for continuous learning and improvement.

Join Relay, a pioneering force in the evolution of online logistics. With a historic Series A funding round of $35 million, led by Plural, a notable deep-tech investor, Relay is outpacing 99.98% of venture-backed startups. We are building an exceptionally talented team, setting new standards in the logistics sector.Our Mission is to eliminate friction in commerce. High delivery costs are a hidden barrier to e-commerce, influencing what can be sold online and who can participate in the market. We aspire to create a world where goods flow freely among people, ensuring a seamless and inclusive online shopping experience.Our Team consists of approximately 110 members, with over half dedicated to engineering, product, and data roles. We boast 45+ advanced degrees in disciplines such as computer science, mathematics, and operations research. With thousands of data points meticulously captured and analyzed for each parcel, we cultivate a culture of first-principles thinking, robust feedback loops, and a commitment to experimentation.Collaborate with Industry ExpertsDiego Protas – Director of EngineeringDiego specializes in distributed systems and hardware architecture, integrating physical computing with scalable enterprise infrastructure. With experience leading over 170 engineers at Mercado Libre and driving large-scale ML-based inference at Meta, Diego’s dynamic leadership at Relay is setting new benchmarks for speed and reliability.Technical EnvironmentUtilizing Python, Rust, and TypeScript to ensure we employ the best tools for our projects.Developing cross-platform Flutter applications with a focus on exceptional user experience.Operating in a cloud-native environment on GCP, leveraging BigQuery and Cloud Run.Engaging in extensive ML modeling and LLM inference as part of our daily operations.Integrating emerging technologies, including robotics and IoT functionalities.Your Role as a Software Engineer at Relay includes:Taking ownership of complex engineering challenges.

Join Relay, where we are revolutionizing the logistics landscape in the digital age. With the backing of Europe’s largest logistics Series A funding ($35M), spearheaded by forward-thinking investors like Plural, we are scaling at an unprecedented rate, outpacing 99.98% of other venture-backed startups. Our mission is to build an exceptionally talented team that will redefine the logistics industry.Our Vision: To eliminate barriers in commerce. High delivery costs currently act as a hidden burden on e-commerce, restricting what can be sold online and who can access it. We aspire to create an ecosystem where goods flow freely among people, ensuring a seamless shopping experience for everyone.About Our Team• Comprising approximately 110 professionals, over 50% of whom specialize in engineering, product, and data• 45+ advanced degrees in fields like computer science, mathematics, and operations research• Thousands of data points meticulously managed for each parcel that we handle• An intellectually stimulating culture driven by first-principles thinking, quick feedback loops, and continuous experimentation.Work with Industry InnovatorsDiego Protas – Director of EngineeringDiego possesses expertise in distributed systems and hardware architecture, integrating physical computing with large-scale enterprise infrastructure. His previous experience includes leading teams of over 170 engineers at Mercado Libre and executing extensive ML-based inference at Meta. At Relay, Diego infuses enthusiasm and hands-on guidance to set new standards in speed and reliability.Technology Stack OverviewCross-platform applications built with Flutter, emphasizing user experienceUtilizing Python, Rust, and TypeScript - we prioritize simplicity while employing the best tools availableCloud-native infrastructure on GCP featuring extensive use of BigQuery and Cloud RunRegular implementation of ML modeling and LLM inference - this is integral to our operationsInnovative tech integrations, including robotics and IoT-driven operationsYour ResponsibilitiesEngage across the full technology stack, from mobile applications to data infrastructure

Relay is revolutionizing the logistics landscape in the digital age. With a record-setting logistics Series A funding of $35M from top-tier deep-tech investors like Plural, Relay is outpacing 99.98% of venture-backed startups in growth. We are on a mission to build the most talented team in the logistics sector.Our Mission is to eliminate barriers in commerce. High delivery costs currently serve as a hidden tax on e-commerce, shaping what can be sold online and restricting participation. We aspire to create a future where goods flow freely among people, enhancing the online shopping experience for everyone.About the Team• Comprising approximately 110 professionals, with over half specializing in engineering, product development, and data analytics.• Home to 45+ advanced degrees in fields such as computer science, mathematics, and operations research.• We process and analyze thousands of data points for every parcel we manage.• Our culture thrives on first-principles thinking, rapid feedback loops, and constant experimentation.The RoleIn our data-driven environment, we leverage data to inform all our operations. Our small but influential data team focuses on a variety of projects ranging from operations research to optimize daily parcel deliveries to comprehensive business metrics that inform our growth and investment strategies.We seek a Senior Data Analyst for the End Customer segment. This position presents a unique opportunity to use your analytical expertise to enhance the design and performance of our critical logistics infrastructure as we expand.You will collaborate closely with teams across routing, sortation, first mile, middle mile, last mile, marketplace, and our commercial functions, while also working with operations, product, and engineering teams to identify challenges, formulate hypotheses, and extract insights.As an essential member of key cross-functional teams, you will gain significant exposure to real-world operations and the chance to effect real change through data.

Join Relay, a pioneering force in revolutionizing the logistics landscape. Fueled by Europe's largest logistics Series A funding of $35M, led by innovative investors like Plural, Relay is achieving growth rates surpassing 99.98% of venture-backed startups. We're on a mission to assemble an exceptionally talented team that sets new standards in the logistics industry.Our Vision is to eliminate barriers in commerce. High delivery costs create a hidden tax on e-commerce, determining what can be sold online and who can participate. We aspire to a future where goods move freely among people, enhancing the online shopping experience for everyone.About Our Team• A dynamic team of ~110 professionals, with over half specializing in engineering, product, and data• 45+ advanced degrees in fields such as computer science, mathematics, and operations research• We analyze thousands of data points for every parcel we manage, creating a culture of first-principles thinking, rapid feedback, and continuous experimentation.The OpportunityAs Relay's operations expand rapidly, the finance team relies on data-driven insights to guide strategic growth decisions, including expansion locations, pricing strategies, and investment opportunities. This role is crucial for managing the analytics that inform these decisions.In the role of Senior Data Analyst within the finance team, you will take charge of the dashboards and reporting systems that illuminate key metrics: cost per parcel, profitability of expansions, performance of clients and cohorts, pricing trends, and their underlying drivers. Your expertise will transform raw operational data into actionable insights for forecasting, modeling, and decision-making.You will collaborate with a centralized data team of approximately 30 data engineers, analysts, and scientists, while being integrated into the finance squad. You'll work closely with the Senior Data Scientist, enhancing visibility and reporting capabilities based on their simulation models. Additionally, you will interact with various squads, refining the metrics they contribute to create the reports that finance requires.

Relay is revolutionizing the logistics landscape for the digital age. With an unprecedented funding of $35 million in Europe’s largest logistics Series A, led by pioneering investors Plural, Relay is achieving growth rates that surpass 99.98% of venture-backed companies. We are committed to building a highly skilled team that will redefine the logistics industry.Our Mission is to eliminate barriers in commerce. The current high delivery costs serve as a hidden burden on e-commerce, influencing sales potential and restricting participation. We aspire to create a reality where goods flow freely among people, ensuring a smooth and inclusive online shopping experience for all.ABOUT OUR TEAM• Comprised of approximately 110 individuals, with over half dedicated to engineering, product development, and data analysis• A diverse background with 45+ advanced degrees in fields such as computer science, mathematics, and operations research• We analyze thousands of data points for each parcel we manage• Our culture thrives on first principles thinking, continuous feedback, and a commitment to experimentationThe RoleAs a Senior Data Analyst in the New Services & Expansion team, you will steer the analytics for Relay’s growth strategies. This is an evolving domain with undefined metrics and scattered data across teams. Your role will involve determining what to measure as much as performing the measurements themselves. The expansion efforts impact all facets of the network, hence you will collaborate across routing, sortation, first mile, middle mile, last mile, marketplace, and commercial sectors to assess how new services influence the system.You will be part of a centralized data team consisting of around 30 data engineers, analysts, and scientists, while being embedded within the New Services & Expansion squad.Your ResponsibilitiesAnalyze complex datasets to derive actionable insights for strategic expansion initiatives.Collaborate with cross-functional teams to identify key performance indicators for new service offerings.Develop and maintain dashboards and visualizations to communicate findings effectively.

Role Overview relay is hiring a Senior Operational Research Scientist focused on Last Mile Logistics. This hybrid role is based in London. The position centers on improving last-mile delivery through operational research and data analytics. What You Will Do Develop and implement advanced algorithms and models to solve complex logistics problems in last-mile delivery. Work with cross-functional teams to support data-driven decisions. Analyze operational data and provide insights that improve efficiency and customer satisfaction. About relay relay specializes in optimizing delivery processes and is committed to using data and research to enhance operational performance.

Relay is revolutionizing the logistics landscape in the digital age. With the backing of Europe's largest logistics Series A funding round ($35M), led by pioneering deep-tech investors Plural, Relay is outpacing 99.98% of venture-backed startups. We are assembling an exceptionally skilled team that is set to redefine the logistics industry.Our Mission is to eliminate barriers to commerce. The high cost of delivery acts as a hidden tax on e-commerce, influencing what products can be sold online and who can partake in the market. We envision a future where goods flow more freely among a wider audience, ensuring a seamless online shopping experience accessible to everyone.THE TEAM• A dynamic team of ~110 people, over 50% of whom are specialists in engineering, product, and data• A strong academic foundation with 45+ advanced degrees in fields such as computer science, mathematics, and operations research• Extensive data analytics with thousands of data points captured, calculated, analyzed, and predicted for each parcel in our system• A vibrant culture characterized by first-principles thinking, rapid feedback loops, and a commitment to experimentation.The OpportunityRelay is developing the UK's most sophisticated delivery network. Each parcel that passes through our system enhances network intelligence, and we maintain high standards on key performance metrics: on-time attempts, on-time delivery, did-not-receive rates, and lost-in-transit statistics. Our clients expect the same commitment to excellence. Each metric reflects an extensive operational chain involving collection, sortation, middle-mile, and last-mile delivery. When performance dips, the solution often spans multiple teams within the network.As the Client Network Performance Programme Manager, you will spearhead initiatives to enhance network performance for Relay’s key accounts. You will identify critical operational issues, collaborate with diverse teams to uncover root causes, develop structured improvement plans, and drive execution. Accountability for improvement roadmaps rests with you, alongside tracking progress and communicating our achievements to clients to demonstrate consistent, measurable enhancements.This role serves as a vital connector among Relay's elite operational teams, account managers, and data capabilities, ensuring that both problem solvers and client communicators have the necessary resources to succeed.

About GoCardlessGoCardless is a pioneering global bank payment platform that empowers over 100,000 businesses, ranging from innovative startups to established brands, to seamlessly collect and send payments through direct debit, real-time payments, and open banking.With an impressive annual processing volume exceeding US$130bn across more than 30 countries, we facilitate both recurring and one-off payments, alleviating the burdens of follow-ups, stress, and high fees. Our AI-driven solutions enhance payment success rates and minimize fraud risks. Additionally, our open banking integration with over 2,500 banks enables our customers to make faster and more informed financial decisions.Headquartered in the UK, with offices in London and Leeds, we also have a presence in Australia, France, Ireland, Latvia, Portugal, and the United States.At GoCardless, we prioritize support and are dedicated to making our hiring process inclusive and accessible. If you require any adjustments or additional support, please reach out to your Talent Partner — we are here to assist you!Remember, we do not expect you to meet every single requirement. If you are enthusiastic about this role, we encourage you to apply!The RoleData is at the heart of our mission. We utilize bank account information to deliver intelligent payment solutions, enhancing payment success rates and preventing payer fraud.As a Senior Data Scientist in our Payment Intelligence team, you will collaborate with Software Engineers, Product Managers, and Designers to transform innovative concepts into reality. You will be responsible for the complete lifecycle of our algorithms, from the initial idea to the production-ready code that drives our global payment network.Our tech stack is centered around Google Cloud Platform and Vertex AI, creating a high-performance environment for innovation. Our Data Scientists work at the intersection of Python, SQL, and BigQuery to develop and deploy high-performance models at scale.Key ResponsibilitiesLead the comprehensive delivery of models at scale, from initial discovery and feature engineering to production, A/B testing, and ongoing monitoring.Collaborate with cross-functional teams to design and implement advanced data-driven solutions.

Relay is revolutionizing the logistics landscape in the digital age. With a remarkable backing of $35 million from Europe’s largest logistics Series A round, spearheaded by forward-thinking investors such as Plural, Relay is outpacing 99.98% of venture-backed startups. Join us in building a highly skilled team that is setting new standards in the logistics industry.At Relay, our mission is to eliminate friction in commerce. High delivery costs are an unrecognized burden on e-commerce, influencing what products can be sold online and who can engage in the space. We aspire to create a world where goods can flow freely among people, thus ensuring a seamless and inclusive online shopping experience.THE TEAM• A dynamic group of ~110 individuals, with over 50% specializing in engineering, product, and data• A collective of 45+ advanced degrees in fields such as computer science, mathematics, and operations research• We handle thousands of data points for every parcel, employing them to enhance our service• A culture that thrives on first-principles thinking, continuous feedback, and rigorous experimentation.Your RoleIn this pivotal, hands-on role, you will be entrusted with the security, reliability, and scalability of Relay’s internal technology systems.As our Internal IT & Systems Lead, you will oversee device management, onboarding and offboarding processes, internal tools, and technical support. You will implement an MDM system, maintain a comprehensive asset register, ensure robust insurance coverage, enforce security best practices (including two-factor authentication), and support ongoing compliance requirements using tools like Vanta.You will be the primary owner of internal technical services, aiming to minimize ad-hoc requests, enhance documentation and processes, and guarantee that every employee possesses the necessary tools and support to operate effectively as the company grows.Ideal CandidatesPossess extensive experience in IT operations, internal systems, or workplace technology.Demonstrate confidence in implementing and managing MDM and device compliance.Exhibit strong organizational skills and a passion for asset tracking, logistics, and documentation.Take security seriously, driving initiatives related to 2FA, training, and compliance.Possess excellent communication skills and a collaborative mindset.

Join DeepL as a Senior Data ScientistDeepL is a pioneering AI product and research organization dedicated to crafting secure, intelligent solutions to tackle complex business challenges. With a clientele of over 200,000 businesses and millions of users in 228 global markets, our Language AI platform is relied upon for its human-like translations, enhanced writing capabilities, and real-time voice translation.Founded in 2017 by CEO Jarek Kutylowski, DeepL now boasts a talented team of over 1,000 individuals and backing from esteemed investors like Benchmark, IVP, and Index Ventures. Our mission is to lead the global AI technology space by developing products that enhance communication, foster connections, and make a significant impact on society. We seek passionate professionals ready to innovate and grow their careers in a dynamic and purpose-driven environment.What Makes DeepL UniqueAt DeepL, we blend cutting-edge AI technology with meaningful work in a culture that champions individual growth. Our team of innovators, researchers, and creators shares a vision to unlock human potential by making work more efficient, smarter, and interconnected.Our employees frequently express positive sentiments about their experiences at DeepL, attributing it to our impactful technology and the values of trust, curiosity, and care that permeate our culture.Joining DeepL means becoming part of a dedicated team committed to innovation, growth, and employee well-being. Explore more about life at DeepL on our LinkedIn, Instagram, and Blog.

Relay is at the forefront of transforming the logistics landscape in the digital age. With a remarkable backing of $35M from Europe's largest logistics Series A funding, led by pioneering investors like Plural, which boasts a diverse portfolio from fusion energy to space exploration, Relay is rapidly scaling, outpacing over 99.98% of venture-backed startups. We are curating an exceptionally talented team, setting a new standard within the logistics sector.Our Mission at Relay is to eliminate barriers to commerce. The current high delivery expenses serve as an invisible burden on e-commerce, influencing what products can be sold online and restricting participation. We aspire to create a future where goods flow freely among individuals, ensuring that the online shopping experience is effortless and accessible for all.Join Our Team• A dynamic team of ~110 individuals, with over half specializing in engineering, product development, and data analysis.• Over 45 advanced degrees in fields such as computer science, mathematics, and operations research.• We handle thousands of data points for each parcel, employing rigorous analysis and predictive modeling.• An intellectually stimulating environment characterized by first-principles thinking, rapid feedback loops, and constant experimentation.The OpportunityWe are seeking a Business Operations Lead—a proactive individual contributor role tailored for a hands-on operator. Reporting directly to Relay’s executive leadership, you will own high-context, cross-functional initiatives; enhance operational clarity and drive momentum; and facilitate critical decisions that may otherwise stagnate.This role emphasizes governance, reporting, and cross-team coordination, but it is fundamentally an operational position—distinct from project management. Your success will be gauged by practical execution and measurable outcomes, rather than plans, rituals, or status updates.As the Business Operations Lead at Relay, your responsibilities will include:Leading complex, cross-functional initiatives that span Delivery Squads, Commercial, Finance, and Operations. You will engage in cross-functional projects, consolidate information, and drive execution to completion.Serving as the initial point of contact for urgent, high-stakes Commercial or partner inquiries, performing root-cause analysis and delivering clear recommendations and trade-offs.Facilitating clarity in decision-making across the organization, ensuring that changes in tools and dashboards are well communicated and understood.

Relay is revolutionizing the logistics landscape in the digital age. With a groundbreaking Series A funding round of $35 million, backed by leading deep-tech investors including Plural, Relay is outpacing 99.98% of venture-backed startups. Our mission is to build the most skilled team the logistics sector has ever seen.Our Mission is to eliminate friction in commerce. High delivery costs are an unspoken barrier to e-commerce, influencing what products can be sold online and who gets to participate. We strive for a future where goods can move freely among people, enhancing the online shopping experience for everyone.Our Team• Comprising approximately 110 professionals, with over half specializing in engineering, product, and data• Home to 45+ advanced degrees in fields such as computer science, mathematics, and operations research• We analyze thousands of data points for every parcel we manage• Our culture thrives on first-principles thinking, rapid feedback, and constant innovation.Collaborate with Industry ExpertsDiego Protas – Director of EngineeringDiego is a specialist in distributed systems and hardware architecture, blending physical computing with large-scale enterprise infrastructure. Previously, he led teams of over 170 engineers at Mercado Libre and managed extensive ML-based functions at Meta. At Relay, Diego's passionate leadership is pushing the limits of speed and reliability.Technology Stack HighlightsUtilizing Python, Rust, and TypeScript - we prioritize simplicity while selecting the right tools for the taskDeveloping cross-platform Flutter applications with a strong emphasis on user experienceOperating in a cloud-native environment on GCP, leveraging BigQuery and Cloud Run extensivelyEmploying ML modeling and LLM inference as a standard practiceIntegrating emerging technologies, including robotics and IoT-driven operationsYour RoleWork closely with enterprise clients during onboarding to ensure comprehensive technical success: integration, data quality assurance, metrics alignment, and ongoing support.