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Operations Manager at getnextstep | London

On-site Full-time

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Experience Level

Manager

Qualifications

Qualifications3 to 5 years of experience in operations, marketplace management, or consulting, with proven ownership of operational delivery. Strong analytical skills, adept at utilizing dashboards and data to inform decision-making. A natural builder who thrives on creating and iteratively improving processes. Highly organized, capable of managing multiple priorities in a fast-paced environment. Experience within marketplace, on-demand, or platform businesses is a plus.

About the job

About NextStep

NextStep is revolutionizing the recruitment landscape by connecting exceptional consulting talent with high-impact opportunities using advanced, AI-driven matching technology. We collaborate with forward-thinking companies across various sectors to place seasoned professionals in roles that truly matter.

About the Company

Our client is an innovative and rapidly expanding proptech startup based in London. They operate a dynamic marketplace that seamlessly connects landlords and property managers with trusted trade professionals for maintenance and refurbishment services. Backed by seed to Series A funding and boasting robust unit economics, they are in the process of scaling their operations across 12 cities in the UK, with plans for a significant funding round on the horizon. The founding team has a wealth of experience from industry leaders such as Rightmove, Deliveroo, and Bain.

The Role

As the Operations Manager, you will play a pivotal role in overseeing the daily operations of the marketplace. Your primary focus will be to ensure a balanced supply and demand, maintain high-quality standards, and optimize operational processes as the business scales. You will work closely with the co-founders, taking ownership of supply management, customer operations, and process enhancements.

Key Responsibilities

  • Manage and optimize marketplace supply, including onboarding new trade professionals while ensuring quality standards across the network.
  • Take ownership of operational KPIs such as job completion rates, response times, and customer satisfaction metrics.
  • Develop and refine processes related to job dispatch, quality control, dispute resolution, and customer support.
  • Collaborate with the product team to translate operational challenges into system and tooling enhancements.
  • Identify and implement efficiencies that enable the business to scale without proportionately increasing headcount.

Qualifications

  • 3 to 5 years of experience in operations, marketplace management, or consulting, with proven ownership of operational delivery.
  • Strong analytical skills, adept at utilizing dashboards and data to inform decision-making.
  • A natural builder who thrives on creating and iteratively improving processes.
  • Highly organized, capable of managing multiple priorities in a fast-paced environment.
  • Experience within marketplace, on-demand, or platform businesses is a plus.

Compensation & Benefits

Details regarding compensation will be discussed during the interview process.

About getnextstep

Our client is an innovative and rapidly expanding proptech startup based in London, providing a marketplace that connects landlords and property managers with vetted trade professionals for maintenance and refurbishment work. They are backed by seed to Series A funding and are scaling their operations across 12 UK cities.

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