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Operations Lead, Forward Deployed Engineering

OpenAISan Francisco
Hybrid Full-time

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Experience Level

Senior

Qualifications

Oversee staffing and capacity planning for FDE, translating sales pipelines and deployment demands into hiring strategies while providing leaders with clear insights into resource trade-offs, gaps, and delivery risks. Manage portfolio planning and executive-level reporting, ensuring clarity around priorities, capacity, risks, and necessary decisions. Identify execution risks across ongoing deployments and facilitate decisions to maintain momentum, ensuring clear ownership, dependencies, and critical paths are established. Document successful patterns from FDE deployments into reusable playbooks to accelerate onboarding and enhance execution consistency across projects. Detect and address emerging operational bottlenecks as FDE grows, implementing streamlined systems that enhance execution without introducing excessive complexity.

About the job

About Our Team

The Forward Deployed Engineering (FDE) team at OpenAI collaborates with clients to transform cutting-edge research into robust, production-ready AI systems. Positioned at the nexus of Product, Engineering, Research, and Go-To-Market strategies, we integrate closely with users to tackle significant challenges and identify trends that influence our platform. Our mission is to deploy advanced capabilities in real-world scenarios and distill customer feedback into sustainable solutions, consistent patterns, and product strategies.

About the Position

We are seeking an Operations Lead to establish, manage, and enhance the systems that empower the FDE team to operate efficiently at scale. This pivotal role directly impacts our ability to implement state-of-the-art AI technologies in practical applications. You will leverage rapid insights from the field and business operations to formulate clear operational strategies, aligning project demands with team capacity, driving staffing decisions, and ensuring predictable scaling of our portfolio.

In this role, you will collaborate closely with Business, Product, and Go-To-Market stakeholders to enhance our prioritization, planning, and coordination processes. Instead of overseeing a single program, you will facilitate essential operational rhythms for the team, including portfolio reviews, execution tracking, and quarterly planning, ensuring that leaders have transparent visibility into risks and progress as the organization expands. This is a senior individual contributor role with extensive responsibilities across the FDE operational framework.

This position is available in San Francisco or New York City, utilizing a hybrid work model that includes three days in the office per week, with relocation assistance offered to new hires.

About OpenAI

OpenAI is at the forefront of artificial intelligence research, striving to ensure that AI systems are safe and beneficial for humanity. Our diverse team is dedicated to harnessing AI's potential to transform industries and improve lives, making cutting-edge technology accessible and effective.

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