About the job
Job Title: Operations Controller
Location: London (on-site) – office based and Delivery Stations across London (you may be assigned to different stations)
Department: Operations
Reporting to: Operations Manager
Hours: Full-time, shift-based (Sunday–Saturday operation)
About the Role
Join our vibrant team as an Operations Controller, where your operational expertise will play a crucial role in enhancing our delivery performance across various London stations.
This hands-on position involves overseeing daily operations, managing routes, and leading a dynamic group of riders and drivers to ensure optimal service quality and efficiency.
You will serve as a vital link between our riders, the station, and the Operations Manager, adeptly resolving challenges, keeping team morale high, and ensuring strict compliance with safety protocols and performance indicators.
We value talent and ambition, offering rapid career progression for those who excel.
Shift Pattern & Working Hours
- Operations are conducted Sunday to Saturday (7 days/week)
- Expect to work Saturdays and Sundays (rota-based)
- Operating hours range from 06:00 to 00:00 (midnight)
- Shifts are organized based on operational demands
Key Responsibilities
- Assist the Operations Manager with managing riders/drivers and zone operations at the station(s).
- Lead and coordinate a team of 50–80 Drivers/Riders, ensuring readiness and attendance for seamless execution.
- Manage real-time live operations control: proactively identify and address issues such as late departures, route failures, and no-shows.
- Develop and implement initiatives to foster rider community engagement and enhance retention rates.
- Oversee and manage email and phone communications, ensuring professionalism and timely responses.
- Conduct regular meetings with riders to address concerns, eliminate obstacles, and enhance performance standards.
- Supervise rider hours approvals, assist with payments, and handle related administrative tasks.
- Ensure adherence to operational SOPs, route procedures, and station routines.
- Promote Health & Safety standards on-site and advocate for safe working practices.
- Take ownership of various ad hoc operational tasks to support shifts and broader business objectives.
Requirements
- A degree from a reputable university is preferred, but equivalent professional experience will also be considered.
- Exceptional organizational skills and the ability to thrive in a fast-paced environment.

