companydmates logo

Operations Controller

dmatesLondon, England, United Kingdom
On-site Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Unlock Your Potential

Generate Job-Optimized Resume

One Click And Our AI Optimizes Your Resume to Match The Job Description.

Is Your Resume Optimized For This Role?

Find Out If You're Highlighting The Right Skills And Fix What's Missing

Experience Level

Experience

Qualifications

A degree from a reputable university is preferred, but equivalent professional experience will also be considered. Exceptional organizational skills and the ability to thrive in a fast-paced environment.

About the job

Job Title: Operations Controller
Location: London (on-site) – office based and Delivery Stations across London (you may be assigned to different stations)
Department: Operations
Reporting to: Operations Manager
Hours: Full-time, shift-based (Sunday–Saturday operation)

About the Role

Join our vibrant team as an Operations Controller, where your operational expertise will play a crucial role in enhancing our delivery performance across various London stations.

This hands-on position involves overseeing daily operations, managing routes, and leading a dynamic group of riders and drivers to ensure optimal service quality and efficiency.

You will serve as a vital link between our riders, the station, and the Operations Manager, adeptly resolving challenges, keeping team morale high, and ensuring strict compliance with safety protocols and performance indicators.

We value talent and ambition, offering rapid career progression for those who excel.

Shift Pattern & Working Hours

  • Operations are conducted Sunday to Saturday (7 days/week)
  • Expect to work Saturdays and Sundays (rota-based)
  • Operating hours range from 06:00 to 00:00 (midnight)
  • Shifts are organized based on operational demands

Key Responsibilities

  • Assist the Operations Manager with managing riders/drivers and zone operations at the station(s).
  • Lead and coordinate a team of 50–80 Drivers/Riders, ensuring readiness and attendance for seamless execution.
  • Manage real-time live operations control: proactively identify and address issues such as late departures, route failures, and no-shows.
  • Develop and implement initiatives to foster rider community engagement and enhance retention rates.
  • Oversee and manage email and phone communications, ensuring professionalism and timely responses.
  • Conduct regular meetings with riders to address concerns, eliminate obstacles, and enhance performance standards.
  • Supervise rider hours approvals, assist with payments, and handle related administrative tasks.
  • Ensure adherence to operational SOPs, route procedures, and station routines.
  • Promote Health & Safety standards on-site and advocate for safe working practices.
  • Take ownership of various ad hoc operational tasks to support shifts and broader business objectives.

Requirements

  • A degree from a reputable university is preferred, but equivalent professional experience will also be considered.
  • Exceptional organizational skills and the ability to thrive in a fast-paced environment.

About dmates

dmates is a dynamic and innovative company focused on delivering exceptional service through an engaged workforce. We prioritize talent development and are committed to providing a supportive environment for our employees.

Similar jobs

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.