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Operations Associate - Grocery

DeliverooDubai - Main Office
On-site Full-time

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Experience Level

Experience

Qualifications

Qualifications:Proactive and detail-oriented mindset. Experience in fast-paced retail or dark-store environments. Strong communication skills and ability to work collaboratively with teams. Capable of monitoring performance metrics and implementing improvement strategies. Experience in training and development is a plus.

About the job

Join Deliveroo as an Operations Associate in Grocery!

At Deliveroo, we're revolutionizing how people enjoy food and grocery shopping. We strive to be the go-to platform for all things food-related, continually innovating and expanding our services. Despite the competitive landscape, we've achieved remarkable growth across various segments, including HOP, Grocery, Editions, Signature, and Plus.

This is an exciting opportunity to be part of a forward-thinking company that's just getting started on its journey. As we expand our offerings, we are devoted to building teams that will help us launch innovative products that meet our mission.

About Deliveroo ODG

Our On-Demand Grocery (ODG) business collaborates closely with premier grocery partners across the UAE to provide ultra-fast delivery through a network of picker-operated stores. These locations are essential to our grocery operations, leveraging technology, streamlined processes, and robust partnerships to guarantee timely and accurate order fulfillment.

Your Role

As an Operations Associate, you will play a pivotal role in enhancing daily operations within Deliveroo’s grocery and retail partner network. This hands-on position focuses on driving operational excellence, optimizing picker performance, and upholding high service standards across multiple locations.

The ideal candidate will be proactive, detail-oriented, and thrive in fast-paced retail or dark-store environments. You will collaborate closely with pickers, site teams, and the central operations team to ensure flawless execution on the ground.

Key Responsibilities

  • Performance Monitoring: Regularly evaluate site performance by tracking key metrics such as B10s, rejections, missing items, and cancellations. Identify challenges impacting accuracy and fulfillment efficiency.

  • Root Cause Analysis: Investigate performance challenges, document findings, and implement corrective actions to prevent future occurrences.

  • On-Site Training: Train and elevate the skills of pickers on Deliveroo’s Standard Operating Procedures (SOPs), emphasizing substitution management, order prioritization, picking accuracy, and a customer-first approach.

  • Action Plan Development: Develop site-specific action plans to enhance store KPIs, outlining findings, proposed solutions, and support required from stakeholders.

About Deliveroo

Deliveroo is a pioneering company aiming to reshape the way people think about food and grocery shopping. With significant growth across various business lines, we are committed to innovation and delivering exceptional service to our customers.

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