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Operations Associate at Gopuff | State College

GopuffState College, PA
On-site Full-time

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Experience Level

Experience

Qualifications

- High School Diploma or GED Equivalent- Experience in a restaurant or retail environment is preferred, though not required- Flexibility to work a dynamic schedule, including peak shifts (1st, 2nd, and 3rd shifts)- Basic knowledge of web-based software applications (e.g., Google G-Suite)- Ability to stand and walk for the duration of an assigned shift- Capability to lift up to 49 pounds- Availability for flexible hours, including mornings, evenings, weekends, and holidays

About the job

Gopuff is seeking enthusiastic and dedicated Operations Associates (OAs) to become a vital part of our operations team. Reporting directly to a Site Leader, OAs play a crucial role at Gopuff, characterized by a commitment to excellence, a positive attitude, and a passion for overcoming challenges. Your primary responsibilities will encompass a diverse range of operational tasks, including picking, packing, and receiving products both within our site and in the accompanying kitchen (if applicable), while collaborating with our partner drivers.

At Gopuff, we provide our customers with their everyday essentials—day and night, rain or shine. We are assembling a dynamic team of innovators, dreamers, and risk-takers who are ready to revolutionize the retail landscape. A love for snacks is a bonus!

Key Responsibilities:
- Efficiently pick and pack items for customer dispatch
- Receive and unpack pallets of products from vendors, ensuring that physical inventory counts align with purchase orders/invoices, and resolving any discrepancies
- Oversee inventory management and re-shelving of canceled orders
- Maintain cleanliness and organization of the sales floor and overall facility
- Implement waste management and spoilage protocols through strict adherence to FIFO practices
- Communicate with customers regarding substituted or out-of-stock items
- Safely handle, scan, and move products in an organized manner
- Engage in physical activities including standing, pushing, pulling, squatting, bending, reaching, and walking during shifts
- Utilize carts, pallet jacks, dollies, and other equipment for product movement
- Handle products that may contain tobacco, nicotine, and/or alcohol
- Work periodically in freezer locations throughout shifts
- Be prepared to walk several flights of stairs throughout the day
- Prepare quality beverages and food menu items for customers while adhering to all recipes and presentation standards
- Ensure accuracy in all food and beverage items packaged for delivery
- Follow health, safety, and sanitation guidelines for all products
- Receive and organize orders/invoices, resolving discrepancies regarding expiration requirements
- Maintain kitchen facility organization and standards to ensure resources are accessible while managing waste and spoilage through mindful preparation methods
- Prepare, package, and stage/handoff orders

About Gopuff

Gopuff is a leading on-demand delivery service that brings customers their everyday essentials, including snacks, beverages, and household items directly to their doorsteps, day and night. Our mission is to reshape the retail experience through innovation and dedicated service, fostering a culture of teamwork and excellence among our employees.

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