Operations and Customer Experience Executive

Role overview The Workplace Experience Receptionist at Braze, Inc. serves as the first point of contact in the Singapore office. This position focuses on creating a welcoming and efficient atmosphere for everyone entering the workplace, whether guests or employees. What you will do Oversee daily front desk activities to ensure smooth operations Greet visitors and manage the check-in process Provide assistance to employees and guests with questions or immediate needs Help maintain an organized and productive office environment

Airwallex seeks a Senior Workplace Experience Specialist to help shape the daily environment of its Singapore office. The focus is on building a collaborative and productive space where employees feel engaged and supported. This position plays a key part in strengthening both employee experience and company culture. Key responsibilities Develop and implement strategies that promote teamwork and drive productivity across the office. Create an engaging, inclusive, and supportive atmosphere to enhance the employee experience. Collaborate with different teams to understand their needs and turn feedback into practical improvements within the workspace. Lead initiatives that reinforce workplace culture and reflect Airwallex values. Location This role is based in Singapore.

Workplace Strategy and PlanningAs the Workplace Experience Lead at NCS, you will spearhead initiatives to implement policies and procedures that ensure our workplace aligns with NCS standards while optimizing space utilization. You will be tasked with introducing innovative solutions that enhance productivity and support our global growth objectives. This role involves collaborating with external consultants and IT partners to keep workplace systems updated and aligned with business needs. Additionally, you will work closely with various departments such as Property, IT, People & Culture, and Marketing to cultivate a cohesive workplace experience across the organization and bolster our regional offices.Building and Facilities ManagementIn this role, you will be responsible for strategizing and overseeing full-cycle projects including office renovations, relocations, and the return-to-office process. Your duties will encompass project governance, tracking, reporting, and execution to ensure all projects are completed within stipulated deadlines and adhere to corporate governance standards. You will lead the facilities team in managing site activities such as maintenance, landlord liaison, supplies procurement, food operations, space planning, and sustainability programs. Balancing the standardization of workplace fit-out, amenities, and functionality across various sites while accommodating the unique character of each building and local market will be vital. Sustainability will be a focal point, and you will champion sustainable practices in building design, energy consumption, resource usage, and waste management. Additionally, you will oversee vendor management, including contract negotiations, service level agreements, and performance reviews for workplace services such as cleaning and maintenance, with the aim of optimizing services for efficiency and cost-effectiveness.Workplace ExperienceYou will play a central role in enhancing the overall workplace experience for our employees, ensuring their needs are met while driving the organization’s broader goals.

In today's digital landscape, technology is an integral part of the employee experience. As a Senior Workplace Platform Engineer, you will play a pivotal role in enhancing the digital workplace, fostering innovation, and elevating the endpoint experience across our organization.Your primary responsibility will be to lead the advancement of digital workplace platforms, creating and deploying solutions that streamline device management, automation, and monitoring. By harnessing AI-driven technologies, you will redefine user interactions with their digital tools, ensuring a fluid and user-friendly experience.As a technical leader, you will connect the domains of device engineering, platform reliability, security, and user experience. If you have a passion for designing scalable systems and influencing the future of digital device interactions, we invite you to apply.

About the RoleWe are looking for a dynamic Workplace Administrator to enhance our Regional HR and Employee Experience operations in Singapore. This role involves a diverse set of responsibilities in Office Administration, Human Resources, Onboarding Support, and enriching employee experience programs.Key ResponsibilitiesOffice Operations & AdministrationManage daily office operations to ensure a seamless and organized work environment.Oversee office budgeting and expenses, including invoice processing and financial tracking.Maintain office supplies inventory and manage procurement needs.Ensure compliance with internal policies, safety standards, and local regulations.Facilities & Vendor ManagementAssist in selecting and setting up our new office space by coordinating with designers, contractors, and vendors.Foster relationships with service providers for maintenance, cleaning, and security.Support office equipment setup and workspace allocation.Employee Experience & CulturePlan and execute company events such as open days, volunteer activities, and anniversaries.Engage in employee experience initiatives that promote connection and inclusivity.Coordinate logistics for internal meetings, team-building events, and cultural programs.Brand & Event SupportAssist with office-related media productions to enhance employer branding.Support networking events, partner visits, and media interactions at the office.Collaborate with various teams to ensure events align with our brand values.Why Join Us?Be a part of redefining the workplace experience with Plaud, where innovation meets employee engagement.

As an AI & Workplace Transformation Intern at ncs3, you will be at the forefront of integrating artificial intelligence into workplace processes, driving efficiency and innovation. This internship offers a unique opportunity to work closely with industry experts and contribute to transformative projects that shape the future of work. You will assist in researching AI applications, analyzing workplace workflows, and developing solutions that enhance productivity and employee experience.

Become part of our vision to transform the employee technology experience. As a Workplace Platform Engineer, you will be integral to a dynamic team responsible for designing and managing platforms that support thousands of employee devices. Your focus will be on ensuring these platforms are efficient, secure, and create an exceptional digital experience for users.This position transcends conventional IT support. You will be tasked with architecting scalable systems, streamlining processes through automation, and implementing Site Reliability Engineering (SRE) principles to foster innovation in workplace technology. Collaborating with cross-functional teams encompassing security, infrastructure, and software development will be key to delivering a frictionless, zero-touch experience for all employees.If you are enthusiastic about leveraging the latest technologies and driving impactful engineering projects, we invite you to connect with us.

Join our dynamic team at NCS3 as a Senior Manager of IT Workplace Services. In this pivotal role, you will oversee the strategic management and enhancement of our IT workplace solutions, ensuring that we deliver exceptional service and innovative technology to our employees.Your expertise will drive the implementation of workplace initiatives, improve operational efficiencies, and support our vision of a modern digital workplace. Collaborate with cross-functional teams to foster a culture of continuous improvement and high performance.

Join our dynamic team at Axiom as a Legal Consultant specializing in HR and workplace investigations. We seek a skilled professional to assist our Fortune 500 clients across the APAC region.Main Responsibilities:Oversee comprehensive HR and workplace investigations throughout APAC, addressing issues such as harassment, bullying, discrimination, retaliation, and other employee misconduct.Independently manage all facets of investigations including case intake, scoping, conducting interviews, evidence collection, analysis, and report preparation, ensuring reports are structured, clear, and contain factual findings along with actionable recommendations.Work collaboratively with HR Business Partners and other stakeholders to ensure investigations are conducted fairly, consistently, and in line with internal policies and local laws.Facilitate follow-up actions post-investigation, including remediation measures, communication with stakeholders, and implementation of corrective actions.Handle sensitive and complex investigations with discretion and sound judgment, while also contributing to the enhancement of investigation processes, templates, and best practices.Engage with cross-functional and cross-regional teams as necessary, promoting alignment and consistency within global teams.Qualifications:3-10 years of post-qualification experience (PQE) in HR and workplace investigations.Exemplary integrity in handling sensitive information throughout investigations.Exceptional communication skills.

Join our team at fuku as a Workplace Safety & Health Officer (WSHO) and take charge of ensuring a safe working environment. This is a contract position for a duration of 1 year, with an expected start date around April 2026.Key Responsibilities:- Act as the Workplace Safety & Health Officer (WSHO) and Environmental Control Officer (ECO) for our project.- Design, implement, and uphold Workplace Safety & Health (WSH) policies and procedures in alignment with the Ministry of Manpower (MOM) WSH Act and relevant regulations.- Ensure compliance with the Risk Management (RM) Code of Practice, approved Safe Work Procedures (SWP), and in-house safety protocols.- Supervise and enforce environmental management strategies, addressing dust, noise, waste, and pollution control as per National Environment Agency (NEA) standards.- Conduct routine site inspections, safety audits, and environmental assessments, ensuring timely corrective measures are taken.- Deliver safety and environmental training and briefings to site personnel, workers, and subcontractors.- Investigate safety incidents, accidents, and environmental violations, providing recommendations for preventive actions.- Collaborate with MOM, NEA, Building and Construction Authority (BCA), and other relevant bodies concerning safety and environmental issues.- Maintain comprehensive ISO, safety, and environmental documentation and reporting.- Generate and submit weekly safety and environmental reports.- Execute additional ad-hoc responsibilities as directed by the Project Team.

GESS International School in Singapore is seeking a Workplace Safety & Fire Safety Manager to maintain a safe and compliant environment for its diverse community. This position plays a key role in protecting students, staff, and visitors by upholding rigorous safety standards across the campus. Role overview The manager takes responsibility for fire safety compliance, workplace safety and health (WSH), and emergency preparedness throughout the school. Coordination with regulatory authorities is central to the role, ensuring that GESS meets all statutory requirements and follows best practices for safety in Singapore. Key responsibilities Oversee fire safety compliance and workplace safety and health measures Lead emergency preparedness initiatives for the school community Work closely with regulatory bodies to maintain compliance with Singapore safety standards Requirements Experience in workplace safety, fire safety, or a related field Knowledge of Singapore's statutory and best-practice safety standards Strong coordination and communication skills for working with authorities and the school community

Company OverviewDVI Solutions has been at the forefront of audio-visual technology since 2002, delivering innovative solutions that enhance communication and collaboration for our clients. With operations spanning across multiple countries, including Japan, Thailand, Shanghai, Hong Kong, the Philippines, Vietnam, India, Malaysia, and Indonesia, we serve a diverse clientele ranging from corporations and government agencies to educational institutions and hospitality sectors. Position SummaryThe Regional Project Director will spearhead the management and execution of large-scale workplace technology projects throughout the Asia region. This pivotal role is focused on ensuring excellence in project delivery, financial oversight, stakeholder engagement, and alignment with strategic business goals. The successful candidate will possess extensive expertise in deploying workplace technology solutions, including audio-visual (AV), unified communications (UC), digital workplaces, smart office concepts, collaboration platforms, and infrastructure integration, alongside experience managing intricate regional project portfolios. Key ResponsibilitiesLeadership & GovernanceDirect and manage numerous simultaneous workplace technology projects across Asia.Establish robust project governance frameworks, methodologies, and standards of delivery.Guarantee project completion within stipulated timelines, scope, and budget.Deliver executive-level reports and updates to steering committees.Strategic Planning & ExecutionConvert business and client strategies into actionable regional project roadmaps.Align project objectives with organizational aspirations and client requirements.Encourage ongoing improvements in project delivery methodologies and tools.Financial & Commercial ManagementTake ownership of regional profit and loss (P&L) accountability for project delivery.Supervise budgeting, forecasting, cost control, and margin optimization.Manage change orders, contract negotiations, and risk mitigation strategies.Stakeholder & Client EngagementServe as the executive escalation point for regional clients.Cultivate and sustain relationships with C-level stakeholders, global workplace leaders, and IT directors.Collaborate with Sales, Pre-Sales, Engineering, and Operations teams to ensure seamless project execution.Risk & Compliance OversightIdentify, evaluate, and mitigate risks associated with project and regional delivery.Ensure adherence to local regulations, industry benchmarks, and corporate governance standards.Champion quality assurance and performance monitoring across all projects.Team Leadership & DevelopmentLead and inspire a high-performing project team, fostering a culture of excellence and continuous learning.

About Mirana VenturesMirana Ventures is a leading global investment fund dedicated to fostering innovation in blockchain and Web3 technologies. We provide long-term capital and strategic partnerships to visionary founders and fund managers. Our investment strategy spans various stages of growth, from early startups to established enterprises, and we leverage our extensive network to bolster the success of our portfolio companies.Role OverviewWe are seeking a dynamic and professional Receptionist and Office Manager to represent Mirana at our Singapore office. This dual-role requires a blend of front-of-house responsibilities and comprehensive office management. You will play a crucial role in ensuring a welcoming environment for guests and team members, while maintaining an organized and efficient workspace.Key ResponsibilitiesFront Desk & Guest Experience:Welcome and greet guests, ensuring a warm and professional initial interaction.Oversee visitor access and manage reception security protocols.Handle incoming mail, deliveries, and coordinate courier services.Office Operations & Management:Take charge of daily office operations, ensuring a smooth workflow at all times.Manage pantry logistics including stocking, inventory, and vendor coordination.Organize office meals and catering for meetings and events.Maintain office cleanliness and organization by coordinating with cleaning staff and building management.Oversee office space logistics, including seating arrangements and meeting room setups.Act as the primary liaison for landlords, building management, and service vendors regarding rent and maintenance issues.Coordinate office maintenance and repairs, ensuring timely resolutions to any issues.Administrative & Coordination Support:Manage meeting room bookings, schedule meetings, and organize travel arrangements.Maintain office expenses, process invoices, and track budgets related to operations.Order and manage office supplies and equipment.Assist with onboarding logistics for new hires.

Funding Societies | Modalku stands as the foremost digital finance platform for small and medium-sized enterprises (SMEs) across Southeast Asia. With licenses in Singapore, Indonesia, Thailand, Malaysia, and Vietnam, we are proudly backed by esteemed investors such as Sequoia India (Peak XV), Softbank Vision Fund, Khazanah, and SMBC Bank. Our mission is to empower SMEs by facilitating business financing sourced from individual and institutional investors, while also offering payment solutions tailored for both SMEs and consumers.At Funding Societies | Modalku, our core values encapsulated in GETFS guide our operations:Grow Relentlessly: We aim to be our best, most authentic selves.Enable Teamwork, Disable Politics: We believe in success through collaboration.Test Measure Act: Continuous curiosity drives our innovation.Focus on Impact: We prioritize actions that yield tangible results.Serve with Obsession: We are committed to building long-term, mutually beneficial relationships through a customer-centric approach.We are seeking a passionate and motivated individual to fill the role of Assistant Manager, Client Experience. This person will specialize in our SME lending product and will play a crucial role in enhancing client interactions.Key Responsibilities:Team Leadership & Oversight:Lead and mentor the Client Experience (CX) team, offering guidance, support, and training to uphold high service standards.Supervise daily CX operations, encompassing live chat, email, hotline support, and post-sales services.Track team performance metrics (e.g., response times, resolution rates, customer satisfaction) and implement necessary improvements.Customer Journey & Service Excellence:Ensure a seamless and consistent customer experience throughout all touchpoints—from onboarding (document collection, KYC) to post-loan servicing.Address escalated customer concerns with professionalism, delivering timely and satisfactory resolutions.Process & Experience Enhancement:Identify and rectify inefficiencies in the customer service workflows to drive continuous improvement.Collaborate with product, operations, and tech teams to enhance internal tools, client-facing platforms, and communication channels.Lead initiatives aimed at optimizing customer onboarding, engagement, and retention.Insights & Feedback Management:Proactively collect, analyze, and report on client feedback through calls, surveys, and interactions.Translate feedback into actionable insights, driving cross-functional follow-ups to enhance products, processes, and customer experiences.Stakeholder Collaboration & Reporting:Act as the CX point of contact in stakeholder meetings, ensuring alignment with business objectives and strategies.

Join Our Team as a Senior Experience Designer in Singapore! About Valtech: At Valtech, we are at the forefront of transforming how brands engage with their customers. As a global leader in digital innovation, we integrate creativity, technology, and strategic insight to tackle complex business challenges and create exceptional experiences. With a robust team of over 6,500 professionals across more than 60 offices in 20+ countries, we are expanding our presence in Singapore. At Valtech, we empower our people with growth opportunities, foster a values-driven culture, and provide international career paths, allowing you to help shape the future of digital experiences. Your Opportunity: As a Senior Experience Designer, you will be a key contributor, conceptualizing, creating, and delivering visually impactful and functionally rich digital solutions for some of the world’s most recognized brands. Your role will involve transforming research into elegant, accessible designs while collaborating closely with product, data, and engineering teams. You will also have the opportunity to mentor junior designers, contributing to their professional growth. With over 8 years of experience, a growth mindset, and a passion for making a lasting impact, you will thrive in this role. Success in this position requires a digital native who excels in delivering aesthetic design within digital transformation initiatives. Your portfolio should demonstrate your capability in developing complex, scalable digital solutions across web, mobile, and connected experiences. Experience in a similar environment, such as a Digital Transformation Consultancy or Digital Agency, is essential, particularly in delivering solutions that seamlessly blend creative design with technical expertise and data/AI capabilities. Your Responsibilities: Utilize your extensive experience in design thinking methodologies (e.g., Double Diamond). Frame challenges, explore solutions, and deliver high-quality user experiences. Leverage modern tools (e.g., AI) to synthesize research and conceptualize responsibly. Integrate accessibility and inclusivity into all design decisions from the start. Develop meaningful information architecture, customer journeys, and user flows aligned with business objectives. Excel in crafting customer interactions and motion design. Transform insights into actionable outcomes: prototype, test, and iterate with clear business goals. Collaborate with cross-functional teams across Strategy, Product, and Data.

At MORROW Health, Singapore’s premier integrated fitness and recovery hub, we are dedicated to empowering individuals to cultivate healthier, more resilient lives through intentional daily habits. Our approach is rooted in lifestyle medicine, combining physical activity, nutrition, restorative sleep, stress management, substance avoidance, and social connectivity through structured programs and purpose-built environments that facilitate sustainable lifestyle changes. By leveraging evidence-informed practices and data from wearables and lifestyle inputs, we assist members in recognizing patterns, fostering consistency, and maintaining accountability—transforming insights into actionable steps that support long-term vitality, strength, and clarity without the need for medical diagnosis or treatment.Role OverviewAs a MORROW Experience Executive, you will serve as the first point of contact for our members and guests, playing a crucial role in shaping their experience with us. Your responsibilities will include managing daily inquiries, delivering outstanding service recovery, and ensuring that every interaction embodies our brand values of care, wellness, and excellence. This position transcends traditional customer service; you will act as a brand ambassador, guiding members through our extensive service offerings, promptly addressing feedback, and crafting meaningful experiences that promote loyalty and retention.Key ResponsibilitiesAddress customer feedback, complaints, compliments, and inquiries with professionalism and empathy.Provide accurate information on all service offerings (wellness, recovery, nutrition, and lifestyle facilities) to members and guests.Oversee merchandise inventory: monitor stock levels, ensure timely replenishment, and maintain visual merchandising standards to uphold our brand experience.Facilitate daily operations at the membership desk, including staffing, queue management, and appointment scheduling.Document, escalate, and follow up on service issues in accordance with SOPs, ensuring timely resolution and service recovery.Stay informed about promotions, membership packages, and new service offerings.Gather and communicate member feedback to the Manager for continuous improvement initiatives.Assist in organizing member engagement activities, workshops, or events.Ensure data accuracy while updating member records in the CRM system.Maintain confidentiality, service consistency, and compliance with organizational standards.

As a Client Experience Coordinator at Audemars Piguet, you will play a pivotal role in enhancing our client interactions and ensuring a seamless experience. You will be responsible for coordinating various client-related activities, supporting our commercial team, and fostering strong relationships with our esteemed clientele. Your expertise will contribute to our commitment to excellence and innovation in luxury watchmaking.

Join ncs3 as a People Experience Intern and immerse yourself in an exciting opportunity to enhance employee engagement. You will support various initiatives aimed at fostering a positive workplace culture. This position offers valuable hands-on experience and a chance to contribute to team projects that influence the overall employee experience.

Funding Societies | Modalku stands as Southeast Asia's premier digital finance platform for SMEs, proudly licensed in Singapore, Indonesia, Thailand, Malaysia, and Vietnam. Our operations are supported by esteemed investors including Sequoia India (Peak XV), Softbank Vision Fund, Khazanah, and SMBC bank. We specialize in providing essential business financing to small and medium-sized enterprises (SMEs) through a network of individual and institutional investors, alongside offering payment solutions tailored for SMEs and consumers alike.At Funding Societies | Modalku, our ethos is embodied in our core values represented by GETFS: Grow Relentlessly: We strive to become our best, most authentic selves. Enable Teamwork, Disable Politics: Together, we foster success through collaboration. Test Measure Act: We embrace curiosity, innovation, and experimentation. Focus on Impact: Our actions are guided by a commitment to tangible results. Serve with Obsession: We prioritize building lasting, win-win relationships through a customer-first approach. As a Customer Experience Executive, you will be the initial point of contact and engagement for our clients. Your role will be pivotal in ensuring that every interaction exemplifies our dedication to exceptional service. You will guide customers through onboarding, assist them after disbursement, and gather insights to continually enhance their experience. This position is an individual contributor role with significant exposure to both clients and internal stakeholders.