Operations and Customer Experience Executive

Join PRISM+, Singapore’s premier homegrown electronics brand, recognized for its innovation and commitment to making premium technologies accessible to all. Established in 2017, we quickly ascended to become the leading monitor and smart TV brand in Singapore, disrupting traditional markets with our affordable, high-quality products. Our expansion into various home electronics and appliances showcases our dedication to excellence and customer satisfaction. At PRISM+, every day presents an opportunity to innovate and shape the future of consumer technology. Be a part of a team where your contributions are valued and your professional growth is supported.Key ResponsibilitiesLead, mentor, and inspire a dynamic team of 20 customer service agents, both onshore and offshore.Provide day-to-day support to the team in addressing complex customer inquiries and ensuring high satisfaction levels.Utilize business tools to monitor communications across calls, emails, and chats, ensuring a world-class customer experience.Make empathetic and informed decisions to enhance customer satisfaction across all channels.Drive the team to achieve and surpass performance metrics, leveraging strengths to improve results.Understand and uphold company policies and service level agreements (SLAs), regularly reviewing and refining processes.Continuously assess workflows for efficiency and relevance, ensuring value for both internal and external stakeholders.Analyze reports to identify strengths and areas for improvement, implementing strategies accordingly.Foster a culture of continuous improvement and employee engagement.

Join Adyen as a Technical Support Team Lead and play a pivotal role in enhancing our customer experience. In this leadership position, you will guide a team of dedicated support professionals, ensuring they provide exceptional technical assistance to our clients. Your expertise will help streamline processes and foster a customer-centric culture. You will collaborate closely with cross-functional teams to resolve complex issues and improve our service offerings.

Role Overview Braze is hiring a Team Lead of Solutions Consulting in Singapore. This role guides a team focused on delivering solutions that improve customer experiences. The position involves close collaboration with clients to understand their goals and design strategies that support engagement and retention. What You Will Do Lead and support a team of Solutions Consultants Work directly with clients to identify needs and recommend tailored approaches Help shape product direction by sharing client feedback and monitoring industry trends Build and maintain strong relationships with clients Impact This leadership role empowers the team to achieve strong results for clients and strengthens Braze’s product by connecting real-world feedback to development.

Experience Design Lead – Singapore Join our dynamic and expanding team to lead Experience Design on strategic projects. About Valtech: Valtech is at the forefront of transforming the relationship between brands and their audiences. As a prominent global digital innovation agency, we integrate creativity, technology, and strategic insight to tackle intricate business challenges and provide outstanding experiences. With over 6,500 skilled professionals across more than 60 offices in over 20 countries, we are broadening our presence in Singapore. At Valtech, we are committed to facilitating business transformation as trusted partners to some of the world's most esteemed brands. We offer our team members growth prospects, a culture rooted in values, international career opportunities, and the chance to influence the future of experience design. Your Opportunity: As the Experience Design Lead, you will spearhead multidisciplinary teams in crafting comprehensive experiences for enterprise clients throughout Asia. Your role will span from insights to strategy to design, implementing human-centered and data-driven solutions within agile delivery teams and regional initiatives. You should possess over 12 years of experience, a growth-oriented mindset, and a passion for making a significant impact. To excel in this role, you are a digital native passionate about delivering aesthetic design in digital transformation initiatives. Your portfolio should showcase your ability to develop complex, scalable digital solutions across Web, Mobile, and connected experiences. It is crucial that you have gained experience in a similar context to Valtech—either within a Digital Transformation Consultancy or a Digital Agency—delivering solutions that seamlessly merge creative design with technical expertise and Data/AI capabilities. Your Role: Lead the complete design process from identifying problems to delivering final experiences. Facilitate design thinking and collaborative workshops. Conduct user research, including interviews and surveys. Perform competitor analysis and benchmarking. Develop meaningful information architecture, customer journey maps, and user flows aligned with business objectives. Excel in creating customer interactions and motion design. Advocate for inclusive design and accessibility (WCAG), integrating it into every decision. Transform insights into actionable outcomes: prototype, test, and iterate with defined business goals. Collaborate with cross-functional teams across Strategy, Product, Data, and Engineering.

Join Plaud as a Quality & Customer Experience Specialist in Singapore, where you will play a vital role in enhancing customer satisfaction and ensuring high-quality service delivery. Your primary responsibilities will include monitoring customer interactions, analyzing feedback, and implementing improvements to enhance the overall customer journey. You will collaborate closely with various teams to ensure that our standards for quality are met and exceeded.

Funding Societies | Modalku stands as Southeast Asia's premier digital finance platform for SMEs, proudly licensed in Singapore, Indonesia, Thailand, Malaysia, and Vietnam. Our operations are supported by esteemed investors including Sequoia India (Peak XV), Softbank Vision Fund, Khazanah, and SMBC bank. We specialize in providing essential business financing to small and medium-sized enterprises (SMEs) through a network of individual and institutional investors, alongside offering payment solutions tailored for SMEs and consumers alike.At Funding Societies | Modalku, our ethos is embodied in our core values represented by GETFS: Grow Relentlessly: We strive to become our best, most authentic selves. Enable Teamwork, Disable Politics: Together, we foster success through collaboration. Test Measure Act: We embrace curiosity, innovation, and experimentation. Focus on Impact: Our actions are guided by a commitment to tangible results. Serve with Obsession: We prioritize building lasting, win-win relationships through a customer-first approach. As a Customer Experience Executive, you will be the initial point of contact and engagement for our clients. Your role will be pivotal in ensuring that every interaction exemplifies our dedication to exceptional service. You will guide customers through onboarding, assist them after disbursement, and gather insights to continually enhance their experience. This position is an individual contributor role with significant exposure to both clients and internal stakeholders.

Create Unforgettable Experiences with FIRSTFIRST Global Management Services Inc. is a premier global brand experience agency specializing in Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. With three decades of excellence, we operate through flexible delivery models that include Embedded Teams, Corporate Campus Operations, and a Full-Service Agency.We successfully manage over 37,000 events and projects annually across 110 countries, collaborating with more than 130 brands, particularly Fortune 500 companies in sectors such as Financial Services, Technology, Healthcare, Media, and Professional Services.Honored as the 2026 Chief Marketer Agency of the Year and recipient of the Ad Net Zero Award for sustainability, FIRST is consistently recognized for its commitment to excellence.Discover more about us at www.firstagency.comYour Role and ResponsibilitiesAs the Associate Team Lead for Event Production, you will embody the FIRST brand as an integrated team member at a prominent technology firm. This dynamic role is perfect for individuals with extensive event production and management experience, ready to step into a leadership position within an organization. You will oversee on-site technical event production, ensuring seamless service delivery, operational efficiency, and high-quality execution. Your responsibilities will blend technical expertise, team leadership, process development, and client management to enhance both internal team performance and client experiences.Your Key ContributionsLead technical service delivery on-site and drive process innovation and training.Manage a team of Event Production technicians, handling scheduling and workload distribution to ensure optimal team coverage.Oversee the event calendar to guarantee smooth operations.Monitor team capacity and provide guidance during events as needed.Collaborate with leadership and People & Culture on recruitment and employee relations initiatives.Manage onboarding, training, and offboarding for direct reports.Act as a liaison among the team, client organization, and third-party vendors.Serve as the Technical Lead for complex events and provide technician support as necessary.Ensure compliance with standard operating procedures and best practices.Maintain comprehensive event records and post-production financial reports.

Join Our Team at AirwallexAt Airwallex, we are transforming the global payments landscape with our cutting-edge financial platform designed for businesses worldwide. We support over 200,000 companies, including industry leaders such as Brex, Rippling, Navan, Qantas, and SHEIN, by providing a comprehensive suite of integrated solutions for managing everything from business accounts to payments and embedded finance.Founded in Melbourne, our dynamic team of over 2,000 innovative minds operates across 26 offices globally. Our valuation has soared to US$8 billion, backed by prestigious investors such as T. Rowe Price, Visa, Mastercard, and Sequoia. If you’re eager to embark on the most ambitious work of your career, we invite you to join us on this exciting journey.

About RainAt Rain, we are redefining the future of payments globally. As a dynamic team of innovators and seasoned founders, we empower the utilization of stablecoins in real-world scenarios, facilitating seamless card transactions, cross-border payments, B2B purchases, remittances, and beyond. Our strategic partnerships with fintech companies, neobanks, and institutions enable us to launch inclusive and efficient solutions. Join us at this rapidly growing company backed by top investors in fintech, crypto, and SaaS, including Sapphire Ventures, Norwest, Galaxy Ventures, and Lightspeed. If you're curious, bold, and eager to help shape a borderless financial landscape, we want to hear from you.Our EthosWe embrace an open and egalitarian culture, empowering all team members to pursue their goals. You will have the freedom to explore ideas and make a significant impact on our company's roadmap and vision.Role OverviewWe are on the lookout for a Customer Experience Associate to enhance our growing Customer Experience team. In this pivotal role, you will represent Rain to our customers, assisting them in resolving issues, understanding our products, and gaining confidence in our services. Collaborating closely with colleagues, the CX Team Lead, and cross-functional teams in Operations, Compliance, and Product, you will deliver clear, empathetic, and dependable support.Revolutionize the use of stablecoins in everyday financial interactions.Join a mission-driven team committed to accuracy, transparency, and customer trust.Enjoy a hybrid work environment—collaborate in person at our Singapore office while maintaining flexibility.Explore growth opportunities into CX leadership, Operations, or cross-functional roles.Your ResponsibilitiesProvide assistance to customers through email, chat, and phone, ensuring accurate, friendly, and timely support.Troubleshoot account, card, and transaction-related issues using Rain's internal systems.Identify and escalate complex cases to the CX Team Lead or other internal teams for expedited resolution.Document customer interactions clearly and consistently in our support platform (Zendesk).Collaborate with Operations, Product, and Compliance teams to highlight recurring issues.

As the SEO Team Lead at Green Park Content, you will play a pivotal role in shaping and enhancing our SEO offerings. Your responsibilities will include developing comprehensive SEO audit packages, crafting pre-sales materials, conducting category assessments, and launching impactful content hubs.Your expertise will be crucial in researching, planning, and executing content strategies tailored for our clients in Asia, ensuring the delivery of data-driven insights and recommendations. You will communicate SEO insights effectively to clients and create engaging presentations to support strategic search optimization consulting.In this leadership position, you will oversee a talented team of SEO Specialists, ensuring the highest quality standards through diligent management and quality assurance of freelancer outputs. Your ability to review multilingual work, especially in keyword discovery, will be essential.You will also be responsible for generating and summarizing monthly SEO reports, performing competitor analysis, site audits, and comprehensive site analyses, which will involve Excel work and presentations. Supporting the Head of SEO APAC on new business initiatives and major projects in Asia will be part of your role.Additionally, you will manage the timelines and quality of freelancers and junior staff when required, and collaborate with the project management team to enhance processes and resource management. Your experience in handling international clients and projects will be invaluable.

Role Overview GitLab is hiring a Senior Director of Customer Experience Services to guide the strategy for customer interactions and satisfaction. This leader will set the direction for customer service initiatives and oversee efforts to improve support and engagement across all platforms. Location This is a remote position open to candidates based in Australia or Singapore.

About AirwallexAirwallex stands as a pioneering unified payments and financial platform tailored for global enterprises. Through our innovative blend of proprietary infrastructure and advanced software, we empower over 200,000 businesses worldwide, including notable names such as Brex, Rippling, Navan, Qantas, SHEIN, and more. Our fully integrated solutions facilitate the management of business accounts, payments, spend management, treasury, and embedded finance on a global scale.Founded in Melbourne, we take pride in our diverse team of over 2,000 skilled professionals across 26 offices worldwide. With a valuation of US$8 billion and support from leading investors like T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is at the forefront of shaping the global payments and financial landscape. If you're eager to embark on the most ambitious journey of your career, we invite you to join our mission.Attributes We ValueWe seek builders with an entrepreneurial spirit who are passionate about making a substantial impact, accelerating their learning, and embracing true ownership. You should possess strong role-specific expertise, analytical thinking, and be driven by our mission and operating principles. You approach challenges with urgency and sound judgment, foster curiosity, and base decisions on fundamental principles, striking a balance between speed and thoroughness.We value humility and collaboration; you will transform innovative concepts into tangible products and drive projects to completion. By leveraging AI, you'll enhance efficiency and resolve challenges promptly. Here, you'll engage with complex, high-stakes issues alongside exceptional teammates, advancing your career as we redefine the future of global banking. If this resonates with you, let’s create what’s next together.About The TeamAs our engineering division evolves, the infrastructure teams play a critical role in Airwallex's capacity to establish a globally distributed platform, boost engineering productivity, and optimize resource utilization. Our teams are dedicated to ensuring an optimal experience for our developers and customers while maintaining a secure environment that guarantees the availability of our financial solutions.Your RoleThe Data DevOps team is charged with equipping our data engineering and analytics teams with essential tools. You will oversee the development and maintenance of the data infrastructure, as well as create and enhance tools and platforms that enable the engineering team to operate with improved self-service capabilities.

Role overview The Wise Platform Enterprise Team Lead position is based in Singapore. This leadership role focuses on guiding a team dedicated to building and enhancing solutions for the Wise enterprise platform. The main goals are to improve user experience and streamline operational processes. What you will do Lead and support a team responsible for delivering enhancements and new features to the enterprise platform. Collaborate with colleagues from various functions to shape and implement platform initiatives. Contribute to refining service offerings by introducing new methods that benefit both users and internal teams.

About Adyen Adyen is the premier financial technology platform that delivers comprehensive payment, data, and financial solutions to industry leaders like Meta, Uber, H&M, and Microsoft. Our mission is to empower businesses to achieve their ambitions through a single, powerful solution. We cultivate a high-performance culture where our employees are encouraged to take ownership of their careers. Our teams are made up of motivated individuals who embrace complex technical challenges at scale, working collaboratively to provide innovative and ethical solutions. Position Overview: Team Lead, Scheme Compliance We are seeking an accomplished professional to lead our Acquiring Card Scheme Compliance team in the APAC region, with a primary focus on our Singapore office. In this dynamic role, you will oversee compliance operations and ensure alignment with card scheme regulations while facilitating strategic business expansion. You will guide a team of compliance officers based in our Singapore and Tokyo offices, partnering closely with various teams to identify and mitigate risks for Adyen and our clients. This role involves representing Adyen at a range of external forums and contributing to key strategic initiatives. Key Responsibilities: Align team tasks and projects with the organization’s strategic objectives. Monitor team performance, address gaps, and communicate results effectively. Establish clear, achievable performance goals for team members that align with both personal and team objectives. Drive the team toward targets while maintaining high-quality standards and addressing deficiencies. Contribute to team deliverables when necessary to meet quality and timeline requirements. Represent the team across various workstreams to develop strategies that support compliant growth. Enhance knowledge management practices across the global organization. Manage escalations from senior management effectively. Advise internal stakeholders and coordinate with external stakeholders and auditors. Act as a champion for the Adyen Formula.

Join Accion Labs as a Java Developer and Team Lead, where you will lead a dynamic team of developers in crafting innovative software solutions. You will be responsible for overseeing project timelines, ensuring code quality, and mentoring junior developers. This is an excellent opportunity for professionals looking to advance their careers in a collaborative environment.

Join Our Team as an Influencer Marketing Team Lead We are looking for a seasoned and innovative Influencer Marketing Team Lead to drive our influencer marketing initiatives in Singapore and manage regional operations across Southeast Asia (SEA). This pivotal leadership position demands a proactive individual capable of crafting and executing effective influencer strategies, mentoring high-achieving teams, and delivering measurable outcomes for our clients. Your leadership will be key in strengthening AnyMind Group's presence in the influencer marketing arena in Singapore. Key Responsibilities Strategic Leadership & Planning: Design and implement a robust influencer marketing strategy for Singapore, in line with local market trends and organizational goals. Develop and manage the regional influencer marketing execution strategy for SEA, ensuring alignment with broader business objectives. Identify, assess, and prioritize promising influencer partnerships and opportunities within Singapore and SEA in collaboration with the Regional Partnership team. Serve as a leading voice in influencer marketing, representing AnyMind Group at local events and industry discussions. Team Leadership & Development: Guide, mentor, and motivate the Singapore-based Influencer Marketing team, nurturing a culture of creativity, accountability, and continual enhancement. Oversee and direct the regional SEA Influencer Marketing Execution team, providing strategic guidance, operational support, and performance monitoring for regional initiatives. Establish clear objectives and KPIs for both local and regional team members, offering ongoing support and constructive feedback. Promote a collaborative and high-achieving environment across both teams. Ensure departmental operational profitability to maximize performance. Campaign Execution & Relationship Management: Supervise the influencer team in executing marketing campaigns in Singapore. Guarantee the efficient execution of regional influencer marketing projects by the SEA execution team, meeting client goals and deadlines. Build and maintain relationships (with the sales team) with key clients, including brands and agencies, for influencer marketing projects. Collaborate with C-suite stakeholders on strategic influencer marketing initiatives as necessary. Cross-Functional Collaboration:

About First Global Management Services Inc. First Global Management Services Inc. (FIRST) delivers brand experiences for clients worldwide. With three decades in the industry, the team handles content, creative, digital technology, management, delivery, and data insights for clients across the globe. FIRST supports over 130 brands, including Fortune 500 companies in finance, technology, healthcare, media, and professional services. The company manages more than 37,000 events each year in 110 countries. Delivery models include embedded teams, corporate campus operations, and a full-service agency approach. FIRST is part of the Encore family, a global leader in event production and technology. The agency has earned recognition such as the 2026 Chief Marketer Agency of the Year and the Ad Net Zero Award for sustainability. Learn more at www.firstagency.com.

About Thunes Thunes is revolutionizing global money movement with its state-of-the-art Direct Global Network, enabling real-time payments across over 130 countries and more than 80 currencies. Our platform connects directly with over 7 billion mobile wallets and bank accounts worldwide, utilizing over 350 payment methods, including GCash, M-Pesa, Airtel, MTN, Orange, JazzCash, Easypaisa, AliPay, WeChat Pay, and many others. Thunes serves a diverse array of members, from leading gig economy players like Uber and Deliveroo to super-apps such as Grab and WeChat, as well as MTOs, fintech firms, PSPs, and banks. Our unique offering is characterized by an extensive global reach, an in-house Smart Treasury Management Platform, and a robust Fortress Compliance Infrastructure. This ensures our network members benefit from unmatched speed, control, visibility, security, and cost efficiency when executing real-time payments globally. Headquartered in Singapore, Thunes has a presence in 12 locations including Barcelona, Beijing, Dubai, London, Manila, Nairobi, Paris, Riyadh, San Francisco, Sao Paulo, and Shanghai. For further details, visit Thunes' official website. Role Context As Thunes continues to experience significant growth, the ability to onboard new customers while maintaining and supporting existing ones is critical, especially as transaction volumes increase. The Customer Experience Operations Improvement Specialist is vital in safeguarding customer trust and revenue by enhancing the quality and reliability of our payout ecosystem. This position, situated within the QCC team, emphasizes the identification of issues, swift resolution, and the implementation of sustainable operational improvements. Success in this role hinges on strong analytical skills, a proactive mindset, and collaborative efforts both internally and with external partners to enhance the end-to-end customer experience. Key Responsibilities Proactively identify, analyze, and resolve quality and operational issues impacting payout partners, minimizing customer disruptions. Conduct deep data analysis to uncover the root causes of failures swiftly and accurately. Collaborate directly with payout partners and internal teams to implement enhancements and ensure a seamless customer experience.

Join Accion Labs as a Team Lead where you'll drive innovation and lead a dynamic team of professionals. In this pivotal role, you will oversee project management, ensure timely delivery of solutions, and foster collaboration among team members. Your leadership will be crucial in guiding the team to achieve strategic objectives and exceed client expectations. If you are passionate about technology and team dynamics, we want to hear from you!