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Operations and Analytics Manager

LykaAlexandria, New South Wales, Australia
On-site Full-time

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Experience Level

Manager

Qualifications

Qualifications:Proven experience in operations management, analytics, or a related field. Strong proficiency with HubSpot and data visualization tools. Exceptional analytical and problem-solving skills. Ability to communicate complex data insights clearly to stakeholders. Experience working in a fast-paced, dynamic environment. Strong attention to detail and a commitment to accuracy.

About the job

About Lyka:

Founded in 2018 by Anna Podolsky, Lyka emerged from a personal journey to improve pet health. Inspired by her dog, Lyka, who faced chronic health challenges despite being fed premium kibble, Anna, alongside Gabriel Guedes (COO) and Dr. Matthew Muir (Integrative Veterinarian), established Lyka with a singular vision: to radically enhance a pet's healthspan and quality of life through superior nutrition.

Lyka offers vet-formulated, gently cooked meals made from real food ingredients, delivered via a flexible subscription model. Our meals have transformed the lives of tens of thousands of pets, supporting gut health, reducing food intolerances, boosting energy and mobility, and even enhancing coat condition.

What began as home-prepared meals has evolved into one of Australia's fastest-growing consumer brands, a vertically integrated, tech-driven entity that is revolutionizing pet health across the nation.

With operations spanning two offices in Sydney (HQ) and Melbourne, and three state-of-the-art production facilities, Lyka continues to expand its national presence.

At Lyka, we are not merely in the pet food industry; we are setting a new standard for pet wellness. With a strong product-market fit, unwavering customer loyalty, and a proven record of rapid growth, we are embarking on our most ambitious chapter yet: creating a generational brand with a global impact.

What You Will Do:

As a pivotal figure within our Partnerships function, you will own the operational and performance frameworks that drive growth, measurement, and optimization across our Partnerships channel. Collaborating closely with Sales, Finance, and Data teams, you will provide clarity, structure, and insights into our performance metrics.

You will be responsible for the management of Partnerships dashboards and scorecards across HubSpot and Omni, ensuring leaders have real-time access to critical metrics. Proactively, you'll identify and rectify data inconsistencies in collaboration with the Data team, ensuring a seamless flow of information.

Your expertise in HubSpot will be crucial; you will design and manage views, reports, and functionalities, acting as a key point of escalation for sales inquiries while elevating CRM usage standards across the Partnerships team.

You will oversee the Partnerships budget and the biannual forecasting process, working in tandem with Finance and the Partnerships leadership team to instill rigor and accountability. Tracking and refining targets, incentives, and performance frameworks will ensure trusted measurement at the partner, representative, and channel levels.

Data analytics will be integral to your role. You will continuously review and analyze data from HubSpot and other sources to drive insights that inform strategy and decision-making.

About Lyka

Lyka is a pioneering pet health company committed to providing high-quality nutrition for pets. With a focus on real, wholesome ingredients and a dedication to improving the lives of pets, we have rapidly become a leader in the Australian pet food market. Our innovative approach combines technology and nutrition to ensure pets receive the best care possible.

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