Operations Analyst

Kraken Technologies is a technology company based in London, focused on building a smarter and more sustainable energy ecosystem. The team works to optimize renewable energy production, improve grid intelligence, and help utilities deliver strong customer experiences. Their efforts support a shift toward a more sustainable energy future worldwide. The Customer Success Operations Analyst joins the Customer Success Beehive, Kraken’s operations team, during a period of significant growth. This role centers on scaling customer success by implementing systems, data processes, and tools that drive operational efficiency and deliver strong outcomes for clients. Role overview This analyst position works closely with teams across Delivery, Sales, Product, Engineering, Finance, Client Value, and Customer Success. The goal is to make customer success more scalable, data-driven, and closely aligned with overall business objectives as Kraken expands globally. What you will do Support the development and improvement of systems, data, and processes that underpin customer success operations Collaborate with cross-functional teams to ensure customer success strategies are effective and scalable Help drive operational efficiency and enhance client outcomes as Kraken grows About Kraken Customer Kraken Customer’s mission is to build an innovative, AI-driven energy management platform. The platform focuses on maximizing resource efficiency and delivering cost-effective, high-quality customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-powered communications. Learn more about Kraken Technologies at https://kraken.tech/.

Join Contentsquare as a Customer Success Operations Lead, where you will play a pivotal role in enhancing the customer experience and driving operational excellence. You will collaborate with cross-functional teams to define and execute strategies that ensure our customers achieve their desired outcomes while maximizing the value of our platform.Your responsibilities will include analyzing customer data, developing reports, and implementing processes that improve customer engagement. You will also lead initiatives that promote customer satisfaction and retention, making a significant impact on our overall success.

At Anaplan, we pride ourselves on being a team of innovators dedicated to transforming business decision-making through our cutting-edge AI-driven scenario planning and analysis platform. Our goal is to empower customers to stay ahead of the competition and navigate the marketplace with confidence.What binds Anaplanners across different teams and regions is our unwavering commitment to our customers’ success and our vibrant Winning Culture.Our esteemed clientele includes notable Fortune 50 companies such as Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer, among over 2,400 global organizations that trust our premier platform.Our Winning Culture fuels our innovative teams. We celebrate diverse perspectives and ideas, act as leaders regardless of our titles, strive to achieve ambitious objectives, and relish in celebrating our victories – both great and small.Guided by principles of strategic leadership, values-driven actions, and disciplined execution, you will find inspiration, connection, growth, and recognition here. Embrace your uniqueness and join us in shaping the future – together!Anaplan is seeking a motivated and dynamic Customer Success Operations Manager to join our EMEA Customer Success Operations Organization. In this pivotal role, you will oversee the daily operations for one of our most rapidly expanding regions. Your leadership will be crucial in driving strategic projects that refine our post-sales processes, enhance operational efficiency, and yield impactful outcomes throughout the organization. You will serve as a trusted advisor to the Customer Success Vice President for the EMEA region, equipping our post-sales team to meet ambitious targets while fostering continuous improvement and transformative change.Your Role and ResponsibilitiesDriving Change & Business Outcomes:Evaluate existing post-sales operations processes to pinpoint opportunities for enhancement and innovation.Implement strategic initiatives aimed at boosting post-sales productivity, improving forecast accuracy, and increasing pipeline visibility.Collaborate with post-sales leadership to craft strategies for scaling operations and achieving revenue goals.Act as a catalyst for change by introducing new tools, technologies, and methodologies to elevate post-sales performance.Customer Success Operations Support:Oversee the design, implementation, and optimization of post-sales processes, tools, and systems.Provide strategic insights and support to enhance operational workflows and achieve organizational objectives.

Veeva Systems is a visionary organization dedicated to transforming the life sciences sector by accelerating the delivery of therapies to patients. As one of the fastest-growing SaaS companies in history, we exceeded $3B in revenue last fiscal year, with significant growth opportunities on the horizon. Our core values drive us: Do the Right Thing, Customer Success, Employee Success, and Speed. We are not just another public company; in 2021, we made history by becoming a public benefit corporation (PBC), committed to balancing the interests of our customers, employees, society, and investors. As a Work Anywhere company, we empower our employees with the flexibility to work remotely or in the office, ensuring you can excel in your preferred workspace. Join us in revolutionizing the life sciences industry, devoted to making a meaningful impact on our customers, employees, and communities.

At Choco, we are dedicated to transforming the global food system into a sustainable model by revolutionizing the methods of selling, ordering, distributing, and financing food. Our AI-driven software seamlessly connects distributors with customers, promoting efficiency and reducing waste. Tackling a challenge of this scale demands exceptional talent—are you ready to make an impact?Join us in our mission: https://bit.ly/4fyXonBWe are actively seeking a Senior Customer Success Operations Manager to fortify the operational backbone of our post-sales revenue engine. You will enhance renewal forecasting, boost revenue predictability, and optimize the systems and data architecture that are crucial for retention and expansion.In this pivotal role, you will collaborate across Customer Success, Finance, BI, and Systems, influencing decision-making processes and determining revenue outcomes. This is a senior individual contributor position ideal for someone experienced in developing post-sales operations within scaling B2B SaaS contexts who is eager to take ownership of a function critical to our revenue success.

Role overview Utility Warehouse seeks a Data Analyst for its Customer Operations team in London. The position focuses on examining customer data to reveal insights and help shape how the company delivers service. What you will do Study customer data to spot trends and highlight areas for operational improvement Create reports and insights that guide business choices Collaborate with teams across the company to build solutions based on data and customer needs Contribute to projects that aim to boost efficiency and improve the customer experience

At PagerDuty (NYSE: PD), we are at the forefront of Digital Operations Management, empowering organizations of all sizes to provide flawless digital experiences to their customers. Our platform is trusted by over 13,000 companies, including 60% of the Fortune 100, to navigate Digital Transformation, Cloud Migration, and DevOps Modernization. Prominent clients such as GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, and Lululemon rely on us. As we rapidly expand our capabilities in AI/ML and Automation, we are enhancing our adoption among Development, IT, Customer Service, Security, and various other teams.The Principal Customer Success Manager plays a pivotal role in engaging with key stakeholders to cultivate strong relationships, ultimately accelerating our customers' digital transformation journeys. This role involves working directly with customers of diverse market segments, sizes, and complexities, tailoring our solutions to meet their unique needs.

Join Xero as the Head of Customer Success, where you will lead our dedicated team to enhance customer satisfaction and drive engagement. In this strategic role, you will develop and implement robust customer success initiatives, ensuring our clients achieve their desired outcomes. Your leadership will inspire a culture of excellence and continuous improvement, fostering strong relationships with our valued customers.

About MixpanelMixpanel is an innovative event analytics platform designed for builders who require immediate insights from their data—no SQL expertise needed. By enabling everyone in the organization to visualize and learn from the effects of their contributions on product, marketing, and company revenue metrics, we empower teams to make informed decisions.With over 9,000 paying clients, including renowned companies like Netflix, Pinterest, Sweetgreen, and Samsara, Mixpanel helps organizations understand their customers and track progress effectively. We are dedicated to offering the most comprehensive and trustworthy analytics platform that is accessible and relied upon by all.About the Customer Success TeamThe Customer Success & Solutions Engineering teams at Mixpanel are dedicated analytics consultants who integrate with our enterprise clients to achieve their business objectives. We engage with prospects and clients across the customer journey to comprehend what adds value, acting as the technical partner to our Sales team to fulfill that value. You will collaborate closely with Account Executives, Account Managers, Product, Engineering, and Support teams to successfully implement self-serve analytics in our customers' organizations, manage change effectively, and execute technical projects and services that enhance customer satisfaction and drive ROI on their Mixpanel investment.About the RoleAs a Customer Success Architect, you will engage with customers at every stage of their journey to discern what drives value, from pre-sales proof of concepts to illustrate rapid time to value, to post-sales onboarding and implementation, ensuring customers are set for sustainable success with scalable implementations and best practices in data governance. Throughout the customer lifecycle, you will explore how analytics can propel business value and advise them on optimizing the Mixpanel experience, including managing change during the rollout, defining and achieving ROI, and pinpointing areas for enhancement in their current analytics usage. For large enterprise clients, following onboarding, you will also work with Account Managers to foster data trust and product adoption among over 100 end-user teams through a structured change management rollout approach.

Role Overview impact is hiring a Customer Success Manager in London. This role focuses on helping clients reach their goals and get the most value from our solutions. Building strong relationships and supporting customer satisfaction are central to this position. What You Will Do Support clients as they use our products and services Work closely with customers to understand their needs and objectives Strengthen long-term relationships to encourage continued success Help clients resolve issues and make the most of our offerings What We Look For Proactive approach to client support Strong focus on customer satisfaction Ability to build and maintain trust with clients

At NiCE, we embrace challenges and push beyond our limits. As ambitious game changers, we strive for excellence in every endeavor. If you share our passion for innovation and success, we offer a career opportunity that will ignite your potential.What Does the Role Entail?As a Customer Success Manager, you will take charge of fostering enduring relationships with our key NiCE CX customers post-purchase and throughout their product implementation journey. You will be their trusted advocate, ensuring they realize the full value of our solutions.Your engagement with customers will begin before they launch our contact center platform, and you will remain closely involved to guarantee adoption, measurable ROI, and long-term success.Our team comprises experienced customer success professionals who are dedicated to surpassing customer expectations. You will manage multiple high-touch, complex enterprise accounts, driving the adoption of AI-powered capabilities and enhancing overall customer experience.In partnership with customers, you will guide them in utilizing NiCE technology effectively, expanding usage, and nurturing long-term, loyal relationships. Your assigned accounts may include those with premium service packages, necessitating high levels of engagement and strategic guidance.Engagements with customers will occur through various channels including phone, email, chat, and video conferencing, with in-person visits as necessary. Travel to customer sites for value reviews and executive meetings will be expected.Collaboration is key; you will work independently as well as alongside Sales, Technical Support, Professional Services, Product Management, Engineering, and other teams to achieve the highest levels of customer satisfaction and success.Your Impact:Serve as the primary point of ownership for customer success across assigned accounts, coordinating NiCE CX resources to deliver outstanding outcomes.Develop and nurture strong, productive relationships with customers, holding regular success reviews to align with their contact center operations and business goals.

Join Harvey as the Head of Customer Success for the EMEA region, where you will lead our efforts in delivering exceptional customer experiences. You will be responsible for developing and implementing customer success strategies that foster long-term relationships with our clients, ensuring they achieve maximum value from our solutions.This role will involve collaboration with cross-functional teams to drive customer engagement and retention, while also identifying opportunities for growth within existing accounts.

Company Overview:Kody is an innovative and rapidly expanding Fintech company dedicated to transforming online payments and enhancing financial services for traditional businesses. Following the successful completion of our Series A funding, we are seeking a dynamic Customer Operations Manager to join our Customer team in London and support our growth trajectory.The ideal candidate will play a pivotal role in ensuring efficient operations and outstanding customer service for our clients. This position demands a blend of analytical aptitude, excellent communication skills, a foundational understanding of technology (or a willingness to learn), and a strong commitment to delivering exceptional support within a fintech context.Key Responsibilities:Customer Support: Act as the primary contact for customer inquiries, delivering timely and precise responses.Issue Resolution: Investigate and resolve client issues, escalating complex cases to the relevant team members when necessary to guarantee swift resolution.Onboarding Assistance: Guide clients through the onboarding process, assisting with the implementation and setup of our payment solutions while tackling any technical or operational hurdles.Training and Education: Facilitate training sessions and provide educational resources to clients, ensuring they fully grasp our products and services to effectively utilize our platform.Documentation and Reporting: Keep detailed records of client interactions, including inquiries, resolutions, and feedback. Produce reports on client activities and trends to inform decision-making and optimize processes.Relationship Management: Build and maintain robust relationships with clients, understanding their unique needs and proactively identifying opportunities to enhance their experience with Kody.Process Improvement: Collaborate with cross-functional teams to pinpoint areas for operational enhancement and execute solutions to streamline processes and boost efficiency.Compliance and Risk Management: Ensure adherence to regulatory requirements and internal policies, minimizing risk by following established protocols.Networking and Sales: Actively engage in the payments industry, cultivating contacts and opportunities for future growth.Qualifications:Proven experience in Product Support, Client Success, Customer Success, Account Management, or Customer Operations.Exceptional interpersonal skills with the capacity to communicate effectively and establish rapport with clients and internal stakeholders in multiple languages. Communication is crucial for this position.Strong problem-solving capabilities, with a keen attention to detail and the ability to think critically.

Join anima as a Customer Success Manager, where you will play a pivotal role in ensuring our clients achieve their goals and maximize their value from our services. You will be the primary point of contact for our customers, guiding them through the onboarding process and providing ongoing support to enhance their experience with our innovative solutions.Your expertise will help identify customer needs and promote our solutions effectively. You will collaborate closely with various teams to ensure a seamless experience for our clients.

Rogo is redefining how finance professionals work by building Wall Street's first AI analyst. The team focuses on delivering technology that brings speed, accuracy, and actionable insights to investment banks, private equity funds, and investment firms. Backed by leading investors, Rogo is growing quickly and shaping a new category in enterprise AI. The Customer Success Manager - EMEA is based in London and manages a portfolio of client accounts across the region. This position supports clients through every stage of their journey, from onboarding and adoption to value realization, retention, and expansion. The role works closely with both daily users and executive sponsors, aiming to help clients achieve measurable results with Rogo and build lasting partnerships. What you will do Client relationship management: Act as the main contact for clients, using a consultative approach to understand their goals and needs. QBRs and executive alignment: Plan and lead quarterly business reviews and meetings to ensure alignment on objectives and next steps. Renewal management: Oversee the renewal process from start to finish, including forecasting, coordinating with stakeholders, and reducing churn risk. Customer health and retention: Track adoption and health metrics, manage escalations, and engage proactively to support retention. Account strategy: Build tailored success and account plans, mapping stakeholders, defining KPIs, and setting mutual action plans. Increase revenue: Identify upsell opportunities by analyzing customer performance and usage data. Advocacy and engagement: Encourage users and stakeholders to become advocates for Rogo within their organizations. This role suits someone who enjoys a high-energy setting, values high standards, and wants to help shape the future of finance.

Join us in revolutionizing the hospitality industry!At Nory, we understand the challenges faced by the hospitality sector—thin margins, high waste, and stretched teams. That's why we created a comprehensive restaurant management system designed to streamline operations.Founded by Conor, who experienced the industry's pains firsthand after scaling Mad Egg in Ireland, Nory aims to eliminate the hassle of managing disparate systems, cumbersome spreadsheets, and endless paperwork. Our platform combines real-time data with AI-driven analytics to empower restaurant operators to enhance their profitability.With a recent Series B funding led by Kinnevik, we are rapidly expanding. Our team has grown to over 85 members across Ireland, the UK, Spain, and the US, and we are looking for a Scaled Customer Success Manager to elevate our Customer Success team.This role is based in London and requires 2-3 days per week in the office or onsite with customers in Greater London.Your RoleYou will spearhead the development of our Scaled Customer Success strategies, processes, and systems, ensuring our SMB customers derive maximum value from Nory without needing one-on-one management.Utilizing data-driven insights, you will craft, implement, and refine strategies to encourage platform adoption, customer satisfaction, and long-term retention. You will play a pivotal role in establishing a world-class Customer Success function.If you are passionate about analyzing data, creating scalable strategies like automated communications, training academies, knowledge bases, and webinars, and shaping the future of hospitality technology, we want to hear from you!Your ResponsibilitiesManage our global Scaled SMB customers, focusing on retention at scale.Leverage data to design and execute strategies that promote platform adoption, value realization, customer advocacy, and loyalty.Establish scalable processes and systems that facilitate effective delivery of Customer Success initiatives.

Join our dynamic team at duffel as a Customer Success Manager in London, where you will play a pivotal role in ensuring our clients achieve maximum value from our innovative travel technology platform. You will be responsible for developing strong relationships with our customers, understanding their goals, and proactively managing their success journey.Your efforts will not only enhance customer satisfaction but will also contribute to the overall growth of our business. If you are passionate about enhancing customer experiences and driving success, we would love to hear from you!

Join the Creative Revolution at ExtremeReach!At ExtremeReach, we are dedicated to redefining the landscape of advertising creation, connection, and experience. As the premier global leader in creative operations, we empower brands and agencies to transform their visions into reality, ensuring seamless delivery across all platforms. Our cutting-edge technology and services fuel creativity in the marketing and entertainment industries, and you can be part of this transformative journey!Here at ExtremeReach, you will thrive in a dynamic, collaborative atmosphere where innovative ideas lead to tangible change. We promote a culture of creativity at every level, encouraging our teams to think outside the box, challenge conventions, and explore new horizons. Your unique voice, skills, and ambitions are valued here—ExtremeReach is a place to flourish, learn, and excel.Ready to make a difference? If you are driven by technology, passionate about solving intricate challenges, and eager to join a team that is revolutionizing the industry, then ExtremeReach is the right fit for you. Let’s shape the future together!The RoleAs a Customer Success Manager (CSM) at ExtremeReach, you will serve as the primary point of contact, relationship steward, and advocate for our enterprise brands. Collaborating closely with the Sales team on pre-sales initiatives and managing accounts post-sale, you will oversee onboarding, training, and the groundwork for sustainable, successful partnerships. The Customer Success team is composed of experts in the suite of ExtremeReach products, adept at crafting impactful solutions to our clients' challenges while proactively seeking ways to address their needs.Your responsibilities include fostering post-onboarding relationships through customized engagement journeys filled with proactive outreach, ongoing training, consultation, and serving as the Subject Matter Expert (SME) for clients regarding their use of the ExtremeReach platform and services. Internally, you will advocate for the client, collaborating with various departments to enhance products, services, workflows, and communication strategies tailored to client opportunities and solutions. This role also holds revenue accountability, playing a key role in renewals, growth initiatives, and the introduction of additional services or features aligned with client needs.Individuals in this role are passionate about client experiences, exhibiting strong strategic problem-solving skills, organization, analytical thinking, and a collaborative spirit. They possess high emotional intelligence and interpersonal skills, making them a trusted resource both internally and externally, often regarded as a dependable source for innovative solutions and thoughtful insights.

Role overview BlueOptima seeks a Director of Customer Success based in London. This leadership role guides the customer success department and plays a central part in helping clients reach their goals with BlueOptima’s services. What you will do Create and refine strategies to support customer success and retention Lead, mentor, and support a team of customer success professionals Collaborate with other departments to enhance the client experience Develop and maintain strong client relationships Ensure clients gain maximum value from BlueOptima’s offerings Requirements Proven experience managing customer success teams Skill in developing strategies that improve customer satisfaction and retention Ability to work well with colleagues across different departments History of building lasting relationships with clients Leadership that contributes to both team and company growth