Operations Analyst - Customer Experience

Hello and welcome! Are you on the lookout for an exciting new role or simply exploring the job market? You might be in the perfect spot! We are seeking a talented Revenue Operations Analyst to join our Global Revenue Planning & Reporting team, based in either Montreal or Toronto. In this role, you will analyze and enhance operational data to facilitate timely and accurate decision-making. If you are passionate about uncovering root causes, identifying patterns, and collaborating across various teams, this is the position for you. Your Responsibilities: Gather and interpret requirements, transforming business challenges into structured quantitative analyses. Create clear, insightful reports that enhance the reliability, accuracy, clarity, and production time of Go-to-Market reports. Collaborate with different departments to extract business insights from analytical outputs, develop business recommendations, and present them compellingly through data stories and visualizations. Ensure that existing business processes support data integrity and implement corrective measures as needed. Work alongside our corporate data team to design relevant Go-to-Market datasets, reports, dashboards, and analyses for both operational and strategic initiatives. Synthesize findings and distill key messages for core stakeholders. Participate in ad hoc projects as assigned, such as the evaluation of new business activities or process changes. Your Qualifications: As a member of our global team of five based in North America, the Revenue Operations team plays a crucial role in supporting our go-to-market functions. We are looking for an intermediate-level candidate with the following qualifications: Strong business acumen with the ability to translate business needs into data requirements. 2-5 years of relevant experience. Familiarity with Looker or other BI tools such as Tableau or Power BI. Experience in driving cross-functional outcomes, ideally with diverse stakeholders like IT, IS, GTM Ops, Sales, and Marketing. Exceptional analytical skills and a passion for data, with the ability to conduct data-driven analysis and convert it into actionable business insights, along with experience in building tools and dashboards. Proficiency with Salesforce or other CRM systems. Bachelor's degree in Finance, Business Technology Management, Statistics, Mathematics, or a related field.

Hello there! We appreciate your interest in our opportunity. Are you on the lookout for a fresh challenge or simply exploring the job market? You may have just found your next great opportunity! Revenue Operations serves as a pivotal element in our planning, execution, and scaling of our go-to-market strategy. As the Senior Manager of Revenue Operations, you will spearhead the regional RevOps function and cultivate a high-performing team that acts as a strategic ally to our GTM leadership. You will establish a premier operating rhythm across forecasting, pipeline performance, and KPI governance—guaranteeing that our leaders receive reliable insights, clear accountability, and the agility to act decisively. In this influential role, you will be responsible for defining, monitoring, and evolving KPIs throughout the entire customer lifecycle—clarifying what is significant, why it matters, and what steps are necessary to enhance outcomes. You will collaborate closely with Finance, GTM, Product, and Enablement to shape investment propositions, enhance productivity and capacity, and scale processes that foster predictability and profitable growth. This is a high-impact leadership position that integrates strategic planning, analytical precision, and cross-functional influence to drive tangible business results. Your Key Responsibilities: As Senior Manager of Revenue Operations, you will direct the NOAM Retail RevOps strategy and execution for the region—ensuring operational excellence, robust governance, and a consistent GTM cadence that meets revenue and profitability goals. You will translate company OKRs into actionable plans, metrics, and operating rhythms that facilitate clarity, alignment, and performance. Weekly Performance Review and Forecast/Pipeline Cadence Lead the weekly business cadence with GTM leadership, presenting a clear narrative on pipeline health, performance trends, risks, and required actions. Ensure forecasting rigor across EOM / EOQ / EOY, maintaining accuracy, consistency, and accountability across teams. Adapt KPI frameworks as business needs evolve—introducing new metrics and scorecards that enhance decision-making and execution. Bi-weekly Performance Deep Dives (AE & AM) Facilitate bi-weekly deep dives into New Business and Account Management performance at both representative and segment levels. Identify leading indicators, conversion trends, and execution gaps; translate insights into prioritized actions with GTM leaders and Enablement. Proactively surface pipeline risks/opportunities and ensure follow-through through defined owners, timelines, and measurable outcomes.

Stay22 is transforming the way people convert online. Our AI-powered affiliate platform empowers publishers, ticketing platforms, and content creators to unlock new revenue streams while enhancing user experiences for their audiences. At Stay22, our partners don’t just earn more; they also deliver more value. Join us and be part of something significant that is reshaping the affiliate landscape.About the RoleWe are seeking a performance-driven Revenue Operations Specialist to help scale and solidify our transactional revenue engine. This role is part of the RevOps team but is fully dedicated to Sales. Your mission will be to enhance pipeline quality, forecasting reliability, and sales productivity by establishing rigorous operational foundations.You will serve as a key performance partner for the Sales leadership, helping to apply the standards, discipline, and visibility necessary to generate predictable revenue growth. You will translate business needs into structured, scalable systems that enhance execution at every stage of the sales funnel.If you thrive on bringing order to complexity, maintaining high standards, and generating measurable impact, this role is for you. This position is designed for a high-potential candidate looking to grow into expanded responsibilities within revenue operations over time.ResponsibilitiesCollaborate with Sales leadership to drive the adoption of high-performance standards.Optimize funnel management by reinforcing qualification frameworks, opportunity hygiene, and the rigor of sales stage progression.Enhance forecast reliability by improving reporting structures, data accuracy, and pipeline inspection processes.Ensure seamless transitions between Marketing and Sales and implement lead management standards that protect conversion rates.Continuously manage and optimize sales workflows in HubSpot to reduce friction and increase consistency throughout the sales process.

About Stay22At Stay22, we are transforming the way people convert online. Our AI-driven affiliate platform empowers publishers, ticketing platforms, and content creators to unlock new revenue streams while enhancing the user experience for their audiences. At Stay22, our partners not only earn more but also provide greater value. Join us and be part of something significant that is revolutionizing the affiliate landscape.Role OverviewWe are on the lookout for a Revenue Operations Specialist focused on Customer Success to help strengthen and scale our post-sale operational engine.This role is part of the RevOps team but is fully dedicated to Customer Success (internally referred to as Partner Success). Your mission will be to bring structure, predictability, and visibility to revenue processes that occur after an agreement is finalized.You will collaborate closely with the Partner Success leadership to translate business needs into scalable operational systems. This role emphasizes partnership: identifying friction points, designing thoughtful solutions, and ensuring our post-sale processes effectively foster retention and expansion.If you thrive in clarifying complexity and building systems that empower teams to perform at their best, this position is for you. This role is tailored for a high-potential candidate looking to evolve into full accountability for post-sale revenue operations over time.Key ResponsibilitiesSupport and gradually take ownership of the governance of the expansion pipeline, CRM hygiene (within the Partner Success scope), and forecasting accuracy.Continuously build and enhance post-sale funnel stages and expansion tracking frameworks.Enhance revenue visibility through structured reporting and optimized data logic.Ensure smooth transitions between Sales and Partner Success along with aligned post-sale revenue tracking.

We are seeking a dynamic Principal Financial Analyst to serve as the primary point of contact for all international branch-related inquiries, including compliance with tax, accounting, and regulatory requirements across various jurisdictions. The successful candidate will compile the necessary elements to produce results, analyses, and compliance obligations related to air revenue and international financial operations. Initiate steps to establish tax and accounting requirements in the diverse countries where Air Transat operates, including the setup or updating of local obligations.Collaborate with the IT department to implement necessary electronic invoicing systems, ensuring compliance with government regulations specific to each jurisdiction.Support local legal and tax representatives across multiple countries to ensure ongoing compliance and smooth communication.Ensure that Air Transat's business practices comply with the regulatory, tax, and accounting requirements of the countries served.Coordinate all Finance department actions required to open a new route, including tax, accounting, regulatory, and operational obligations.Assist the Director of Air Revenue Control with any external or internal audits.Provide support and generate ad-hoc requests addressed to the sector.Perform any other related tasks as assigned.

As a Senior Financial Analyst specializing in Airline Revenue Control, you will serve as the vital link for all financial matters concerning our international branches. Your role entails gathering essential data to generate financial reports, conduct thorough analyses, and ensure compliance with regulatory obligations tied to air revenues and global operations. Implement and oversee fiscal and accounting requirements across all countries where Air Transat operates, including establishing or updating local obligations.Collaborate closely with the IT department to deploy necessary electronic invoicing systems, aligning with government-mandated compliance standards in each jurisdiction.Act as a resource for local legal and tax representatives in diverse countries, ensuring continuous compliance and effective communication.Guarantee that Air Transat's operational practices align with the fiscal, accounting, and regulatory frameworks of the regions served.Manage all finance-related actions necessary for the launch of new routes, addressing fiscal, accounting, regulatory, and operational commitments.Assist the Director of Air Revenue Control with all internal and external audit processes.Handle all ad hoc requests directed to the finance sector.Perform additional related tasks as required.

Join Our Team as an Infrastructure Operations AnalystCrucialLogics Inc. is seeking a dedicated Infrastructure Operations Analyst to join our dynamic team in Montreal, Canada. In this role, you will be instrumental in ensuring the smooth operation of our infrastructure systems, leveraging your expertise in Microsoft technologies.The position offers an exciting opportunity to work within a diversified holding company that has a rich history of success spanning over four decades. Our strategic approach to acquisitions and internal growth has allowed us to expand our portfolio across various sectors including manufacturing, construction, and industrial services.As part of our enterprise services department, you will collaborate with multiple core business groups, where your contributions will be highly valued. Our acquired companies operate with significant autonomy while benefiting from our shared expertise in market strategies and management practices.

Join Accor, a global leader in the hospitality industry, as our new Revenue Director. In this pivotal role, you will be responsible for maximizing revenue through strategic pricing, market analysis, and effective distribution channel management. Collaborate with senior management and department heads to develop pricing strategies that enhance our competitive advantage and drive profitability.

The Manager of Group Revenue Management at Transat A.T. Inc. focuses on shaping and executing revenue strategies to support business objectives. This position is based in Montreal and centers on maximizing profitability through effective pricing and policy decisions. Role overview This role leads a team dedicated to group revenue management. The manager ensures that pricing strategies and revenue policies align with company goals, using experience and analysis to inform key decisions. Team leadership Guiding and developing team members is an essential part of this position. The manager encourages collaboration and promotes ongoing improvement within the group revenue management team. What you will do Develop and refine pricing strategies for group sales Establish revenue management policies to support profitability Lead a team, fostering a collaborative and growth-oriented environment

Position Overview:Genetec is on the lookout for a Senior Operations Analyst specializing in data analysis to join our Customer Experience (CX) department. We seek a proactive and adaptable individual who thrives in a fast-paced environment and can convert complex data into actionable insights.In this role, the successful candidate will support the CX Shared Services (CXSS) team as a key contributor throughout the reporting and analysis lifecycle, from gathering requirements and extracting data to creating and delivering automated reports. This position will help Genetec’s CX organization stand out by providing its members with detailed metrics, comprehensive data analysis, and clear presentations that facilitate informed decision-making. These reports, analyses, and presentations will be closely linked to the performance of our CX operations, drawing data from various systems' databases (CRM, ERP, web portal, IVR, chat, etc.). Strong skills in data integration, validation, and interpretation are essential.Your Daily Responsibilities:The Senior Operations Analyst will report to the Team Lead, Operations Automation. You will be responsible for the following:Gathering analytical, reporting, and presentation requirements from various stakeholders within the CX organization and translating them into technical specifications.Designing and delivering reports, key performance indicators, and visualizations, ensuring data integrity from multiple sources.Extracting, compiling, and aggregating data from several sources to present it in a clear and intuitive format for reports and presentations.Compiling requirements for recurring reports for automation in Power BI and assisting in their testing post-development.Developing and executing test plans, troubleshooting issues, and continuously improving BI reports and dashboards.Collaborating with stakeholders and internal technical teams (e.g., Digital Information) to ensure timely delivery of data models, clear communication, and problem resolution.Supporting the generation of both ad hoc and scheduled reports based on data from various sources.Working collaboratively with different departments to ensure the accuracy of reports.Managing multiple initiatives simultaneously and prioritizing tasks based on upcoming deliverables.This role requires a keen eye for detail and the ability to align information for various stakeholders.

Transat AT Inc. is seeking a Revenue Management Group Leader in Montreal. This position centers on driving revenue management strategies and refining pricing models for group bookings. The Group Leader works closely with teams across the organization to improve profitability and support financial growth. Role overview This role focuses on using analytics and data-driven decision-making to guide pricing and revenue strategies. The Group Leader ensures that group booking practices align with company goals and market demands. Key responsibilities Develop and implement revenue management strategies for group bookings Optimize pricing models based on data analysis Collaborate with other departments to maximize profitability What you will bring Strong analytical skills and comfort working with data Experience in revenue management or pricing strategy Ability to work cross-functionally and support company growth objectives

Join our dynamic team at System Canada Technologies as a Senior Business Analyst. In this pivotal role, you will leverage your analytical skills to provide valuable insights and drive strategic decision-making. You will collaborate with various stakeholders to gather requirements, analyze data, and support business initiatives. Your expertise will help shape project outcomes and improve overall efficiency.

Are you ready to immerse yourself in the exciting realm of innovative video game development? Based in Montreal, Behaviour Interactive is a leader in the gaming industry, creating unforgettable experiences across PC, console, and mobile platforms. Our vibrant, independent studio boasts over 1200 dedicated employees, with additional studios located in Toronto, Rotterdam, and the UK. Our day-to-day operations focus on two primary areas: Services and Original Games. Our Services team collaborates with major gaming and entertainment companies such as Disney, Sony, Activision, and Nintendo, delivering outstanding work-for-hire development and pioneering immersive location-based entertainment (LBE). Concurrently, our Original Games team explores creative boundaries through our signature intellectual properties, including the renowned Dead by Daylight. Join us and become part of the future of interactive entertainment!At Behaviour Interactive, we are committed to providing equal opportunities for all. We celebrate diversity and creativity within our environment, welcoming individuals of all ages, genders, ethnicities, colors, national origins, religions, sexual orientations, gender identities, civil statuses, disabilities, and other protected characteristics as per applicable law.Are you passionate about transforming data into compelling narratives that drive significant impact?We are seeking a Senior Data Analyst (sales/business-focused) to join our team and help shape the future of our game and service sales. Primarily working with Dead by Daylight, you will engage with a thriving Game as a Service (GaaS) model, influencing various facets of our business intelligence.In this role, you will become the primary expert for extracting insights related to our sales, products, and promotional pricing strategies. From identifying sales strategies to recommending product SKUs and reporting on sales performance, you will oversee the entire analytics process while ensuring our teams have the necessary tools and insights to thrive.Your responsibilities will extend beyond reporting; you will collaborate with partners and stakeholders to solve challenges, ignite ideas, and devise the most effective product and sales strategies. If you have a passion for data, a knack for identifying trends, and a desire to make a meaningful difference, this is your opportunity to shine.

As an Insider Threat Analyst at info-ways, you will play a pivotal role in safeguarding our organization against internal threats. Your expertise will be crucial in identifying, analyzing, and mitigating risks posed by insiders within our systems. This position demands a keen analytical mind and a proactive approach to threat detection and response.In this full-time role, you will collaborate with cross-functional teams to develop and implement insider threat programs, conduct risk assessments, and provide recommendations to enhance security measures. Your insights will directly contribute to the protection of sensitive information and the overall integrity of our operations.

At BETA Technologies, we harness our intellectual curiosity, passion for aviation, and dedication to sustainability as we strive to transform the landscape of electric aviation. Every member of our team plays a vital role, contributing their unique talents and aspirations to create a positive impact on the environment and the lives of others within an engaging and inclusive culture.We are on the lookout for an enthusiastic aerospace engineer to join our Montreal Structures team as a Stress Engineering Analyst. As a key player in our expanding team, you will collaborate with dynamic, cross-functional groups to ensure the successful certification of our aircraft. The Fatigue and Damage Tolerance Stress Engineering Analyst will be responsible for establishing methodologies related to fatigue and damage tolerance for aircraft structures, conducting fatigue and crack growth analysis, defining component safe-lives, developing fatigue load spectrums, and supporting fatigue-related testing on both metallic and composite materials. Additionally, you will compile stress reports to facilitate certification processes, assist in repair and maintenance activities, and work collaboratively within an Integrated Product Team (IPT) to drive product development forward.In this fast-paced environment, your responsibilities may also extend to deriving test plans and requirements, developing material datasets, conducting trade studies for product development, and supporting structural test execution and result analysis.

Join Segula Technologies as an Operations Supervisor, where you'll lead our dedicated team in ensuring efficient and effective operations within our maintenance department. This pivotal role is designed for individuals who are proactive, motivated, and ready to contribute to our mission of delivering excellence in technology solutions.

Role overview The Commercial Operations Manager at Vention plays a key part in developing sales and operational strategies. This position partners with teams throughout the company to improve processes and enhance the customer experience. What you will do Expect to analyze data to inform decisions and find ways to increase operational efficiency. Collaboration is essential, as the role involves working with different departments to refine how things get done and support business goals. Key focus areas Shape and improve sales and operational strategies Work closely with cross-functional teams Interpret data to guide decision-making Drive improvements in customer experience and process efficiency

Transatat1 is seeking a Pricing Analyst based in Montreal. This role centers on shaping pricing strategies that help strengthen profitability while maintaining a strong market presence. Role overview The Pricing Analyst will work closely with colleagues from different teams to analyze data and inform pricing decisions. The position calls for someone who is comfortable interpreting numbers and drawing insights that guide business choices. Collaboration Expect regular interaction with various departments to ensure pricing approaches align with broader business objectives. This collaborative aspect is key to developing effective strategies. Key focus areas Analyzing pricing data to support business goals Working with team members across the company Helping refine pricing models for profitability and market fit

About Plusgrade:At Plusgrade, we believe that travel transcends destinations; it encompasses every memorable moment we create along the way. Our mission is to redefine the future of travel by collaborating with over 250 airlines, hotels, cruise lines, rail networks, and financial services, aiming to create significant new revenue streams through exceptional customer experiences. Driven by our core values of ambition, innovation, and collaboration, we consistently strive to push boundaries, exceed expectations, and harness the best from each other. We cultivate a culture rooted in the belief that our strength lies in our unity, working together to build an extraordinary future in the travel industry. Join us in transforming everyday travel into truly remarkable experiences.About the Role:As a Senior Treasury Analyst, you will play a pivotal role in liquidity management. You will be tasked with executing daily treasury operations and transactions, including liquidity management and reporting activities. This position will also encompass performing financial analyses and participating in special projects in addition to compliance activities.The treasury function will serve as a vital economic lever contributing to the organization's strategic objectives. You will be a member of the finance team, assisting in driving key treasury processes to facilitate successful liquidity management activities.Your Responsibilities:Reporting to the Senior Treasury Manager, your key responsibilities will include:- Executing daily treasury activities and monitoring/analyzing daily currency positions by currency and financial institution.- Conducting foreign exchange (FX) transactions with financial institutions for liquidity management and hedging purposes.- Assisting with wire transfers / ACH, utilizing various online banking platforms, ensuring all payments and receipts are processed in the most efficient and cost-effective manner. Ensuring contractual payments are made accurately and on time.- Performing monthly bank reconciliations for all bank accounts and leading month-end close processes.- Compiling and analyzing treasury information to meet management reporting requirements.