Operational Excellence Specialist

About UsEstablished in 2015 in Athens, Greece, Welcome is revolutionizing travel by transcending traditional transfer services to provide a fully personalized in-destination experience. From the moment travelers arrive until they head home, Welcome addresses all travel needs—transfers, sightseeing tours, and local insights—ensuring the experience is seamless, friendly, and tailored. Our expert drivers not only provide safe transport but also share invaluable local knowledge, making every traveler feel at home. With safety as a priority, we offer contactless rides, stringent cleaning protocols, and protective measures for peace of mind during journeys.As a dynamic travel tech startup, Welcome is rapidly expanding and positioning itself as a global leader in in-destination travel services.Rated 4.9/5 stars, among the highest-rated global transportation companies.Expanded from 200 to 350 destinations, achieving ambitious growth targets for 2024.Collaborates with over 4,000 travel partners, including 2,500 hotels and various vacation rentals, adding 50+ new partners monthly.Delights more than 2.5 million travelers annually.⭐ Explore the vibrant culture of Welcome by visiting our TikTok account.⭐The TeamOur team comprises passionate, diverse individuals who cherish travel and are committed to quality. Each member is dedicated to Welcome's mission, striving to innovate and enhance our offerings. We prioritize design, simplicity, and usability to create unforgettable experiences. As we learn and grow, we maintain a humble approach with a 'pay it forward' mindset while aiming for ambitious goals.The Live Operations Specialist plays a crucial role in our Live Operations team, managing emergency situations, last-minute cancellations, and real-time operational challenges. As Welcome Pickups scales to accommodate increased volume and high-stakes partnerships (like Airbnb), this position is vital in maintaining high save rates and minimizing emergency expenditures, all while safeguarding customer satisfaction.

About UsEstablished in 2015 in Athens, Greece, Welcome is revolutionizing the travel industry by transcending traditional transfer services. We are the pioneers in providing a comprehensive, tailored in-destination travel experience. From the moment travelers land until their departure, Welcome caters to all their travel needs, including transfers, sightseeing tours, and local insights, ensuring a seamless and friendly experience. Our drivers, who are local experts, share invaluable knowledge to help travelers feel at home no matter where they are. We prioritize safety with contactless rides, rigorous cleaning protocols, and protective gear.As a travel tech startup, Welcome is rapidly expanding its operations and is on track to become a global leader in in-destination travel services.Rated one of the top global transportation companies with a remarkable 4.9/5 stars.Grew from 200 to 350 destinations last year, achieving our ambitious growth targets for 2024.Partnered with over 4,000 travel entities, including 2,500 hotels, vacation rentals, and travel agents, adding more than 50 new partners monthly.Welcoming over 2.5 million delighted travelers each year.⭐ To explore the culture at Welcome, check out our TikTok account here! ⭐The TeamOur dynamic team is composed of diverse individuals passionate about travel and committed to quality. Each member of Welcome shares a profound belief in our mission, tirelessly striving to fulfill it. We challenge conventional thinking, emphasize design, prioritize simplicity and usability, and create unforgettable experiences. Our commitment to continuous learning and improvement drives us to serve our community better while growing personally and professionally. We embody humility with a “pay it forward” philosophy, all while setting ambitious goals.As a Customer Support Specialist, you will play a critical role in delivering outstanding experiences to travelers, partners, and drivers by providing personalized support, managing bookings with accuracy, and addressing inquiries and concerns with professionalism and empathy. You will serve as a crucial link between Welcome and our users, overseeing service quality and promoting our products and services to boost customer satisfaction and loyalty.

About UsFounded in 2015, Welcome is revolutionizing the travel industry from our base in Athens, Greece. We offer a comprehensive, personalized in-destination travel experience that transcends traditional transfer services. From the moment travelers arrive at their destination until their return home, we cater to all their travel requirements, including transfers, sightseeing excursions, and local insights. Our professional drivers are not just transporters; they are local experts who ensure that every traveler feels at home, no matter where they are. To enhance safety, we have implemented contactless rides, stringent cleaning protocols, and protective gear for our drivers.As a thriving travel tech startup, Welcome is rapidly expanding and is on its way to becoming a global leader in in-destination travel services.Rated as one of the highest global transportation companies with an impressive 4.9/5 stars.Operating in over 130 countries and serving 370 unique destinations.Collaborating with more than 7,000 travel partners, including 5,000 hotels, vacation rentals, travel agents, and OTAs.Delighting over 3 million travelers annually.⭐ Discover more about the vibrant culture at Welcome by checking out our TikTok account here. ⭐The TeamWe are a dynamic and diverse group passionate about travel and committed to maintaining high standards. Each member joined Welcome with a shared vision and dedication to our mission. We embrace challenges, prioritize user-centric design, and aim to create unforgettable experiences. Our commitment to continuous learning drives us to find better ways to serve our community while growing both personally and professionally. We remain grounded and focused on giving back, all while setting ambitious goals.About the RoleWe are looking for a proactive and detail-oriented Product Owner with 2-3 years of product development experience. The ideal candidate will have a solid grasp of agile methodologies and excel at bridging communication between stakeholders and the development team. In this pivotal role, you will define and prioritize backlog items to ensure that we deliver valuable, high-quality products.

About UsEstablished in 2015 in Athens, Greece, Welcome is revolutionizing the travel industry by transcending conventional transfer services. We are pioneers in providing a holistic, personalized in-destination travel experience. From the moment travelers arrive at their destination until they head back home, Welcome caters to every travel need, including safe transfers, engaging sightseeing tours, and essential local insights, all delivered in a friendly and personalized manner. Our drivers possess extensive local knowledge, ensuring travelers feel at home no matter where they are. With innovations such as contactless rides, stringent cleaning protocols, and protective equipment, we prioritize safety in every journey.As a dynamic travel tech startup, Welcome is rapidly expanding its operations and is poised to become a global leader in in-destination travel services.One of the highest-rated global transportation companies, boasting an impressive 4.9/5 stars rating.Operating in over 130 countries and 370 unique destinations worldwide.Partnered with more than 7,000 travel affiliates, including 5,000 hotels, numerous vacation rentals, and travel agents, as well as OTAs.Delighting over 3 million travelers annually.⭐ To explore more about Welcome's vibrant culture, visit our TikTok account.⭐

About UsEstablished in 2015 in Athens, Greece, Welcome is revolutionizing the travel industry by transcending traditional transfer services and pioneering a comprehensive, personalized in-destination travel experience. From the moment travelers arrive at their destination until their journey home, Welcome caters to all travel needs, including transfers, sightseeing excursions, and local insights, all delivered in the most accessible, friendly, and tailored manner. Our drivers are local experts who share their knowledge to ensure travelers feel at home wherever they go. We also prioritize safety with contactless rides, rigorous cleaning protocols, and protective gear.As a forward-thinking travel tech startup, Welcome is rapidly expanding and establishing itself as a global leader in in-destination travel services.We are among the highest-rated global transportation companies, boasting a rating of 4.9/5 stars.We have expanded from 200 destinations last year to 350, meeting our ambitious growth target for 2024.We collaborate with over 4,000 travel partners, including 2,500 hotels, numerous vacation rentals, and travel agents, adding 50+ new partners each month.Every year, we delight over 2.5 million travelers.⭐ To explore more about Welcome's vibrant culture, check out our TikTok account by clicking here! ⭐The TeamWe are a dynamic and diverse team passionate about travel and committed to excellence. Each member shares a strong belief in Welcome's mission, working tirelessly to realize it. We challenge conventional wisdom, prioritize design, emphasize simplicity and usability, and strive to create unforgettable experiences. Our commitment to continuous learning enables us to discover better ways to serve our community while fostering personal and professional growth. We maintain a humble attitude and a “pay it forward” mentality, all while pursuing ambitious goals.As a Senior CRM Specialist, you will play a critical role in supporting our global B2C retention and engagement initiatives. You will leverage analytical insights, journey design expertise, and CRM platform proficiency to enhance customer loyalty and drive repeat usage across our transportation network. Collaborating closely with the Head of CRM, your responsibilities will include optimizing our loyalty program, analyzing traveler behaviors, contributing to predictive and segmentation models alongside the BI and Product teams, improving incentive efficiency, and designing impactful lifecycle flows that elevate the traveler experience. This role merges data-driven thinking with creativity and a mobile-first CRM strategy to enrich our automation ecosystem and deliver insightful performance reporting.

Welcome, established in 2015 in Athens, Greece, is revolutionizing the travel industry by offering a unique and personalized in-destination travel experience. Going beyond traditional transfer services, we cater to all travelers' needs—from arrivals to departures—with exceptional transfers, sightseeing excursions, and insightful local information. Our expert drivers share their local expertise, ensuring that every traveler feels at home no matter where they are. Committed to safety, we have implemented contactless rides, rigorous cleaning protocols, and protective equipment for a secure journey.As a dynamic travel tech startup, Welcome is rapidly expanding and positioning itself as a global leader in in-destination travel services.Ranked as one of the highest-rated global transportation companies with 4.9/5 stars.Expanded from 200 to 350 destinations in just one year, successfully reaching our ambitious growth target for 2024.Collaborates with over 4,000 travel partners, including 2,500 hotels and numerous vacation rentals, adding 50+ new partners monthly.Delighted over 2.5 million travelers annually.

About UsFounded in 2015 in Athens, Greece, Welcome is revolutionizing the travel industry by transforming traditional transfer services into a comprehensive, personalized in-destination travel experience. From the moment travelers arrive until their return journey, Welcome caters to all aspects of their travel needs—transfers, sightseeing, and local insights—ensuring a friendly and tailored experience. Our knowledgeable drivers provide local expertise to help travelers feel at home, and we prioritize safety with contactless rides, stringent cleaning protocols, and protective measures.As a dynamic travel tech startup, Welcome is rapidly scaling its operations and is on track to become a global leader in in-destination travel services.One of the highest-rated global transportation companies, boasting a remarkable 4.9/5 stars rating.Expanded from 200 to 350 destinations in just a year, achieving our ambitious 2024 growth target.Partnering with over 4,000 travel affiliates, including 2,500 hotels and numerous vacation rentals, adding more than 50 new partnerships monthly.Welcoming over 2.5 million satisfied travelers annually.⭐ Want to explore our vibrant culture? Check out our TikTok account! ⭐The TeamWe are a diverse and energetic group passionate about travel and committed to delivering the highest quality service. Each member of our team is dedicated to Welcome's mission, challenging conventional thinking, emphasizing design, and prioritizing simplicity and usability to create memorable experiences. We are continuous learners, striving to improve our community engagement while pursuing personal and professional growth. Together, we maintain a humble approach with a “pay it forward” philosophy, all while setting ambitious goals.As a Regional Destination Operations Manager, you will lead a team responsible for managing multiple destinations within our global network. Your mission is to ensure operational efficiency at each destination, foster healthy engagement with the driver community, and consistently achieve outstanding operational outcomes.In this role, you will provide leadership, structure, and oversight by establishing rhythms, defining priorities, and ensuring that appropriate actions are taken to enhance fulfillment, quality, and cost-effectiveness. You will serve as the crucial link between field operations and central teams, ensuring that market intelligence and operational insights drive company-wide decisions on pricing, capacity management, and product innovation.

Role Overview Avis Greece is looking for a Seasonal Parking Agent in Athens. This role focuses on preparing vehicles for delivery and inspecting them when they return from rental. Main Responsibilities Prepare vehicles and check additional equipment such as GPS units and Wi-Fi devices before handing them over to customers. Inspect the condition of vehicles and any rented equipment when customers return them. Complete reservations by finalizing contracts in the system and recording any necessary damage compensation. Monitor and maintain the parking area to ensure it stays organized and safe. Provide helpful and attentive customer service throughout the process.

About UsFounded in 2015 in Athens, Greece, Welcome is revolutionizing the travel experience by offering more than just a standard transfer service. We pride ourselves on being the first company to provide a comprehensive, personalized in-destination travel experience. From the moment travelers arrive at their destination until their journey home, Welcome caters to all their travel needs, including seamless transfers, sightseeing excursions, and local insights, all delivered in a friendly and personalized manner. Our drivers are local experts, sharing invaluable knowledge to ensure travelers feel at home no matter where they are. To prioritize safety, we have implemented contactless rides, rigorous cleaning protocols, and protective equipment.As a dynamic travel tech startup, Welcome is experiencing rapid growth and is on track to become a global leader in in-destination travel services.Rated as one of the highest global transportation companies with an impressive 4.9/5 stars.Expanded from 200 to 350 destinations in just one year, achieving our ambitious growth target for 2024.Collaborating with over 4,000 travel partners, including 2,500 hotels and numerous vacation rentals, adding more than 50 new partners each month.Serving over 2.5 million satisfied travelers annually.⭐ Discover more about Welcome's vibrant culture by visiting our TikTok account: this link! ⭐The TeamWe are a diverse and passionate group of individuals who share a love for travel and an unwavering commitment to quality. Each team member has a deep belief in our mission and works tirelessly to achieve it. We challenge conventional thinking, emphasize design, prioritize simplicity and usability, and create memorable experiences. Our continuous learning ethos drives us to explore innovative ways to serve our community while fostering personal and professional growth. We maintain humility and a

About Avis Greece Avis Greece is part of a global brand focused on reshaping how people move. The company develops integrated products and services that aim to make travel more flexible and convenient for customers worldwide. Why Work at Avis Greece? Supportive team culture: Colleagues work together to encourage new ideas and keep customer needs at the center of every decision. Purpose-driven work: Employees help shape the future of mobility, contributing to a more connected world. Rental Sales Agent – Athens Downtown The Athens Downtown team is looking for a Rental Sales Agent who will deliver excellent service, drive sales, and make the rental process smooth for every customer. Main Responsibilities Deliver friendly, reliable customer service for each car rental and build long-term relationships with clients. Promote relevant products and services to improve the customer experience. Monitor competitor offerings and market trends to help maintain competitive rates in line with company guidelines. Support daily station operations and suggest improvements for better results. Work with other departments to resolve customer issues and ensure high service standards. Location Athens, Attica, Greece

Join Avis: Where Your Career Finds Purpose and We Redefine Mobility At Avis, we are revolutionizing the way people travel, spearheading transformation in the global mobility sector. Our mission is to innovate and deliver integrated products and services that create an array of new travel possibilities, defined by exceptional convenience and flexibility.Why Choose Avis: A Collaborative Work Environment: At Avis, we are more than just a business; we are a community that cherishes its employees. We take great pride in fostering a collaborative atmosphere, focused on innovation, and prioritizing customer satisfaction in every action we take. Your Career, Your Purpose: By joining us, you'll find that Avis is the place where your career can truly thrive. We are not merely offering jobs; we are inviting exceptional talent to contribute to our vision of a more connected world. Unlock Your Potential as a Rental Sales Agent with Avis Greece Avis Greece is searching for an outstanding Rental Sales Agent to join our team at the Athens Airport Station. This role is pivotal in delivering extraordinary customer service, driving sales, and ensuring an effortless rental experience for our clients. Your Key Responsibilities: Provide exemplary customer service for every car rental, building trust and fostering long-term client relationships. Promote additional products and services to elevate the overall customer experience. Remain knowledgeable about competitor offerings and market trends to ensure our deals are competitive and aligned with company policies. Contribute actively to the operations of the station, suggesting enhancements to improve performance. Monitor and address customer complaints in collaboration with relevant departments to guarantee outstanding service.

Antenna is seeking an IT Business Analyst to support its operations in Athens, Greece. This position connects technology teams and business stakeholders, helping ensure IT solutions support the company’s strategic objectives. Role overview The IT Business Analyst gathers requirements from multiple stakeholders, reviews current business processes, and identifies ways to improve efficiency through technology. The role involves translating business needs into clear technical specifications. Key responsibilities Work with stakeholders to collect and document business requirements Analyze existing processes and identify areas for improvement Propose solutions that support operational goals and efficiency Location This role is based in Athens, Attica, Greece.

About WelcomeEstablished in 2015 in Athens, Greece, Welcome is revolutionizing the travel experience by offering more than just standard transfer services. We are pioneers in delivering a comprehensive and personalized in-destination travel experience. From the moment travelers arrive at their destination to their return journey, we cater to all their travel needs, including transfers, sightseeing excursions, and local insights in the friendliest and most tailored manner. Our drivers are local experts who provide invaluable insights to ensure that travelers feel at home wherever they go. We have also implemented contactless rides, rigorous cleaning protocols, and protective measures to ensure every journey is safe.As a rapidly growing travel tech startup, Welcome is on a trajectory to become a global leader in in-destination travel services.One of the highest-rated transportation companies globally with an impressive 4.9/5 star rating.Expanded from 200 destinations last year to 350, achieving our ambitious growth target for 2024.Partnered with over 4,000 travel partners, including 2,500 hotels, numerous vacation rentals, and travel agents, adding more than 50 new partners every month.Servicing over 2.5 million satisfied travelers annually.⭐ To learn more about Welcome's vibrant culture, check out our TikTok account.⭐The TeamOur team is a diverse group of passionate travelers who are dedicated to maintaining the highest quality of service. Each member of our team is committed to Welcome's mission, striving to create remarkable experiences. We challenge conventional thinking, prioritize design, focus on simplicity and usability, and continuously seek innovative ways to enhance our community and foster personal and professional growth. We maintain a humble approach, driven by a 'pay it forward' mentality while aiming high.As a Destination Efficiency Specialist, your primary responsibility will be to enhance operational efficiency at both the city and destination levels. This role emphasizes the execution of efficiency initiatives through daily monitoring, data analysis, and tactical process improvements to ensure optimal resource allocation, a balance between demand and supply, and overall operational health. By identifying inefficiencies and potential operational risks proactively, you will contribute to enhancing service reliability, cost-effectiveness, and the quality of transfers across various destinations. The ideal candidate will possess robust analytical skills, meticulous attention to detail, and the ability to collaborate across functions, excelling in an operational environment where timely insights directly influence customer experience and scalability.

About UsFounded in 2015, Welcome is revolutionizing the travel industry from our base in Athens, Greece. We are not just another transfer service; we provide a holistic, personalized in-destination travel experience. From the moment a traveler lands at their destination until their return home, Welcome meets all their travel needs—transfers, sightseeing, and local insights—delivered in a friendly and customized manner. Our expert drivers share local knowledge to ensure that travelers feel at home wherever they go. We prioritize safety with contactless rides, rigorous cleaning protocols, and protective equipment.As a travel tech startup, we are rapidly expanding, now reaching 350 destinations from 200 in just one year, and positioning ourselves as a global leader in in-destination travel services.Rated 4.9/5 stars, we are among the highest-rated global transportation companies.Partnering with over 4,000 travel partners, including 2,500 hotels, we add 50+ new partners each month.Every year, we delight over 2.5 million travelers.⭐ Explore our vibrant culture at Welcome by visiting our TikTok account: this link ⭐The TeamWe are a passionate and diverse team dedicated to excellence in travel. Each member shares a deep belief in our mission, striving to challenge the norm, prioritize design, and create memorable travel experiences. We are committed to continuous learning and personal growth while maintaining a humble, forward-thinking mentality.About the RoleWe are seeking a Legal Counsel to play a pivotal role in our Legal & Compliance team, serving as the primary legal partner across the organization. Reporting to the Head of Legal & Compliance, this position will focus on data protection, day-to-day legal operations, contract management, and internal legal advisory. While the Head retains overall responsibility for legal strategy and compliance, this role ensures operational clarity and effective legal processes.

Join the prestigious Conrad Athens The Ilisian, the latest luxury hotel that redefines Athenian hospitality. Nestled in the heart of Athens, this hotel promises an extraordinary experience amidst the city's rich cultural and historical tapestry.As the Chief Accountant, you will take charge of our accounting team, ensuring the meticulous management of financial reporting processes and the integrity of financial data. In this pivotal position, you will oversee all financial operations, guaranteeing precise reporting and adherence to regulations. Your accounting expertise will be instrumental in enhancing the hotel's financial performance and supporting the success of our operations. Key ResponsibilitiesLead daily activities within the accounting department, including general ledger management, bookkeeping, and financial reporting.Prepare, review, and analyze financial statements in compliance with company policies and relevant accounting standards (e.g., GAAP or IFRS).Monitor organizational financial performance through effective budgeting, forecasting, and variance analysis to aid in strategic planning.Ensure timely completion of monthly, quarterly, and annual financial closing processes.Oversee the preparation and submission of tax returns, ensuring compliance with local, state, and national tax laws.Develop and maintain robust internal controls to secure hotel assets and uphold financial integrity.Collaborate with department heads and senior management to provide actionable financial insights that support data-driven decision-making.

Join Cross Border Talents as a Swedish Customer Advisor in the vibrant city of Athens, Greece! Since 2014, we have been tackling the Digital Skills Shortage with innovative global recruitment strategies and cutting-edge algorithms. Our mission is to bridge talented individuals with leading employers in stunning cities, enhancing the quality of life for our candidates. Our commitment to excellence has earned us 3 prestigious seals from the European Commission, highlighting the impact of our vision. With over 1000 job openings every month in 10 EU countries, we invite you to be part of our success story!Are you eager to gain professional experience while enjoying the breathtaking city of Athens, rich in culture and history? Picture yourself unwinding with surfing lessons after work!Utilize your language and tech skills in a dynamic environment! Join a top-tier BPO in Athens, where your role as a customer support agent involves delivering exceptional service to customers while collaborating with renowned global brands.Your Role as a Customer Advisor:Represent a prestigious global brand.Thrive in a multicultural setting.Cultivate customer relationships to deliver outstanding experiences.Utilize open-ended questions and support documents to troubleshoot effectively.Provide solutions to common inquiries and challenges.

Kpler is looking for a People Operations Specialist in Athens to help shape a positive and collaborative workplace. This position supports a range of HR activities and plays a key part in building an engaging employee experience. Role overview This role focuses on supporting HR initiatives and day-to-day operations. The People Operations Specialist works closely with colleagues to maintain a welcoming and compliant work environment. What you will do Support HR programs that promote collaboration and engagement across the team. Assist with activities that enhance the employee experience from onboarding onward. Help ensure compliance with local labor laws and internal policies. Requirements Experience or interest in HR or people operations. Strong communication and organizational skills. Familiarity with labor regulations or willingness to learn.

About UsAt Speakitjobs, we take pride in being Greece’s pioneering recruitment agency that embraces a 4-day workweek. In our inaugural year at the Great Place to Work® Hellas Awards, we achieved remarkable recognition: #2 Best Workplace™ Hellas 2025 (20–49 employees) #1 Best Workplace™ for Women™ Hellas 2025 (20–49 employees)These accolades highlight our dedication to a people-centric approach and our commitment to fostering growth and purpose. About the RoleAs an HR Generalist, you will play a key role in our people operations, overseeing the entire employee lifecycle and ensuring efficient HR processes in recruitment, engagement, and compliance.Key Responsibilities Manage the complete recruitment cycle and collaborate with hiring managers for final selections. Work closely with hiring managers to identify team needs and facilitate a seamless recruitment experience. Oversee HR administration, including maintaining employee records and managing annual leave. Assist with performance evaluations and feedback processes. Plan and coordinate internal events and employee engagement initiatives. Provide guidance to employees on HR policies and address inquiries. Coordinate compensation and benefits processes alongside management. Ensure adherence to local labor laws and organizational policies. Participate in the continuous enhancement of HR practices. Requirements 2–4 years of experience in HR or people operations. Hands-on experience with candidate screening and interviewing. Solid understanding of HR processes including leave management, evaluations, and policy adherence. Good comprehension of labor law and HR compliance. Excellent communication and organizational abilities. Fluent in English. Proactive mindset with strong problem-solving skills. Benefits Competitive remuneration package. Extra private medical insurance. Company laptop and mobile device. Mobile plan. Hybrid working model (2 days at home, 3 days in the office). Additional 2 days off annually. Early Friday leave during summer months. Excellent internal career opportunities.

Join our dynamic team at Nynn as a Barista, where your passion for coffee meets exceptional service. As a Barista, you will be responsible for crafting high-quality beverages, creating a welcoming atmosphere, and providing outstanding customer service. We value creativity and dedication, and we are looking for someone who can bring their unique flair to our café.