About the job
We are looking for enthusiastic and approachable individuals with exceptional communication abilities, a drive to learn and leverage new technologies, and a proven history of delivering outstanding customer service. In this role, you will have the chance to work within diverse and demanding IT environments, rapidly enhancing your IT expertise and communication skills.
Your Role
As an Onsite Technical Support Engineer, you will be responsible for onsite implementations, troubleshooting technical challenges, collaborating closely with our Support and R&D teams, and providing prompt customer feedback and solutions. You will also maintain software applications and infrastructure, among other responsibilities.
Key Responsibilities:
- Serve as the primary point of contact for project-specific customer technical inquiries, taking ownership of issues until resolved.
- Ensure customer satisfaction during project support and maintenance phases.
- Gather information and conduct in-depth analysis, diagnosis, and troubleshooting during onsite engagements.
- Maintain infrastructure, which includes OS and application patching, as well as implementing minor infrastructure changes.
- Collaborate closely with onsite support and remote R&D resources to resolve incidents in a timely manner.
- Engage and communicate effectively with technical representatives from both vendors and customers.
- Document procedures and solutions, such as maintenance guides and troubleshooting steps.
Qualifications for Success:
- Experience in foundational infrastructure areas, including OS, Active Directory, SQL, IIS, certificates, and particularly Microsoft SharePoint.
- Preference for candidates with vendor-based software delivery experience.
- Strong analytical and troubleshooting abilities.
- Highly motivated team player, capable of functioning under pressure and tight timelines, committed to the digital transformation journey.
- Excellent interpersonal skills, resourceful, and proactive in taking ownership of tasks.
- Detail-oriented and organized, with the ability to work independently.

