Onboarding Specialist

Housecall Pro creates tools that help service professionals manage and grow their businesses. The company supports home service experts across the United States, aiming to make their daily operations easier and give them more time for what matters. While the headquarters are in Denver, Colorado, the team includes colleagues from Mexico, Brazil, Poland, the Philippines, and other locations. Employees and customers are encouraged to thrive together, and leadership invests in both customer success and team member growth. Role overview The Onboarding Specialist welcomes new service professionals (Pros) to the Housecall Pro platform. This position coordinates the onboarding journey, making sure Pros have a smooth start and receive dedicated support as they get started. Acting as the main contact after enrollment, the Onboarding Specialist guides Pros through their first steps, answers questions, and resolves any concerns that arise. The goal is to help new users feel confident and see the value of Housecall Pro early in their experience. An ownership mindset is essential, as this role continues the positive momentum from sales into onboarding. What you will do Build relationships with new Pros throughout onboarding, including account activation, transition, product adoption, and value delivery Act as the main resource for Pros during their early experience, ensuring a smooth transition from sales to onboarding Highlight the value of Housecall Pro and help new users feel confident in their decision Location This position is based in Mexico. Benefits Paid holidays and flexible time off A culture that encourages innovation and values ideas from all levels

Housecall Pro supports home service professionals across the United States by offering tools that help them manage and grow their businesses. With a headquarters in Denver and a global presence, including team members in Mexico, Housecall Pro values collaboration, innovation, and career growth. The company encourages employees to share ideas and invests in both its customers and its people. Role overview The Onboarding Specialist in Mexico plays a key role in helping new service professionals (Pros) get started with the Housecall Pro platform. This position coordinates onboarding activities, answers questions, and provides guidance to ensure Pros feel confident using the product. As the primary contact during the post-enrollment phase, the Onboarding Specialist works to build trust and demonstrate the platform's value early on. Success in this role relies on a proactive approach, empathy, and strong problem-solving abilities. The team is dedicated to supporting new Pros and helping them feel assured in their decision to join Housecall Pro. What you will do Manage relationships with new Pros throughout onboarding, including account activation and product adoption Act as the main resource for Pros in their early stages, ensuring a smooth transition from sales to onboarding Highlight the value of Housecall Pro and help Pros build confidence in their choice Benefits Paid holidays Flexible, take-it-as-you-need-it scheduled time off An open culture where all ideas are valued

Housecall Pro supports home service professionals across America by providing tools to help them run their businesses more efficiently. The company’s team operates globally, including in Mexico, and values both customer success and employee growth. Leadership encourages big ideas and invests in solutions for customers and team members alike. Role overview The Onboarding Specialist in Mexico plays a key role in welcoming new service professionals (Pros) to the Housecall Pro platform. This position coordinates the onboarding process, answers questions, and ensures each Pro has a positive experience as they get started. As the main contact after enrollment, the Onboarding Specialist guides Pros through early adoption, helps them become comfortable with the platform, and demonstrates the value of Housecall Pro’s solutions. Success in this role requires a proactive approach to problem-solving, empathy, and a strong commitment to helping new Pros succeed. The Onboarding Specialist also acts as an extension of the sales experience, reinforcing to new Pros that they made the right choice. What you will do Manage relationships with new Pros during onboarding, including account activation and product adoption Serve as the dedicated resource for Pros in their early lifecycle, ensuring a smooth transition from sales to onboarding Reinforce the value of Housecall Pro and help Pros feel confident in their decision to join Benefits Generous paid holidays Flexible time off, available as needed A culture that values big ideas from every team member

About Owner.com Owner.com helps local restaurants grow by using advanced AI. Our technology improves SEO, marketing, and online ordering, making it easier for restaurants to increase direct orders. Instead of handing off complex software, Owner.com offers a streamlined system managed by a team with industry experience. Clients benefit from access to engineers and marketers, resources usually available only to large chains. Our Vision Owner.com exists to help independent restaurants compete and succeed online. But our mission goes further. Many local businesses struggle as large tech companies take their customers and profits. Once our restaurant solutions are fully developed, we plan to expand and support other local businesses as well. We see a future where millions of local business owners use our technology to thrive in the digital world. Read our Series C memo Company Growth Since our start in 2020, Owner.com has generated revenue in the tens of millions and processed more than half a billion dollars in online orders. Today, 1 in 5 Americans has used an Owner.com website. We have helped over 20,000 restaurant owners save nearly $200 million in fees. Our Team Our team includes talent from companies like Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire, and Stripe. As we plan for significant growth in 2026, we welcome people who want to make a difference for local businesses.

Doctoralia Mexico helps millions of patients connect with healthcare specialists through digital tools designed to improve clinical practice. As a major SaaS platform in Mexico and a recognized name in digital healthcare, the company works to make healthcare more efficient and focused on patient needs. Role overview The Onboarding Customer Success Specialist plays a key role in welcoming healthcare professionals to the Doctoralia platform. This position guides new users through their initial steps, builds trust, and helps them feel confident using Doctoralia’s digital solutions. The aim is to prepare each specialist for ongoing success and support the broader move toward digital healthcare. Main responsibilities Oversee the entire onboarding process for new clients, making sure they integrate smoothly and gain early confidence with the platform. Train and support healthcare professionals in using Doctoralia’s digital tools, tailoring sessions to each specialist’s needs. Identify areas for improvement during onboarding and recommend practical changes to enhance the user experience. Monitor each client’s progress in the early stages, anticipating and resolving issues before they become obstacles. Collaborate with Product and Support teams to share user feedback and help refine Doctoralia’s solutions. Requirements 1 to 2 years of experience in Customer Success or Account Management, managing a portfolio of 100-150 clients. Comfortable working in startup, marketing, or advertising environments. Ability to read and analyze data to improve campaign outcomes. Location This role is based in Mexico City.

About Owner.comOwner.com is transforming the way local restaurants thrive in the digital landscape through innovative AI-driven solutions.Our advanced AI technology enhances SEO, marketing strategies, and online ordering systems to boost first-party orders. Unlike traditional software solutions that require small business owners to become tech-savvy, Owner provides a proven, expert-driven system that simplifies success.We empower independent restaurants to compete on equal footing with larger chains, allowing them to reclaim their market share.Our VisionWe aim to help not just restaurants but all local businesses facing challenges from large tech corporations. Our solution for restaurants will eventually extend to assist every type of local business, ensuring their success in the digital age.Our goal is for millions of local business owners to utilize our technology to thrive.Explore our Series C memo here →Our TractionSince our inception in 2020, we have generated tens of millions in revenue and processed over half a billion dollars in online orders. One in five Americans has interacted with an Owner.com website.We've empowered over 20,000 restaurant owners, saving them nearly $200 million in fees.Our TeamOur rapidly growing team is made up of top talent from leading companies in the SMB software sector, including Shopify, HubSpot, DoorDash, and Stripe. We are poised to scale even faster to meet our customer growth demands.

Weekday-1 is hiring a Landing Page & User Onboarding Conversion Specialist to help a client in the dating, visa, and travel sectors improve user journeys and boost conversion rates. This is a remote, full-time role based in Mexico. Role focus The specialist will work across multiple business units to optimize every stage of the user journey, from first contact to full activation. Efforts will center on increasing revenue and profitability by improving onboarding, lead capture, and remarketing funnels. The role also includes re-engaging inactive users and testing ad content for various business lines. What you will do Pinpoint weak spots in conversion funnels and design experiments to improve results. Quickly learn and use CRM and split testing tools to run and analyze experiments. Independently create and launch tests, including writing copy and making layout changes. Use funnel analytics to identify where users drop off and understand the reasons why. Run 3–5 tests each week across different funnels, then analyze outcomes to determine what works best. Work with onboarding flows using tools such as ManyChat, WhatsApp, phone calls, and email. Collaborate with advertising teams to set up and improve remarketing flows on external ad networks. Review raw data from various sources to quickly identify profitable ads. Additional responsibilities Oversee and improve onboarding flows, starting from the user's first interaction (email or phone number input). Continuously run A/B tests and optimize all lead capture and remarketing landing pages to increase conversions. Assess and refine the initial user interface to encourage immediate engagement and activation. Design and manage processes to reactivate inactive users and convert leads from remarketing campaigns. Requirements At least 2 years of relevant experience. Ability to work independently and adapt quickly to new tools. Compensation Salary range: Rs 2,000,000 – Rs 5,000,000 (INR 20–50 LPA)

Lalamove began in Hong Kong in 2013 and has since grown into a global platform for on-demand delivery. Millions of delivery partners use Lalamove’s technology each day to connect with customers and fulfill orders. The company employs more than 1,600 people across Southeast Asia and Latin America, and reached unicorn status in 2018 with support from major venture capital firms. The team values passion, humility, determination, and follow-through. Lalamove looks for people who are self-driven, focused on operations, and ready to bring new ideas. Role overview The Driver Onboarding Lead oversees driver acquisition and onboarding in Mexico City. This position shapes strategies to attract new drivers, manages the onboarding journey, and ensures a consistent supply of drivers for the platform. What you will do Develop and implement strategies to attract new drivers in Mexico City Manage the end-to-end onboarding process for incoming drivers Work to improve conversion rates throughout the onboarding funnel Create a smooth and efficient onboarding experience for every new driver

We are seeking a dynamic and detail-oriented Onboarding Coordinator to join our team at TransPerfect in CDMX. This role presents an exciting opportunity to facilitate the onboarding process for new hires across the United States and Canada.The Onboarding Coordinator will be responsible for managing a high volume of onboarding activities, ensuring adherence to all requirements across various locations. Acting as a crucial liaison among new hires, recruiters, the HR team, and payroll, this role guarantees a smooth onboarding and payroll process. You will engage with a diverse range of internal stakeholders, fostering a collaborative work environment.Key Responsibilities:Manage the onboarding process for project-based employees effectively.Set up hire profiles in the HRIS system accurately.Request and verify necessary documentation from new hires, ensuring accuracy and proper filing.Take ownership of the onboarding process, ensuring timely completion for payroll purposes.Coordinate preparations with hires and managers for project commencements.Address inquiries from new hires regarding onboarding, timecards, and company policies.Handle unemployment claims and prepare employee verification requests.Review timecards and make necessary adjustments.Communicate paid sick leave policies and process requests as needed.Assist in preparing payroll reports, including new hire, termination, and hours worked reports.Manage regular offboarding for project-based employees.Address a high volume of queries through email, phone, and messaging platforms, providing general administrative support.Guide employees and managers to the appropriate HR personnel for specific inquiries or issues.Undertake special projects or responsibilities as assigned.

Join Lalamove as a Driver Operations Lead for Onboarding, where you will play a crucial role in enhancing our driver onboarding process. You will lead efforts to ensure a seamless and efficient onboarding experience for our drivers, contributing to our mission of connecting people and businesses through fast and reliable delivery services.

Join inetum2 as a SAP SuccessFactors Onboarding Consultant, where you will play a pivotal role in transforming client onboarding processes through SAP SuccessFactors solutions. You will collaborate with diverse teams to design, implement, and enhance onboarding strategies that optimize workforce integration and engagement.

Join our dynamic Customer Onboarding team at Turnitin as an Onboarding Consultant, a role that empowers you to engage and motivate both new and existing customers across the Americas. We are looking for a passionate and meticulous education technology professional who thrives in a flexible environment.In this position, you will play a crucial role in ensuring customer success by guiding them through change management and training. You will share industry best practices and facilitate the seamless implementation of our Turnitin product suite. By taking a consultative approach, you will tailor your guidance to align with each customer’s unique goals and challenges, ensuring they feel supported throughout their adoption journey.Your responsibilities will include delivering inspiring and interactive training sessions, helping customers integrate our products into their teaching and learning strategies effectively. You will also be a trusted partner, assisting customers in translating best practices into practical workflows that meet their institutional needs. With empathy and optimism, you will address technical challenges and proactively identify potential risks associated with product adoption, recommending strategies to foster successful outcomes.Additionally, you will manage the onboarding process from start to finish, coordinating various projects, and maintaining exceptional communication with customers. Your expertise will not only enhance customer satisfaction but also extend Turnitin’s influence in promoting academic integrity worldwide.

Join TransPerfect as an Onboarding Coordinator and play a pivotal role in facilitating the onboarding of new hires across the U.S. and Canada. This dynamic position involves managing a substantial volume of onboarding processes while ensuring adherence to compliance standards across various locations.The Onboarding Coordinator serves as a critical liaison among new hires, recruiters, HR, and payroll, guaranteeing a smooth onboarding and payroll experience. You will engage with diverse internal stakeholders, contributing to the seamless integration of new team members into the organization.Key Responsibilities:Manage onboarding for project-based employees efficiently.Set up hire profiles in the HRIS system.Collect and verify necessary documentation from new hires.Oversee the entire onboarding process to ensure timely payroll submissions.Coordinate with hires and managers to prepare for project launches.Address inquiries from new hires regarding onboarding, timecards, and company policies.Handle unemployment claims and employee verification requests.Review and adjust employee timecards as needed.Communicate paid sick leave policies and process requests accordingly.Assist in preparing payroll reports, including new hire and termination reports.Facilitate regular offboarding processes for project-based employees.Manage a large volume of queries through various communication channels.Guide employees and managers to appropriate HR personnel for specific issues.Participate in special projects or duties as assigned.

About Checkout.com Checkout.com powers online payments for leading brands including eBay, ASOS, Klarna, Uber Eats, and Sony. While the company name may not be familiar to everyone, its technology supports digital commerce worldwide. The platform handles billions of transactions each year, helping money move efficiently and reliably. Years of experience have shaped a service that many rely on without realizing it. When digital payments work smoothly, businesses grow and customers stay loyal. Checkout.com operates from 19 offices across six continents, with headquarters in London. The team values performance, improvement, and a results-driven approach. The company is expanding rapidly, especially in the Americas, and is building a new Operations Hub in Mexico City. Role Overview: Customer Onboarding & Due Diligence Manager This home-based position in Mexico focuses on leading compliance operations for the new Mexico City hub. The Compliance Operations Manager will oversee a team dedicated to Transaction Monitoring and Screening, supporting financial crime prevention and regulatory compliance. The role involves building and managing a team of Team Leads and Analysts. Success in this position means driving operational excellence while upholding high standards of quality and compliance. Key Responsibilities Lead and develop a team focused on Transaction Monitoring and Screening operations Ensure compliance processes meet global regulatory standards Drive operational efficiency and maintain quality in all compliance activities Support the expansion of Checkout.com’s merchant base in the Americas Location Home-based, Mexico. The role supports the new Operations Hub in Mexico City. About the Team The team operates in a performance-driven environment and is committed to continuous improvement. The Compliance Operations Manager plays a key role in shaping the growth and integrity of the company’s financial crime prevention efforts in the region. Learn more about Checkout.com at Checkout.com.

Role overview distro is seeking an Onboarding Operations Coordinator to support customer service operations in Mérida, Yucatán. This full-time contractor position centers on delivering organized onboarding experiences. The role involves managing documentation, maintaining clear communication, and providing administrative support at every stage of the onboarding process. What you will do Oversee the onboarding process from initiation to completion, ensuring each step is handled efficiently. Maintain open communication with candidates and team members through calls, emails, and messaging platforms. Clearly explain onboarding steps, requirements, and timelines to candidates. Track documentation and outstanding tasks, following up as necessary to keep progress on schedule. Manage schedules, checklists, and case statuses with careful attention to detail. Accurately record and update information in internal systems. Respond to inquiries, complaints, or sensitive situations with professionalism and care. Meet productivity and quality standards set by the team on a consistent basis. Requirements Minimum of 2 years of experience in customer service, such as call center, chat, email, or direct client support roles. Background in case follow-up, structured processes, onboarding coordination, HR support, or similar positions. Advanced English proficiency (C1 level required). Strong organizational skills, attention to detail, and operational discipline. Ability to work under pressure and manage a high volume of interactions. Confidence and tact when assisting individuals who may be confused or upset, while ensuring processes stay on track. Basic to intermediate experience with administrative tools, including CRM systems, email, and spreadsheets. Additional details Important: This is a contractor position and does not include statutory benefits.

Join pearltalent as a Sales Operations & Onboarding Coordinator, where you will play a pivotal role in supporting our off-price retail and consumer packaged goods (CPG) division. In this fully remote position, you will be responsible for streamlining sales operations and ensuring a seamless onboarding experience for new team members.

Job Title: Affiliate Outreach and Onboarding SpecialistJob Type: Full-time / RemoteWork Hours: US HoursJob Overview:We are seeking an Affiliate Outreach and Onboarding Specialist to spearhead affiliate recruitment, activation, and creator strategy within TikTok Shop for our client. This pivotal role will drive the creation of high-volume shoppable content, manage partnerships with creators, and enhance affiliate performance, contributing to sustained GMV growth and the expansion of live shopping initiatives.Key Responsibilities:Affiliate Recruitment & Activation:Actively recruit and onboard affiliates that align with our brand's positioning and performance objectives through proactive outreach and Target Plan initiatives.Monthly Output Commitments:Ensure a minimum of 50 shoppable affiliate videos are produced monthly, linked to the Brand’s TikTok Shop listings.Dispatch at least 10,000 outreach messages monthly, adhering to TikTok Seller Center limits during the specified period.If platform restrictions arise, document and deploy the maximum outreach volume permitted.Affiliate Communication & Support:Respond to affiliate inquiries within 48 hours, directing commission payout questions to TikTok Seller Center support.Content Management:Continuously monitor affiliate posting activity and implement re-engagement strategies to maintain or exceed monthly shoppable video production targets.Performance Optimization:Identify high-performing affiliates and apply targeted optimization strategies, including commission incentives and promotional alignments, to enhance overall program contributions.Creator Management:Strategy & Oversight:Lead the strategy for engaging top creators (L3+ and above) for shoppable short-form content and livestreams, encompassing creator identification, outreach, negotiation, and deliverable coordination.Research & Targeting:Conduct monthly research to identify top creators within the Brand’s category who have demonstrated significant TikTok Shop performance, particularly those with proven GMV generation.

About UsWho We Are at StripeStripe is a leading financial infrastructure platform designed for businesses of all sizes. From Fortune 100 companies to the most innovative startups, millions trust Stripe to handle their payment processing, boost revenue, and seize new business opportunities. Our mission is to enhance the GDP of the internet, presenting an incredible chance for you to help shape the global economy while engaging in work that is both meaningful and impactful.Our vibrant office in Mexico City plays a pivotal role in our mission to transform the financial landscape for businesses worldwide. Here, we foster a culture of collaboration, innovation, and excellence. Joining our Mexico City team means becoming part of a mission-driven community committed to enhancing the global economy. We focus on creating with precision and creativity while celebrating our achievements together. Our inclusive culture values every team member's voice, as we tackle over a million support cases annually, empowering our users not just to resolve issues but to realize their goals.

Join our dynamic team as a Compensation & Benefits Specialist, where you will leverage your 5+ years of experience supporting the Americas region. We are looking for a detail-oriented professional with a deep understanding of regional benefits programs and statutory requirements. The perfect candidate will possess strong analytical skills and advanced proficiency in data handling, particularly in Excel. You should have a global mindset and the ability to navigate the complexities of multiple countries. Bilingual fluency in English and Spanish is essential, with proficiency in Portuguese being a valuable asset. Experience in EOR and consulting environments, along with familiarity with automation or data analytics tools, will set you apart.Key Responsibilities:Oversee a comprehensive benefits portfolio for the Americas region, encompassing private medical, dental, vision, pension, life insurance, and regional perks.Act as the main point of contact for the global business travel insurance process.Validate, process, and maintain data related to insurance premiums, claims, and costs.Collaborate with the Finance team to prepare benefits data for management reporting.Ensure compliance with governmental regulations by staying updated on laws and legal requirements.Monitor benefit utilization by preparing and distributing insightful benefit reports.Provide benefits-related data to internal team members as needed.Address team member inquiries and issues by interpreting benefit policies and procedures.Compile special reports through data collection, analysis, and summarization of trends.Work closely with our global network of brokers, platforms, and carriers to ensure efficient program operation.