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Onboarding Program Manager

SemperisDallas, TX
On-site Full-time

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Experience Level

Manager

Qualifications

Proven experience in program management, particularly in customer onboarding or project coordination. Strong organizational skills with an emphasis on process management. Excellent communication and interpersonal skills to facilitate cross-functional teamwork. Ability to manage multiple projects simultaneously while maintaining attention to detail.

About the job

Join Semperis, a leader in cybersecurity with a mission to be a Force for Good. We prioritize creating an exceptional workplace where employees feel valued, supported, and empowered to excel. Having been recognized among America’s Fastest-Growing Cybersecurity Companies by Inc. 5000 and awarded multiple accolades for being a top startup, Semperis is committed to fostering an employee experience focused on purpose, growth, and balance.

Position Overview:

As our Onboarding Program Manager, you will spearhead the systematic execution of customer onboarding initiatives from the point of deal closure through deployment and adoption. Your organizational prowess and process-oriented mindset will be essential in ensuring that onboarding projects across various customer segments (Tier 0–Tier 3) are delivered on time and meet our high standards.

Key Responsibilities:

  • Oversee onboarding programs from deal finalization through deployment, ensuring timely milestone delivery.

  • Maintain detailed project plans, track tasks, and report on status effectively.

  • Identify and manage risks, dependencies, and delays, escalating issues as needed.

  • Facilitate onboarding collaboration across Customer Success, Technical Delivery, Sales, Product, and Support teams.

Sales to Customer Success Transition:

  • Coordinate the structured handover process from Sales to Customer Success.

  • Ensure comprehensive knowledge transfer before onboarding begins.

  • Confirm that all necessary onboarding inputs are captured and documented.

About Semperis

Semperis is at the forefront of cybersecurity, dedicated to creating a positive impact and being recognized as a top-tier workplace. Our culture emphasizes growth, support, and work-life balance, making us a sought-after employer in the tech industry.

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