Onboarding Program Manager at baseten | San Francisco

Join meter as a Sales Onboarding Program Manager in San Francisco, where you will play a pivotal role in shaping the onboarding journey for our sales team. In this dynamic position, you will develop and implement comprehensive training programs that equip new sales hires with the tools and knowledge they need to succeed. You will collaborate closely with multiple departments to enhance the onboarding experience and ensure alignment with company goals.

About Our TeamThe Enablement team at OpenAI is dedicated to transforming our innovative products into tangible benefits for customers. We equip customer-facing teams with the essential knowledge, tools, and frameworks to excel in their roles.About the PositionWe are seeking a talented Global Go-To-Market (GTM) Onboarding Program Manager to oversee the operational framework for onboarding within our international go-to-market organization. As we prepare for a significant influx of customer-facing employees by 2026 across various functions—including sales, technical success, partnerships, and customer success—this role is pivotal in managing, scaling, and enhancing the existing onboarding program.In this role, you will ensure the onboarding operations are seamless and efficient: from coordinating cohorts to aligning stakeholders, evolving the program structure, and guaranteeing that new hires are equipped to ramp up quickly and effectively. You will also modernize onboarding processes using AI-driven workflows, data analysis, and scalable systems that not only reduce operational burdens but also enhance the overall learning experience.This position is based in San Francisco and involves collaboration with leaders in Sales, Technical Success, Product Enablement, Recruiting, and Revenue Operations.Your Responsibilities Will Include:Managing the operational cadence of GTM onboarding programs across various roles and hiring cohorts.Translating hiring forecasts and business priorities into structured onboarding execution.Overseeing onboarding logistics—scheduling, communications, certifications, and stakeholder coordination.Collaborating with subject matter experts in Product, Sales, and Technical Success to ensure onboarding content remains relevant as products and messaging evolve.Designing scalable systems and processes that accommodate high-volume onboarding while ensuring a quality experience.Implementing AI-driven methodologies to enhance onboarding operations and learner experiences.Establishing and tracking key metrics to measure onboarding success, such as participation rates, readiness signals, and ramp-up indicators.Continuously refining the program based on feedback from the field, changing business needs, and scaling requirements.You Will Excel in This Role If You:Have a passion for transforming complex programs into scalable, repeatable systems.Possess a strong background in managing GTM onboarding or enablement initiatives, preferably in a technology-focused environment.

About the TeamJoin OpenAI's Forward Deployed Engineering (FDE) team, where we collaborate with customers to transform groundbreaking research into production-ready AI systems. Our team uniquely bridges the realms of Product, Engineering, Research, and Go-To-Market (GTM) strategies. We immerse ourselves in user experiences to tackle significant challenges and identify patterns that inform our platform's evolution. Our mission is to apply cutting-edge capabilities in real-world applications, translating customer feedback into sustainable solutions, consistent methodologies, and strategic product insights.About the RoleWe are seeking a dynamic Onboarding & Enablement Program Manager to develop, implement, and refine systems that empower the FDE team to onboard efficiently, remain updated, and deliver consistently as we scale. This pivotal role will directly influence the effectiveness of new engineers' onboarding processes, ensuring that knowledge gleaned from deployments is easily accessible and that enablement practices keep pace with our rapidly evolving platform and organizational dynamics.In this position, you will work closely with FDE leadership and cross-functional teams in Engineering, Product, and GTM to transform field insights and the changing needs of our team into well-structured onboarding and enablement initiatives. You will create systems that accelerate ramp-up time, enhance knowledge sharing, and bolster execution consistency as the team expands. This crucial role is a driver of an AI-first FDE function that multiplies its impact through improved systems, reusable knowledge, and enhanced team effectiveness—moving beyond mere headcount growth.This position is located in San Francisco, employing a hybrid work model that includes three days in the office weekly, with relocation assistance available for new hires.In This Role, You WillTake ownership of FDE onboarding from start to finish, creating and managing a structured ramp experience that enables new team members to become effective quickly in a complex technical landscape.Develop and enhance the team’s enablement infrastructure, including onboarding pathways, playbooks, learning materials, and knowledge systems to ensure ongoing skills development within the FDE team and integrate AI-first tools and processes into daily operations.Collaborate with related field, deployment, and partner teams to establish enablement programs, resources, and operational frameworks that enhance coordination and execution across interconnected functions.Document patterns and insights from FDE deployments into reusable resources that minimize redundant learning and strengthen execution throughout the organization.Manage the core cadence of onboarding and enablement, ensuring consistency and quality in the process.

About VSCO VSCO (pronounced vis–co) is an all-encompassing photography platform that provides editing tools, portfolio sites, client workflows, and a vibrant community for photographers. We empower creators to refine their skills, expand their networks, and establish their photography businesses on their own terms. At VSCO, we are dedicated to helping photographers transition to professional status, whether they are landing their first paid gig or scaling an established practice. Our mission is clear: to bridge the gap between the creative aspirations of photographers and the confidence, resources, and community support they require to realize their dreams. We are on the lookout for motivated individuals who are eager to elevate our company mission. Our employees have the chance to make a significant impact, and we believe that collaboration leads to superior outcomes. To learn more about our company culture and what it’s like to work at VSCO, please visit our Careers Page. About The Role VSCO is in search of an energetic Sales and Onboarding Specialist who will be instrumental in driving pipeline generation and facilitating new customer activation during a pivotal growth phase for our creative business tools. You will be responsible for creating a qualified pipeline through outbound prospecting and effective inbound follow-up while ensuring new customers successfully launch and derive value from their experience early on. As a Sales and Onboarding Specialist, you will act as both a revenue driver and a trusted advisor for new clients. Your exceptional communication skills will enable you to identify needs, articulate value propositions, and advance opportunities with focus and urgency. You will approach onboarding with the same diligence as pipeline creation, ensuring that every customer interaction is thoughtful, organized, and results-oriented. Through meticulous documentation and discipline, you will foster clarity across teams and ensure seamless transitions. Above all, your passion for VSCO’s community and its growth is paramount. Your Daily Responsibilities Generate pipeline through strategic outbound and inbound efforts, developing qualified opportunities via targeted prospecting and prompt follow-up. Conduct research on accounts and stakeholders to tailor outreach and uncover business needs, urgency, and compatibility. Schedule qualified meetings with prospects, ensuring a smooth onboarding process.

About OpenAIAt OpenAI, we are dedicated to the responsible development of artificial general intelligence (AGI) that benefits all of humanity. Our mission unites some of the brightest minds in science, engineering, and business to create a safer and more effective future through advanced AI technologies.About the Enablement TeamOur Enablement team plays a pivotal role in transforming OpenAI's innovative products into meaningful customer experiences. We empower our customer-facing teams by providing them with the essential knowledge, tools, and frameworks to excel in their roles.About the PositionWe are seeking a dynamic GTM Enablement Manager to spearhead the onboarding process for our rapidly expanding Go-To-Market organization. This role requires an energetic trainer and facilitator who will conduct comprehensive in-person onboarding sessions and workshops, ensuring new hires quickly become confident and customer-ready. This position is based in our San Francisco office, with occasional travel to New York City.Your Responsibilities:Establish a consistent onboarding schedule featuring live sessions, workshops, and practice opportunities to cultivate core GTM skills early on (e.g., discovery, messaging, deal rigor).Lead high-energy, interactive training sessions that promote behavioral change through role plays, scenarios, and real-time coaching.Collaborate with Sales Leadership, RevOps, Product Enablement, Field Enablement, and subject matter experts to align onboarding with current priorities and field requirements.Develop a system to keep training content updated as products, messaging, and SMEs evolve (including lightweight update mechanisms and clear ownership).Utilize metrics to continuously enhance the onboarding experience, focusing on attendance, satisfaction, confidence levels, early feedback from managers, and ramp indicators.Embrace AI-driven approaches in designing and delivering enablement programs, utilizing OpenAI tools for personalized learning and efficient content iteration.Ideal Candidate Profile:Possess a commanding presence and the ability to engage audiences with confidence, warmth, and clarity, effectively managing Q&A and addressing skepticism.Demonstrated experience in developing and delivering sales enablement training in a fast-paced environment, with enterprise GTM experience being a plus.Skilled in designing workshops that prioritize practice and outcomes over slide presentations.Operationally adept, capable of maintaining cadence and logging essential metrics efficiently.

About Glean:Founded in 2019, Glean is a pioneering AI-driven knowledge management platform that empowers organizations to swiftly locate, structure, and disseminate information across their teams. By seamlessly integrating with tools such as Google Drive, Slack, and Microsoft Teams, Glean guarantees that employees gain access to the right knowledge precisely when they need it, enhancing productivity and fostering collaboration. Our state-of-the-art AI technology streamlines knowledge discovery, making it quicker and more efficient for teams to harness their collective intelligence.Created by Founder & CEO Arvind Jain, Glean emerged from a profound awareness of the obstacles employees encounter in sourcing and comprehending workplace information. Witnessing firsthand the fragmentation of knowledge and the overwhelming array of SaaS tools that hinder productivity, he envisioned a better solution—an AI-powered enterprise search platform designed to enable users to swiftly and intuitively access the information they require. Glean has since transformed into a leading Work AI platform, merging enterprise-level search capabilities, an AI assistant, and dynamic application and agent development features to radically redefine workplace efficiency. About the Role: Glean is on the lookout for a dedicated GTM Onboarding & Readiness Manager to take charge of our comprehensive 30-60-90 GTM onboarding initiative (Glean|GOES) across various roles and regions. This pivotal position will spearhead Glean’s innovative, AI-focused onboarding experience, facilitating swift and predictable productivity ramp-up for new hires in pre-sales, sales, and post-sales roles. You will oversee a cohesive onboarding journey tailored to specific roles and segments, ensuring that new employees are not only knowledgeable but also ready for meaningful conversations, effective execution, and empowered by AI.

Join maxrte as a Client Onboarding Manager and take the lead in ensuring our clients have an exceptional onboarding experience. In this fully remote role, you will work closely with clients to understand their needs, guide them through our processes, and ensure they are set up for success from day one. Your expertise in client relations, attention to detail, and proactive problem-solving will be key to building lasting partnerships.

At Reddit, we are a vibrant community of communities, fostering shared interests and authentic discussions. Each day, users engage with over 100,000 active communities, contributing to discussions that matter most to them. With around 121 million unique daily visitors, Reddit stands as one of the largest information hubs on the internet. For more insights, visit www.redditinc.com.We are seeking a globally-oriented Lead Sales Enablement Program Manager to define, operationalize, and expand a premier sales methodology for Reddit’s global advertising sector. In this role, you will be the architect and steward of our sales methodology, ensuring it aligns closely with our go-to-market strategy and is executed consistently across all regions, roles, and sales channels.This position merges methodology design, program management, change leadership, and active facilitation. You will collaborate closely with senior sales executives, HR, and Sales Enablement teams to integrate this methodology into our sales processes, from onboarding and coaching to forecasting and deal reviews.Please note: This role requires in-office presence 1-2 times a month (locations include NYC, Chicago, SF, LA).

Who Are We?Postman stands at the forefront of the API revolution, empowering over 45 million developers and 500,000 organizations, including 98% of the Fortune 500. We are dedicated to simplifying the API lifecycle and enhancing collaboration, enabling users to build superior APIs more efficiently.With our headquarters in San Francisco and offices across Boston, New York, Austin, Tokyo, London, and Bangalore, Postman is privately funded by notable investors such as Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Visit us at postman.com or connect with us on X via @getpostman.P.S: We encourage you to explore The "API-First World" graphic novel to grasp our vision and the larger context of our mission at Postman.The OpportunityAs the Sales Enablement Program Manager, you will be instrumental in empowering Postman's global go-to-market teams, including Sales and Post-Sales. Your role will involve designing and implementing enablement projects and programs aimed at enhancing productivity, accelerating onboarding processes, improving managerial effectiveness, increasing pipeline generation, and boosting win rates.This position will support various enablement initiatives across the organization, focusing on continuous learning, skill development, product knowledge, tool adoption, effective customer messaging, leadership development, onboarding new hires, and executing process changes across regions and segments.You will report to the Manager of Revenue Enablement and will thrive in a collaborative in-person work environment.What You’ll DoLead and manage cross-functional enablement projects from inception to completion, ensuring timely delivery and measurable outcomes.Design and implement scalable enablement initiatives that foster continuous learning, effective onboarding, and readiness across go-to-market roles.Drive programmatic and project-based enablement initiatives aligned with business objectives, focusing on skill enhancement, product knowledge, tool updates, and new operational motions.Oversee multiple concurrent enablement projects, ensuring clarity in scope, timelines, dependencies, stakeholders, deliverables, and success metrics.Facilitate engaging in-person and virtual enablement sessions for global teams across various time zones.Champion change management initiatives to ensure effective adoption of new processes and tools.

Join Flex Ltd. as a Senior Product Manager - Onboarding, where you will play a pivotal role in shaping the customer journey from the first interaction through successful onboarding. We are looking for a dynamic leader who can drive product strategy, collaborate with cross-functional teams, and enhance our onboarding processes to deliver exceptional experiences.

Supported by prominent investors from Silicon Valley, Peregrine Technologies empowers public safety organizations, governmental bodies at all levels, federal agencies, and private sector entities to tackle societal challenges with unmatched speed and precision. Our AI-driven platform transforms disjointed data into actionable insights, providing critical information that drives informed decision-making and enhances outcomes across various scenarios. Currently, we serve hundreds of clients across more than 30 states and two countries, impacting over 125 million individuals. As we expand our reach into enterprise sectors and international markets, we aim to amplify our influence further.The RolePeregrine is seeking a Sales Onboarding & Product Enablement, Curriculum Developer to take charge of the comprehensive onboarding experience for new sales hires and to shape the ongoing product training strategy for our go-to-market teams. This position involves designing, implementing, and continuously refining onboarding programs, a structured 30-60-90 certification framework, and scalable training systems that facilitate rapid proficiency for Account Executives while adapting to our evolving platform, market dynamics, and customer requirements.This role is tailored for a proactive builder who excels in uncertain environments and enjoys creating innovative solutions from the ground up. You will collaborate closely with Solutions Engineering, Product Management, Product Marketing, and Sales Leadership to ensure our sales team possesses a profound understanding of the platform, relevant customer scenarios, and the value we provide within the public safety ecosystem—starting from day one and continuing throughout their careers.What You'll DoOwn Sales New Hire EnablementDesign and implement a holistic onboarding experience for Sales New Hires from their first day through their initial ramp-up period.Ensure that new employees gain a thorough working knowledge of the platform, including its core functionalities and the value it offers.Establish onboarding as a cornerstone for long-term mastery of our products.Build and Operate a 30-60-90 Certification ProgramDesign and facilitate a structured 30-60-90 certification program with clear benchmarks for proficiency.Define milestones related to product fluency, platform navigation, demo execution, and feature understanding.Collaborate with Sales Managers to align certification objectives with performance expectations.Monitor progress and iterate based on performance metrics and feedback.

Join Figma as an Onboarding Manager, where you will play a pivotal role in enhancing the customer journey. Your primary responsibility will be to guide new users through the onboarding process, ensuring they receive the best start possible with our product.You will collaborate closely with cross-functional teams to develop engaging onboarding programs that resonate with our customers, helping them achieve their goals effectively and efficiently. Your innovative strategies will not only enhance user satisfaction but also contribute to overall customer retention.

Join Gusto as a Principal Product Manager focused on enhancing our customer onboarding experience. You will play a pivotal role in shaping our product strategy and guiding the development of innovative solutions that streamline the onboarding journey for our clients. Your leadership will drive collaboration across teams, ensuring a seamless transition for new customers into our platform.In this role, you will utilize data-driven insights to inform product decisions, prioritize features, and manage the product lifecycle. You will engage with stakeholders to understand their needs and ensure that our solutions meet and exceed customer expectations.

Why join usAt Brex, we are revolutionizing the spend management landscape with our AI-driven platform. Our innovative solutions, including corporate cards, banking services, and global payment systems, empower businesses to manage their spending confidently. From startups to established enterprises like DoorDash and Flexport, thousands of companies leverage Brex to optimize their financial operations and enhance efficiency on a global scale.Joining Brex means pushing boundaries, challenging conventional wisdom, and collaborating with some of the industry's brightest minds. We are dedicated to fostering a diverse and inclusive workplace where your aspirations can flourish. Our commitment to your professional growth is supported by providing the necessary tools, resources, and encouragement.EngineeringOur engineering team at Brex is dedicated to designing scalable systems with purpose and speed. With specialized teams in Software, Data, Security, and IT, we operate with a high degree of autonomy and collaborative spirit. We tackle complex technical challenges, take ownership of our results, and strive for excellence across all stages of development, from architecture to deployment. Here, engineering is not just a skill but a craft that empowers builders to become leaders.What you’ll doAs the Engineering Manager for Onboarding, you will lead a team focused on developing systems and product experiences that drive customer activation at Brex. This includes optimizing onboarding processes, account setup, verifications, and integration workflows to ensure customers quickly realize the value of our services. This role demands strategic insight, operational excellence, technical acumen, and a fervent commitment to delivering seamless, AI-enhanced customer journeys. The ideal candidate will have a proven track record in scaling user-facing onboarding systems, providing high-quality product experiences, and collaborating cross-functionally with Product, Design, Operations, and Go-To-Market teams.Where you’ll workThis position is based in our San Francisco office, offering a hybrid work environment that blends the dynamism of in-office work with the flexibility of remote arrangements. Currently, we require team members to be in the office at least two days a week (Wednesday and Thursday). Starting February 2, 2026, this requirement will increase to three days a week (Monday, Wednesday, and Thursday). Additionally, employees can enjoy up to four weeks of fully remote work each year!

Join cardless as a Fraud Strategy Manager / Senior Manager focused on onboarding strategies to combat fraudulent activities. In this role, you will leverage data analytics and strategic insights to design and implement effective fraud prevention measures. Collaborate with cross-functional teams to ensure that our onboarding processes are secure, efficient, and user-friendly. Your expertise will directly contribute to enhancing our customer experience while safeguarding our financial integrity.

Join airgarage as an Onboarding Lead, where you will play a pivotal role in shaping the experience of our new team members. In this dynamic position, you will design and implement effective onboarding processes that ensure a seamless transition for new hires into our organization. Your expertise will help foster a welcoming environment that aligns with our company culture and values.

Astranis Space Technologies Corp. is at the forefront of satellite innovation, crafting advanced satellites designed for high orbits that extend humanity's reach into the cosmos. Our satellites deliver dedicated and secure communications networks to a diverse clientele, including large enterprises, sovereign governments, and the U.S. military. With five satellites successfully in orbit and numerous launches on the horizon, we are addressing a backlog of over $1 billion in commercial contracts.As a trusted partner in satellite communications, we cater to clients with rigorous demands for reliability, data security, network visibility, and tailored solutions. Backed by over $750 million in funding from leading investors such as Andreessen Horowitz, Blackrock, and Fidelity, our team of 450 engineers and entrepreneurs operates from a 153,000 sq. ft. state-of-the-art headquarters in Northern California.Technical Program Manager, USG ProgramsAs a Technical Program Manager focused on U.S. Government programs, you will be pivotal in steering the execution of Astranis's satellite initiatives from initial concept to final delivery. Reporting directly to the Director of USG Programs, you will be responsible for program outcomes related to schedule, budget, risk management, and customer engagement. This role demands a combination of programmatic leadership and technical expertise, engaging in hands-on problem solving while maintaining strategic oversight. You will conduct trade studies to enhance mission system architectures, facilitate coordination across spacecraft and ground segments, and ensure all technical, contractual, and mission requirements are fulfilled. Additionally, you will help refine and scale our USG program execution frameworks and cross-functional processes as our portfolio grows.Key ResponsibilitiesOversee government-related program execution from inception to completion, encompassing small internal R&D projects to comprehensive multi-spacecraft missions.Establish, manage, and communicate program schedules, budgets, and resource allocations to guarantee successful project delivery.Lead the risk management process, including documentation, tracking of mitigation strategies, and approval of risk closures.Ensure that programs meet all technical and programmatic specifications by monitoring and reporting key performance indicators.Conduct regular internal and external program reviews, emphasizing schedule trends, risks, and progress against significant milestones.Act as the primary liaison for government programs, leading design reviews, reporting, and milestone readiness assessments.Collaborate with engineering, operations, and mission assurance teams to ensure alignment on requirements, interfaces, and design development.

Astranis is at the forefront of satellite technology, crafting cutting-edge satellites for high orbits that enhance humanity's presence in the solar system. Our satellites offer dedicated, secure networks for a variety of sophisticated clients, including large corporations, government entities, and the U.S. military. With five satellites successfully launched and several more on the horizon, we are managing a robust backlog of over $1 billion in commercial contracts.Astranis has established itself as the go-to satellite communications partner for customers who demand exceptional uptime, data security, network transparency, and tailored solutions. Backed by over $750 million in funding from top investors like Andreessen Horowitz, Blackrock, and Fidelity, our team consists of 450 talented engineers and innovators working from our expansive 153,000 sq. ft. headquarters in Northern California, USA.As the Senior Manager of Sales Finance for U.S. Government Programs, you will play a pivotal role in shaping the financial backbone of our federal sales initiatives. You will be an essential business partner to our Government Programs, Business Development, and Contracts teams, ensuring accurate pricing, regulatory compliance, and robust forecasting as we expand our U.S. government portfolio.This position is perfect for a proactive finance leader who excels at the intersection of government contracting and strategic business development. You will spearhead pricing strategies, model long-term revenue projections, and enforce stringent financial execution across proposals and programs. Additionally, you will contribute to developing scalable systems and processes to support our rapidly growing federal business.If you are a professional who merges extensive government finance knowledge with a passion for building and scaling, and you are motivated to support one of the most crucial segments of a thriving aerospace company, we would love to hear from you!

Join DoorDash for Business as a Senior Enterprise Onboarding Partner, where you will play a crucial role in guiding our enterprise clients through a seamless onboarding experience. This dynamic position is ideal for someone with a passion for customer success and a proven track record in onboarding and account management.