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Onboarding Manager

BridgitRemote — Vancouver, British Columbia, Canada
Remote Full-time CA$85K/yr - CA$115K/yr

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Experience Level

Manager

Qualifications

What We Seek:4+ years of experience in implementation or onboarding, preferably within B2B SaaS environments. Exceptional project management abilities, capable of managing multiple implementations concurrently. Demonstrated aptitude for adopting emerging technologies like AI and adjusting to new methodologies. Ability to analyze and interpret data to guide decision-making and meet customer needs. Clear and concise communication skills, adept at conveying technical concepts to non-technical audiences. Meticulous attention to detail and a methodical approach to problem-solving. Experience collaborating with enterprise clients, particularly in the construction or project management domains. Proficiency in data analysis and data cleansing techniques to ensure data accuracy and integrity prior to migration and integration. A solid understanding of API integrations or related technical processes.

About the job

The construction sector is grappling with a critical labor shortage. As the industry reaches a pivotal moment, there is a pressing need to reimagine talent acquisition and modernize workforce strategies. Bridgit has established itself as a leader in workforce planning, collaborating with some of the largest and most sophisticated general contractors across the United States. Since our inception in 2019, we have made significant strides, and the potential for growth is immense as we continue to innovate and expand our offerings.

In the role of Onboarding Manager, you will spearhead the onboarding and implementation journey for our clients. Your expertise will empower customers to fully leverage our product, setting the stage for enduring success.

Your Responsibilities:

  • Oversee the complete implementation process, including scoping, data migration, system configuration, consultations, and user training.
  • Engage collaboratively with customers to gather requirements, establish timelines, and manage expectations.
  • Evaluate customer data to ensure accuracy and alignment with project objectives.
  • Develop and implement workflows that facilitate efficient platform adoption by clients.
  • Conduct customized training sessions for customer teams, enabling them to extract maximum value from our product.
  • Track and report on key implementation milestones, addressing issues proactively.
  • Act as a liaison between customers and internal teams (Sales, Product, and Customer Success) to guarantee a seamless transition post-implementation.

About Bridgit

Bridgit is a pioneering force in the construction industry, addressing the pressing labor shortage through innovative workforce planning solutions. As a trusted partner to major general contractors, Bridgit is committed to transforming how organizations manage their talent, ensuring they stay ahead in a rapidly evolving landscape.

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