Onboarding Customer Success Specialist

To learn more about the role, please visit this Medium article: GTM Strategy & Ops Role OverviewAbout Arkham Technologies:Arkham Technologies is a pioneering Data & AI platform dedicated to assisting large enterprises in:Consolidating disparate systems and dataCreating a singular source of reliable operational metricsAddressing intricate challenges using AI tailored to their specific operationsOur esteemed partners, including Circle K and Kimberly-Clark, collaborate with us to implement AI-driven solutions for sell-out forecasting, promotional analysis, and automated order allocation. With Arkham, they experience rapid, impactful results, laying a solid foundation for enduring AI transformation.Explore more about Arkham: YouTube ChannelMedium BlogThe RoleWe are in search of a GTM Strategy & Ops Specialist to manage and expand Arkham’s go-to-market engine from Mexico City. This role transcends traditional sales; it is centered around systems development, intelligence-driven strategies, and revenue accountability at the crossroads of:GTM LeadershipGTM EngineeringCommercial ExecutionYou will be responsible for transforming market and account intelligence into actionable revenue strategies. Your key decisions will determine:Our target marketsStrategies for account engagementOur competitive advantagesWhat You’ll Work OnAccount & Market Intelligence ManagementUtilize Arkham to gain in-depth insights into target markets and enterprise accountsIdentify key stakeholders, budget allocations, incentives, decision-making processes, and operational frameworksDevelop robust perspectives on where Arkham can exert the most influenceCustomized GTM Strategy DevelopmentConvert product capabilities into specific use cases for each accountAlign operational challenges with executive priorities and financial goals

About Owner.com Owner.com helps local restaurants grow by using advanced AI. Our technology improves SEO, marketing, and online ordering, making it easier for restaurants to increase direct orders. Instead of handing off complex software, Owner.com offers a streamlined system managed by a team with industry experience. Clients benefit from access to engineers and marketers, resources usually available only to large chains. Our Vision Owner.com exists to help independent restaurants compete and succeed online. But our mission goes further. Many local businesses struggle as large tech companies take their customers and profits. Once our restaurant solutions are fully developed, we plan to expand and support other local businesses as well. We see a future where millions of local business owners use our technology to thrive in the digital world. Read our Series C memo Company Growth Since our start in 2020, Owner.com has generated revenue in the tens of millions and processed more than half a billion dollars in online orders. Today, 1 in 5 Americans has used an Owner.com website. We have helped over 20,000 restaurant owners save nearly $200 million in fees. Our Team Our team includes talent from companies like Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire, and Stripe. As we plan for significant growth in 2026, we welcome people who want to make a difference for local businesses.

About Truelogic Truelogic delivers nearshore staff augmentation services and is headquartered in New York. With over two decades of experience, the company supports a wide range of clients, from startups to established industry leaders, on their digital transformation journeys. More than 600 technology professionals across Latin America collaborate with U.S. organizations on key projects. Truelogic partners with Fortune 500 companies as well as growing startups, focusing on results that drive impact. Role Overview: GTM Operations Specialist Based in Mexico City, the GTM Operations Specialist manages and advances the commercial pipeline for Truelogic. This position plays a central role in making sure each opportunity progresses smoothly from first contact through proposal and closing. As part of the Growth team, responsibilities include monitoring pipeline velocity, maintaining CRM data accuracy, and ensuring operational standards are met across all active deals. The role requires strong organizational skills and the ability to coordinate across teams so that every deal receives proper attention.

About UsWho We Are at StripeStripe is a leading financial infrastructure platform designed for businesses of all sizes. From Fortune 100 companies to the most innovative startups, millions trust Stripe to handle their payment processing, boost revenue, and seize new business opportunities. Our mission is to enhance the GDP of the internet, presenting an incredible chance for you to help shape the global economy while engaging in work that is both meaningful and impactful.Our vibrant office in Mexico City plays a pivotal role in our mission to transform the financial landscape for businesses worldwide. Here, we foster a culture of collaboration, innovation, and excellence. Joining our Mexico City team means becoming part of a mission-driven community committed to enhancing the global economy. We focus on creating with precision and creativity while celebrating our achievements together. Our inclusive culture values every team member's voice, as we tackle over a million support cases annually, empowering our users not just to resolve issues but to realize their goals.

Join Lalamove as a Driver Operations Lead for Onboarding, where you will play a crucial role in enhancing our driver onboarding process. You will lead efforts to ensure a seamless and efficient onboarding experience for our drivers, contributing to our mission of connecting people and businesses through fast and reliable delivery services.

About Arkham Technologies:Arkham Technologies is a cutting-edge Data & AI platform tailored for large enterprises, enabling them to:Integrate disparate systems and data sourcesCreate a unified source of reliable operational metricsAddress intricate challenges through AI solutions customized to their operational needsProminent partners like Circle K and Kimberly-Clark collaborate with us to implement AI-driven solutions for sell-out forecasting, pricing and promotion analysis, as well as automated order assignment. With Arkham, they achieve rapid, high-impact results, laying the groundwork for enduring AI transformation.Discover more about Arkham:YouTube ChannelMedium BlogPosition OverviewWe are seeking a motivated GTM Strategy & Operations Intern to assist in scaling Arkham’s go-to-market strategies from our Mexico City office.This role is not your typical sales internship; it’s an analytical, hands-on position situated at the crossroads of:• GTM strategy• Data & AI• Commercial executionYou will collaborate closely with the founding team to transform market insights and account intelligence into actionable business opportunities.Key ResponsibilitiesSupport Account & Market IntelligenceConduct research on target markets and enterprise accounts utilizing Arkham’s platformAssist in mapping stakeholders, industries, and organizational structuresIdentify viable use cases and business prospectsContribute to Account Strategy DevelopmentHelp translate product features into relevant use casesConnect operational challenges to desired business outcomesParticipate in crafting account plans and market entry strategiesPrepare Customer-Facing MaterialsAssist in creating tailored presentations and concise one-pagersSupport the development of clear, structured narrativesHelp articulate compelling value propositionsFacilitate Commercial ExecutionSupport tracking of the pipeline and opportunities

Join pearltalent as a Sales Operations & Onboarding Coordinator, where you will play a pivotal role in supporting our off-price retail and consumer packaged goods (CPG) division. In this fully remote position, you will be responsible for streamlining sales operations and ensuring a seamless onboarding experience for new team members.

About OfficeSpace:OfficeSpace Software is at the forefront of providing a cutting-edge AI operating system tailored for the built environment. Our platform empowers teams to effectively plan, connect, and perform within the workplace. As a performance-oriented, private equity-backed organization, we prioritize hiring based on merit and a commitment to long-term success. If you're an entrepreneurial spirit, passionate, and driven by rapid innovation, particularly in the realm of Agentic AI, you might be the perfect fit. Our exceptional teams operate across the US, Canada, and Costa Rica, fostering a culture built on trust, respect, growth, and impactful contributions.About the Role:As the GTM Systems Lead, you will take ownership of the systems that drive our sales, closing, and growth processes. You will construct and manage the infrastructure behind our revenue engine, primarily utilizing Salesforce and Dealhub (CPQ), integrated into a modern, AI-enabled ecosystem.This is a hands-on, builder-oriented position. You will influence how data is managed, how teams collaborate, and how automation can enhance efficiency by replacing manual processes. We provide the platform; you design the future.Key Responsibilities:Drive strategy, ensure clarity, and scale operations effectively.

Join our dynamic team at Stripe as a Consumer Operations Associate. In this role, you will be instrumental in enhancing our customer experience, ensuring that our clients receive the highest level of service. You will collaborate with various departments to resolve customer inquiries efficiently and contribute to the continuous improvement of our operational processes.

Join our dynamic operations team at Scale AI, where you will play a pivotal role in optimizing our processes to drive revenue and ensure our commitments to customers are met with exceptional quality and timeliness. Your expertise will be crucial in managing our supply operation funnel by developing and implementing innovative solutions, tools, and processes in collaboration with cross-functional teams, including Customer Operations, Product Operations, and Product Managers.In this role, you will tackle unprecedented challenges, demonstrating relentless determination to achieve outstanding results through pilots, tests, and experiments. Your ability to devise creative solutions will be essential in overcoming bottlenecks. This unique opportunity blends operational responsibility with significant influence over our critical outcomes, positioning you at the core of Scale's daily operations. We are looking for a scrappy, analytical, and empathetic individual who is focused on results and has the drive to inspire others.Key Responsibilities:Develop and implement key operational processes that are critical to our success.Oversee the daily delivery of customer commitments, ensuring satisfaction.Establish an effective feedback loop involving frontline teams, product development, strategy, and customers.Work collaboratively with various stakeholders to enhance processes for both new and existing customers.

Hello! We are Fever, the premier tech platform transforming culture and live entertainment.Our mission is to make culture and entertainment accessible to everyone. Leveraging our innovative technology and data-driven strategies, we are changing the way audiences engage with live experiences. Each month, our platform inspires over 300 million individuals across more than 40 countries to discover unforgettable events, while empowering creators with insightful data and tools to scale and innovate their offerings.Our achievements speak for themselves: we have collaborated with industry titans like Netflix, F.C. Barcelona, and Primavera Sound, and our award-winning events are supported by top-tier global investors. How impressive is that?To continue our growth, we are seeking proactive individuals with a hands-on approach who are excited to shape the future of entertainment!Are you ready to join the experience?Now, let’s delve into the specifics of this role and how you can contribute to Fever’s mission.ABOUT THE ROLEWe are searching for an Onsite Operations Specialist who thrives on enhancing efficiency and consistently finds solutions to challenges!As a critical member of the Operations team, you will ensure the seamless execution of our events from inception to conclusion, leading your team and meticulously managing every operational detail.Developing and overseeing the operational plan for events, ensuring comprehensive coverage of all requirements (access control, staff allocation, cashless systems, kiosks, etc.).Directing the onsite execution, ensuring that setup, live operations, and closure occur flawlessly and in compliance with our standards.Monitoring the event closure process, which includes reconciliations, incident reporting, and further evaluations.

About Lalamove Lalamove launched in 2013 in Hong Kong and has grown into a global on-demand delivery platform. Every day, millions of delivery partners use Lalamove’s technology to connect with customers and fulfill orders. The company employs over 1,600 people across Southeast Asia and Latin America. In 2018, Lalamove reached unicorn status, supported by leading venture capital firms, and continues to expand. Lalamove’s culture centers on passion, humility, determination, and follow-through. The team values people who are self-motivated, operations-focused, and bring fresh ideas. Role Overview: Driver Onboarding Lead This role leads driver acquisition and onboarding efforts in Mexico City. The Driver Onboarding Lead shapes strategies to attract new drivers, manages the onboarding process, and works to maintain a steady supply of drivers for the platform. The position aims to improve conversion rates and create an efficient, straightforward onboarding experience for every new driver.

Role overview Stripe is hiring an Operations Associate for the Product Support Operations team in Mexico City. This position focuses on refining product support processes and helping deliver strong service to customers. The role involves close collaboration with teams across the company to make operations more efficient and improve how customers experience Stripe’s products.

Join inetum2 as a SAP SuccessFactors Onboarding Consultant, where you will play a pivotal role in transforming client onboarding processes through SAP SuccessFactors solutions. You will collaborate with diverse teams to design, implement, and enhance onboarding strategies that optimize workforce integration and engagement.

Join our dynamic Customer Onboarding team at Turnitin as an Onboarding Consultant, a role that empowers you to engage and motivate both new and existing customers across the Americas. We are looking for a passionate and meticulous education technology professional who thrives in a flexible environment.In this position, you will play a crucial role in ensuring customer success by guiding them through change management and training. You will share industry best practices and facilitate the seamless implementation of our Turnitin product suite. By taking a consultative approach, you will tailor your guidance to align with each customer’s unique goals and challenges, ensuring they feel supported throughout their adoption journey.Your responsibilities will include delivering inspiring and interactive training sessions, helping customers integrate our products into their teaching and learning strategies effectively. You will also be a trusted partner, assisting customers in translating best practices into practical workflows that meet their institutional needs. With empathy and optimism, you will address technical challenges and proactively identify potential risks associated with product adoption, recommending strategies to foster successful outcomes.Additionally, you will manage the onboarding process from start to finish, coordinating various projects, and maintaining exceptional communication with customers. Your expertise will not only enhance customer satisfaction but also extend Turnitin’s influence in promoting academic integrity worldwide.

Join Stripe as a Credit Risk Operations Associate and be an integral part of our dynamic team. In this role, you will support our mission to provide seamless financial solutions while ensuring robust risk management practices. Your analytical skills and attention to detail will contribute to mitigating risks and enhancing our operational efficiency.

Join housecall as an Associate, Content Specialist, where you will play a crucial role in creating and managing engaging content that resonates with our audience. This position offers a unique opportunity to develop your skills in content creation, editing, and strategy within a dynamic team.

OverviewShift4 (NYSE: FOUR) is at the forefront of revolutionizing commerce by streamlining complex payment ecosystems globally. As a leader in commerce-enabling technology, Shift4 facilitates billions of transactions each year for a vast array of businesses across numerous industries. For further details, please visit www.shift4.com.SummaryThe Senior Associate for Pre-Launch is responsible for overseeing the entire merchant onboarding process, from contract initiation to installation, prior to transitioning accounts to the Post-Launch team. This role necessitates technical proficiency, excellent communication skills, and adept project management to ensure a flawless onboarding experience. The Senior Associate also plays a crucial role in menu programming, training, and proactive problem resolution, delivering exceptional service to Shift4’s SkyTab merchants.ResponsibilitiesDevelop strong relationships with merchants to ascertain their POS needs, reporting requirements, and SkyTab configurations.Independently manage the complete onboarding lifecycle, including data collection, configuration, and scheduling installations.Program merchant menus, configure online ordering systems, and verify the accuracy of marketplace integrations and orders.Train merchants on utilizing Shift4 products and services effectively.Provide exemplary service, ensuring merchant satisfaction throughout the onboarding process.Maintain clear communication across all interaction channels (email, phone, tickets, chat).Conduct research and apply problem-solving skills to evaluate the feasibility of requests and develop solutions.Accurately document interactions and configurations using Excel, Microsoft Suite, Google Suite, and Monday.com.Continuously update and maintain industry knowledge regarding merchant processing and Shift4 systems.Assist with special projects as directed by leadership.

Join our dynamic team at spoton as a Client Operations Specialist, where you will play a vital role in ensuring exceptional service and support for our clients. You will be responsible for managing client inquiries, resolving issues, and enhancing the overall client experience. If you are passionate about customer service and thrive in a fast-paced environment, we want to hear from you!