companyTurnitin LLC logo

Onboarding Consultant - Remote in Mexico

Turnitin LLCMexico City
Remote Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Unlock Your Potential

Generate Job-Optimized Resume

One Click And Our AI Optimizes Your Resume to Match The Job Description.

Is Your Resume Optimized For This Role?

Find Out If You're Highlighting The Right Skills And Fix What's Missing

Experience Level

Mid to Senior

Qualifications

Requirements:Education: A Bachelor’s degree or equivalent professional experience is required; a graduate degree is highly valued. Experience: At least 3 years of experience in onboarding customers at a SaaS company or in a related field, preferably in education technology. Experience as an instructional designer, educator, faculty trainer, or technology staff is highly regarded. Communication: Outstanding written and verbal communication skills, complemented by compelling presentation abilities for both online and in-person settings. Proficiency in a second language is a plus. Skills & Attributes:Exceptional ability to simplify complex concepts into clear, impactful messaging tailored to diverse audiences with varying technical expertise. Strong customer empathy, enabling effective connections and engagement with clients. Excellent organizational skills and the ability to manage multiple projects simultaneously.

About the job

Join our dynamic Customer Onboarding team at Turnitin as an Onboarding Consultant, a role that empowers you to engage and motivate both new and existing customers across the Americas. We are looking for a passionate and meticulous education technology professional who thrives in a flexible environment.

In this position, you will play a crucial role in ensuring customer success by guiding them through change management and training. You will share industry best practices and facilitate the seamless implementation of our Turnitin product suite. By taking a consultative approach, you will tailor your guidance to align with each customer’s unique goals and challenges, ensuring they feel supported throughout their adoption journey.

Your responsibilities will include delivering inspiring and interactive training sessions, helping customers integrate our products into their teaching and learning strategies effectively. You will also be a trusted partner, assisting customers in translating best practices into practical workflows that meet their institutional needs. With empathy and optimism, you will address technical challenges and proactively identify potential risks associated with product adoption, recommending strategies to foster successful outcomes.

Additionally, you will manage the onboarding process from start to finish, coordinating various projects, and maintaining exceptional communication with customers. Your expertise will not only enhance customer satisfaction but also extend Turnitin’s influence in promoting academic integrity worldwide.

About Turnitin LLC

At Turnitin, we celebrate innovation in the global education landscape. For over 25 years, we have collaborated with educational institutions to foster honesty, consistency, and fairness across various assessments. Our products are pivotal in upholding academic integrity while enhancing learning performance for both institutions and individuals. Experience a remote-first culture that values accountability and purpose, supported by a comprehensive benefits package focused on your overall well-being. Our diverse team is united by a common goal: to make a meaningful impact in education.

Similar jobs

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.