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NOC Technician I at Bandwidth | Raleigh, NC

BandwidthRaleigh, NC
On-site Full-time

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Qualifications

What We Are Seeking:The ideal candidate will adeptly investigate and resolve issues with various equipment, applications, and tools that underpin Bandwidth's voice and messaging network infrastructure. This role demands a proactive individual capable of quickly acquiring skills in areas ranging from IP networking to VoIP technologies within a dynamic troubleshooting environment. Your Responsibilities Include:Identifying, classifying, and prioritizing incidents impacting the Bandwidth network. Creating and managing trouble tickets with service providers and internal teams to ensure swift incident resolution. Executing tasks related to resolving high-priority incidents, coordinating troubleshooting efforts, and engaging necessary internal and external resources. Taking ownership of incidents and executing escalations as needed. Troubleshooting VoIP calls at the SIP level. Adhering to processes and procedures outlined by senior NOC staff. Performing all job duties during the second/mid shift. Required Qualifications:Education: Bachelor's degree or equivalent practical experience. Experience: 1-3 years in a network operations environment. Knowledge: Strong understanding of carrier-level VoIP technologies. Excellent technical problem-solving abilities and meticulous attention to detail are essential. Skills: Willingness to work additional shifts as required. Highly self-motivated, capable of tackling challenging problems and identifying opportunities for process enhancements. Strong ability to prioritize tasks while multitasking, work independently, and take initiative with minimal supervision. Outstanding written and oral communication skills.

About the job

About Us:

Bandwidth is a distinguished global software company recognized for its innovative solutions that empower enterprises to deliver superior communications through voice, messaging, and emergency services. Operating in over 65 countries and catering to more than 90% of the global economy, we stand as the only provider with a proprietary communications cloud that offers cutting-edge automation, AI integrations, worldwide reach, and exceptional human support. Bandwidth is synonymous with mission-critical communications, trusted by Global 2000 companies, hyperscalers, and SaaS innovators!

Join Bandwidth and find your rhythm in our collaborative culture, where individuality is celebrated, and every BANDmate is encouraged to be their true self. #jointheband

About Bandwidth

Bandwidth is a recognized leader in the communications technology sector, celebrated for its commitment to innovation and excellence. With a global presence and a focus on empowering businesses through advanced communication solutions, Bandwidth fosters a culture of inclusivity and collaboration, ensuring that every team member's voice is heard and valued.

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