Qualifications
To excel as a Night Receptionist, you should possess the following qualifications:Previous experience in a similar hospitality role or a guest-facing position. Outstanding customer service skills and a passion for providing exceptional service. Strong attention to detail and the ability to perform under pressure. Impeccable personal presentation and professionalism. Familiarity with the Opera PMS system is advantageous.
About the job
Join our esteemed team at The Langham, London as a Night Receptionist, where exceptional hospitality and service excellence are paramount. We are searching for a dedicated professional who can uphold our reputation for delivering unparalleled guest experiences.
In this role, you will collaborate with our front office team to ensure every guest enjoys efficient and friendly check-in, rooming, and check-out processes. Your responsibilities will include:
- Providing warm and welcoming check-in experiences for all guests.
- Promptly addressing guest inquiries and proactively resolving issues.
- Handling complaints in line with hotel policies, escalating to the Night Manager when necessary.
- Ensuring adherence to credit policy as per the Night Manager's direction.
- Maintaining high standards in computer data entry and guest records.
About The Langham, London
The Langham, London, recognized as London’s Original Grand Hotel and the flagship of the Langham Hospitality Group, features 380 luxurious bedrooms and suites, renowned dining options including Roux at The Landau and Palm Court, the Artesian Bar, extensive meeting and event facilities, and Europe’s first Chuan Spa. Since 1865, we have been dedicated to crafting enchanting experiences for our guests.