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NICE CXOne Engineer

MiratechBangalore
On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Essential QualificationsMinimum of 3 years of experience with NICE InContact CXOne. At least 3 years of professional experience in NICE CXOne Studio scripting. Proven hands-on experience in designing and implementing NICE CXOne solutions. Experience with cloud-based SaaS, PaaS, or IaaS providers. Familiarity with virtualized systems including application servers, databases, and networking infrastructure. Ability to comprehend business requirements and translate them into technical solutions. Strong conflict management and organizational communication skills. Exceptional communication and teamwork abilities. Desirable SkillsExperience in Contact Center dashboard creation. Basic understanding of intersystem networking and data traffic flow between components. Capability to troubleshoot end-to-end call center applications. Experience in addressing browser-related issues (Chrome and Edge) during web-based interactions.

About the job

Join our innovative team as a NICE CXOne Engineer, where you will leverage your expertise in Studio scripting, IVR development, routing design, and API integrations. The ideal candidate will possess extensive hands-on experience with NICE InContact CXOne solutions in cloud-based environments. This position demands effective collaboration with architecture teams, business stakeholders, and cross-functional technical teams to design, develop, and maintain contact center solutions.

Key Responsibilities

  • Coordinate and execute release planning, development, testing, and deployment of IVR enhancements across multiple agencies.
  • Design and construct call flows while integrating backend systems through APIs.
  • Oversee NICE Business Units (BU) and contribute to solution design and network optimization.
  • Provide routing design and implementation for contact center technologies.
  • Work closely with Architecture teams to develop, deploy, and utilize APIs.
  • Deliver technical support and troubleshooting for scripting issues as they arise.
  • Facilitate communication and resolution of issues with various technical teams during production incidents.
  • Review support tickets with agency leadership and manage issue resolution across teams.

About Miratech

Miratech is a global IT services and consulting firm dedicated to transforming visions into reality. We unite enterprise and start-up innovation to support digital transformation for some of the world’s largest enterprises. Our agile approach allows us to stay at the forefront of technology while creating solutions that enhance our clients' businesses. As a values-driven organization, our culture of Relentless Performance has enabled over 99% of our engagements to succeed by meeting or exceeding project objectives since our establishment in 1989. With operations in over 25 countries across 5 continents, Miratech employs nearly 1000 professionals and boasts an impressive annual growth rate of over 25%.

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