About the job
Blue Wireless stands at the forefront of providing cutting-edge Wireless Network Solutions to Global Enterprises. With an extensive reach across more than 80 countries, we are revolutionizing the connectivity landscape through innovative LTE/5G and Starlink technologies, designed for branches, remote sites, and vessels.
Headquartered in Singapore, with operational hubs in Australia, Malaysia, the Netherlands, the United Kingdom, and the United States, Blue Wireless ensures seamless project rollouts, making them efficient and predictable. Our success is not solely attributed to technology; our dedicated team, known for their creativity, proactive approach, and unwavering commitment to customer satisfaction, drives our growth. We are continually seeking passionate individuals to join our team and contribute to our mission.
Position: Network Support Engineer
The role of Network Support Engineer is vital in delivering in-life support for Blue Wireless services, which is essential for our customers' success and overall satisfaction. As we expand our global customer base, we are looking to bolster our Global Customer Support (GSC) team in the USA. You will collaborate closely with our Global Head of Customer Support based in Malaysia and our Support Manager located in Arnhem.
Your Responsibilities:
- Provide expert technical support, including installation, troubleshooting, deployment, and configuration of routers and other wireless network equipment.
- Develop and maintain thorough documentation related to the implemented network.
- Manage technical testing and offer virtual global support via various messaging platforms tailored to clients’ locations.
- Serve as the primary support contact for our global enterprise customers through voice calls, emails, and ticketing systems.
- Take ownership of incident resolution for all network support issues, adhering to our Service Level Agreements (SLAs) from initiation to completion.
- Troubleshoot network connectivity issues while effectively communicating solutions to enterprise customers via email.
- Deliver on-demand technical support remotely and participate in troubleshooting conference calls when necessary.
- Collaborate with fellow network support engineers across different time zones to resolve network malfunctions efficiently.
If You:
- Possess a solid understanding of IP networking fundamentals and routing protocols.
- Have strong problem-solving skills related to basic network issues.
- Hold Cisco/Juniper certifications (preferred but not mandatory).
- Have knowledge of Peplink and HP Aruba switching technologies.
- Are familiar with WiFi products such as Extreme Networks.

