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Network & Security Engineer

NCSSingapore
On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Qualifications:Diploma or Degree in Computer Science, Computer Engineering, Information Technology, or a related field. Internship experience in network and security or at least 1 year of relevant experience. Solid understanding of networking and firewall technologies. Self-motivated with a proactive “can-do” attitude, complemented by excellent presentation, communication, negotiation, and interpersonal skills. Able to build and maintain respectful and trusting relationships. Strong customer management experience. Proficiency in written and spoken English. Willingness to travel as required.

About the job

Join our dynamic team at NCS as a Network & Security Engineer! We are on the lookout for skilled professionals to contribute to the maintenance and support of OneCare’s client network.

 

Role Overview

In this pivotal role, you will oversee the initial support and ongoing maintenance of network and security systems, ensuring that we deliver 24/7 onsite and remote troubleshooting assistance. Your responsibilities will include hardware replacements, implementing security patches, and upgrading firmware or software on various network and security devices, while consistently adhering to SLA contractual obligations.

 

Your Responsibilities

Network and Security Maintenance

  • Conduct regular network maintenance and system upgrades, including service packs, patches, and hot fixes.
  • Manage hardware replacements by preparing replacement devices with the same firmware/software and patches as the faulty equipment, necessitating basic to intermediate configuration skills.

 

Troubleshooting and Support

  • Quickly identify and resolve network and security issues.
  • Provide technical support to end-users and escalate complex issues to senior engineers as needed.
  • Document network problems and solutions for future reference.
  • Possess basic to intermediate skills in switches, routers, and F5 devices.
  • Demonstrate basic to intermediate skills in firewalls such as Fortinet, Checkpoint, and Palo Alto.

 

Security Management

  • Comply with all client security and cyber hygiene policies and respond to security audits and vulnerability assessments.

 

Incident Response

  • Participate in a 24/7 rotational standby to support clients, ensuring SLA compliance.
  • Address network and security incidents effectively.
  • Engage in incident response drills and post-incident evaluations.
  • Adhere to all processes, including timely escalation to senior engineers.

 

Documentation and Reporting

  • Maintain accurate and up-to-date preventive maintenance reports as contractually required.
  • Provide regular updates on incident tickets daily.
  • Collaborate with fellow engineers to ensure comprehensive documentation of network and security procedures/SOP.

 

About NCS

NCS is a leading technology services provider in the Asia Pacific region, operating in over 20 cities. We offer consulting, digital services, technology solutions, and more. At NCS, we harness technology to achieve remarkable outcomes, creating lasting value for our communities, partners, and employees. Our diverse workforce of 13,000 has successfully delivered large-scale, mission-critical projects for governments and enterprises throughout Singapore and the APAC region.

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