About the job
Join our dynamic team at NCS as a Network & Security Engineer! We are on the lookout for skilled professionals to contribute to the maintenance and support of OneCare’s client network.
Role Overview
In this pivotal role, you will oversee the initial support and ongoing maintenance of network and security systems, ensuring that we deliver 24/7 onsite and remote troubleshooting assistance. Your responsibilities will include hardware replacements, implementing security patches, and upgrading firmware or software on various network and security devices, while consistently adhering to SLA contractual obligations.
Your Responsibilities
Network and Security Maintenance
- Conduct regular network maintenance and system upgrades, including service packs, patches, and hot fixes.
- Manage hardware replacements by preparing replacement devices with the same firmware/software and patches as the faulty equipment, necessitating basic to intermediate configuration skills.
Troubleshooting and Support
- Quickly identify and resolve network and security issues.
- Provide technical support to end-users and escalate complex issues to senior engineers as needed.
- Document network problems and solutions for future reference.
- Possess basic to intermediate skills in switches, routers, and F5 devices.
- Demonstrate basic to intermediate skills in firewalls such as Fortinet, Checkpoint, and Palo Alto.
Security Management
- Comply with all client security and cyber hygiene policies and respond to security audits and vulnerability assessments.
Incident Response
- Participate in a 24/7 rotational standby to support clients, ensuring SLA compliance.
- Address network and security incidents effectively.
- Engage in incident response drills and post-incident evaluations.
- Adhere to all processes, including timely escalation to senior engineers.
Documentation and Reporting
- Maintain accurate and up-to-date preventive maintenance reports as contractually required.
- Provide regular updates on incident tickets daily.
- Collaborate with fellow engineers to ensure comprehensive documentation of network and security procedures/SOP.

