About the job
Your Impactful Mission: As a Network Operations Manager, you will...
Provide leadership with vision and operational oversight
- Oversee, mentor, and develop two distinct network teams: Network Operations & Network Automation.
- Establish strategic direction and a long-term vision for network operations that aligns with product priorities and business objectives.
- Encourage a high-trust, high-performance culture emphasizing operational excellence, accountability, and ongoing learning.
Ensure resilient, secure, and highly available network operations
- Manage daily operations across globally distributed network environments that support mission-critical services.
- Take ownership of incident management, including queue health, prioritization, escalation pathways, and the complete lifecycle of network incidents.
- Lead major incident responses, triage, decision-making, and cross-team coordination in alignment with Playtech’s Critical Incident Management framework.
- Guarantee that infrastructure is audit-ready, secure, maintained, monitored, and thoroughly documented.
Design, innovate, and enhance the network architecture
- Direct the design and deployment of robust, secure, fault-tolerant global network solutions.
- Enforce and uphold network security standards including firewalls, segmentation, access controls, and encryption.
- Implement and enhance monitoring & alerting frameworks to improve visibility and reduce Mean Time to Recovery (MTTR).
Scale operations through automation, Infrastructure-as-Code, and NetDevOps practices
- Promote modern Network Automation, Infrastructure-as-Code, and API-driven operations.
- Establish consistent change management processes utilizing automation to minimize toil and operational risk.
- Collaborate with Platform, Security, and Infrastructure Engineering teams to develop standardized deployments, templates, and CI/CD-style network change pipelines.
Engage and collaborate across the organization
- Work in close partnership with senior leadership.
- Manage vendor relationships, operational budgets, and technology procurement initiatives.
- Effectively communicate intricate network topics to both technical and non-technical stakeholders.
