About the job
At MORROW Health, Singapore’s premier integrated fitness and recovery hub, we are dedicated to empowering individuals to cultivate healthier, more resilient lives through intentional daily habits. Our approach is rooted in lifestyle medicine, combining physical activity, nutrition, restorative sleep, stress management, substance avoidance, and social connectivity through structured programs and purpose-built environments that facilitate sustainable lifestyle changes. By leveraging evidence-informed practices and data from wearables and lifestyle inputs, we assist members in recognizing patterns, fostering consistency, and maintaining accountability—transforming insights into actionable steps that support long-term vitality, strength, and clarity without the need for medical diagnosis or treatment.
Role Overview
As a MORROW Experience Executive, you will serve as the first point of contact for our members and guests, playing a crucial role in shaping their experience with us. Your responsibilities will include managing daily inquiries, delivering outstanding service recovery, and ensuring that every interaction embodies our brand values of care, wellness, and excellence. This position transcends traditional customer service; you will act as a brand ambassador, guiding members through our extensive service offerings, promptly addressing feedback, and crafting meaningful experiences that promote loyalty and retention.
Key Responsibilities
- Address customer feedback, complaints, compliments, and inquiries with professionalism and empathy.
- Provide accurate information on all service offerings (wellness, recovery, nutrition, and lifestyle facilities) to members and guests.
- Oversee merchandise inventory: monitor stock levels, ensure timely replenishment, and maintain visual merchandising standards to uphold our brand experience.
- Facilitate daily operations at the membership desk, including staffing, queue management, and appointment scheduling.
- Document, escalate, and follow up on service issues in accordance with SOPs, ensuring timely resolution and service recovery.
- Stay informed about promotions, membership packages, and new service offerings.
- Gather and communicate member feedback to the Manager for continuous improvement initiatives.
- Assist in organizing member engagement activities, workshops, or events.
- Ensure data accuracy while updating member records in the CRM system.
- Maintain confidentiality, service consistency, and compliance with organizational standards.

