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Monitoring Supervisor

SimpliSafeRichmond, VA
On-site Full-time $60K/yr - $88K/yr

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Experience Level

Manager

Qualifications

Qualifications: Proven leadership experience in a fast-paced environment. Strong communication and interpersonal skills. Ability to analyze team performance metrics and implement improvements. Commitment to fostering a positive and collaborative team culture. Experience in a monitoring or customer service role is a plus.

About the job

About SimpliSafe

At SimpliSafe, we are a cutting-edge home security company dedicated to safeguarding the homes and lives of our customers. Our mission is to ensure that Every Home is Secure. We foster a culture of collaboration and innovation, where talented individuals can thrive and make a meaningful impact. Our commitment goes beyond just employment; we want you to grow your career with us.

Our professional monitoring team comprises live agents who are available 24/7, providing rapid emergency responses. Our specialists work on-site, leveraging advanced technology to ensure the safety of our customers’ homes.

Why Join Us?

We are experiencing growth and are on the lookout for intelligent, skilled, and humble individuals who align with our values. Join us in disrupting the home security industry as we strive to keep Every Home Secure.

Your Role

We believe in combining innovative technology with a personal touch to help our customers feel safe. We are in search of values-driven leaders to oversee our Monitoring Experience Specialists, who deliver life-saving monitoring services to our expanding subscriber base.

In this role, reporting to the Manager of Monitoring Experience on your designated schedule, you will provide the leadership and guidance necessary to implement effective operational controls, administrative procedures, and team dynamics to enhance communication and service during critical moments for our customers.

We aim to transform the connection between alarm companies, consumers, and the alarm response ecosystem, and we need leaders like you to drive this change.

Key Responsibilities:

  • Establish team objectives that align with SimpliSafe’s vision to offer exceptional monitoring services, achieving CSAA Five-Diamond and UL Certification standards.
  • Evaluate team performance and productivity, providing constructive feedback and coaching to foster member development.
  • Forge strong working relationships through effective communication and team collaboration.

About SimpliSafe

SimpliSafe is a leading home security provider focused on delivering peace of mind to our customers. We pride ourselves on our innovative technology and exceptional service, ensuring every home is secure.

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