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Mid-Market Customer Success Manager

TruliooVancouverNew
Hybrid Full-time

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Experience Level

Manager

Qualifications

The ideal candidate will have a strong background in customer success management, particularly within a mid-market context. We seek individuals who possess excellent problem-solving skills, a passion for enhancing the customer experience, and the ability to build strong relationships with diverse clients. Familiarity with digital identity verification solutions will be a significant advantage.

About the job

Trulioo is a leader in digital identity verification, helping organizations worldwide onboard customers, manage compliance, and reduce fraud. The company’s platform enables verification for billions of individuals and hundreds of millions of businesses across nearly every country.

Headquartered in Vancouver, Trulioo also has offices in San Diego and Dublin. The team values collaboration, open communication, and a people-first mindset. Recognition as a BC Top Employer for two consecutive years highlights Trulioo’s ongoing commitment to diversity, inclusion, and a supportive workplace.

Hybrid Work Model

Employees follow a hybrid schedule, working three days each week from a designated office. This approach blends in-person teamwork with flexibility.

Role Overview

The Mid-Market Customer Success Manager helps organizations maximize the value they receive from Trulioo’s platform. This role focuses on building strong relationships with clients, guiding them through onboarding, and supporting their ongoing success as they address digital identity needs.

About Trulioo

Trulioo is the world's leading provider of digital identity verification solutions, committed to redefining how organizations grow and operate online. Our innovative platform allows businesses to verify identities on a global scale, ensuring compliance and reducing risk. We take pride in our collaborative culture and our recognition as a top employer in British Columbia.

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