About the job
Why Join Harvey?
At Harvey, we are revolutionizing the landscape of legal and professional services by implementing transformative solutions that extend beyond incremental changes to a holistic transformation. By integrating cutting-edge agentic AI with a robust enterprise platform and extensive domain expertise, we are redefining the execution of essential knowledge work for years to come.
This is an exceptional opportunity to contribute to the establishment of a generational company at a pivotal juncture. With over 1000 clients across more than 58 countries, a strong product-market fit, and exceptional backing from top-tier investors, we are rapidly expanding and carving out a new category in real time. The challenges are substantial, expectations are high, and the potential for growth—both personally and professionally—is unparalleled.
Our team embodies sharp intellect, motivation, and unwavering dedication to our mission. We operate with agility and intensity, taking genuine ownership of the challenges we face—from initial ideation to long-term results. We prioritize close collaboration with our customers—from leadership to engineering—to urgently and compassionately resolve real-world issues. If you flourish in uncertain environments, strive for excellence, and are eager to help shape the future of work alongside a team that continuously raises the standard, we welcome you to help us build this future.
At Harvey, the future of professional services is being crafted today—and we are just getting started.
Role Overview
As a Customer Success Manager, you will play an essential role in guiding our clients through their journey with Harvey, helping to define the future of work within both law firms and in-house teams. This role is integral in ensuring our clients not only adopt our technology but also maximize its value. You will function as a trusted advisor, embedding Harvey deeply into their operational processes and workflows. Additionally, you will have the opportunity to design and implement scalable solutions that will enhance how we serve our diverse mid-market customer base efficiently and effectively at scale.
Your Responsibilities
Strategic Implementation: Spearhead the integration of Harvey into client workflows, ensuring seamless adoption and optimal utilization of our AI solutions.
Training & Enablement: Advocate for the power of LLMs while engaging with end users to facilitate their daily adoption of Harvey as it evolves into an essential product.
Client Relationship Management: Act as the primary contact for over 40 mid-market clients, employing a prescriptive and consultative approach to deliver an exceptional customer experience.
Process Creation: Foster scalability in our operational methodologies through documentation, designing playbooks, creating self-help materials, establishing email cadences, and automating procedures.

