Mid-Market Customer Success Manager - EMEA

Role overview The Customer Success Manager for EMEA at hsi-1 acts as the primary point of contact for customers throughout the region. Based in London, this role centers on supporting clients, understanding their goals, and ensuring they gain lasting value from hsi-1’s products and services. Day-to-day work involves direct collaboration with customers to help them achieve successful outcomes. What you will do Develop and sustain strong relationships with clients to enhance their overall experience. Identify ways customers can use hsi-1’s products more effectively and recommend improvements. Collaborate with internal teams to address customer concerns and improve support processes. Lead onboarding and training sessions for new clients. Location This role is based in London, England, United Kingdom.

Our Mission & Values:At Drata, we empower organizations to build and maintain the trust of their users, customers, partners, and prospects. We serve as the proof layer demonstrating that exceptional companies are worthy of the trust they seek to cultivate.Our core principles guide our actions daily. Built on Trust emphasizes the importance of consistency. We Act with Integrity by adhering to ethical standards. Our Customer-Obsessed focus positions those we serve at the heart of our endeavors. With a Competitive Fire, we strive to exceed expectations. Embracing Diversity enriches our perspectives, leading to innovative solutions. Prioritizing Automation First enables us to optimize resources and drive efficiency.Our Culture & Work Style At Drata, we are not merely developing software; we are cultivating a mindset. Our approach is characterized by:Be a Driver (Owner‑Operator Mentality): Take ownership of your work, continuously improve, and deliver exceptional results.Move at Drata Speed (Precision & Velocity): Make swift decisions, learn quickly, and create immediate impact.Stay Mission-Driven (Customer‑Obsessed): Challenge the status quo, deliver value, and maintain an insatiable hunger for improvement.If you thrive in an environment that empowers you, energizes you, and allows you to collaborate with intelligent, mission-focused individuals, you will find a home here.Why Join The Drata Team?Experiencing the Driver’s Mindset in action is the best way to understand it. We are an award-winning, mission-driven team of 600+ individuals globally, united by a culture that values trust, speed, and continuous growth.See the Speed: Watch our CEO, Adam Markowitz, discuss our remarkable growth journey from $0 to $100M ARR in just four years.Hear the Voice of the Team: Visit our "Life at Drata" page to read employee testimonials about our collaborative environment and growth opportunities.Experience the Impact: Discover why we consistently feature on Fortune's Best Workplaces lists.Connect with Us on Social Media: LinkedIn - follow us for updates...

Role overview Pylon Labs is looking for a Customer Success Manager (EMEA Lead) to join the team in London. This position focuses on building strong client relationships and guiding the customer experience across the EMEA region. The role combines direct client work with leadership responsibilities for the regional customer success team. What you will do Set direction and priorities for customer success in EMEA, leading the regional team. Engage directly with clients to understand their objectives and help them achieve value from Pylon Labs products and services. Create and update strategic account plans that reflect each client’s needs. Organize and lead regular check-ins with key accounts to track satisfaction and resolve issues. Identify upsell and cross-sell opportunities based on client feedback and usage trends. Build lasting partnerships that encourage retention and business growth. Location This role is based in London, UK, and supports clients throughout the EMEA region.

About PantheonPantheon is a leading WebOps platform that empowers organizations to harness the open web, hosting over 300,000 websites for esteemed clients such as Google, Princeton, Salesloft, and Doctors Without Borders. Each day, thousands of developers and marketers utilize our innovative platform to create, adapt, and scale WordPress and Drupal sites, reaching billions of users worldwide. Our multitenant, container-based architecture allows organizations to manage all their websites seamlessly from a single dashboard. Renowned organizations, including Clorox and the United Nations, achieve outstanding results through accelerated development and real-time publishing with Pantheon’s collaborative workflows.The RoleAs an EMEA Customer Success Manager, you will manage a portfolio of high-value clients, ensuring the delivery of measurable business outcomes throughout the customer lifecycle. You will focus on customer retention, growth, and cross-selling opportunities, while developing and executing strategic account plans. Acting as the primary advocate for your customers, you will align their business and digital objectives with the value offered by Pantheon’s platform.Your role will involve leveraging relationship management skills, data analytics, and operational excellence to guide customers through transitions, optimize platform adoption, and secure long-term success for both the customer and Pantheon.This position is highly collaborative, requiring close coordination with Sales, Marketing, Product, Support, and Services teams to deliver a consistent, high-quality, and outcome-driven experience for our customers.What You'll DoCore ResponsibilitiesOversee comprehensive customer lifecycle management—from onboarding through to renewal and expansion.Manage a portfolio of enterprise accounts, crafting engagement strategies tailored to customer needs, scale, and growth potential.Conduct strategic success planning, stakeholder mapping, and executive business reviews to align and achieve customer objectives.Monitor customer health signals, usage data, and sentiment to proactively identify risks, opportunities, and actionable insights.Implement lifecycle programs and playbooks designed to enhance adoption, value realization, satisfaction, and retention.Maintain precise documentation of activities, insights, and outcomes in CRM and customer success platforms.Growth & Expansion ResponsibilitiesDrive commercial outcomes within your portfolio, identifying, prioritizing, and executing expansion opportunities.Utilize data, product signals, and customer insights to discover upsell or cross-sell opportunities.

Join Harvey as the Head of Customer Success for the EMEA region, where you will lead our efforts in delivering exceptional customer experiences. You will be responsible for developing and implementing customer success strategies that foster long-term relationships with our clients, ensuring they achieve maximum value from our solutions.This role will involve collaboration with cross-functional teams to drive customer engagement and retention, while also identifying opportunities for growth within existing accounts.

About DroneDeployDroneDeploy revolutionizes field teams through the integration of robotics and AI. As the sole reality capture platform that merges robotic automation, AI agents, and a cohesive system, DroneDeploy empowers vital industries to function with agility and assurance.From construction and energy to agriculture, the world's foremost companies utilize DroneDeploy to streamline field operations, enhance safety, and accelerate informed decision-making. By fusing aerial drones, 360 and fixed cameras, ground robots, and proprietary AI, we equip stakeholders—ranging from the field to the boardroom—with the advantages of automation and visual intelligence.At DroneDeploy, we thrive in a predominantly remote-first culture that values innovation and impactful work. Recognized as one of the Best Places to Work in the SF Bay Area and hailed as one of America's Great Places to Work, what distinguishes us is the opportunity to tackle real-world challenges using cutting-edge technology alongside dedicated team members. Our mission-driven team is bold and committed to creating something significant, fostering an environment where diverse perspectives inform sound decisions, and personal and professional growth is woven into the experience. Whether through flexible schedules, family-friendly benefits, or our strong history of internal promotions, we invest in our people as much as we do in our products. If you're eager to contribute to something ambitious, genuine, and transformative, you'll find your place at DroneDeploy.About the Role:As a Customer Success Manager, you will play a pivotal role in enabling customers post-sales, fostering adoption within their organizations, and ensuring high retention and account growth. You will leverage your strong relationship-building skills, strategic acumen, product knowledge, technical proficiency, and empathy to drive customer success.In this role, you will partner closely with customers as a trusted advisor, product expert, and advocate, facilitating meaningful product adoption to bolster customer retention and long-term value. Your contributions will be crucial in helping customers fully realize the benefits of DroneDeploy's platform.Candidates should possess a background in customer success within data-driven, automation, or AI-focused SaaS platforms. Familiarity with GIS, photogrammetry, reality-capture tools (drones, 360° cameras), and APIs would be advantageous. Strong coordination skills and the ability to collaborate effectively with customers and internal teams across time zones are essential.

About Iru Iru is an innovative AI-driven security and IT platform that empowers some of the world's fastest-growing companies to protect their users, applications, and devices. Designed for the AI era, Iru seamlessly integrates identity and access management, endpoint security, and compliance automation—streamlining IT and security processes to restore control and efficiency. Supported by leading technology investors, including General Catalyst, Tiger Global, Felicis, Greycroft, and First Round Capital, Iru secured $100 million in funding from General Catalyst in July 2024, raising the company’s valuation to an impressive $850 million. Our esteemed clientele includes Notion, Cursor, Lovable, Replit, and Mercor, and we proudly collaborate with industry titans such as ServiceNow and AWS. Recognized for our commitment to employee engagement and satisfaction, Iru was listed among Forbes’ America’s Best Startup Employers for 2025.The OpportunityAs a Customer Success Manager at Iru, you will serve as a vital partner to strategic enterprise clients across the EMEA region, facilitating their long-term success and value realization. In this role, you will be a trusted advisor to senior stakeholders, guiding organizations in modernizing their IT and security frameworks through Iru’s comprehensive platform.This position is based in London and follows a hybrid work model, requiring in-office attendance from Tuesday to Thursday.You will oversee intricate, multi-country accounts, playing a pivotal role in enhancing Iru’s reputation throughout the region. Success in this position entails driving client retention and expansion within key accounts while adeptly managing regional complexities and delivering quantifiable business results.

Are you a seasoned leader in Customer Success, eager to elevate our global customer relationships? Have you successfully managed high-performing, international teams that achieve measurable results and provide exceptional experiences? If so, we want to connect with you!Your Role and Impact:As the Regional Manager of Customer Success for EMEA & APAC, you will oversee a team of 10 Customer Success Managers (CSMs) and a portfolio of key accounts, collaborating with our most significant customers in two rapidly growing regions.Reporting directly to the Global Director of Customer Success, you will shape strategies, drive operational excellence, and enhance performance across both regions. Your focus will be ensuring customers derive substantial value from Elliptic’s blockchain analytics solutions, fostering strong retention, expansion, and advocacy.This role demands collaboration and strategic influence, contributing to product direction, scaling best practices across regions, and aligning your team’s efforts with overarching business goals. You will cultivate a cohesive, customer-centric culture while respecting local market dynamics and time zones.Key Responsibilities:Manage a select group of key accounts, ensuring their health and success with our products, while securing renewals and expanding Annual Recurring Revenue (ARR).Mentor, manage, and develop a geographically distributed team of Customer Success Managers across EMEA and APAC.Design and implement regional Customer Success strategies that align with our global vision while addressing regional market demands.Collaborate with the Global Director of Customer Success to establish goals, monitor key performance metrics (NDR, GDR, churn), and promote global consistency.Assist CSMs in managing high-value strategic accounts, ensuring customer adoption, retention, and growth.Develop scalable frameworks for onboarding, health scoring, success planning, and ongoing value realization.Work alongside cross-functional stakeholders, including Sales, Product, Operations, and Marketing, to ensure seamless customer experiences.Act as the voice of our global customers by gathering regional insights to inform product roadmaps.Drive continuous process improvements, tools, and playbooks across both regions.

At Anaplan, we pride ourselves on being a team of innovators dedicated to transforming business decision-making through our cutting-edge AI-driven scenario planning and analysis platform. Our goal is to empower customers to stay ahead of the competition and navigate the marketplace with confidence.What binds Anaplanners across different teams and regions is our unwavering commitment to our customers’ success and our vibrant Winning Culture.Our esteemed clientele includes notable Fortune 50 companies such as Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer, among over 2,400 global organizations that trust our premier platform.Our Winning Culture fuels our innovative teams. We celebrate diverse perspectives and ideas, act as leaders regardless of our titles, strive to achieve ambitious objectives, and relish in celebrating our victories – both great and small.Guided by principles of strategic leadership, values-driven actions, and disciplined execution, you will find inspiration, connection, growth, and recognition here. Embrace your uniqueness and join us in shaping the future – together!Anaplan is seeking a motivated and dynamic Customer Success Operations Manager to join our EMEA Customer Success Operations Organization. In this pivotal role, you will oversee the daily operations for one of our most rapidly expanding regions. Your leadership will be crucial in driving strategic projects that refine our post-sales processes, enhance operational efficiency, and yield impactful outcomes throughout the organization. You will serve as a trusted advisor to the Customer Success Vice President for the EMEA region, equipping our post-sales team to meet ambitious targets while fostering continuous improvement and transformative change.Your Role and ResponsibilitiesDriving Change & Business Outcomes:Evaluate existing post-sales operations processes to pinpoint opportunities for enhancement and innovation.Implement strategic initiatives aimed at boosting post-sales productivity, improving forecast accuracy, and increasing pipeline visibility.Collaborate with post-sales leadership to craft strategies for scaling operations and achieving revenue goals.Act as a catalyst for change by introducing new tools, technologies, and methodologies to elevate post-sales performance.Customer Success Operations Support:Oversee the design, implementation, and optimization of post-sales processes, tools, and systems.Provide strategic insights and support to enhance operational workflows and achieve organizational objectives.

About Harvey Harvey brings together AI technology, an enterprise platform, and deep industry experience to reshape legal and professional services. With over 1,000 clients in more than 60 countries, Harvey is growing quickly and backed by leading investors. The team is committed to high standards and works closely with customers to solve complex problems, supporting both personal and professional growth along the way. Based in London, Harvey’s environment rewards initiative and ownership. Team members collaborate directly with clients at all levels, from executives to engineers, and play a key part in shaping the company’s future. Role Overview The Major Customer Success Manager, EMEA, guides Harvey’s largest clients through every stage of their partnership. This position focuses on supporting elite law firms, Fortune 500 businesses, and top asset managers as they adopt Harvey’s technology. Acting as a trusted advisor, the Major Customer Success Manager helps clients embed Harvey’s platform into their daily operations, shares industry knowledge, and relays client feedback to shape the product roadmap. What You Will Do Client Relationship Management: Serve as the main point of contact for major clients, using a consultative approach to strengthen relationships and deliver value. Strategic Implementation: Lead the integration of Harvey’s platform into client workflows, making sure adoption is smooth and clients get the most from AI capabilities. Customer Health Monitoring: Track account health using key performance indicators, address issues early, and take action to support long-term client success and retention. Training & Enablement: Promote Harvey’s benefits through direct user engagement and work with Legal Product Specialists to support effective adoption.

About Notabene Notabene is focused on improving how money moves across the digital economy, with an emphasis on compliance and efficiency. Based in London, the team is expanding its reach across the EMEA region, supporting clients in the crypto industry. Role Overview: Customer Success Manager (EMEA) The Customer Success Manager plays a central part in supporting Notabene’s mission. This role manages and grows client accounts, shapes customer satisfaction strategies, and ensures clients reach their business objectives with Notabene’s products and services. What You Will Do Oversee the entire post-sales customer lifecycle, from onboarding through renewal and upsell. Build and maintain strong, long-term relationships with client stakeholders. Monitor and report on customer success metrics to ensure ongoing satisfaction. Guide clients through Travel Rule Compliance initiatives, offering expertise and support. Identify and pursue upsell opportunities, developing strategies to grow your accounts. What Success Looks Like Improved net retention rates within your managed accounts. Demonstrated in-depth knowledge of Notabene’s product suite and the broader industry. Recognition from customers as a reliable and trusted partner. Effective handling of commercial discussions, risk identification, and successful renewals and expansions. Why Join? This position offers the chance to contribute to a vital function supporting Notabene’s growth in the crypto sector. The Customer Success team is instrumental in driving both customer and business success across the EMEA region.

About the OpportunityJoin our vibrant team at Contentful as a Senior Manager, Customer Success for EMEA Enterprise (f/m/d). This pivotal role is designed for a proactive and seasoned professional who will spearhead strategies aimed at ensuring the success and satisfaction of our enterprise customers. Your primary objective will be to forge robust relationships with key stakeholders, promote the adoption of our innovative products, and amplify customer value.In this leadership role, you will focus on retention and revenue, overseeing the renewal strategy for your team. Exceptional communication, strategic acumen, and a comprehensive understanding of the needs of enterprise customers are essential.What to Expect?Leading Your Team: You will recruit, hire, and develop your Customer Success Managers (CSMs), becoming their mentor and the senior voice in critical situations. Foster a team culture centered on customer outcomes, accountability, and continuous improvement.Customer Relationships: Your team will manage a portfolio of approximately 25-30 enterprise accounts, acting as trusted advisors focused on delivering tangible business outcomes. Regularly assess customer health, conduct business reviews, and ensure every interaction exemplifies a consistent, value-driven approach.Retention & Growth: Collaborate with Customer Success leadership, Account Executives, and Regional Sales Directors to align on territory strategy and achieve mutual retention targets. Identify and pursue expansion opportunities, upselling, and cross-selling, with renewals seen as a natural outcome of delivering consistent value.Customer Success Strategy: Partner with Customer Success leadership and cross-functional teams in Sales, Product, and Support to shape and implement an effective customer success strategy. Develop the playbooks, processes, and best practices that empower your team to operate efficiently and at scale, while defining metrics that inspire excellence.Customer Advocacy: Serve as the internal champion for our clients, relaying structured insights back to Product, Engineering, and Marketing to influence the roadmap and ensure alignment with customer priorities.Forecasting & Performance: Maintain a rigorous weekly forecasting schedule, presenting clear updates to senior leadership on pipeline health and quota progress.

Join Anthropic as a Customer Success Manager for Beneficial Deployments in the EMEA region, where your primary focus will be to ensure our clients achieve exceptional value from our products. In this dynamic role, you will collaborate closely with diverse teams, drive client engagement, and foster long-term partnerships.You will be responsible for understanding client needs, implementing solutions, and delivering training and support. Your strategic insights will guide our clients in optimizing their use of our technology, helping them to navigate challenges and seize opportunities.

Rogo is redefining how finance professionals work by building Wall Street's first AI analyst. The team focuses on delivering technology that brings speed, accuracy, and actionable insights to investment banks, private equity funds, and investment firms. Backed by leading investors, Rogo is growing quickly and shaping a new category in enterprise AI. The Customer Success Manager - EMEA is based in London and manages a portfolio of client accounts across the region. This position supports clients through every stage of their journey, from onboarding and adoption to value realization, retention, and expansion. The role works closely with both daily users and executive sponsors, aiming to help clients achieve measurable results with Rogo and build lasting partnerships. What you will do Client relationship management: Act as the main contact for clients, using a consultative approach to understand their goals and needs. QBRs and executive alignment: Plan and lead quarterly business reviews and meetings to ensure alignment on objectives and next steps. Renewal management: Oversee the renewal process from start to finish, including forecasting, coordinating with stakeholders, and reducing churn risk. Customer health and retention: Track adoption and health metrics, manage escalations, and engage proactively to support retention. Account strategy: Build tailored success and account plans, mapping stakeholders, defining KPIs, and setting mutual action plans. Increase revenue: Identify upsell opportunities by analyzing customer performance and usage data. Advocacy and engagement: Encourage users and stakeholders to become advocates for Rogo within their organizations. This role suits someone who enjoys a high-energy setting, values high standards, and wants to help shape the future of finance.

Join Iru as a Customer Success Manager! At Iru, we are at the forefront of AI-powered security and IT solutions, utilized by some of the fastest-growing companies globally to safeguard their users, applications, and devices. Our platform is designed for the AI era, integrating identity and access management, endpoint security, and compliance automation into a cohesive solution that empowers IT and security teams with time and control. Backed by top-tier investors such as General Catalyst and Tiger Global, we recently raised $100 million, elevating our valuation to $850 million as of July 2024. Our esteemed clientele includes renowned companies like Notion and Replit, and we proudly partner with industry giants like ServiceNow and AWS. Iru has been recognized in Forbes’ America’s Best Startup Employers 2025 list for exceptional employee engagement and satisfaction. The RoleAs a Customer Success Manager, you will oversee a portfolio of commercial clients in the EMEA region, driving their success with our platform. You will serve as a trusted advisor, helping clients adopt and extract value from Iru’s innovative, AI-driven solutions.This is a hybrid role based in London, requiring in-office collaboration from Tuesday to Thursday.You will navigate various markets, balancing scalability with local nuances. Your success will be measured by customer retention and portfolio expansion while ensuring a consistently excellent and tailored customer experience.

Role overview Campfire seeks a Customer Support Manager for the EMEA region, based in London. This position focuses on assisting customers with both technical and accounting questions, managing complex support cases, and developing a deep understanding of Campfire’s products. As Campfire expands, this role will influence how the company supports its users and shapes the customer experience. What you will do Handle a variety of customer support cases, including those involving technical and accounting matters Build and maintain detailed knowledge of Campfire’s products Collaborate with Product, Engineering, and Customer Success teams to share customer feedback and drive product improvements Help refine and enhance support processes and strategies as the company grows Who this role suits This role is a good match for someone who enjoys working through challenges, adapts easily to new situations, and is interested in developing leadership skills over time.

Role Overview As a Client Success Manager for the EMEA region at instanda, the focus is on helping clients reach their goals using the instanda platform. This role centers on building strong client relationships, offering strategic advice, and encouraging effective use of the product. What You Will Do Support clients throughout the EMEA region as they work with the instanda platform Develop and maintain trusted partnerships with client teams Offer strategic guidance to help clients achieve their business objectives Promote adoption and effective use of instanda’s technology Work to ensure client satisfaction and long-term engagement Location London, England, United Kingdom

Job PurposeAs a Customer Success Manager (CSM) at Unily, you will leverage your experience to build strong partnerships with our clients, ensuring they realize the full value of our innovative products. Your role is crucial in enhancing client retention, satisfaction, revenue growth, advocacy, and product adoption. You will collaborate independently with various stakeholders, both within Unily and the client organizations. Ideal candidates will possess a perfect blend of relationship management skills and commercial insight, demonstrating structure, focus, adaptability, and a willingness to share their expertise with team members. Acting as the voice of the customer internally, you will also represent Unily positively within client businesses.Main Responsibilities:Serve as the primary contact for a designated portfolio of customers across diverse sectors, establishing a trusted advisor relationship and advocating for the customer within the organization.Collaborate with clients to define critical goals and key performance indicators to measure success.Guide customers towards achieving success and increasing product adoption by understanding their vision and providing tailored advice.

Role Overview Anaplan is seeking a Partner Success Director for the EMEA region, based in London. This leadership role focuses on building and maintaining strong relationships with partners, helping them succeed as they work with Anaplan’s planning platform. What You Will Do Guide partners through integrating and using Anaplan’s platform Support partners in improving their operational capabilities Work closely with collaborators to achieve shared goals Serve as a strategic advisor to ensure partner success What We Look For Experience leading partner relationships in a technology or SaaS environment Strategic thinking and a collaborative approach Strong communication and relationship-building skills Ability to deliver results through teamwork This position is based in London and covers the EMEA region.