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Mid-Market Customer Success Manager at Brex | San Francisco

BrexSan Francisco, California, United States
Hybrid Full-time $132.9K/yr - $166.1K/yr

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Experience Level

Mid to Senior

Qualifications

Proven success in customer success or account management roles, ideally within the fintech sector. Exceptional communication and interpersonal skills with a knack for building strong relationships. Analytical mindset with the ability to utilize data to drive decision-making and account strategies. Experience in managing a diverse portfolio of clients and understanding their unique business goals. Strong organizational skills and ability to multitask effectively in a fast-paced environment. A bachelor's degree in a relevant field is preferred.

About the job

Why Join Us

At Brex, we are revolutionizing the way businesses manage their finances with our cutting-edge, AI-powered spend platform. Our integrated solutions include corporate cards, banking, and global payments, paired with intuitive software for travel and expense management. Our clientele ranges from startups to enterprises, including renowned names like DoorDash, Flexport, and Compass, all leveraging Brex to maintain control over their spending, reduce costs, and enhance efficiency on a global scale.

Joining Brex means challenging yourself, redefining norms, and collaborating with some of the brightest minds in the industry. We are dedicated to fostering a diverse workforce and an inclusive culture. We believe in limitless potential and provide you with the tools, resources, and support necessary to propel your career forward.

Sales at Brex

The Sales team is pivotal to Brex's revenue generation, with each member directly impacting our success. Our focus is on creating new opportunities, acquiring new customers, and strengthening relationships with existing clients. Our vibrant culture celebrates both team achievements and individual successes, ensuring top performers receive recognition in a competitive yet supportive environment.

Your Role

As a Mid-Market Customer Success Manager II, you will take ownership of a diverse portfolio of our expanding customer base. You will collaborate with finance teams, from CFOs to Accounting Managers, guiding them to fully realize the value of Brex's offerings. You will gain extensive knowledge of Brex products and engage cross-functionally with Implementation, Solutions, and Product teams. Your role will involve developing and executing account strategies that align with customers' business objectives, utilizing product insights, stakeholder engagement, and collaborative efforts to boost product adoption, minimize churn, and enhance account value.

Work Location

This position is based in our San Francisco office. We embrace a hybrid work model that balances the energy of the office with the flexibility of remote work. Currently, we require employees to be in the office at least two coordinated days per week (Wednesday and Thursday). Starting February 2, 2026, this will increase to three days in the office (Monday, Wednesday, and Thursday). Additionally, we offer up to four weeks of fully remote work each year!

About Brex

Brex is at the forefront of financial technology, providing an innovative AI-driven platform that empowers businesses to manage their expenses confidently. Our comprehensive solutions combine corporate cards, banking, and global payments with user-friendly software for managing travel and expenses. We serve a diverse clientele, from startups to established enterprises, all benefiting from our tools to enhance their financial operations and drive efficiency.

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