Mid-Level Creative Marketing Manager

Hello, we are Brainstack, a diverse Ukrainian IT company specializing in multiple products.If you are seeking a space filled with opportunities for constant scaling and enjoy tackling challenging tasks, then you belong with us. Here, you will encounter challenges that will help you realize your ambitions, create profitable businesses with clarity, and transform ideas into successful IT products. Our team will always support you, ensuring you're never alone in facing challenges.Our portfolio includes mobile and web applications and services with a million-strong audience, spanning various niches: Health & Wellness, Mental Health, Astrology, AI, Utilities, and Parental Control. We are also developing our own R&D center.We are looking for an Email Marketing Manager to join our team focused on data intelligence.The team primarily develops services in the data search & intelligence sector, aiding users in information retrieval, data verification, and gaining insights through specialized online tools. Currently, our products operate entirely in a web format, targeting the global B2C market.What Awaits You The opportunity to take full responsibility for the email channel's development and influence key product metrics. Work in a product team that values the email marketer as an expert in their field. Participation in the development of multiple web products with a global audience. Establishing systematic product communication with users. The ability to design your approaches to email marketing and scale the channel.About You:You have 2+ years of experience in a similar position;You have worked with ESP platforms (Customer.io, Sendgrid, Wooxy, or similar);Experience in launching marketing and trigger email campaigns;

Join the Brainstack Team!We are a Ukrainian multi-product IT company with a dynamic environment where you can continually scale your skills. If you thrive on challenging tasks and seek opportunities to turn ideas into successful IT products, we want you on our team!At Brainstack, you will engage with a variety of mobile and web applications and services that cater to millions across various niches including Health & Wellness, Mental Health, Astrology, AI, Utilities, and Parental Control. We are also developing our own R&D center.We are currently seeking a DevOps Engineer to join our Infrastructure Team.Your Role:Support the infrastructure across 7 business units.Engage in dynamic development without limitations on technology use.Implement innovative solutions and work across diverse areas.

Join Brainstack as a General Manager, a pivotal role where you will not only oversee procurement but also shape and elevate high-impact products. We are looking for a dedicated expert ready to invest in building and growing our product lines, with the potential to grow into a General Manager for new or existing products.About Brainstack: We are a Ukrainian multi-product IT company that develops profitable businesses in the Parental Control, Wellness, and AI sectors, while advancing our own R&D center. Our portfolio includes cross-platform applications and services used by millions globally. In this dynamic environment, we focus on launching and scaling products with user acquisition as a key growth driver, where your role will have a tangible impact on our success.

Hello from Brainstack, a Ukrainian multi-product IT company dedicated to building profitable businesses in the realms of Health & Wellness, Mental Health, Astrology, AI, Utilities, and Parental Control. We also operate our own R&D center.If you are looking for a space filled with opportunities for constant growth and enjoy tackling challenging tasks, then you have come to the right place. Here, you will encounter challenges that will help you realize your ambitions, create profitable businesses without illusions, and transform ideas into successful IT products. Our team will always support you and never leave you alone with your challenges.We are seeking a Data Analyst who is eager to work with data that directly influences product and business decisions. You will join an experienced team and work on a single product that we are actively scaling. Our portfolio includes products in the niches of parental control, wellness, mental health, and studio products, providing stability, expertise, and growth opportunities.In this role, you will analyze product and marketing data, work with key metrics, seek insights for growth and optimization, build reports and dashboards, and closely collaborate with product, marketing, and other teams. The analytics you provide will directly impact decisions, hypotheses, and the further development of the product.We offer opportunities for both vertical and horizontal growth, work with mature products and data, as well as all necessary resources to realize your ambitions and professional growth.About You:You have at least 2 years of experience in data analytics.You are proficient in Python, SQL, and analytics automation.You have experience working with GTM, GA4, Amplitude, or similar systems.You possess practical skills in creating dashboards and working with BI tools (Tableau, Looker, Power BI, etc.).Your English level is Upper-Intermediate or higher.Nice to Have:Strong SQL, Tableau, Jira, GA, GTM skills and the ability to work within a team (focus on GA setup).Your Responsibilities:Develop dashboards and insights that allow for a broader perspective and quicker decision-making.Prioritize the development of new features and optimize existing ones, directly impacting business outcomes (ARPU, Retention, etc.).

Hello, we are Brainstack, an innovative Ukrainian multi-product IT company.If you are looking for a space full of opportunities to constantly scale and enjoy challenging tasks, then you've come to the right place. Here, you'll find challenges that will help you realize your ambitions, build profitable businesses without illusions, and turn ideas into successful IT products. Our team will always be there to support you through any challenges.Our portfolio includes mobile and web applications and services with a million-strong audience, covering various niches: Health & Wellness, Mental Health, Astrology, AI, Utilities, Parental Control. We are also developing our own R&D center.We are looking for a Finance Analyst at the Middle level for our SaaS products.What awaits you:- The opportunity to build management accounting for a large business- The chance to implement changes and automate processes- A dynamic environment.About you:At least 2 years of experience as a financial analyst/financial manager/business analyst in IT companies (SaaS experience is a plus);Practical experience with financial reporting (P&L, CF, BS);Advanced proficiency in Excel and Google Sheets;Experience in financial analytics, ability to evaluate performance based on key metrics;Basic knowledge of accounting;Ability to independently organize work and meet deadlines.Your tasks will include:Preparation of financial budgets, reports, and models (P&L, CF, BS) for two business units on a monthly basis;Plan-fact control of budget execution;Analysis of income and expenses, monitoring key performance indicators of business units;Calculation of key business performance metrics and analysis of their dynamics;Cross-team communication to enhance company efficiency;Ad-hoc analytics as requested by management.Your path to the position:[HR Interview > Tech Interview > Final Interview > Reference Check > Job Offer]To focus on what matters and realize your potential, it is important to have comfortable conditions. That’s why we ensure the best working environment for our team.

Greetings from Brainstack, a leading multi-product IT company based in Ukraine.If you're seeking a realm of opportunities for continuous growth and enjoy tackling challenging tasks, then you've come to the right place. Here, you will encounter challenges that will help you fulfill your ambitions, build profitable businesses without illusions, and transform ideas into successful IT products. Our team is always here to support you and won't let you face challenges alone.Our portfolio includes mobile and web applications and services with millions of users across various niches, such as Parental Control, Wellness, and AI.We are currently looking for a Helpdesk Engineer to join our friendly Infrastructure Operations team within the Infrastructure department.Key Responsibilities:— Provide user support (for employees);— Ensure the operational efficiency of the office;— Support and upgrade the company's internal services.Your Future Team:→ Lead David can teach you how to ask the right questions and find the answers;→ Team includes: System Administrator, 2 Helpdesk Engineers, DevOps Engineers, Head of Department.→ Tools: Jira (cat);→ Team level: Middle & Senior.What Awaits You:→ Work within a team that ensures stable and secure operations across the company;→ Make a real impact on employee user experience and the continuity of business processes;→ Opportunities to enhance your technical expertise and grow in IT Ops / DevOps / Security.About You:Experience in Helpdesk / IT Support / Service Desk Engineer roles for 6–12 months;Proficient understanding of Windows 10/11 and macOS at the user administration level;Knowledge of basic network principles (TCP/IP, DNS, DHCP, VPN);Experience with user management systems (Active Directory or similar);Strong problem-solving skills and the ability to work collaboratively in a team environment.

Brainstack is a Ukrainian multi-product IT company serving millions of users through mobile and web applications. The company’s portfolio includes products in Health & Wellness, Mental Health, Astrology, AI, Utilities, and Parental Control. Brainstack is also developing its own R&D center. Role overview The Wellness team seeks an Operations Manager to work remotely. This position centers on building effective collaboration across teams, streamlining business processes, and supporting the rapid scaling of wellness products. The Operations Manager will play a key part in shaping how operational models develop as the product suite grows. Key responsibilities Facilitate collaboration between Marketing, Product, and Tech teams by aligning priorities, supporting management practices, and removing obstacles. Digitize business operations by implementing a unified metrics system (including P&L and unit economics) and improving processes to speed up the journey from idea to launch. Standardize product launches and funnels to prepare operations for stable, scalable growth. Day-to-day tasks Inter-team collaboration: Establish and refine processes between Marketing, Product, Tech, and Support. Define ownership and resolve blockers. Operational rhythm: Lead regular management routines, such as weekly or bi-weekly syncs, planning sessions, and retrospectives. Track execution of decisions. Priority synchronization: Align team priorities, maintain a unified backlog, and remove low-impact initiatives. Metrics system: Build and manage a reporting system for business metrics (margins, CAC, ROAS, CR, Retention) using dashboards. Identifying inefficiencies: Spot process bottlenecks, analyze deviations, and recommend improvements. Requirements Minimum 3 years in operational management (such as COO, Head of Ops, GM, or Growth Lead roles). Proven experience scaling a business and building operational processes from scratch. Background in managing cross-functional teams and communicating across departments. Strong understanding of business metrics, especially P&L and unit economics. Excellent prioritization and resource management skills, with a track record of execution. Ability to bring structure to complex situations by designing clear, actionable processes.

Brainstack is a Ukrainian IT company developing mobile and web applications for millions of users. Its portfolio spans Health & Wellness, Mental Health, Astrology, AI, Utilities, and Parental Control. The company is also establishing its own R&D center. Role overview The team behind Brainstack's Parental Control application is looking for an Affiliate Manager. This is a fully remote position. What you will do Find and onboard new affiliate partners while maintaining strong relationships with current ones Grow revenue through affiliate channels Experiment with new offers and work closely with international partners Represent Brainstack at conferences to expand the partner network The affiliate team This group builds and strengthens partnerships that support business growth. Team members share knowledge, help each other tackle challenges, and encourage professional development. Who will thrive in this role People interested in working directly with a product and making a business impact Those eager to build skills in affiliate marketing Individuals who value ongoing learning and enjoy solving complex problems with a supportive team

Hello! We are Brainstack, a Ukrainian multi-product IT company.If you're looking for a space filled with opportunities for continuous growth and relish star-rated challenges, then you're in the right place. Here, you'll encounter challenges that will help you fulfill your ambitions, create profitable businesses without illusions, and transform ideas into successful IT products. Our team will always support you and will not leave you alone with your challenges.Our portfolio includes mobile and web applications and services with a million-strong audience across various niches: Health & Wellness, Mental Health, Astrology, AI, Utilities, Parental Control. We are also developing our own R&D center.We are searching for a User Acquisition Manager focused on Meta to effectively promote our mobile product in the Wellness niche.Opportunities Awaiting You:→ Join a strong team of 5 User Acquisition Managers (junior to senior levels) and an in-house creative team of over 15 professionals;→ Collaborate with a marketing team proficient in producing creatives (both motion and static) and a rapid testing cycle;→ Develop multi-channel marketing strategies;→ Test new approaches and enhance existing processes.About You:1-3 years of experience in a User Acquisition Manager role;Strong understanding of marketing metrics such as CPM, CTR, CPC, CR, CPA, ROAS, ROI, LTV, CAC, Churn, Retention and their relations to company financial outcomes;Experience with Meta advertising platforms (or TikTok Ads, Snapchat, etc.) and understanding their specifics;Ability to understand the role of creatives in performance, formulate hypotheses, and generate ideas;Proficient in analytics tools (Tableau, GA4, Looker Studio).Your Responsibilities:Develop and implement UA strategies for web platforms on Meta, Snapchat, TikTok, etc.;Plan, launch, daily optimize, and scale campaigns under clear KPIs (CAC/CPA, ROAS/ROMI);Analyze and test: conduct A/B tests at various stages of the sales funnel, from clicks to conversions, analyze creative performance, and adjust campaigns to improve results;Collaborate with the creative team: work together to create and adapt creatives for various formats and audiences;Conduct competitive research and identify growth opportunities: new audiences, placements, bundles, and creative approaches.

Welcome to Brainstack, a dynamic multi-product IT company based in Ukraine.If you're seeking a space filled with opportunities for continuous growth and enjoy tackling challenging tasks, then we are the perfect fit for you. Here, you will encounter challenges that will enable you to realize your ambitions, build profitable businesses without illusions, and transform ideas into successful IT products. Our team will always support you, ensuring you never face challenges alone.Our portfolio includes mobile and web applications and services with millions of users, spanning various niches: Health & Wellness, Mental Health, Astrology, AI, Utilities, and Parental Control. We are also developing our own R&D center.We are looking for a Product Marketing Manager to join our Mobile Studio.What awaits you:Collaborate with a team that rapidly tests ideas and launches new products;Impact the development of mobile applications and key business metrics;Formulate and validate hypotheses, work with creatives, funnels, and monetization; analyze results and identify new growth opportunities.

Hello! We are Brainstack, a dynamic multi-product IT company based in Ukraine.If you are looking for a space where you can continuously scale your skills and enjoy tackling challenging tasks, then you’ve come to the right place. Here, you will find opportunities that will help you realize your ambitions, create profitable businesses without illusions, and transform ideas into successful IT products. Our team will always support you and never leave you alone with challenges.Our portfolio includes mobile and web applications and services with a million-strong audience, covering various niches: Health & Wellness, Mental Health, Astrology, AI, Utilities, Parental Control. We are also developing our own R&D center.We are seeking a Frontend Developer to join our experienced Mobile Studio team.About the Role:You will be responsible for creating fast, stable, and scalable web and mobile interfaces that implement the product's business logic and enhance user experience. Your work will help us quickly test and launch new solutions, including integrations with AI and analytical systems.What the Team Does:We maintain existing products and regularly create new applications from scratch, many of which are in the AI sector. Therefore, you will be involved in building architectures, interfaces, and overall user experiences for new products.Why You Might Be Interested:Work at the intersection of web, mobile, and AI technologiesOpportunity to expand your tech stack and work with new technologiesInfluence in creating new products, not just maintenanceStrong cross-functional collaborationAbout You:You have at least 2 years of commercial experience in frontend development.You are proficient in React, TypeScript, and SCSS, and have the ability to create fast, adaptive web interfaces, with experience in layout design and tools like Figma, Webflow.Code quality: You are familiar with testing tools (e.g., Jest), Git processes, and writing clean, maintainable code.You have experience working with REST API and WebSockets.Tools: You have experience with CI/CD, bug tracking systems (e.g., Sentry), and basic security practices.Your Responsibilities:Develop and maintain web and mobile applications using React.Create and integrate functionality and business logic into web applications: data visualization from the backend, working with analytics integrations and events.Collaborate with designers and product managers to ensure a smooth and user-friendly UX across all platforms.

Hello! We are Brainstack, a leading Ukrainian multi-product IT company dedicated to creating profitable businesses in the niches of Health & Wellness, Mental Health, Astrology, AI, Utilities, and Parental Control, while also developing our own R&D center.If you are looking for a space filled with opportunities for continuous growth and enjoy tackling challenging tasks, then you’ve come to the right place! Here, you will find challenges that will help you realize your ambitions, build profitable businesses without illusions, and turn ideas into successful IT products. Our team will always support you and won’t leave you alone with challenges.We are on the hunt for a Motion Marketing Designer who aims to create impactful creatives that influence business metrics. You will join an experienced marketing team and work on a single product, which we are actively scaling. Our portfolio includes products in the niches of parental control, wellness, mental health, and mobile studio, providing stability, expertise, and growth opportunities.In this role, you will create motion creatives for performance marketing, analyze results through CTR, CPA, and CPC, and continually test new formats, approaches, and hypotheses. You will work closely with the marketing and product teams, having the space for creative initiative and experimentation within clear business objectives.We offer both vertical and horizontal growth, the chance to work with a scalable product, and all the necessary resources to realize your ambitions—ranging from mature processes to a team that values ideas and results.

Greetings! We are Brainstack, a dynamic multi-product IT company based in Ukraine.Are you seeking a realm of opportunities for continuous growth and thrive on challenging tasks? If so, you’ve come to the right place. Here, you'll encounter challenges that will help you realize your ambitions, build profitable businesses without illusions, and turn ideas into successful IT products. Our team will always support you and will not leave you alone with challenges.Our portfolio includes mobile and web applications and services with millions of users, covering various niches: Health & Wellness, Mental Health, Astrology, AI, Utilities, and Parental Control. We are also developing our own R&D center.We are on the lookout for a Junior Motion Marketing Designer to join our Wellness team.What awaits you:Creating captivating videos that attract attention, engage audiences, and drive sales;Influencing large-scale advertising campaigns viewed by millions;Working with cutting-edge formats: Reels, Shorts, Stories, UGC-style;Participating in the launch and optimization of ads on Meta, TikTok, YouTube, and other digital platforms.About you:A minimum of 0.6 years of experience with After Effects, Adobe Photoshop, Adobe Illustrator, and Figma;Knowledge of the fundamentals of composition, editing, color correction, and sound design;Ability to work with auxiliary programs and plugins;Basic skills in AI tools for Motion Design.Your tasks:Producing high-quality videos for business promotion on Meta, TikTok, Google, etc.;Continuously improving your work with AI tools;Close collaboration with the marketing team;Contributing to the generation and development of ideas for marketing tasks;Exploring new concepts and monitoring competitors in the market;Animating interfaces and supporting product tasks.Your path to the position:[HR Interview > Test Task > Tech Interview > Final Interview > Job Offer]To focus on what truly matters and realize your potential, it is crucial to have a comfortable environment. Therefore, we have taken care of everything: from growth opportunities to aspects that simply make daily work more comfortable.

Hello, we are Brainstack, a Ukrainian multi-product IT company.If you are looking for a space filled with opportunities for continuous growth and enjoy tackling challenging tasks, then you belong with us. Here, you will encounter challenges that will help realize your ambitions, create profitable businesses without illusions, and transform ideas into successful IT products. Our team will always support you and never leave you alone with the challenges.Our portfolio includes mobile and web applications and services with millions of users, covering various niches: Health & Wellness, Mental Health, Astrology, AI, Utilities, and Parental Control. Additionally, we are developing our own R&D center.We are looking for a Creative Marketing Lead for our R&D team — someone who will establish a system for identifying new growth opportunities (themes, audiences, approaches) and lead this direction from scratch.What awaits you:→ Full freedom in building the direction — you can create R&D in marketing from scratch, without limitations and predefined frameworks;→ Your own team — full ownership: from hiring to building effective work and developing people;→ Constant drive for novelty — every quarter is a new challenge: new ideas, new audiences, new hypotheses to test.About you:You have 3+ years of experience in positions such as Creative Producer / Creative Marketing Manager / Growth Manager;You are proficient in working with advertising libraries (Meta Ad Library, TikTok Ads Library, SimilarWeb) and competitive analysis;You understand performance metrics (ROAS, CPA, CTR, LTV) and can make data-driven decisions;You have experience in building hypothesis frameworks: from backlog to testing, validation, and scaling;You can think strategically: formulating roadmaps and prioritizing initiatives based on growth potential;You have worked with marketing funnels and understand product marketing and positioning;You can set clear tasks and provide strong, constructive feedback to the creative team;You have experience in mobile apps, SaaS projects, and digital marketing.

Brainstack is a Ukrainian multi-product IT company developing mobile and web applications for millions of users. The company focuses on health and wellness, mental health, astrology, AI, utilities, and parental control, with ongoing investment in its own R&D center. Role overview The Billing Manager joins the Wellness team to lead payment infrastructure for a B2C SaaS product with a large and expanding user base. This remote position shapes product revenue and business performance by owning and optimizing billing systems in the health and wellness sector. What you will do Manage and scale payment infrastructure for a growing SaaS platform. Develop and improve billing processes across multiple campaigns and varied payment scenarios. Influence key business metrics such as lifetime value (LTV), approval rate, and retention through billing strategies. Take full responsibility for the billing process, making decisions that directly affect revenue. Optimize payment routing between payment service providers (PSPs) and merchant IDs (MIDs), including fallback, cascading, and smart routing approaches. Boost approval rates across different products and regions, and adapt billing systems for new product launches. Pursue growth opportunities for LTV through billing models, retry logic, dunning, pricing strategies, and localization. Analyze user cohorts to assess billing’s impact on retention. Launch and manage MIDs (such as Stripe, Adyen, and other PSPs), and establish legal entity structures for various products and markets. Requirements Minimum 3 years in a billing or payments role within a subscription-based business. Hands-on experience with payment systems like Stripe, Adyen, Braintree, or similar providers. Strong understanding of subscription business models and working with LTV. Experience handling MIDs, multiple billing models, and fraud prevention measures. Ability to analyze billing analytics, connect metrics and cohorts to LTV and retention. Comfort with data-driven decision-making. Skill in balancing revenue growth with risk management. High sense of ownership and a proactive approach to identifying and acting on opportunities. Upper-Intermediate English proficiency.

Hello, we are Brainstack, a Ukrainian multi-product IT company.If you are seeking not just your next position but a space of opportunities for growth, and want to work with real products, large budgets, and star-level challenges—welcome.At Brainstack, we build profitable digital businesses without illusions, transforming ideas into products with a million-strong audience and allowing creativity to influence results.About Our Products and Approach:Our portfolio includes mobile and web products across various niches:Wellness;Parental Control;Mental Health;Self-discovery / Spirituality;AI and other digital areas.We do not fit people into projects.We get to know you, your thinking, experience, and ambitions—and only after that do we determine in which product you can maximize your potential or create a new direction for yourself.We are looking for a Creative Marketing Manager who operates at the intersection of creativity, performance, and product thinking.Your level, area of responsibility, and format of influence will be defined during the interview—based on real skills, experience, and potential.Opportunities for Growth in This Position:Vertical—advancing to senior/lead/head roles;Horizontal—across products, niches, or directions;Or developing your own expert direction within the company/project.About You:You could be the right person if:You have experience in creative/digital/performance marketing and are familiar with at least one paid advertising platform: Meta Ads, TikTok Ads, Google Ads, Snapchat, YouTube;You can generate ideas, create creatives and advertising materials, formulate hypotheses, and test them in real campaigns;You understand the basic principles of advertising analytics, performance metrics, and user behavior;You can clearly brief the team, present ideas, and work with feedback.

Hello, we are Brainstack, a dynamic multi-product IT company based in Ukraine.If you are seeking a space filled with opportunities for constant growth and enjoy tackling challenging tasks, you will fit right in. Here, you will encounter challenges that will help you realize your ambitions, build profitable businesses without illusions, and transform ideas into successful IT products. Our team will always support you and ensure you never face challenges alone.Our portfolio includes mobile and web applications and services that reach a million users across various niches: Health & Wellness, Mental Health, Astrology, AI, Utilities, and Parental Control. We are also developing our own R&D center.We are looking for a Middle Product Marketing Manager to join our Wellness team.Your responsibilities include:→ Working with funnels that engage hundreds of thousands of interested users;→ Influencing large-scale advertising campaigns seen by millions;→ Implementing bold initiatives that directly impact the business.

Brainstack is a Ukrainian multi-product IT company developing mobile and web applications in areas such as Health & Wellness, Mental Health, Astrology, AI, Utilities, and Parental Control. Millions of users interact with Brainstack products, and the company continues to expand through its own R&D center. Role overview This remote Product Marketing Manager role focuses on leading marketing for Brainstack's astrology product. The position emphasizes rapid experimentation, funnel optimization, and measurable business growth. The work involves both hands-on testing and strategic planning to improve performance across the product lifecycle. Key responsibilities Work closely with a team that quickly tests ideas and launches new products Influence mobile app development and impact core business metrics Develop and test hypotheses, collaborate with creative teams, analyze results, and identify new growth opportunities Improve conversion rates, gross profit, and gross margin at each stage of the funnel Oversee unit economics through structured experiments, affecting CAC, AOV, LTV, and other KPIs Build and scale a growth engine that consistently achieves results Prioritize and manage a backlog of growth hypotheses Ensure that growth strategies are scalable and sustainable Requirements Minimum 3 years in product marketing, growth, or performance marketing roles Demonstrated success improving revenue, conversion rates, and LTV through funnel analysis and experimentation Practical experience with A/B testing, funnel optimization, and a hypothesis-driven approach Ability to manage an end-to-end experiment system, from backlog to rapid rollout Strong analytical skills with tools like GA4, Amplitude or Mixpanel, and BI systems Experience building and improving unit economics Expertise in constructing, optimizing, and scaling engagement funnels efficiently Proven collaboration skills, working across functions to drive growth Comfort working with data, dashboards, and translating insights into action

Hello! We are Brainstack, a leading multi-product IT company based in Ukraine.If you are seeking a realm of opportunities for continuous growth and thrive on starry challenges, then you have come to the right place. Here, you will encounter challenges that will help realize your ambitions, create profitable businesses without illusions, and transform ideas into successful IT products. Our team is always here to support you and won’t leave you alone with your challenges.Our portfolio includes mobile and web applications and services with millions of users, covering various niches: Health & Wellness, Mental Health, Astrology, AI, Utilities, and Parental Control. We are also developing our own R&D center.We are currently looking for a Support Agent specializing in the Astrology niche.What Awaits You:→ Work in a dynamic environment with diverse tasks;→ Transparent and structured onboarding with team support at every stage;→ Numerous opportunities for career advancement within the company.About You:Fluent in English (B2/Advanced);Excellent communication skills;Strong time management and task prioritization abilities;Experience in Customer Care / Support;Experience with billing and payment systems will be an advantage.Your Responsibilities:Respond to customer email inquiries and assist in resolving technical and billing issues;Process refunds according to established workflows and customer requests;Work with preventive systems (fraud alerts, RDR, etc.);Adhere to SLA and internal service quality standards;Analyze customer inquiries, identify common issues, and communicate findings to management;Achieve established team KPIs and maintain high-quality service;Perform related tasks within the support team.Willingness to work on a changing schedule, including morning, daytime, and evening shifts (*evening shifts until 00:00/02:00).Your Path to the Position:[HR Interview > Technical Interview > Test Task > Job Offer]To focus on important matters and maximize your potential, having comfortable working conditions is crucial. Therefore, we have taken care of everything: from growth opportunities to elements that simply make daily work more comfortable.To Grow:We support your ambitions and desire for new experiences: