Merchant Operations Manager - Excellence in Operations

Join Stripe as a Risk Operations Associate in our User Policy Operations team, where you will play a pivotal role in safeguarding our platform and ensuring a seamless user experience. You will be responsible for analyzing risk-related data, implementing user policies, and collaborating with cross-functional teams to mitigate potential threats. This is an exciting opportunity for individuals who are passionate about risk management and operational excellence.

Join Stripe as a Credit Risk Operations Associate and be an integral part of our dynamic team. In this role, you will support our mission to provide seamless financial solutions while ensuring robust risk management practices. Your analytical skills and attention to detail will contribute to mitigating risks and enhancing our operational efficiency.

Role Overview The Senior Specialist, Policy Operations at Lyft, Inc. helps guide the policies that impact Lyft’s operations in Mexico City. This role works closely with teams across the company to keep Lyft’s activities in line with local regulations and to support business goals through effective policy work. Key Responsibilities Work with colleagues from different departments to interpret and apply local regulatory requirements. Help shape and refine internal policies that affect Lyft’s presence in Mexico City. Advocate for policy positions that align with Lyft’s business objectives. Analyze policy issues and regulatory frameworks relevant to Lyft’s operations. What You Bring Experience with policy analysis and understanding of regulatory environments. Ability to connect operational needs with policy requirements. Strong collaboration skills when working with cross-functional teams.

Role Overview Stripe is hiring a Risk Operations Associate focused on Verifications in Mexico City. This position helps protect the company’s operations by reviewing verification processes, spotting potential risks, and offering insights to strengthen systems and maintain security.

Join our dynamic operations team at Scale AI, where you will play a pivotal role in optimizing our processes to drive revenue and ensure our commitments to customers are met with exceptional quality and timeliness. Your expertise will be crucial in managing our supply operation funnel by developing and implementing innovative solutions, tools, and processes in collaboration with cross-functional teams, including Customer Operations, Product Operations, and Product Managers.In this role, you will tackle unprecedented challenges, demonstrating relentless determination to achieve outstanding results through pilots, tests, and experiments. Your ability to devise creative solutions will be essential in overcoming bottlenecks. This unique opportunity blends operational responsibility with significant influence over our critical outcomes, positioning you at the core of Scale's daily operations. We are looking for a scrappy, analytical, and empathetic individual who is focused on results and has the drive to inspire others.Key Responsibilities:Develop and implement key operational processes that are critical to our success.Oversee the daily delivery of customer commitments, ensuring satisfaction.Establish an effective feedback loop involving frontline teams, product development, strategy, and customers.Work collaboratively with various stakeholders to enhance processes for both new and existing customers.

Join our dynamic team at Stripe as a Consumer Operations Associate. In this role, you will be instrumental in enhancing our customer experience, ensuring that our clients receive the highest level of service. You will collaborate with various departments to resolve customer inquiries efficiently and contribute to the continuous improvement of our operational processes.

Role overview Stripe is hiring an Operations Associate for the Product Support Operations team in Mexico City. This position focuses on refining product support processes and helping deliver strong service to customers. The role involves close collaboration with teams across the company to make operations more efficient and improve how customers experience Stripe’s products.

Role overview PayJoy is hiring a Director of Fraud Operations in Mexico City. This leader will shape the company’s approach to reducing fraud risk and protecting both the business and its customers. The position focuses on designing and managing systems for fraud detection and prevention, monitoring data for suspicious patterns, and guiding a team responsible for operational integrity. What you will do Direct the development and implementation of fraud detection and prevention processes Review and interpret data trends to spot and respond to potential fraud risks Lead, mentor, and grow a team dedicated to operational security Collaborate with teams across PayJoy to strengthen fraud prevention strategies Foster a culture of vigilance and fraud awareness throughout the company Location This role is based in Mexico City.

At Darwin AI, we believe that individuals should focus on what only humans can do—empathy, creativity, and strategy. Everything else, the repetitive and tedious tasks, can be handled by AI. Discover more about us here.As an Operations Associate, you will work closely with the Head of Operations to ensure our processes are as intelligent as our technology. We are looking for a proactive individual with an ownership mentality who isn’t afraid to get their hands dirty and is eager to learn how to scale an AI startup from the inside.What Will You Do?1. Process Optimization: Identify flaws in current workflows and design and implement enhancements in Onboarding, Customer Success, and Support.2. Strategic Intervention: Directly engage with accounts needing assistance, proposing and executing solutions to enhance customer experience.3. Data-Driven Analysis: Utilize Excel/Sheets to analyze operational metrics and uncover improvement opportunities.4. Customer Voice: Gather critical user feedback to assist the product team in prioritizing the roadmap.5. Documentation: Create the "bible" of our processes to enable orderly team growth.

Stripe is looking for an Operations Associate in Mexico City to focus on Financial Crimes and Anti-Money Laundering (AML) investigations. This role centers on analyzing and investigating financial transactions to spot potential fraudulent activity. Careful attention to detail and strong analytical skills are essential for supporting Stripe’s commitment to secure and trustworthy payments. Key responsibilities Analyze financial transactions to detect and investigate suspicious or potentially fraudulent activities. Support the development and execution of risk management strategies. Work with internal teams and stakeholders to strengthen compliance procedures. Who succeeds in this role Detail-oriented professionals with a strong analytical mindset. Individuals comfortable collaborating across teams and adapting to evolving priorities. This position offers the chance to contribute directly to Stripe’s efforts in maintaining secure financial operations. The work environment values insight, teamwork, and a proactive approach to risk and compliance.

Join our dynamic team as a Security Manager, where you will be at the forefront of delivering top-tier security management solutions for our clients. We are looking for a motivated and detail-oriented professional who embodies creativity, initiative, and excellent teamwork skills. You will oversee both on-site and off-site security operations, refining and implementing security plans, and managing embedded consultants, contractors, and other risk management solutions.In this pivotal role, you will support project implementation and administration for the delivery of comprehensive protection services and on-site training. The ideal candidate will demonstrate exceptional organizational abilities, focusing initially on immediate project execution, security plan development, and resource management.Key Responsibilities:Provide operational support and strategic advice to senior leadership.Collaborate with the Security Operations Center (SOC) on various initiatives.Ensure alignment with senior leadership's policies and strategies.Assist in the evaluation, development, and execution of site-specific security strategies.Direct and oversee security personnel and subcontractors to ensure compliance with project contracts and timelines.Deliver essential safety briefings to local staff and visitors on-site.Lead the development and implementation of emergency crisis protocols, site security surveys, and training programs.Support security investigations as needed.Monitor responses to local security incidents, providing crisis management and emergency response support alongside the SOC.Generate periodic intelligence reports and assessments for clients.Liaise with government authorities, including military and law enforcement agencies.Prepare security reports with insights from SOC intelligence.Be available to respond to emergencies or incidents promptly.Assist in reporting and managing Key Control Risks.Carry out other tasks as required by daily operations with clients.

At Control Risks, we are a leading specialist risk consultancy dedicated to fostering secure, compliant, and resilient organizations in an increasingly volatile world. Our multidisciplinary approach, leveraging diverse technologies and global perspectives, is rooted in our firm belief that calculated risks are vital for our clients' success.The appointed candidate will operate from the Client's offices in Mexico City for an initial twelve-month period, overseeing operational and asset security (non-HSE) throughout various power generation activities nationwide, with a particular emphasis on the safety of our client’s personnel during their business travels.Key Responsibilities:Conduct comprehensive risk assessments focusing on asset security for upcoming projects, particularly those in high-risk areas, as requested by the commercial team or project leads. Additionally, monitor security during business trips undertaken by personnel.Implement the General Crisis Management Policy and established corporate security incident response plans.Develop and deliver training sessions on personal safety for travelers, incident response protocols, and other related topics as mandated by executives or requesting departments.Lead the response coordination and management during serious incidents affecting operations or personnel transfers, including sensitive situations such as kidnapping, extortion, robbery, and confrontations.Assist in supervising security services at various sites (offices, projects, warehouses) in collaboration with designated project managers.Ensure proper adherence to emergency protocols, including panic button usage and vehicle GPS systems.

Join our dynamic team at Stripe as a Fraud Operations Associate. In this role, you'll play a crucial part in safeguarding our platform against fraudulent activities. You will analyze data, identify patterns, and collaborate with various teams to implement solutions that enhance our fraud detection capabilities.

Role Overview Stripe is hiring a Tech Operations Associate in Mexico City. This entry-level role is designed for recent graduates ready to begin a career in technology operations. As part of Stripe’s operations team, you will help keep systems running reliably and efficiently. What You Will Do Support day-to-day technology operations Work alongside experienced team members to resolve issues and improve processes Contribute to Stripe’s goal of expanding the economic infrastructure of the internet Who Should Apply Recent graduates interested in technology and operations Individuals eager to learn and develop new skills within a fintech company This position is based in Mexico City, Mexico.

Hello! We are Fever, the premier tech platform transforming culture and live entertainment.Our mission is to make culture and entertainment accessible to everyone. Leveraging our innovative technology and data-driven strategies, we are changing the way audiences engage with live experiences. Each month, our platform inspires over 300 million individuals across more than 40 countries to discover unforgettable events, while empowering creators with insightful data and tools to scale and innovate their offerings.Our achievements speak for themselves: we have collaborated with industry titans like Netflix, F.C. Barcelona, and Primavera Sound, and our award-winning events are supported by top-tier global investors. How impressive is that?To continue our growth, we are seeking proactive individuals with a hands-on approach who are excited to shape the future of entertainment!Are you ready to join the experience?Now, let’s delve into the specifics of this role and how you can contribute to Fever’s mission.ABOUT THE ROLEWe are searching for an Onsite Operations Specialist who thrives on enhancing efficiency and consistently finds solutions to challenges!As a critical member of the Operations team, you will ensure the seamless execution of our events from inception to conclusion, leading your team and meticulously managing every operational detail.Developing and overseeing the operational plan for events, ensuring comprehensive coverage of all requirements (access control, staff allocation, cashless systems, kiosks, etc.).Directing the onsite execution, ensuring that setup, live operations, and closure occur flawlessly and in compliance with our standards.Monitoring the event closure process, which includes reconciliations, incident reporting, and further evaluations.

Join Our TeamAbout StripeAt Stripe, our Mexico City office stands as a dynamic center committed to transforming the financial ecosystem for businesses across the globe. We foster a culture of collaboration, innovation, and excellence, where each team member contributes to our mission of enhancing the global economy and increasing the internet's GDP. Our work is not only about creating beautiful solutions but also celebrating our collective achievements along the way. We prioritize a supportive environment where every voice is valued, and our dedication is reflected in our handling of over a million support cases annually, empowering users to overcome challenges and reach their potential.The Financial Crimes TeamDid you know that only about 4% of the world’s GDP is derived from internet commerce? At Stripe, we see this as a vast opportunity for innovation and prosperity. However, the promise of a global online economy also comes with significant risks, as malicious actors threaten the trust and safety of digital platforms. Our Financial Crimes team plays a crucial role in safeguarding our services, ensuring compliance, and identifying individuals involved in money laundering and other financial crimes.Your RoleWe are seeking a passionate individual committed to combating financial crimes and adept at unraveling complex investigations. You should possess a natural curiosity and the ability to navigate ambiguity while devising creative solutions. Your primary responsibilities will include conducting thorough investigations, making informed account-level decisions, and providing recommendations for regulatory reporting. You will analyze data, assess various indicators, and draw conclusions based on your findings.The ideal candidate will have a background in financial crimes compliance, particularly within the fintech or e-commerce sectors.

Position Objective The Regional Head of Business Operations will spearhead the launch, development, and scaling of field operations in their region, focusing on onboarding and activating new solutions for clients. This role will lead the end-to-end execution of the onboarding process, including the delivery and implementation of devices and operational tools, ensuring reliable service, high operational performance, and a quality experience for clients. In the initial phase, this position will have a strong operational and hands-on focus, directly managing field ambassadors, resolving operational incidents, and establishing the necessary processes to scale regional operations. As the operation grows, the role will evolve towards structuring leadership, operational discipline based on KPIs, and coordination with Product and Analytics teams. Main Responsibilities • Launch field operations in the region, establishing processes, operational structure, and execution standards. • Directly manage the B2B Ambassador team during the initial phase of operations, ensuring productivity, operational discipline, and consistency in the field. • Design and build the necessary structure to scale regional operations, defining roles and future layers of supervision. • Oversee the implementation of devices, tools, and solutions for clients, ensuring a professional and reliable experience. • Monitor and manage key indicators such as activation, field productivity, execution quality, and operational goal compliance. • Implement corrective actions when performance indicators require it. • Ensure the correct implementation of processes defined by the Product team in the field. • Collaborate closely with Product, Analytics, and other teams to identify opportunities for improvement in processes, tools, and operational flows. • Analyze operational metrics and generate visibility on regional performance to drive data-driven decision-making.

About Truelogic Truelogic delivers nearshore staff augmentation services and is headquartered in New York. With over two decades of experience, the company supports a wide range of clients, from startups to established industry leaders, on their digital transformation journeys. More than 600 technology professionals across Latin America collaborate with U.S. organizations on key projects. Truelogic partners with Fortune 500 companies as well as growing startups, focusing on results that drive impact. Role Overview: GTM Operations Specialist Based in Mexico City, the GTM Operations Specialist manages and advances the commercial pipeline for Truelogic. This position plays a central role in making sure each opportunity progresses smoothly from first contact through proposal and closing. As part of the Growth team, responsibilities include monitoring pipeline velocity, maintaining CRM data accuracy, and ensuring operational standards are met across all active deals. The role requires strong organizational skills and the ability to coordinate across teams so that every deal receives proper attention.

Join Leona: Transforming Healthcare TogetherAt Leona, we are dedicated to empowering individuals to take charge of their health and the health of their loved ones. Our ambitious mission is to revolutionize the interaction between patients and healthcare professionals, ensuring that quality care is accessible regardless of location.Our innovative platform enhances doctor-patient communication through WhatsApp, acting as an AI-driven clinical assistant to automate routine tasks and provide patients with 24/7 access to their healthcare providers.With teams in both San Francisco and Mexico City, our diverse group boasts extensive experience from successful tech companies such as Rappi, Uber, and Modern Fertility. We are proud to be backed by top investors, including General Catalyst and Accel.If you are eager to learn and contribute to building something extraordinary in an early-stage startup, we would love to meet you!The RoleAs a Business Operations Associate based in Mexico City (preferred), you will play a crucial role in shaping our operational strategies and processes to enhance efficiency and scalability.