Merchant Operations Manager - Excellence in Operations

Indiecampers is seeking an Operations Manager based in Mexico City. This position centers on improving daily operations and ensuring a seamless customer journey. The Operations Manager will oversee logistics, refine processes, and guide a team dedicated to reliable service. Key responsibilities Manage logistics to maintain smooth and consistent operations Identify opportunities to improve existing processes and put changes into practice Lead and support a team focused on delivering efficient, effective service Work to enhance the overall experience for customers Location This role is based in Mexico City, Mexico.

Join Restaurant365 as a Marketing Operations Manager and drive our marketing initiatives to new heights! In this pivotal role, you will be responsible for optimizing marketing processes, managing data-driven campaigns, and ensuring seamless execution of marketing strategies. This is an exciting opportunity to work in a dynamic environment and make a significant impact on our growth.

About Checkout.com Checkout.com enables online payments for well-known brands such as eBay, ASOS, Klarna, Uber Eats, and Sony. The company's goal is to make every online checkout smooth and efficient, helping businesses grow and customers transact with ease. Checkout.com operates from 19 offices across six continents, with its headquarters in London. The team values performance, continuous improvement, and a collaborative spirit. As the company grows in the Americas, a new Operations Hub is launching in Mexico City to better support merchants in the region. Role Overview: Compliance Operations Manager The Compliance Operations Manager will lead the compliance operations team based in Mexico City. This position focuses on overseeing Transaction Monitoring (TM) and Screening operations, making sure financial crime prevention efforts remain effective and can scale as the business grows. Key responsibilities include building and managing a team of Team Leads and Analysts, driving operational excellence, and ensuring alignment with global compliance standards. The manager will play a central role in executing the "Follow-the-Sun" model, providing continuous coverage for all regions where Checkout.com operates. This role requires bridging local operations with the broader global compliance strategy, maintaining high standards of quality and regulatory compliance in a changing environment. Location Home-based, Mexico

Finance & Operations Manager — MexicoLocation: Mexico City, Mexico (on-site) Type: Full-time About OutpostAt Outpost, we are revolutionizing cross-border commerce with a robust infrastructure designed by seasoned professionals from top companies like Revolut, Adyen, Airwallex, and Wayflyer. Our dedicated local entities span across 58 jurisdictions, empowering enterprise merchants with access to local acquiring, diverse payment methods, and comprehensive tax compliance through a seamless integration. We simplify local complexities, allowing merchants to concentrate on their growth.As we expand our operations in Mexico, we are excited to invite a foundational team member for our Mexican entity. The RoleIn this pivotal position, you will be the local steward of Outpost's Mexican entity, ensuring compliance, financial health, and operational excellence. This hands-on role encompasses accounting, tax compliance, and daily operations management. Collaboration with our global operations and finance teams, as well as external advisors including local legal counsel, will be key to your success. Responsibilities Finance & Tax ComplianceLead all statutory accounting and financial reporting for the Mexican entity.Oversee tax filings and compliance obligations with the SAT, including IVA, IEPS, ISR, and monthly/annual declarations.Ensure accurate and timely CFDI issuance, adhering to SAT requirements.Manage relationships with local tax advisors and external auditors.Monitor SAT regulatory updates and assess their implications for Outpost and our merchants.Assist with transfer pricing documentation and intercompany compliance in collaboration with the global finance team. OperationsOversee merchant onboarding for Mexican transactions, coordinating with our global operations team.Manage local banking relationships and cash flow for the entity.Support commercial operations including contracts, vendor management, and regulatory correspondence.Act as the primary local liaison for regulators, auditors, and banking partners.Coordinate with PSP partners in Mexico on operational and compliance issues. Desired QualificationsLicensed Contador Público (CPA) with active professional credentials.Proven experience in finance, accounting, or operations management.Strong understanding of Mexican tax regulations and compliance requirements.Excellent communication and interpersonal skills.

Since our inception in 1998, we have been driven by a mission to redefine how gamers engage with their beloved titles. Today, we proudly encompass a global workforce of over 12,000 professionals across more than 70 studios in 26 countries.We are dedicated to assisting video game developers and publishers by providing a vast array of solutions that range from art and audio services to testing, localization, and ultimately, Player Engagement. This rapidly growing service line at Keywords Studios encompasses technical support, community management, and trust & safety services tailored for a diverse portfolio of AAA and Indie studios in the gaming sector.Join us in our quest to cultivate vibrant player communities and deliver exceptional experiences! Role OverviewAs the Operations Manager, you will spearhead multiple projects towards successful completion. Your leadership prowess will serve as the catalyst for achieving project goals, leaving a significant mark on our organizational objectives.Your meticulous approach to project tracking and budget management will drive operational profitability while ensuring timely and accurate billing across all projects. By proactively managing project scope changes, identifying potential risks, and developing strategic contingency plans, you will ensure seamless project outcomes with confidence. Desired QualificationsLeadership:Oversee assigned projects comprehensively, ensuring that client expectations are met and processes are adjusted as required.Collaborate with the Business Development Management Team to evaluate new project scopes, providing expert guidance to clients while agreeing on processes and timelines.Maintain performance records for Team Leads and agents, offering ongoing feedback and mentorship.Coordinate schedules with Team Leads and facilities to ensure optimal project execution.Engage daily with clients, managing all project-related communication and strategies.Implement quality control measures across projects.Define workflows and responsibilities among project team members.Guarantee financial success for projects by delivering accurate reports and invoices to clients punctually.Timely address and resolve project or HR issues, escalating them when necessary.Analytics:Possess a keen eye for identifying errors or inconsistencies in both personal and team contributions, addressing or amending them as necessary.Ability to prepare, interpret, and effectively utilize management information reports.Play a crucial role in designing and improving processes, methodologies, and tools while maintaining thorough documentation.Communication:Deliver comprehensive briefings to Team Leads and agents, ensuring alignment with project objectives and strategies.

At Scale AI, we are at the cutting edge of machine learning technology, empowering advanced robotics systems. As an Operations Program Manager dedicated to data creation for robotic models, you will architect and implement innovative solutions, tools, and processes that facilitate the generation of high-quality training datasets at scale. Your role will be crucial in ensuring the accurate and timely delivery of datasets that enhance perception, manipulation, and autonomous decision-making capabilities in robotic platforms. Joining our dynamic team of operators and collaborators, you will play a pivotal role in ensuring consistent delivery and high customer satisfaction. Your determination to achieve exceptional results will drive you to conduct pilots, tests, and experiments, before transitioning new designs to our skilled operational teams. This exciting position blends operational excellence, process optimization, and cross-functional leadership, offering you the chance to collaborate with diverse teams including Engineering, Marketing, Operations, and Analytics across the globe.

About Us SharkNinja is a leading global product design and technology firm, renowned for its diverse range of 5-star rated lifestyle solutions that enhance the lives of consumers worldwide. With two trusted brands, Shark and Ninja, we boast a successful history of pioneering innovative consumer products across multiple categories, significantly boosting our growth and market presence. Our headquarters are located in Needham, Massachusetts, and we proudly employ over 4,100 associates, with our products available through major retailers and online platforms globally. Title: Manager, Mexico DC OperationsReports to: Vice President, Americas LogisticsLocation: Mexico City, Mexico/HybridCompany Background/Culture At SharkNinja, we pride ourselves on being relentless innovators in the housewares sector, paying meticulous attention to detail while prioritizing consumer satisfaction. Our success is built on empowering our employees and embracing opportunities to remain competitive. Our unwavering focus on addressing consumer pain points has cultivated a dedicated following, resulting in consistently high ratings for our products. Our commitment to consumer needs has positioned Shark as a leading brand in vacuum cleaners and Ninja as a top player in kitchen appliances. For more information about SharkNinja, please visit us at: www.sharkninja.com

About UsAt Taptap Send, we are on a mission to revolutionize cross-border financial services for emerging markets, enabling families to thrive, bolstering local economies, and transforming the way millions interact with financial solutions.Since our inception in 2019, we have redefined how money is transferred internationally, operating across six continents and addressing both high-demand and underserved remittance corridors. By harnessing the shift from traditional banking to mobile technology, we bring digital finance to communities previously neglected by conventional systems. Our next growth phase focuses on creating a suite of services tailored specifically for diaspora communities, featuring local cards and expanded savings and payment functionalities.We are rapidly expanding, supported by top-tier investors, and scaling a product that marries real-world impact with cutting-edge fintech innovation.Learn more about us:Founded by Harvard alumni and seasoned entrepreneurs who successfully built Segovia (acquired) and GiveDirectly (over $300M revenue, recognized as the fastest-growing NGO globally)Backed by prestigious investors including Spark Capital, Canaan, Reid Hoffman, Breyer Capital, Unbound, Wamda, and othersDeveloped by top global talent from Bain, Google, McKinsey, Uber, Checkout, Bolt, and more - we prioritize speed, humility, and a deep commitment to our missionA truly diverse team - over 250 individuals representing more than 50 nationalities and speaking over 50 languagesGuided by our core values - ownership, impact, humility, and heart - manifested in our actions, not just wordsThe RoleTaptap Send is in search of an analytical and motivated leader to join our Operations team. You will be responsible for enhancing the payout experience for our customers in Latin America and globally. Your role will involve analyzing the performance of our payment network, identifying opportunities for process improvements both internally and with our partners, and collaborating with payment partners across various countries.This position encompasses a diverse range of Taptap Send’s global operations. You will leverage your project management expertise to collaborate with our operations, support, trading, and finance teams. From negotiating contract terms to resolving operational challenges, you will serve as the primary point of contact for our partners.

Become a vital part of Novibet as a VIP Operations Specialist!Are you eager to embrace a pivotal role within a thriving and fast-paced organization? If you possess a strong enthusiasm for VIP Operations and excel in high-energy environments, this opportunity is tailored for you.About UsFounded in 2010, Novibet is a leading GameTech company with a global presence across Europe, the Americas, and various other regions, including Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand. Our offices span Greece, Malta, Brazil, and Mexico, employing over 1,200 dedicated professionals. We are dedicated to remaining at the cutting edge of technological advancements, consistently pushing boundaries to provide seamless entertainment and online gaming experiences to our rapidly growing customer base.Why Choose Novibet?At Novibet, your potential is recognized and nurtured. We prioritize growth through continuous learning and collaboration among a team of forward-thinkers who adapt dynamically to new challenges. We are equally committed to cultivating a positive, inclusive, and supportive workplace culture that empowers every individual to flourish.Join us and become part of a global team that values innovation, teamwork, and personal development.Your RoleAs a VIP Operations Specialist, you will serve as the primary point of contact for our esteemed players across various communication channels, addressing any issues that may arise during their interactions with our platform.Key ResponsibilitiesDeliver exceptional service to players, assisting with problem resolution, answering inquiries, promoting ongoing promotions, and rewarding their engagement effectively and efficiently.Collaborate with multiple departments (Trading, Bonus Team, Customer Support, Risk & Payments, etc.) to escalate and resolve player-related issues.Align with business objectives and policies to meet targets while ensuring adherence to processes.Operate with the utmost responsibility regarding matters affecting our most valued players.Your QualificationsOutstanding communication skills.Strong attention to detail and a proactive mindset.Advanced proficiency in MS Excel.Fluency in English is an advantage.Ability to multitask and prioritize effectively.Willingness to work shifts and weekends.Previous industry experience is essential.At Novibet, we cherish diversity and are committed to fostering an inclusive and fair workplace. All recruitment and employment decisions are made without regard to race, color, religion, gender, nationality, age, disability, or any other characteristic protected by law.

Roland Berger is seeking experienced Senior Consultants with a focus on Operations to join our dynamic Mexico City office. In this pivotal role, you will engage in high-impact consulting projects across a diverse array of industries, contributing to the enhancement of operational excellence and fostering growth through innovative solutions. Our Operations team specializes in engineering, procurement, production, supply chain management, service optimization, operational efficiency, and quality assurance. We pride ourselves on our deep understanding of industry challenges and our ability to deliver creative strategies to optimize business performance.As a Senior Consultant, you will have the opportunity to interact directly with client leadership and guide specialized teams. From day one, you will be viewed as an entrepreneur within our organization, encouraged to take initiative, think outside the box, and embrace responsibility. This position allows you to thrive in a fast-paced, global environment, significantly impacting our clients and our consulting practice's success.Key ResponsibilitiesOversee client projects, ensuring high levels of client satisfaction, team performance, and timely, budget-compliant delivery.Cultivate and maintain strong, long-term client relationships.Assist management in acquiring and delivering Operations projects.Gather, analyze, and interpret client and industry data.Evaluate client situations and develop customized operational strategies to improve performance.Structure problem-solving processes, develop project timelines, and delegate tasks to team members.Lead problem-solving initiatives, change management, and transformation efforts throughout client engagements.Create action plans to enhance products and processes, boost efficiency, and ensure scalability.Engage with client personnel at all levels, from shop floor operators to executive leadership.Contribute to project documentation and capability-building resources.Mentor junior team members through on-the-job training and coaching.Develop intellectual capital in key areas as part of our thought leadership initiatives.Travel to client sites as necessary.Keys to Success:Proven ability to manage complex projects effectively.Experience engaging with senior management, both written and verbally.Exceptional presentation skills, both written and oral.Strong analytical and problem-solving capabilities.Adept at seeing the big picture while maintaining attention to detail.Ambitious and driven.Team-oriented with excellent communication and interpersonal skills.Familiarity with supply chain management frameworks such as SCOR and industry best practices.

Role overview PayJoy is hiring a Director of Fraud Operations in Mexico City. This leader will shape the company’s approach to reducing fraud risk and protecting both the business and its customers. The position focuses on designing and managing systems for fraud detection and prevention, monitoring data for suspicious patterns, and guiding a team responsible for operational integrity. What you will do Direct the development and implementation of fraud detection and prevention processes Review and interpret data trends to spot and respond to potential fraud risks Lead, mentor, and grow a team dedicated to operational security Collaborate with teams across PayJoy to strengthen fraud prevention strategies Foster a culture of vigilance and fraud awareness throughout the company Location This role is based in Mexico City.

Join Stripe as a Risk Operations Associate in our User Policy Operations team, where you will play a pivotal role in safeguarding our platform and ensuring a seamless user experience. You will be responsible for analyzing risk-related data, implementing user policies, and collaborating with cross-functional teams to mitigate potential threats. This is an exciting opportunity for individuals who are passionate about risk management and operational excellence.

Join our dynamic operations team at Scale AI, where you will play a pivotal role in optimizing our processes to drive revenue and ensure our commitments to customers are met with exceptional quality and timeliness. Your expertise will be crucial in managing our supply operation funnel by developing and implementing innovative solutions, tools, and processes in collaboration with cross-functional teams, including Customer Operations, Product Operations, and Product Managers.In this role, you will tackle unprecedented challenges, demonstrating relentless determination to achieve outstanding results through pilots, tests, and experiments. Your ability to devise creative solutions will be essential in overcoming bottlenecks. This unique opportunity blends operational responsibility with significant influence over our critical outcomes, positioning you at the core of Scale's daily operations. We are looking for a scrappy, analytical, and empathetic individual who is focused on results and has the drive to inspire others.Key Responsibilities:Develop and implement key operational processes that are critical to our success.Oversee the daily delivery of customer commitments, ensuring satisfaction.Establish an effective feedback loop involving frontline teams, product development, strategy, and customers.Work collaboratively with various stakeholders to enhance processes for both new and existing customers.

Join latamcent as a proactive and detail-oriented Project Manager, where you will play a vital role in managing client accounts and collaborating with internal teams. In this fast-paced environment, your organizational skills will shine as you oversee project timelines, deliverables, and execution to ensure successful project completion from initiation to delivery.You will closely collaborate with account teams, clients, and stakeholders to facilitate seamless project progression, ensuring clear communication and accountability throughout all phases.Your ResponsibilitiesProject Management & Team CoordinationAssist account teams to guarantee timely and high-quality delivery for all client initiatives.Oversee client action items, deliverables, promotions, and marketing calendar updates.Monitor tasks, timelines, and dependencies across various projects.Ensure effective communication between internal teams and external stakeholders.Document and communicate all responsibilities accurately.Marketing Calendar & PromotionsManage and update client marketing calendars and promotional schedules.Collaborate with internal teams to align marketing initiatives with agency goals.Serve as the primary contact for execution-related inquiries and updates.Ensure stakeholder alignment and communication at every project stage.Special Projects & OnboardingOversee the distribution of creative deliverables, ensuring accuracy and timely delivery.Facilitate new client onboarding by coordinating project setup, timelines, and resources.Collect and organize essential information for smooth transitions for new accounts.Work cross-functionally to position clients for long-term success.

Join our dynamic team at Stripe as a Consumer Operations Associate. In this role, you will be instrumental in enhancing our customer experience, ensuring that our clients receive the highest level of service. You will collaborate with various departments to resolve customer inquiries efficiently and contribute to the continuous improvement of our operational processes.

Are you ready to take your career to the next level with a dynamic boutique wealth management firm? We are seeking a dedicated and enthusiastic Client Operations Specialist to join our remote team. In this pivotal role, you will be the first point of contact for client inquiries, managing account administration and custodial processes with esteemed partners like Charles Schwab and Fidelity. You will play a crucial role in supporting our advisors and ensuring an exceptional client experience in a collaborative, high-touch environment. If you have a background in financial planning or RIA experience, we want to hear from you!As a Client Operations Specialist, your primary responsibilities will include:Acting as the principal contact for client service and operational inquiries, addressing questions regarding accounts, paperwork, and custodial processes.Processing and managing account openings, transfers, maintenance requests, and cash movements for a seamless client experience.Assisting financial advisors with account administration and client follow-ups to enhance service delivery.Liaising with custodians to resolve issues efficiently while maintaining operational excellence.Ensuring compliance standards are met while providing polished, professional service.

Hello! We are Fever, the premier tech platform transforming culture and live entertainment.Our mission is to make culture and entertainment accessible to everyone. Leveraging our innovative technology and data-driven strategies, we are changing the way audiences engage with live experiences. Each month, our platform inspires over 300 million individuals across more than 40 countries to discover unforgettable events, while empowering creators with insightful data and tools to scale and innovate their offerings.Our achievements speak for themselves: we have collaborated with industry titans like Netflix, F.C. Barcelona, and Primavera Sound, and our award-winning events are supported by top-tier global investors. How impressive is that?To continue our growth, we are seeking proactive individuals with a hands-on approach who are excited to shape the future of entertainment!Are you ready to join the experience?Now, let’s delve into the specifics of this role and how you can contribute to Fever’s mission.ABOUT THE ROLEWe are searching for an Onsite Operations Specialist who thrives on enhancing efficiency and consistently finds solutions to challenges!As a critical member of the Operations team, you will ensure the seamless execution of our events from inception to conclusion, leading your team and meticulously managing every operational detail.Developing and overseeing the operational plan for events, ensuring comprehensive coverage of all requirements (access control, staff allocation, cashless systems, kiosks, etc.).Directing the onsite execution, ensuring that setup, live operations, and closure occur flawlessly and in compliance with our standards.Monitoring the event closure process, which includes reconciliations, incident reporting, and further evaluations.

About UsWelcome to StripeAt Stripe, we're revolutionizing financial infrastructure for businesses worldwide. With millions of clients ranging from renowned global enterprises to dynamic startups, we empower them to accept payments, optimize revenue, and unlock new growth opportunities. Our mission is to elevate the GDP of the internet, and we invite you to join us in this transformative journey, where your work can have a profound impact on the global economy.Join Our TeamThe Financial Crimes team is pivotal in safeguarding a healthy financial ecosystem and maintaining trust in the Stripe platform. We work diligently to prevent prohibited parties from accessing our services while identifying and mitigating risks related to money laundering, terrorist financing, and other financial crimes. As our user base and global reach expand, this team will play a crucial role in upholding regulatory compliance and contributing to our mission of enhancing the GDP of the internet responsibly.Our Mexico City office embodies a culture of collaboration, innovation, and excellence. As a member of this vibrant team, you will be part of a mission-driven community committed to reshaping the financial landscape for businesses everywhere. We value teamwork, creativity, and celebrating our successes together, all while striving for excellence in our craft.We foster an inclusive and supportive environment where every team member's voice is valued. Our commitment is evident as we handle over a million support cases each year, empowering our users to resolve challenges and achieve their objectives.

IndustryCustomer Service and Client RelationsWork ArrangementFully RemoteJob TypeFull-timeWork ScheduleFull-time, with overlap with US working hoursLocations:Global Remote (PH, LATAM, EMEA)About Pearl TalentPearl Talent connects the top 1% of global candidates with leading startups in the US and EU. Our clients have collectively raised over $5 billion and are backed by prestigious investors like OpenAI, a16z, and Founders Fund. We seek ambitious candidates eager for long-term growth and promotion opportunities, often leading to roles in the US and EU.Discover our mission and values: WATCH HEREWhy Work with Us?At Pearl, we offer more than just a job; we provide a chance to engage with innovative founders from the US and EU. Our focus is on placing you in roles that foster growth, challenge you, and help you build a meaningful, long-lasting career.About Our ClientOur client is a rapidly expanding direct-to-consumer wellness and functional nutrition company dedicated to developing science-based products that streamline daily health routines. They prioritize exceptional customer experiences while scaling operations in a fast-paced e-commerce sector.Role OverviewThe Senior Customer Service Operations Manager will lead and enhance customer support operations for a thriving e-commerce business. This hands-on, player-coach position will start with direct ticket management and evolve into creating repeatable processes, AI workflows, and managing a small support team. The role involves close collaboration with founders and cross-functional teams to leverage customer insights for impactful business improvements. Ideal candidates are operationally savvy, empathetic, detail-oriented, and committed to providing outstanding customer experiences in a dynamic environment.Your ImpactOversee end-to-end customer support operations to enhance satisfaction and retention.Develop efficient processes that minimize manual tasks and ensure consistency across the team.Implement AI-assisted support to automate repetitive tasks and expedite resolutions.Work cross-functionally to extract insights that shape product, marketing, and retention strategies.Directly contribute to business outcomes through scalable, customer-centric operational improvements.