Medical Reviewer at psicro | Sofia

As the Quality Lead for Fraud & User (Re-)Review at bunq, you will play a crucial role in establishing trust through operational excellence, ensuring compliance with regulations, and providing our users with an effortless and stress-free experience. Your leadership will empower our team to uphold the highest standards in quality, speed, and compliance.Are you ready to take charge and lead the charge? Apply now and join us on this transformative journey Key ResponsibilitiesEnsure exceptional quality standards by maintaining high scores in Fraud and User (Re-)Review workflows, guaranteeing smooth and empathetic user interactions.Prioritize fraud prevention and user trust without compromise.Enhance quality control and learning processes by consistently performing Quality Control (QC) evaluations and managing any backlog effectively.Address structural issues proactively to prevent user impact.Maintain strict regulatory compliance by adhering to all relevant regulations and fraud detection frameworks.Utilize AI for enhanced efficiency by implementing AI tools to manage increased case volumes and innovating workflows to optimize quality operations.Lead and mentor your team effectively, balancing business goals with individual growth.Collaborate across departments to continuously improve quality assurance processes.QualificationsYou possess a strong understanding of KYC, EDD, AML, and fraud detection frameworks, coupled with deep regulatory knowledge to ensure precise decision-making in high-stakes situations while maintaining a positive user experience.You have experience in implementing and optimizing AI-driven systems for case evaluation and quality control.You excel at scaling quality operations efficiently in response to growing case volumes.You are adept at balancing team workloads with business objectives and regulatory audits, ensuring a critical error rate of 0%.You possess excellent communication skills to align stakeholders and enhance team performance.

ABOUT TIDEAt Tide, we empower small and medium enterprises (SMEs) to optimize their operations and save both time and money. Our offerings include not only business accounts and essential banking services but also a robust suite of administrative solutions that span invoicing to accounting.With over 1.8 million members across the UK, India, Germany, and France, Tide is revolutionizing the small business banking sector.Utilizing cutting-edge technology, all our solutions are tailored specifically for SMEs, featuring quick onboarding, low fees, and innovative functionalities. Our mission is clear: to enable SMEs to focus on what they love by minimizing their operational burdens.Tide facts:Available for SMEs in the UK, India, Germany, and FranceOver 1.8 million members: 800,000 in the UK and 1,000,000 in India, with rapid growthMore than $300 million raised in fundingA diverse team of over 2,500 Tideans worldwideOffices located in Central London, with a member support and technology hub in Sofia, Bulgaria, alongside additional tech centers in Serbia, Romania, Lithuania, and Hyderabad, as well as offices in Gurugram, New Delhi, Berlin, Paris, and Luxembourg.ABOUT THE ROLE:What we’re seeking:We are in search of a motivated Fraud Alert Review Analyst with a solid grasp of fraud concepts. This proactive individual will play a critical role in ensuring Tide employs all necessary measures to detect and prevent fraudulent activities.This position is an integral part of our Ongoing Monitoring team, functioning as the first line of defense (1LOD). You will be tasked with identifying suspicious fraudulent behavior while providing exceptional service to our members. Your responsibilities will include monitoring transactions and behaviors within our member base, identifying, and investigating potentially fraudulent activities. We seek someone passionate about fraud prevention, dedicated to minimizing risk for Tide and allowing our members to return to their core business activities.As a Fraud Alert Review Analyst, your responsibilities will include:Analyzing transactions across diverse payment types and products to identify signs of fraud.Providing insights into potential improvements for our tools and processes used in transaction analysis.Utilizing various tools for conducting different types of reviews and investigations, including open-source investigations.Managing...

We are seeking a dedicated and detail-oriented Macedonian Audio Transcription & Quality Reviewer to join our team. In this role, you will be responsible for transcribing audio content and reviewing the quality of transcribed texts to ensure accuracy and adherence to language standards.

At bunq, we simplify banking for our users. From the moment someone signs up, we ensure their experience is seamless, efficient, and straightforward. When automated systems require human intervention for user verification, your leadership will be crucial. You and your team will provide fast, accurate, and outstanding service right from the start. As the User Verification Team Lead, you'll oversee a group of KYC agents, guaranteeing our users are welcomed swiftly and securely, enabling them to commence their banking journey with us immediately Take Charge of User VerificationIn your role, you will:Efficiently manage the User Verification backlog, ensuring proactive measures are in place so users experience no delays.Identify areas of improvement within our processes and recommend enhancements that elevate operational efficiency, benefiting both users and the team.Encourage and support your team of User Verification Agents in achieving their KPIs and advancing their careers, cultivating a culture of excellence and ongoing improvement Ideal Candidate Profile:You possess strong empathy and emotional intelligence, enabling you to comprehend users' needs and concerns.You are a systematic thinker, capable of making independent and confident decisions.Your tenacity drives you to ensure the job is completed and users are satisfied.You proactively seek to incorporate AI into daily operations to enhance our processes further

Role Overview flix is hiring a Fraud Operations Specialist based in Sofia. This position focuses on protecting company operations from fraud and maintaining the integrity of services. What You Will Do Analyze transaction patterns to identify suspicious activity Apply and refine fraud detection strategies Work with teams across the business to strengthen fraud prevention measures

About Baringa Baringa Partners LLP is a global consulting firm working with organizations across sectors to help them achieve meaningful transformation. With a team of over 2,000 professionals in the UK, Europe, North America, Asia, and Australia, Baringa combines international perspective with local understanding. The firm supports clients in industries such as energy and resources, financial services, government, consumer products, pharmaceuticals, manufacturing, and technology, media, and telecommunications. Baringa’s work covers strategy, transformation, and operational improvement, all supported by technology, data, and digital innovation. The firm is recognized for its collaborative approach and commitment to client success. Baringa has received global recognition as a Great Place to Work, has earned honors from the Financial Times in 22 categories of its UK Leading Management Consultants rankings, and has been named by Forbes as one of the World’s Best Management Consulting Firms for four years running. Role Overview: End User Computing Lead Baringa’s Technology and Cyber team in Sofia, Bulgaria is hiring an End User Computing (EUC) Lead. This position focuses on improving the digital workplace experience by delivering secure, reliable, and modern end-user platforms. The scope covers Windows, macOS, mobile, and virtual environments, aiming to provide a consistent experience for colleagues across the organization. What You Will Do Define and set the direction for End User Computing services, balancing strategic vision with practical implementation. Lead and mentor a technical team responsible for delivering end-user platforms. Work closely with Cyber Security, Infrastructure, Service Desk, and Technology Fulfilment teams to ensure secure and reliable solutions. Champion user experience while maintaining high standards for security and technology advancement. Location Sofia, Bulgaria

Join bunq, where we prioritize delivering a seamless banking experience while safeguarding our users' finances from fraudulent activities As a Fraud Operations Analyst working the night shift, you will be essential in identifying and addressing suspicious behavior, ensuring user protection throughout their banking journey, and maintaining compliance with regulatory standards.In this role, you will manage all aspects of fraud cases, navigate complex situations, and propose innovative solutions to enhance our processes, ultimately contributing to a safer and more efficient banking experience.Your ResponsibilitiesAct as a fraud prevention detective, utilizing your investigative and problem-solving skills to shield our users from suspicious activities ‍Monitor for potential risks, leveraging your expertise in fraud detection and prevention to stay ahead of threatsDemonstrate empathy and strong communication in every interaction, ensuring optimal support for our users

Join our dynamic Content Review team at crossbordertalents, where we serve as the guardians of the world's leading discovery platform, catering to over a billion users each month. As a German Content Reviewer, you will play a crucial role in ensuring a safe and enjoyable experience for users by meticulously reviewing and filtering content submitted by advertisers.What does the role entail? Evaluate and screen all advertiser campaigns prior to launch, categorizing them for safety and content type, while making decisions to approve or reject creatives. Quickly and accurately review and classify content in accordance with policy guidelines. Utilize a variety of tools to identify any non-compliance issues effectively. Respond promptly to inquiries through email and our ticketing system. Engage in data management and reporting activities. Work both independently and collaboratively within a team environment.

Mercier Consultancy Group is on the lookout for a motivated and detail-oriented French-Speaking Fraud Investigator to enhance our team based in Sofia, Bulgaria. This exciting position offers a unique chance to immerse yourself in an international work environment, complete with a fully funded relocation package to facilitate your transition. In this role, you will be instrumental in detecting and preventing fraudulent activities for our varied clientele.Key Responsibilities:Thoroughly investigate suspicious transactions and activities utilizing a range of tools and methodologies.Conduct data analysis to uncover potential fraud patterns.Collaborate effectively with internal teams and external partners to gather necessary evidence.Draft comprehensive reports and documentation for each investigation undertaken.Engage with clients in French to clarify cases and communicate findings effectively.Stay informed about the latest trends in fraud and prevention techniques.

Join Mercier Consultancy Group as a French Speaking Fraud Investigator and embark on an exciting journey in Sofia, Bulgaria! We provide an extensive relocation package to help you settle in seamlessly. In this vital role, you will safeguard our clients by investigating fraudulent activities and upholding the integrity of our services.Key ResponsibilitiesConduct comprehensive investigations into suspected fraud, applying analytical skills to determine outcomes.Review and analyze documentation and data to uncover patterns or discrepancies indicative of fraudulent behavior.Collaborate with various teams to design and execute effective fraud prevention strategies.Engage with clients to collect necessary information and provide updates throughout the investigative process.Prepare detailed reports summarizing findings, actions taken, and recommendations for future prevention measures.Remain informed about industry trends in fraud prevention and detection to refine investigative techniques.

At bunq, we are dedicated to providing our users with a seamless and stress-free banking experience, all while ensuring their funds are safeguarded against fraud. As a Fraud Operations Analyst, you will play a pivotal role in identifying and addressing suspicious activities, ensuring user protection at every touchpoint, and maintaining compliance with regulatory standards.Your responsibilities will encompass managing fraud cases, navigating complex situations, and devising innovative strategies to enhance our processes for a safer banking environment.Key ResponsibilitiesAct as a fraud prevention detective, employing your investigative and problem-solving skills to shield our users from fraudulent activities.Monitor potential risks by leveraging your expertise in fraud detection and prevention to stay ahead of threats.Engage with empathy and strong communication skills to deliver exceptional support in every interaction.

Join Experian as a Product Manager focusing on Identity and Fraud. In this pivotal role, you will lead the development and management of innovative solutions that protect our clients from fraud while enhancing the customer experience. Collaborate with cross-functional teams to drive product vision and strategy, ensuring alignment with market trends and customer needs.

At bunq, we believe banking should be tailored to our users' needs, fostering trust in our services. As a Transaction Reviews Agent, your mission will be to enhance our compliance operations, ensuring adherence to local laws and regulations, and ultimately simplifying life for our users Are you ready to take on this challenge? Begin your application by completing our assessment to discover if bunq is the right fit for you!Embrace ResponsibilityYour role is vital in maintaining compliance with bunq's policies and legal frameworks while investigating any irregularities As our Compliance Operations Customer Guide, you will take charge of:Enhancing user experience Applying and interpreting bunq's AML (Anti Money Laundering) guidelines during case reviewsConducting thorough reviews of user transactions, including complex cases requiring careful judgmentImplementing process improvements to ensure compliance with laws and regulations

Join a dynamic team at CrossBorderTalents, the largest employer in Bulgaria's Business Process Outsourcing (BPO) sector, where innovation and a vibrant company culture thrive. With over 3,500 dedicated professionals in Sofia and Plovdiv, we are committed to fostering a workplace where our employees are the heart of our operations. Here, you will find exceptional opportunities for professional growth in an international environment, alongside fantastic benefits that support your personal and professional life.If you have a deep passion for social media and are eager to be part of a rapidly expanding international team that enhances the online experience for millions of users, this is the perfect opportunity for you!We are currently seeking a Social Media Content Review Analyst fluent in Armenian to join our Sofia team, offering a stable and permanent role.Key Responsibilities:Provide support to our online community by resolving inquiries effectively.Respond promptly and accurately to user inquiries with empathy.Utilize market-specific knowledge to enhance user support.Stay informed about the client's products and community standards.Make balanced decisions that advocate for our community.Commit to ethical standards in support of the client's mission.Investigate and address reported issues on the client's platform, including account support requests and potentially abusive content.Analyze data to propose improvements for the overall user experience.Enforce the client’s Terms of Use by monitoring abuse reports diligently.Review reported content within specified turnaround times and quality standards.Identify trends and escalate issues that fall outside of company policy to the global team.Qualifications:Fluency in reading and writing Armenian.Proficiency in English.Understanding of the political and social landscape in Armenia.Interest in Armenian modern culture, current events, and history.Willingness to work flexible hours.Benefits:We offer a comprehensive relocation package for international candidates, alongside attractive benefits including:Accommodation in a hotel or apartment for up to one month, with assistance in finding permanent housing.A monthly rental bonus of 300 BGN gross after initial accommodation.Reimbursement of travel expenses up to 150€ upon receiving your first paycheck.Thorough paid training to ensure your success.Meal vouchers amounting to 60 BGN for each month of an 8-hour workday.Additional health coverage and transportation allowances.

Join our dynamic team as a Social Media Content Review Analyst, where your keen eye for detail will play a crucial role in maintaining community safety. Our client, a leading employer in the Business Process Outsourcing (BPO) sector in Bulgaria, boasts a vibrant team of over 3,500 professionals across Sofia and Plovdiv. They take pride in fostering an exceptional company culture that prioritizes the well-being of its employees, offering outstanding professional development opportunities in a high-energy, innovative environment, along with fantastic company benefits. As part of a collaborative team, you will: Continuously review and take action on potentially violating content Conduct impartial and thorough investigations into reported content Stay informed on internal policies and updates Identify trends in reported content to enhance overall performance

At bunq, we are committed to providing our users with a streamlined verification experience, ensuring their accounts are verified efficiently and securely. As a KYC Analyst, your primary mission will be to assist our users in verifying their personal and business accounts swiftly, removing any unnecessary barriers while enhancing the onboarding journey. Key ResponsibilitiesFacilitate a user-friendly onboarding process by making life easier for our users.Conduct thorough manual reviews of user submissions in line with our verification policies.Stay informed on process updates to maintain a clear verification pathway for our users.Minimize delays by adhering to support protocols and keeping users informed about their next steps.Identify and report any bugs or inefficiencies to continuously improve our onboarding process.Are you ready to enhance user verification? Let’s embark on this journey together!

Join Cross Border Talents as a Social Media Content Review Analyst, where you'll leverage your fluency in Finnish and English to ensure a safe and respectful online environment. Based in Sofia, Bulgaria, you will work with a dynamic team focusing on monitoring social media platforms for compliance with community guidelines.Your responsibilities will include:Reviewing and addressing potentially inappropriate content on a continuous basis.Conducting fair and impartial investigations into reported content.Staying updated on internal policies and any changes.Identifying trends in reported content to enhance performance and decision-making.

Join Cross Border Talents as a Social Media Content Review Analyst, where you'll play a pivotal role in ensuring the integrity of online content. We are seeking native Norwegian speakers to join our dynamic team in Sofia, Bulgaria.About Our ClientTELUS International Europe is a leading force in the BPO sector with a global presence spanning 20 countries and a workforce of nearly 50,000. Specializing in multilingual player support, localization, and testing services for the gaming industry, our client prides itself on delivering exceptional customer service solutions in over 50 languages.Role ResponsibilitiesAs a Social Media Content Review Analyst, you will collaborate with a talented team to:Continuously monitor and address potentially violating content.Conduct thorough, impartial investigations into reported content.Become a subject matter expert on internal policies, staying informed about updates.Identify trends and patterns in reported content to enhance operational performance.

Join Cross Border Talents as a Social Media Content Review Analyst, where your role will help shape the online landscape. We are seeking native Swedish speakers to join our dynamic team in Sofia, Bulgaria.About Our Client:TELUS International Europe is a leader in the BPO sector in Bulgaria, employing nearly 50,000 team members across 20 countries. We specialize in providing comprehensive contact center solutions, IT outsourcing, and creative customer service support in over 50 languages to global clients. Our expertise extends to multilingual player support localization and testing services for the gaming industry.As a Social Media Content Review Analyst, your key responsibilities will include:Monitoring and addressing potentially violating content regularly.Conducting objective investigations into reported content while adhering to internal policies.Remaining well-informed about policy updates and changes.Identifying trends in reported content to enhance overall performance.