Mandarin Speaking Customer Success Manager

About Delinea:Delinea is at the forefront of securing both human and machine identities through our innovative, centralized authorization solutions. We empower organizations to effectively manage their interactions across modern enterprises. With our AI-driven Identity Security Platform, we provide comprehensive identity lifecycle management across cloud and traditional infrastructures, data environments, SaaS applications, and AI systems. Our platform uniquely allows users to discover all identities—ranging from workforce members to IT administrators and developers—assign appropriate access levels, identify anomalies, and respond to potential threats in real-time. With deployment timelines measured in weeks, not months, and utilizing 90% fewer resources than competitors, Delinea offers unmatched security and operational efficiency without compromise. Explore more about us on Delinea.com, LinkedIn, X, and YouTube.Join our dedicated global team at Delinea and contribute to making the world a safer and more secure place. Our achievements are driven by exemplary product leadership, exceptional engineering talent, and strategic backing from TPG. We embrace diversity, foster innovation, and uphold a culture of respect and equality. If you are eager to challenge the norm and push boundaries, we invite you to apply.

Who Are We?Postman stands as the foremost API platform globally, empowering over 45 million developers and 500,000 organizations, including 98% of the Fortune 500. We are dedicated to aiding developers and professionals worldwide in constructing an API-first world by simplifying every stage of the API lifecycle and enhancing collaboration—allowing users to develop superior APIs with greater efficiency.Headquartered in San Francisco, Postman boasts offices in Boston, New York, Austin, Tokyo, London, and Bangalore—its birthplace. As a privately held company, we are supported by esteemed investors including Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Discover more at postman.com or engage with us on X via @getpostman.P.S: We highly encourage you to explore The "API-First World" graphic novel to grasp our broader vision and mission at Postman.About the RoleWe are expanding our Customer Success Engineering team at Postman and are in search of business-savvy engineers capable of addressing real-world challenges at scale. Partnering closely with Customer Success Managers, you will take ownership of the technical solutioning aspect. This consultative position demands both depth in knowledge and versatility. This is not a mere support role; instead, you will serve as the technical architect of Customer Success, transforming intricate challenges into repeatable solutions benefiting our entire enterprise customer base.As a Customer Success Engineer, you will guide the technical implementation journey. When a customer seeks to progress from point A to point B, you will devise the means to achieve that—be it architecting workflows within Postman, steering integrations, or formulating pragmatic workarounds for scenarios where the product may not seamlessly fit. A crucial element of this role is the ability to convert individual solutions into reusable assets that expedite value realization for future customers. We believe in avoiding the redundancy of reinventing the wheel with each new challenge.Success in this position necessitates a fusion of technical acumen, systems thinking, and the capability to translate complex business objectives into actionable implementation strategies.What You’ll DoValue Acceleration at Scale: You will assist customers in overcoming challenges ranging from basic setup issues to intricate architectural dilemmas. However, your focus extends beyond merely resolving isolated issues; your aim is to identify patterns and develop solutions that mitigate the recurrence of these challenges. When you find a resolution for one customer, you are effectively addressing the needs of hundreds.Technical Discovery and Solutioning: Collaborate with CSMs to unearth...

About UsAt EnterpriseDB, we offer a cutting-edge data and AI platform that empowers organizations to fully leverage the capabilities of Postgres for transactional, analytical, and AI workloads across any cloud environment. We enable enterprises to mitigate risks, optimize costs, and achieve scalable operations in a data-driven world. With over 1,500 global customers, we are the foremost contributor to the dynamic PostgreSQL community, supporting a diverse range of sectors including government, finance, media, and IT. Our innovative solutions allow customers to modernize outdated systems and eliminate data silos while harnessing the power of enterprise-grade open-source technologies. We ensure up to 99.999% availability with critical features such as security, compliance, and observability. For more information, visit www.enterprisedb.com.The Senior Customer Success Manager (CSM) is dedicated to deeply understanding our customers and partners, ensuring their success through exceptional service. The CSM will operate independently and collaboratively across departments to identify opportunities for growth, renewal, and overall customer satisfaction within their portfolio. The primary objective of this role is to cultivate a successful and loyal customer base committed to EDB through trusted advisor relationships. This individual will take ownership of their account portfolio with a strong emphasis on customer retention, providing technical product guidance, delivering strategic business value and insights, driving product adoption and trust, and uncovering opportunities to enhance value across our customers’ operations. This position demands remarkable tenacity, analytical skills, strategic thinking, service orientation, leadership, and a genuine passion for customer satisfaction and success.The ideal CSM will have knowledge, expertise, and experience in various areas, including:Technology Account ManagementBuilding deep customer relationshipsDriving customer engagement and retentionTechnical support and guidance

As an Enterprise Customer Success Manager at Datadog, you will take the lead in nurturing robust relationships with our most significant and strategic clients, driving the adoption of new products while ensuring a positive customer experience. Your role will involve advocating for customer needs within the organization and proactively seeking growth opportunities. Utilizing a structured methodology, you will identify each customer's unique requirements and effectively communicate the value of Datadog's offerings.At Datadog, we cherish our company culture, which fosters relationships, collaboration, and creativity. We operate in a hybrid work environment, providing our Datadogs the flexibility to achieve a harmonious work-life balance that suits them best.

Join Us in Transforming Global Connections!At Kong, we believe in empowering our customers to build better connections around the world. If you’re intrigued by this role but don’t meet every single requirement, we encourage you to apply! We value strength in key areas and a willingness to learn.Your Responsibilities:• Facilitate onboarding for new clients by assessing their needs, establishing key timelines, and identifying potential obstacles.• Act as the voice of the customer, understanding and documenting their use cases, architecture, and future plans.• Champion the use of Kong products through engaging demonstrations and interactive technical workshops.• Collaborate with clients to uncover new use cases and enhance their utilization of the Kong API platform.• Create a roadmap to ROI with a Joint Success Plan, highlighting the business value derived from our solutions.• Cultivate strong, trusting relationships with customers to become their trusted technical advisor.• Participate in customer renewals and expansion efforts.• Manage customer escalations effectively, representing the product and service teams.• Utilize Kong’s customer maturity model to manage client accounts proactively.• Conduct regular reviews of Kong implementations and share industry best practices.

Senior Customer Success Manager About Us: BlackSky is a pioneering real-time intelligence firm that operates the world’s most sophisticated space-based intelligence platform. We provide our clients with satellite imagery, automated analytics, and high-frequency monitoring of strategic locations, economic assets, and global events. Trusted by leading military and intelligence organizations, as well as commercial enterprises, BlackSky equips decision-makers with the foresight necessary to address critical issues impacting national security and economic stability. Our data empowers governments and businesses to observe, comprehend, and anticipate change in real-time, granting a significant strategic advantage for timely action. Our diverse global team leverages cutting-edge technology to create meaningful impacts worldwide, with a strong commitment to a people-first, customer-centric, and enjoyable work culture. BlackSky is on the lookout for a dynamic and skilled Senior Customer Success Manager to enhance the customer journey, from onboarding to ongoing management (billing, notifications, etc.). As we expand our international portfolio, we need a collaborative team player ready to cover working hours in the Middle East and/or Europe. The ideal candidate will possess the ability to engage effortlessly with both internal and external stakeholders across various organizational levels and cultural backgrounds. You should be customer-focused, enthusiastic, reliable, and detail-oriented. **Availability Requirement:** Must be available to work from 0100-1200 UTC on Saturdays, and from 2200-1200 UTC on Sundays as part of a 40-hour work week (remaining schedule may be negotiable). This position reports to the Director of Customer Success and is a remote role based in Singapore. Please note that relocation assistance is not provided.

About the Role elevenlabs is hiring a Customer Success Lead for the APAC region, based in Singapore. This role focuses on building and maintaining strong client relationships, ensuring customers get the most value from our products and services. What You Will Do Lead and support a team of customer success managers across APAC. Develop and implement strategies to boost customer engagement and satisfaction. Work closely with teams across the company to improve customer retention and service quality. Act as a key contact for clients, helping them achieve their goals with elevenlabs products. Location This position is based in Singapore.

Join Notion as a Customer Success Manager, where you will play a pivotal role in ensuring our clients achieve their goals using our platform. You will be the primary point of contact for our customers, fostering strong relationships and delivering exceptional support. Your expertise will drive customer satisfaction and retention, allowing us to maintain our reputation for excellence.

We are seeking an enthusiastic Manager of Enterprise Customer Success to lead, recruit, onboard, and mentor a dynamic team of Enterprise Customer Success Managers. This team is dedicated to fostering customer adoption through effective onboarding and educational initiatives while championing customer needs within our organization. This is an exceptional opportunity to become part of a leading company in the technology sector and make a significant impact.What You'll Achieve:Oversee the recruitment, onboarding, and training of a high-performing team of Enterprise Customer Success Managers dedicated to enhancing customer adoption.Guide your team in developing executive relationships with key accounts among Fortune 1000 companies.Manage the customer lifecycle, including onboarding new clients, analyzing usage patterns to identify renewal risks, and uncovering opportunities for contract enhancements.Collaborate with cross-functional teams within Datadog, including Sales, Support, Enablement, Product, Finance, and Legal.Act as an escalation point for customers and internal teams, ensuring successful customer experiences and adoption.Strive to maintain customer satisfaction while efficiently troubleshooting and resolving issues.Your Profile:Minimum of 5 years of experience in Customer Success or Account Management in the SaaS industry.Proven ability to lead a high-performing team of Enterprise Customer Success Managers with at least 3 years of experience in people management and coaching.Strong knowledge of the B2B technology landscape or subscription-based software is preferred.Experience working with Fortune 1000 companies and global brands across various industries.Customer-centric with a focus on a customer-first approach in all interactions.At Datadog, we prioritize our office culture, valuing the relationships and creativity that collaboration fosters. Our hybrid working model promotes a balance between work and personal life.

Join Anaplan, where we leverage innovative solutions to enhance business decision-making through our advanced AI-powered scenario planning and analysis platform. Our mission is to empower customers to surpass their competition and navigate the market effectively.At Anaplan, we are united by a shared dedication to our customers' success and our Winning Culture, which emphasizes collaboration and excellence.Our clientele includes Fortune 50 giants like Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer, among over 2,400 global companies that trust our top-tier platform.Our Winning Culture fuels our teams of innovators. We cultivate diverse perspectives, promote leadership at every level, and are committed to achieving ambitious goals while celebrating our successes, both big and small.Guided by our principles of strategic focus, values-driven practices, and disciplined execution, we aim to inspire, connect, develop, and reward our team members. We welcome your unique contributions—join us in shaping what’s next!Anaplan seeks a motivated and dynamic Principal, Customer Success Operations to join our APAC CS Operations team. This role involves overseeing daily operations in one of our fastest-growing regions. You will lead and collaborate on strategic initiatives aimed at enhancing our post-sales processes, boosting operational efficiency, and delivering significant outcomes throughout the organization. As a trusted advisor to the Customer Success Vice President for the APAC region, you will enable our post-sales team to meet ambitious targets while fostering continuous improvement and transformative change.Key Responsibilities:Driving Change & Business Outcomes:Evaluate current post-sales operations processes to uncover optimization and innovation opportunities.Execute strategic initiatives designed to boost post-sales productivity, enhance forecast accuracy, and increase pipeline visibility.Collaborate with post-sales leadership to formulate strategies for scaling operations and achieving revenue objectives.Act as a change agent by introducing new tools, technologies, and methodologies to elevate post-sales performance.Customer Success Operations Support:Lead the design, implementation, and optimization of post-sales processes, tools, and systems.Deliver actionable insights through data analysis to inform decision-making.

AlphaSense is seeking a Customer Success Manager to support clients in the financial services sector from our Singapore office. This role centers on helping clients reach their objectives by making the most of AlphaSense’s technology. Role overview The Customer Success Manager serves as a trusted advisor, guiding clients throughout their experience with AlphaSense. Building strong relationships with key stakeholders is essential, as is understanding their business needs and ensuring they get value from our solutions. What you will do Support clients in the financial services industry, helping them achieve their goals with AlphaSense’s technology Act as a primary point of contact and advisor throughout the client journey Foster lasting relationships with stakeholders and drive customer satisfaction Collaborate with teams across AlphaSense to improve product offerings and service delivery Requirements Experience or expertise in financial services Strong relationship-building and communication skills Ability to work closely with cross-functional teams

The Customer Success Team at RTI is passionate about creating outstanding customer experiences that drive substantial business value. As a Customer Success Manager, your primary focus will be on cultivating strong relationships with our customers, ensuring successful product adoption, and identifying new project opportunities. Your contributions will be pivotal to RTI's overall success by enhancing customer retention and loyalty while supporting revenue growth. Key ResponsibilitiesCustomer Engagement:Serve as a trusted advisor by engaging proactively to maximize the value of our customers’ products and services.Develop a deep understanding of customer organizations and their practices to foster relationships with key influencers and decision-makers.Collaborate with internal teams (Products and Markets, Services, Marketing) to provide customers with the latest solutions and expertise.Monitor customer health and proactively address any potential risks to customer satisfaction and experience.Customer Retention & Expansion:Work closely with the Account Manager to align on account strategy and ensure successful execution.Identify upsell and new project opportunities within existing customers, facilitating seamless transitions to the Account Manager and Field Application Engineer.Track key performance indicators (KPIs) to measure the effectiveness of customer success initiatives.Customer Success Strategy & Execution:Collaborate with the Customer Success team to refine best practices, methodologies, and playbooks.Assist in implementing technology solutions to enhance our ability to serve customers at scale.

Sofarocean is seeking a Customer Success Manager to support clients across the APAC region from its Singapore office. The role centers on developing strong relationships with customers and guiding them as they use Sofarocean’s services. Understanding client needs and ensuring they gain the most from the company’s offerings are key priorities. Key responsibilities Collaborate with customers throughout APAC to learn about their goals and address their challenges Deliver solutions that fit each client’s specific requirements Offer ongoing support to help customers realize the full value of Sofarocean’s services Promote engagement and work to retain important accounts Play an active role in customer satisfaction and contribute to company growth Location This position is based in Singapore and focuses on the APAC region.

Are you an enthusiastic Customer Success Manager with extensive experience in managing clients within the SaaS sector? Are you ready to embark on a new journey in an innovative and dynamic market? Do you possess a proven track record of working with medium to large enterprises across the APAC region? If so, we would love to hear from you!Your Impact:As a vital member of our global Revenue team, you will advocate for the value of Elliptic while identifying and nurturing new commercial opportunities among our current client base. In your role as Customer Success Manager, you will oversee a designated portfolio of customers in the APAC region. This strategic position is crucial in guiding our clients on their journey to success with Elliptic's blockchain analytics solutions and expanding the scope of our accounts.Your primary objective will be to achieve a net account retention rate alongside meeting upsell targets.Additionally, you will lead the onboarding and training processes for our clients, enhancing their experience and satisfaction with our products. This is an exciting opportunity for a seasoned professional eager to make a significant impact in both the company and the emerging technology sector. Working at Elliptic is guaranteed to be both fascinating and challenging!Your Responsibilities:Facilitate the onboarding of new clients, ensuring long-term success and alignment with their goals.Act as the advocate for our customers and collaborate with cross-functional teams to enhance their experience.Create and uphold high-quality Success plans aimed at achieving adoption, retention, advocacy, and identifying upsell opportunities within your accounts.Work closely with Account Executives on enterprise accounts to identify and drive value growth.Manage the complete sales process for upsell opportunities in your non-enterprise accounts, including pitches, demos, and contract negotiations.Promote a high Net Dollar Retention (NDR) and Gross Dollar Retention (GDR) for your portfolio.Provide feedback from the field to inform our product roadmap.You Will Thrive Here If You:Have substantial experience in Account Management and can demonstrate success in a SaaS environment.

Role Overview Seek Limited is hiring a Customer Success Executive for a fixed-term position in Singapore. This role focuses on helping customers reach their goals with our products and services. What You Will Do Build and maintain strong relationships with clients Deliver responsive, high-quality support Spot opportunities to recommend additional services that fit customer needs Location and Term This is a fixed-term role based in Singapore.

Join KnowBe4, the world's foremost authority in Human Risk Management, serving over 70,000 organizations globally for more than 15 years. As a pioneer in the realm of security, we have harnessed the power of AI since 2016 to lead the market in innovative solutions.Our comprehensive HRM+ platform combines ongoing risk intelligence, robust technical defenses, and tailored training to help businesses cultivate a resilient security culture. We empower organizations to understand, measure, and mitigate human risk throughout their workforce, defending against threats such as deepfakes and emerging AI-driven challenges.At KnowBe4, we are committed to safeguarding organizations from cyber threats while making a positive impact on the environment. We believe that true resilience is collective, necessitating the protection of our people, our data, and our planet.

Join Adventus, a leading Information and Communications Technology (ICT) Solutions and Services Provider with a global presence.At Adventus, we empower organizations to achieve transformative success by harnessing innovative solutions and services, ensuring they remain competitive in today’s fast-paced marketplace.With a robust network of technology partners, deep domain expertise, and a unique value proposition, we consistently exceed our customers' expectations.

The Role: This pivotal customer-facing position is essential in ensuring that our clients derive maximum value from their investment in Tanium. As a Customer Success Manager, you will play a crucial role in maintaining our distinguished base of high-value, loyal customers who depend on Tanium for comprehensive endpoint management. The ideal candidate will adeptly manage a diverse portfolio of clients, leveraging both quantitative data and qualitative insights to determine optimal engagement strategies that yield the desired outcomes. Your Responsibilities: Drive successful business outcomes for clients, fostering world-class retention and expansion for Tanium through collaboration with a dedicated account team comprising Sales, Solution Engineers, Domain Architects, and more. Partner with senior team members to navigate the unique complexities and segmentation of your customer base, establishing the most effective path to full adoption and expansion of the Tanium platform. Utilize your insights to overcome challenges in implementing new technologies. Build and sustain strong relationships with customers to ensure alignment with their business objectives. Identify opportunities for deeper integration of Tanium into customer workflows to enhance their ROI and explore new solution areas. Manage activities and data to promote adoption and deliver value based on agreed-upon plans with clients, which may involve creating artifacts like Value Plans, tracking actions and risks, and updating internal systems such as Salesforce and Gainsight. Assist in conducting strategically-focused Executive Business Reviews in collaboration with Sales, Solution Engineers, and broader account team members. Contribute to the ongoing development of internal practices to enhance the maturity and effectiveness of our Customer Success function.

Join Canary Technologies as a Customer Success Manager and play a crucial role in ensuring our clients in the APAC region receive exceptional service and support. You will work closely with clients to understand their needs, help them achieve their goals, and ensure they derive maximum value from our solutions.As a key player in our customer success team, you will be responsible for onboarding new clients, providing ongoing support, and developing strategies to enhance customer satisfaction and retention. Your ability to build strong relationships and communicate effectively will be vital in this role.