Manager, Technical Shared Services

MaintainX stands as the premier Asset and Work Intelligence platform tailored for industrial and frontline settings. Our innovative, IoT-enabled cloud-based tool enhances reliability, safety, and operational efficiency for physical assets and facilities. Currently, we empower over 13,000 businesses, including industry giants like Duracell, Univar Solutions Inc., Titan America, McDonald's, Brenntag, Cintas, Xylem, and Shell.With the recent completion of a $150 million Series D funding round, our total funding has reached $254 million, positioning the company at a valuation of $2.5 billion.As the Integration Delivery Manager, you will lead a dynamic team of integration consultants tasked with delivering exceptional client-focused integration services and solutions. This role involves collaboration with cross-functional teams to ensure seamless transitions from sales to implementation, while prioritizing client satisfaction. Your focus will encompass team development, project oversight, and the continuous enhancement of integration delivery standards—championing operational excellence and client satisfaction across all projects.

Join Our TeamAbout StripeStripe is a cutting-edge financial infrastructure platform that empowers businesses of all sizes. From global corporations to innovative startups, millions of companies rely on Stripe to streamline payment processing, enhance revenue growth, and seize new business opportunities. Our mission? To amplify the GDP of the internet, paving the way for economic accessibility worldwide. Now is your chance to engage in transformative work that impacts the global economy.About Our TeamThe Professional Services team at Stripe collaborates with our most strategic clients. In this role, you will engage in high-impact projects, offering technical expertise to elevate our customers' understanding, solution design, and integrations with Stripe. You will lead strategic discussions and craft plans that revolutionize payment processes and financial infrastructure for top-tier enterprises.Your RoleKey ResponsibilitiesWork closely with Sales, Solution Architecture, and Implementation teams to enhance client engagement, achieve customer success, and boost revenue for the Professional Services group.Oversee end-to-end integration engineering, from conceptual architecture to code implementation.Articulate complex technical concepts and explain Stripe’s functionalities, covering product features and API architecture.Inform and educate users and the developer community on Stripe's value proposition, best practices, and the latest technical advancements.Act as the primary ongoing technical liaison for our largest clients and partners’ technical teams.Stay updated on new Stripe technologies and software products, showcasing technical leadership through whitepapers, conferences, and industry events.Provide insightful recommendations and feedback to product and engineering teams to drive continuous improvement.

Since its inception, Fivetran has been on a mission to simplify and ensure reliable access to data, comparable to the way we rely on electricity. Our innovative technology allows customer data to flow seamlessly into their data warehouses, fully prepared for analysis and without the need for engineering or maintenance. We take pride in empowering organizations to harness their data effectively and become truly data-driven.About the RoleAs a Product Manager focused on Technical Integrations, you will oversee the ongoing health and management of our SaaS data connectors, collaborating with Fivetran’s product and engineering teams. Your role will involve engaging with customers and product managers to comprehend their needs, prioritize tasks, and ensure that these requirements are effectively translated into actionable epics and stories. You will serve as the primary point of contact for engineering and other stakeholders regarding requirements, deliverables, and any incidents that arise.This full-time position is based in our Toronto, Canada office, where we embrace a hybrid work model that combines remote flexibility with in-person collaboration, requiring two days in the office each week to foster team connections. The ideal candidate should be comfortable working across US EST and PST time zones.What You’ll DoMonitor the health and performance of the connector portfolio.Collaborate closely with the broader product team to strategize and prioritize feature development.Manage the product backlog, define feature requirements, and establish acceptance criteria.Collaborate with diverse stakeholders on internal management communications and business reviews.

Caseware International Inc. has been a leader in audit and accounting software for over 30 years, serving more than 500,000 users in 130 countries and supporting 16 languages. Professionals worldwide trust Caseware, with over 36,000 accounting and audit experts listing Caseware as a skill on LinkedIn. Role Overview The Director of Professional Services leads the implementation team responsible for deploying Caseware’s software solutions across North America. This senior leadership role focuses on delivering high-quality services, improving customer outcomes, and growing services revenue. Efficiency, scalability, and quality are central to every engagement. Key Responsibilities Lead and develop a diverse team of project managers, consultants, trainers, and technical service professionals. Oversee multiple customer engagements, ensuring operational excellence and consistent delivery standards. Drive continuous improvement of service offerings to provide measurable value and exceptional client experiences. Collaborate with Sales, Product, Education, and Customer Support teams to create a seamless customer journey from sale through adoption. Align services strategy with broader business goals and objectives. Support talent development and foster a culture of high performance within the team. Travel occasionally (up to 25%) to client sites and for cross-functional leadership meetings. What You Bring Experience leading professional services or implementation teams, ideally in software or technology environments. Strong operational management skills with a focus on delivery excellence and customer satisfaction. Ability to drive cross-functional collaboration and align team efforts with business objectives. Commitment to developing talent and improving processes to enhance service quality and efficiency. Willingness to travel as needed (up to 25%).

Join CaseWare as a Consultant in our Professional Services team, where your expertise will help drive innovative solutions and enhance client satisfaction. In this role, you will collaborate with clients to understand their needs, customize our software solutions, and provide training to optimize their experience.

As the Manager of Service Delivery & Partner Performance at Marqeta, you will play a pivotal role in transforming customer support into a significant competitive advantage. This position empowers you to revolutionize our approach to delivering outstanding cardholder experiences through the use of data-driven insights, innovative technology, and strategic partnerships. You will have the freedom to identify opportunities, design solutions, and implement changes that significantly enhance our support operations and the cardholder experience. Collaborating with talented cross-functional teams and strategic BPO partners, you will not only meet KPIs and SLAs but also redefine excellence in fintech customer support. This is your chance to make a meaningful impact on cardholders while establishing a high-performing support ecosystem. You will set performance standards, drive operational transformation, and create frameworks that scale as Marqeta continues to grow. If you are passionate about turning data into actionable insights, fostering collaborative partnerships, and witnessing your strategies yield tangible results, this role is your opportunity to excel. We embrace a Flexible First approach. This role can be performed remotely from anywhere within Ontario or British Columbia, Canada. We would love for you to join us!

Air-Tek is a leading Canadian software company, known for its innovative suite of solutions that has captured a significant share of a vast global market. With exceptional product-market fit, we are excited to see a growing clientele eager to adopt our offerings. During this pivotal growth phase, we operate with a strategic stealth mode to maintain our competitive edge.Our diverse and talented team is united by a passion for tackling complex challenges, driving innovation, and enhancing the passenger-centric travel experience. Based in Toronto, we foster an inclusive culture rooted in trust, collaboration, high-quality product delivery, and personal growth. We take pride in our work and support one another to achieve success.As the Software Development Manager in Integrations, you will lead a dedicated engineering team responsible for deploying our industry-leading software solutions. You are a technical visionary dedicated to building high-performing teams, delivering customer satisfaction, and nurturing a culture of ownership, collaboration, and innovation. This role places you at the forefront of managing a team that serves as the critical bridge between airline data sources and the systems reliant on them, operating in one of the most demanding industries globally.

At Constant Contact, we pride ourselves on being a team of dynamic individuals who take initiative and drive meaningful change, embodying the spirit, integrity, and courage of entrepreneurial leaders. There is immense satisfaction in knowing that your efforts empower people globally to chase their aspirations. Together, we play a crucial role in supporting business owners, entrepreneurs, non-profits, and individuals with the resources and tools they need to thrive online. We thrive on challenges and are just beginning to explore new horizons!OverviewConstant Contact is pioneering an AI-driven marketing organization within the SMB software sector. This pivotal role is essential in utilizing integrated media as a catalyst for growth across both brand awareness and performance metrics.As the Senior Manager of Integrated Media, you will be responsible for crafting and executing integrated media strategies across platforms such as YouTube, Connected TV (CTV), Linear TV, and other digital channels, with the primary objective of driving incremental demand, expanding audience reach, and achieving measurable growth at a favorable customer acquisition cost (CAC).This role transcends traditional campaign management; you will design media strategies, unite creative and data elements into a cohesive framework, and utilize AI-powered optimization tools to enhance performance. Your strength lies not in sheer volume but in insightful judgment, systematic thinking, and the capacity to transform insights into tangible growth.If you excel at blending brand storytelling with performance analytics, and can convert media into a scalable growth mechanism, this position is tailored for you.Strategy & PlanningDevelop comprehensive media strategies that enhance awareness, consideration, and conversion through video channels.Establish the roles of various channels and their contributions to overall growth and revenue.Create cross-channel investment strategies based on CAC, LTV, and incrementality.Uncover new demand through innovative audience targeting, channel exploration, and creative development.Execution & BuyingImplement strategies across YouTube, CTV/OTT, and Linear TV.Negotiate network and PMP deals, establish direct partnerships, and secure access to premium inventory.Oversee budget management to meet trial, growth, and CAC objectives.Utilize AI tools for bidding while maintaining strategic oversight.Optimization & TestingLead experimentation initiatives across creative content, target audiences, and channel combinations.Employ AI systems to expedite learning and budget distribution.Differentiate between incremental gains and shifts in attribution.Effectively scale high-performing strategies for optimal efficiency.

Transforming Learning with AIAt Docebo, we leverage the power of Artificial Intelligence to revolutionize the way people engage in learning at work. Our innovative AI-driven learning platform empowers organizations to create, deliver, and manage training seamlessly in one environment. However, our mission transcends beyond mere functionality; we aim to enhance team productivity, streamline workflows, and enable professionals to concentrate on what truly matters. Equipped with intelligent tools, we personalize learning experiences, eradicate unnecessary tasks, and elevate training from a mundane requirement to a powerful asset. The outcome? Enhanced learner experiences and tangible business results.Join us in shaping the future of learning alongside a team that dares to challenge conventional thinking. If you are passionate about using AI to improve work-life for individuals, you will thrive at Docebo. Our values are not just slogans; they are the principles that guide our daily operations. We embody the Docebo Heart: fostering trust, assuming positive intent, and creating an inclusive environment for diverse perspectives.What are you waiting for? Become part of our 900+ Docebians around the globe and assist us in redefining the learning experience, because education is an ongoing journey.About the Opportunity: Your Adventure AwaitsAs the Technical Product Manager for Connectors, you will take the lead in orchestrating the enterprise ecosystem, ensuring seamless communication between Docebo and the tools preferred by our customers. Your role is not just about managing integrations; it's about constructing essential connections between HRIS, CRM, and Productivity suites that facilitate large-scale global learning. You will define the standards for native integration quality and hold the organization accountable through clear, measurable outcomes. Your Daily ResponsibilitiesArchitect the Roadmap: Strategically prioritize our native integration portfolio by balancing customer needs, ARR impact, and competitive benchmarks across the HRIS and CRM sectors.In-Depth Discovery: Conduct technical investigations by analyzing vendor APIs, testing authentication models, and scrutinizing payloads to ensure our PRDs are flawless before any coding begins.Own the Lifecycle: Manage the comprehensive journey of each connector, from inception to deprecation, while proactively addressing versioning and adapting to upstream vendor changes.

About AirwallexAirwallex is a revolutionary global payments and financial platform designed for businesses around the world. With our distinctive blend of proprietary technology and innovative software, we empower over 200,000 businesses globally—including renowned brands like Brex, Rippling, Navan, Qantas, and SHEIN—with comprehensive solutions to efficiently manage their business accounts, payments, spend management, treasury functions, and embedded finance on a global scale.Established in Melbourne, our diverse team of over 2,000 talented professionals spans across 26 offices worldwide. Valued at $8 billion and supported by leading investors such as T. Rowe Price, Visa, Mastercard, and Sequoia Capital, Airwallex is at the forefront of creating the future of finance. If you are ready to embark on a transformative career journey, we invite you to join us.Attributes We ValueWe seek dynamic innovators with a founder-like spirit who aspire to make a significant impact, accelerate their learning, and take ownership of their work. You should possess strong expertise relevant to your role, demonstrate sharp analytical thinking, and be inspired by our mission and operating principles. Your ability to move swiftly while exercising sound judgment and deep curiosity is essential as we prioritize both speed and thoroughness in decision-making.You should be collaborative and humble, transforming innovative concepts into actionable products, effectively executing projects from start to finish. Leveraging AI to enhance productivity and expedite solutions is key. Here, you will engage with complex, high-visibility challenges alongside exceptional colleagues, fostering your career as we shape the future of global banking. If this resonates with you, let's create what comes next.About the TeamThe Marketing team at Airwallex is dedicated to amplifying brand visibility and enhancing customer engagement through innovative and strategic campaigns. Our mission is to effectively communicate the value of our financial solutions, attract new clients, and reinforce relationships with existing ones. By utilizing data-driven insights and creative strategies, we ensure that Airwallex stands out in a competitive landscape. Our team is passionate about narrating the Airwallex story and contributing to the company’s growth and success.What You’ll DoAs the inaugural local marketing hire in Canada, you will spearhead growth initiatives and scale our Canadian SME operations from inception to success. Collaborating closely with the commercial and strategy teams, you will report directly to the Head of SME for Canada and our global leadership.

Transforming Learning through Innovation.At Docebo, we harness the power of artificial intelligence to revolutionize workplace learning. Our innovative AI-driven learning platform empowers organizations to create, deliver, and manage training seamlessly in one place. Our mission transcends mere training; we aim to enhance team productivity, streamline workflows, and prioritize meaningful work. Our intelligent tools personalize the learning experience, eliminate mundane tasks, and elevate training from a mere obligation to an empowering tool. The outcome? Exceptional learning experiences and significant business results.Join a team that dares to challenge conventional wisdom and is committed to reshaping the future of learning. If you are passionate about leveraging AI to improve the work lives of individuals, you will thrive here. Our core values—trust by default, positive intent, and embracing diverse perspectives—define our culture and daily operations, known as the Docebo Heart.Are you ready to embark on this journey? Become part of our global family of over 900 Docebians and help us redefine learning because the quest for knowledge never ceases.Opportunity Overview: The Journey AheadAs the Technical Product Manager for Platform & Integrations, you will architect Docebo’s extensibility, transforming our ecosystem into an innovative space for developers. Your role is crucial in bridging sophisticated engineering infrastructure with tangible business outcomes, ensuring our REST APIs, webhooks, and Connect tools are industry-leading. By exploring emerging standards and establishing clear interoperability patterns, you will enable global enterprises to create impactful integrations that will shape the future of educational technology. Daily ResponsibilitiesAPI and Platform Strategy: Lead the external API roadmap for Docebo, focusing on schema design principles, versioning policies, and advocating for patterns that promote long-term scalability.Connect and Integration Tooling: Spearhead the vision for Docebo Connect, managing the low-code workflow builder and blueprint library while evaluating high-impact partner contribution programs.Developer Experience: Prioritize the entire developer journey, tracking developer experience metrics and conducting in-depth research to remove obstacles before they lead to attrition.

At Veeva Systems, we are on a mission to accelerate the delivery of life-saving therapies to patients. As a trailblazer in the industry cloud space, we empower life sciences companies with the tools to bring innovations to market faster. Having achieved over $3 billion in revenue in the last fiscal year, we are one of the fastest-growing SaaS companies in history, with significant opportunities for future growth. Our core values - Do the Right Thing, Customer Success, Employee Success, and Speed - guide everything we do. In 2021, we made history as a public benefit corporation (PBC), ensuring a balance between the interests of our customers, employees, society, and investors. As a Work Anywhere company, we offer you the flexibility to choose your ideal working environment, whether from home or in the office. Join us in transforming the life sciences industry and positively impacting our customers, employees, and communities.The RoleWe are looking for a Senior Product Manager specializing in SAP ERP Integrations. In this role, you will define, design, and implement our integration strategies for Veeva Quality applications, utilized by some of the largest life sciences organizations globally.The ideal candidate will have a robust background in enterprise software product management, coupled with a strong passion for crafting simple yet elegant solutions to complex challenges. Your contributions will play a vital role in enabling Veeva's customers to swiftly introduce new and updated therapies to market, navigating the challenges of a complex manufacturing environment.If you are driven by the desire to create exceptional products and thrive on solving intricate problems, we encourage you to apply.

The Manager of Professional Practice for Acute Care Programs at University Health Network plays a key leadership role in Toronto. This position sets the strategic direction for professional practice within UHN's acute care facilities, working closely with teams across the organization. Key Responsibilities Lead initiatives that strengthen professional practice for acute care teams Collaborate with healthcare professionals to enhance patient care quality Promote adherence to up-to-date best practices Foster a culture centered on excellence and continuous improvement Role Impact This role shapes how professional standards are set and maintained throughout acute care programs. The Manager’s guidance helps ensure patients receive high-quality care, while staff benefit from strong professional support.

About Us At Momentum Financial Services Group, we are dedicated to empowering individuals by transforming the way money serves those who need it the most. With over four decades of expertise, we proudly stand behind Money Mart—Canada's most extensive non-bank branch network, leading the charge in financial solutions for underserved communities. Our diverse offerings, from short-term loans to money transfers and prepaid cards, facilitate connections for over a million customers each year, ensuring they access the funds they need when they need them. At MFSG, our teams collaborate across departments to create impactful solutions that break down barriers, providing essential access to financial resources. Whether you are problem-solving, developing systems, or crafting strategies, your contributions have a meaningful impact on real people's lives.

Role Overview Capco is hiring a Technical Delivery Lead for Wealth Management in Toronto. This position centers on guiding technical delivery for projects that improve client experiences in the wealth management sector. What You Will Do Lead technical delivery efforts for wealth management initiatives Coordinate integration and execution of projects from start to finish Work with cross-functional teams to achieve project goals Apply expertise in wealth management technologies to address complex challenges Support innovation and continuous improvement throughout the delivery process Location Toronto, Canada

Join the dynamic team at OLIVER as a Creative Integrated Designer in Toronto, Canada. We're seeking talented designers who can articulate their ideas with clarity and confidence. In this role, you will engage in hands-on projects from the initial brainstorming of creative concepts to developing original content and participating in client presentations. You'll ensure deadlines are met while creating exceptional work that resonates with audiences. This is an exciting opportunity to grow your skills and eventually mentor junior designers in a fast-paced environment.

Join Get Maple as a Service Design & Delivery Manager specializing in Virtual Care. In this pivotal role, you will be responsible for leading the design and delivery processes that enhance our virtual healthcare offerings. Your expertise will guide our teams in creating user-centered services that meet the evolving needs of patients and healthcare providers alike.As a passionate advocate for service design, you will collaborate with cross-functional teams, leverage data-driven insights, and implement best practices to ensure seamless service delivery. Your contributions will directly impact the quality of care provided to our patients, making a tangible difference in their healthcare experience.

Join Zip as a Senior Technical Integrations Consultant where you'll play a pivotal role in shaping our ERP and integration ecosystem. Your expertise will help streamline internal technical enablement, template ownership, and product partnerships while driving best-in-class standards across all integration workflows. As Zip scales rapidly with enterprise clients like Coinbase and Snowflake, your contributions will be foundational in creating reusable integration assets and enhancing the developer experience, ensuring high-quality solutions across the board.

Join MaintainX as a Senior Integrations Developer and play a pivotal role in enhancing our integration platforms. You will be responsible for designing, developing, and maintaining integrations that drive operational efficiency and improve user experience. The ideal candidate will have a strong technical background, be passionate about integration technologies, and thrive in a collaborative environment.