Manager, Technical Operations Center

Join Everlywell as a Senior Technical Implementation & Accounts Manager within our Clinical Operations team! In this pivotal role, you will lead the technical implementation of our innovative health testing solutions while managing key accounts to ensure our clients receive exceptional service and support.Your expertise will help bridge the gap between technical teams and healthcare providers, ensuring a seamless integration of our services. You will work closely with cross-functional teams to deliver top-notch solutions that meet the needs of our diverse clientele.

About SwapSwap is revolutionizing the landscape of modern commerce through its cutting-edge AI-native platform. We seamlessly integrate backend operations with innovative storefront experiences, designed for brands eager to sell anything, anywhere.Our platform centralizes global operations and empowers businesses with intelligent workflows, enabling data-driven decisions that protect margins in real-time. From cross-border transactions to demand planning and returns management, our products provide merchants with unparalleled transparency and confidence in their operations.At Swap, we foster a culture that prioritizes clarity, creativity, and shared ownership as we transform the global commerce landscape.About the RoleWe are seeking a dynamic individual who thrives at the intersection of technology, operations, and client engagement. As a Merchant Onboarding Technical Implementation Manager at Swap, you will lead merchants through their entire implementation journey — from technical discovery and solution design to configuration, testing, and launch. You’ll collaborate closely with merchant eCommerce, operations, and technical teams to understand their systems and data flows, configuring the Swap platform to meet their needs while providing expert support through integration challenges and workflow optimization.The ideal candidate will possess strong organizational skills, a solid understanding of technical concepts such as APIs and data structures, and an innate ability to build trusted relationships with clients. Your role will be pivotal in facilitating quick and successful merchant adoption of Swap, ensuring a smooth transition to realizing value from our solutions.Key ResponsibilitiesOversee the complete onboarding process for merchants, managing technical and operational workstreams to guarantee a seamless and timely launch.Conduct thorough technical discovery to assess merchant systems, data structures, workflows, and integration needs.Configure and test merchant environments, including API connections, workflow logic, and platform settings, to align with business objectives.Assist merchants with integration troubleshooting by analyzing payloads, logs, and system behaviors to ensure swift resolution.Maintain clear and proactive communication with merchant stakeholders, offering guidance, updates, and recommendations throughout the onboarding process.Facilitate effective training and enablement sessions to empower merchant teams in adopting Swap’s products and workflows confidently.

DigitalOcean is looking for a Senior Technical Account Manager based in Austin. This position centers on supporting customers as they use DigitalOcean's cloud services, helping them reach their goals and get the most from the platform. Role overview This role serves as a trusted advisor for clients, offering guidance and technical insight throughout their cloud journey. Building strong relationships and understanding each customer's needs are central to your day-to-day work. What you will do Advise customers on best practices and solutions for their cloud infrastructure Provide strategic recommendations to help clients succeed with DigitalOcean's products Communicate clearly with both technical and non-technical stakeholders Foster ongoing relationships to ensure customer satisfaction and long-term success Requirements Strong technical background in cloud services Experience advising clients or managing technical accounts Excellent communication skills across diverse audiences

At Terminal Industries, we view the logistics yard as the final unexplored territory in supply chain technology—an environment that still relies on outdated methods like clipboards and radios. These yards are critical as they manage the trucks, trailers, chassis, and containers essential to global trade. By harnessing yard-level data, we aim to enhance efficiency, sustainability, and scalability throughout the supply chain.We are developing the world's first AI-driven Yard Operating System (YOS), designed to digitize, automate, and coordinate all activities within the yard. With our advanced Terminal Vision Engine and leading-edge machine learning capabilities, we empower operators with real-time insights, intelligence, and control to reduce dwell times, eliminate unnecessary costs, and increase throughput.The outcome? More secure, intelligent, and efficient yards—and the opportunity to revolutionize a trillion-dollar industry from the ground up. Supported by premier investors and in collaboration with top global logistics firms, we're not just addressing challenges; we're setting the standard for the industry.Joining Terminal means becoming part of a team that is reshaping the landscape of modern logistics. If you're eager to make a significant impact on the flow of goods in the global supply chain, this role offers a unique chance to contribute meaningfully during a vital phase of growth.As the Senior Implementation Manager, you will oversee the complete implementation process of our Yard Operating System for enterprise clients—from project initiation to launch and beyond. This customer-focused role is crucial, positioned at the crossroads of project management, technical alignment, and operational change management. Collaborating closely with Product, Engineering, and Customer Success teams, you will ensure that every implementation is executed on schedule, meets defined objectives, and fosters customer confidence that ensures long-term loyalty.

Job OverviewJoin our dynamic team at Wise as a Senior Implementation Manager in Austin, where you will play a pivotal role in the expansion of the Wise Platform through high-impact partner integrations. Your efforts will directly contribute to achieving our regional growth objectives, collaborating closely with Solutions Engineering, Product, Compliance, Operations, and Sales teams to ensure efficient project delivery at the highest standards.In this position, you will spearhead complex implementations for some of the largest banks and businesses in the world. From project kickoff to successful launch, your strong program management skills will be essential in delivering on-time, high-quality integrations.As you navigate various markets, you will implement both new and existing solutions, adeptly overcoming challenges through advanced problem-solving and influential communication. You must be equally proficient in business and technical environments, establishing trust with executive and engineering teams, as well as both internal and external stakeholders.This opportunity is ideal for a seasoned professional with a proven history of executing complex programs within financial services, especially in the banking and payments sectors. If you are enthusiastic about financial technology and excel in a fast-paced, dynamic setting, we encourage you to apply.Key Responsibilities:Lead intricate implementation projects for major banking institutions and businesses, managing the process from kickoff to launch while ensuring timely and high-quality outcomes.Utilize strong problem-solving and influencing skills to navigate and resolve project blockers, effectively engaging in both business and technical discussions.Apply governance expertise to oversee project scope, timelines, and accountability, while identifying risks and ensuring compliance with regulatory requirements.Manage delivery risks associated with projects—including financial, compliance, and reputational aspects—ensuring robust mitigation strategies are in place.Foster excellent relationships with partners, ensuring they appreciate the quality of the services we provide.Confidently articulate financial technology solutions and lead initiatives aimed at enhancing project scalability and efficiency.This role offers the chance to:Make a significant impact on the growth of the Wise platform by leading payment partnerships with leading banks and businesses globally.Contribute to scaling the Implementation function through initiatives designed to enhance our processes.Deliver innovative solutions by exploring new methods and approaches.Travel to collaborate with teams and engage with prospects worldwide.

Overview Join our dynamic team at ComplyAdvantage as a Technical Account Manager, where you will serve as the primary technical liaison for our valued customers. Your expertise will ensure that clients effectively leverage our innovative solutions to achieve their business objectives. You will report directly to the Head of Implementation and take ownership of the Technical Relationship with our most significant Enterprise accounts, collaborating closely with Customer Success, Technical Support, Account Executives, Sales Leaders, and Pre-Sales Consultants. In this role, you will directly engage with existing customers, either supporting the account owner or independently managing technical interactions. Your contributions will be vital in achieving renewals, facilitating cross and up-sells, and meeting Tech Support SLAs while maintaining exceptional Customer Satisfaction. Key Responsibilities Work directly with customers to showcase the value of ComplyAdvantage technology and assist with ongoing technical implementations. Collaborate with Customer Success to manage overall Customer Relationships, focusing on key technical stakeholders. Review and manage Support Cases for your customers, tackling complex technical issues to support front-line teams. Oversee communication with internal and external stakeholders regarding ongoing technical challenges and projects. Act as the lead technical liaison between customers and internal teams such as Engineering and Product. Serve as a trusted technical advisor for all customer escalations. Lead Support Governance reviews to report on overall Support activity and SLA compliance. Develop and deliver comprehensive training and demonstrations on ComplyAdvantage’s solutions and products. Work closely with customer development teams on API integrations, implementation verification, due diligence questions, and related technical requirements. Lead project scoping calls to gather technical product requirements and collaborate with the Product team on solutions presentations. Possess in-depth knowledge of our products and capabilities, connecting them effectively to customer business goals. Proactively identify areas for improvement, enhancing customer experiences and technical implementations.

Role overview Roku, Inc. is seeking a Technical Operations Manager based in Austin, Texas. Roku shapes TV streaming across the U.S., Canada, and Mexico, building a connected TV ecosystem that links audiences with their favorite content, helps publishers grow viewership, and gives advertisers new ways to reach viewers. Every team member at Roku contributes to improving the streaming experience for millions, working in a collaborative environment with exposure to many disciplines. The Technical Operations team This group maintains the health and reliability of The Roku Channel (TRC) platform. Operating globally, the team manages live and on-demand content pipelines, ad delivery, and user experiences on all Roku platforms. Technical Operations collaborates with Engineering, Content, Live Operations, and Advertising, handling issue resolution, major launches, and building tools and automation to support Roku’s operations. What you will do Lead, mentor, and develop a global team of Technical Operations Engineers, including contractors, across multiple time zones. Oversee 24/7 platform monitoring through the Technical Operations Control Center (TOCC), ensuring alerts are triaged and escalated quickly and accurately. Manage the full incident management process, from initial triage and escalation to stakeholder communications, resolution, and post-incident analysis. Position focus The Technical Operations Manager leads engineers who monitor, triage, and resolve platform issues. This role manages service level agreements, prepares for high-profile launches, drives automation projects, and acts as an escalation point for partner teams such as Engineering, Content Operations, Live Operations, Advertising, and Rights Management. Strong operational incident management skills and experience leading cross-functional initiatives are important for success in this position.

Role Overview Google Fiber is hiring a Technical Operations Manager for Field Operations in Austin and San Antonio, Texas. This role leads a team focused on deploying and maintaining the company’s fiber optic network. The manager ensures field operations run smoothly and supports Google Fiber’s goal of delivering reliable internet service. What You Will Do Lead and support a team of field professionals responsible for network deployment and maintenance. Work with other departments to improve operational processes and coordinate activities. Analyze operational data to spot trends and identify areas for improvement. Implement solutions that boost efficiency and enhance customer satisfaction. Promote a culture of operational excellence and high-quality service within the team. Location Austin, Texas San Antonio, Texas

As an Implementation Manager at Dealpath, you will play a crucial role in guiding our clients through the successful implementation of our innovative software solutions. You will be the bridge between our clients and our technical team, ensuring a seamless onboarding experience. Your expertise in project management and client relations will be vital as you lead projects from initiation to completion, driving customer satisfaction and engagement.

About TalrooAt Talroo, we take pride in being recognized as a multi-award winning organization. We have consistently earned accolades as one of the Top Workplaces and Best Places to Work in Austin. For the last five years, Inc. 500/5000 has ranked us among the fastest-growing companies in the U.S. Additionally, we have made multiple appearances on the Austin Business Journal's Fast 50 growth awards list. As we continue to grow, we are looking for exceptional talent to help us add to our impressive story.Talroo helps organizations such as Uber, McDonald’s, UPS, The Home Depot, and Target discover and hire their essential workforces. Our innovative data-driven job and hiring event recruiting platform effectively turns the Internet into a giant help-wanted sign. Through our pay-for-performance model, we enable customers to enhance efficiency, minimize waste, and streamline their hiring processes.Unlike traditional recruitment methods, Talroo employs a consumer marketing strategy to deliver job opportunities directly to candidates in their preferred online spaces. Similar to the functions of Google AdSense and Facebook Ad Networks, we pinpoint the candidates that companies are eager to hire.Utilizing an advanced search-and-match algorithm powered by cutting-edge AI technologies, Talroo's deep-learning processes analyze billions of signals daily to evaluate the job seeker-employer relationship in real-time. This leads to significantly improved search results for job seekers and higher quality applicant matches for employers.In addition to delivering exceptional results and service to our customers, our vibrant company culture promotes collaboration, encouragement, transparency, and fun.

Join Togetherwork as a Senior Project Manager - SaaS Implementations with a Focus on Data MigrationLocation: Austin, TX (hybrid)Schedule: Full-time | Hybrid (2–3 days in office)Work Authorization Notice:Currently, we cannot provide immigration sponsorship for this role. Candidates must possess valid, unrestricted authorization to work in the country where the position is located.About TogetherworkTogetherwork is a rapidly growing SaaS company with a robust $250M recurring revenue model, featuring over 33 software applications across 12 vertical markets. We empower communities, organizations, and businesses to thrive with purpose-built software tailored to support their unique missions and operations.Based in the vibrant South Congress area of Austin, TX, Togetherwork is committed to customer satisfaction, execution excellence, and operational integrity. Our teams prioritize accountability, collaboration, and ongoing improvement as we establish a modern data foundation for our next growth phase.About the RoleWe are on the lookout for an experienced and highly motivated Senior Project Manager to spearhead large-scale, complex, client-facing software implementation projects. This position demands a strong combination of technical acumen, project management expertise, and outstanding communication skills. You will collaborate with cross-functional teams and external clients to ensure high-quality implementations that meet functional, financial, and timeline objectives while enhancing customer satisfaction.

Transforming the lab testing experience, Everlywell has revolutionized how people access health diagnostics. No more waiting rooms or uncertainty; we empower individuals to take charge of their health from the comfort of their homes.At Everlywell, we have pioneered at-home lab testing and expanded our services to include in-person diagnostics, telehealth, and AI-driven health guidance. Millions trust us to understand their health, whether it's hormone levels, heart health, food sensitivities, or sexual health. And this is just the beginning.Our platform supports diagnostics for consumers, major health plans, and enterprise partners, managing everything from test fulfillment to clinical review and results delivery. We leverage AI to guide users in determining what tests to take and the next steps in their health journeys.As a product-driven company addressing real issues in a fragmented healthcare system, we invite you to create impactful solutions at a fast-paced company that reaches millions.The Clinical Platform is essential for facilitating telehealth visits, provider workflows, care coordination, and clinical outcomes across all business lines. You will lead the products that connect patients with providers, ensuring that care is completed, not just tests ordered.This senior-level role involves navigating complex clinical operations, regulatory guidelines, multiple vendor systems, and health plan specifications, all while delivering products that enhance real health outcomes.

At BetterUp, we believe in the power of human transformation. Join us as we redefine the employer-employee relationship with innovative approaches and fresh thinking.From your initial interview, you'll notice that our candidate experience is unique. When you receive an offer and accept, you’ll gain much more than a paycheck; you will receive a personal BetterUp Coach, a tailored development plan, and a supportive environment led by a trained manager.You will collaborate with an extraordinary team, each equipped with their own BetterUp Coach, and engage in work that truly matters. This creates an exceptional work experience that is both focused and fulfilling. While it's not for everyone, for those with passion and determination, this opportunity can be transformative, career-defining, and uplifting.Join us and experience the most intense and rewarding years of your professional journey, contributing to life-changing work within a vibrant and soulful culture.We operate as a hybrid company, encouraging in-person collaboration when needed. Employees are expected to work from one of our office hubs at least two days a week, or eight days per month. Our US locations include: Austin, TX; New York City, NY; San Francisco, CA; and the Washington, DC metropolitan area. For roles based in Europe, our hubs are located in London, UK and Amsterdam, NL. Please ensure you can commit to this structure before applying.In the role of Strategy & Operations Manager for Account Management, you will join a team of Strategy & Business Operations Associates, collaborating closely with the Chief of Staff to derive data-driven insights and implement initiatives that facilitate scalable coaching. Your focus will be on developing a new go-to-market segment aimed at engaging C-level executives through peer connections and a consultative, solution-oriented sales process.To excel in this role, you must be comfortable collaborating with BetterUp’s executive team and board of directors to craft, drive, and report on key organizational initiatives that influence significant business outcomes. You will approach problem-solving with composure and meticulous attention to detail, ensuring all business functions operate efficiently.

Mudflap is revolutionizing the $800 billion trucking industry, which is crucial to the U.S. economy. Our innovative payment solutions empower truckers to save significant amounts on fuel, their primary operational cost, while enabling our fuel stop partners to connect with a broader customer base. As a rapidly growing marketplace, we are on the lookout for a dedicated and customer-focused individual to join our dynamic team.In the role of Senior Revenue Operations Manager, you will play a pivotal role in ensuring the seamless operation of revenue processes, delivering exceptional customer experiences, and devising strategic initiatives for future product offerings. This highly collaborative position demands leadership across various teams and product lines, leveraging data analysis to drive insights, enhance operations, and foster growth. You will merge program management with practical execution to empower both the organization and your colleagues to thrive.

At Xometry (NASDAQ: XMTR), we are at the forefront of revolutionizing the manufacturing industry by linking visionary innovators with the manufacturers who can realize their concepts. Our digital marketplace equips manufacturers with essential tools to expand their operations while simplifying the purchasing process for Fortune 1000 clients to access global manufacturing capabilities.We are on the lookout for passionate Mechanical Engineers to join our team as Technical Account Managers (TAMs). In this pivotal role, you will integrate within our key accounts, serving as an extension of their engineering teams. This position represents a unique fusion of client interaction, technical acumen, and operational delivery. While reporting to Operations, you will collaborate closely with the Sales team to foster growth and ensure exceptional customer satisfaction.This is a remarkable chance to become part of a dynamic and expanding company at the leading edge of digital manufacturing. If you are a driven Mechanical Engineer with a commitment to customer success and a desire to make a significant impact, we would love to hear from you.

Job Overview:As a Technical Account Manager (TAM) Team Lead at Genetec, you will spearhead a dedicated team of Technical Account Managers responsible for delivering exceptional support to our strategic customers utilizing our advanced platform. In this pivotal role, you will ensure that each TAM acts as the technical account owner for their assigned clientele while being accountable for team performance and customer satisfaction across the board. You will serve as the primary escalation point for complex issues and report directly to senior management.In addition to your leadership responsibilities, you will also directly manage a select number of strategic accounts, applying your expertise as a Technical Account Manager.This position blends team leadership, high-level customer engagement, and a profound technical understanding of enterprise physical security ecosystems. Collaboration with the Dedicated Client Care and Support leadership will be essential as you drive proactive service initiatives, manage escalations effectively, and deliver measurable value to our customers.Your Day at a Glance:Leadership & Team Management:Lead, mentor, and develop your team of TAMs focused on enterprise accounts.Ensure adherence to established standards and processes by all team members.Define, monitor, and enhance team KPIs for continuous improvement.Conduct regular 1:1 sessions, performance evaluations, and development plans while fostering internal mobility.Strategic Customer Ownership:Establish a clear governance model for each account, ensuring TAMs maintain robust customer relationships.Proactively engage in resolving major incidents and escalations while developing action plans to restore trust.SOW Governance & Delivery Excellence:Ensure TAM activities are in line with contractual SOWs regarding scope of services, hours, and deliverables.Set and enforce standards for scope interpretation and communication of exclusions.Collaborate with Sales, Legal, and Professional Services on SOW design for new enterprise agreements and renewals.Incident, SLA & Escalation Management:Own the escalation framework and ensure TAMs consistently apply it during critical incidents.Analyze major incidents with the team and drive corrective actions across Support, Operations, and Engineering.Adoption, Change Management & Value Realization:Ensure TAMs promote feature adoption, optimize workflows, and achieve measurable outcomes.Physical Security & Integration Focus:Guide your team on best practices for integrating Genetec solutions within customer ecosystems.Work closely with Product and Engineering to relay field insights back into product roadmaps and integration priorities.Cross-Functional Collaboration:Partner with dedicated client care and support teams to enhance service delivery.

Google Fiber seeks a Technical Operations Manager to lead day-to-day operations for Outside Plant (OSP) engineering projects in Austin or San Antonio, Texas. The focus is on ensuring efficient, high-quality service delivery and supporting the success of OSP initiatives. Role overview This position manages operational activities tied to OSP engineering. The manager works closely with cross-functional teams, aiming to improve processes and outcomes while keeping projects on track and customers satisfied. What you will do Oversee daily operations for OSP engineering projects Collaborate with teams from other departments to refine processes and drive better results Support the creation and implementation of strategies that enhance operational performance Contribute to strong customer satisfaction throughout each project phase Location This role is based in Austin, Texas or San Antonio, Texas.

Join Mirantis as a Technical Account Manager specializing in OpenStack solutions. In this fully remote role, you will play a pivotal part in ensuring our customers' success by providing expert guidance and support in the deployment and management of OpenStack environments. You will collaborate closely with clients to address their technical needs and drive the adoption of our services.

At TTEC Digital, we empower our clients by ensuring their employees feel appreciated and supported, recognizing that a remarkable customer experience begins with a satisfied workforce. Our goal is to cultivate an environment where employees can truly thrive.In partnership with Five9, TTEC Digital is dedicated to delivering exceptional, AI-driven contact center solutions. While Five9 offers innovative, cloud-native CCaaS technology, TTEC adds unparalleled expertise in customer experience consulting, integration, deployment, and optimization. We are currently seeking a skilled Senior Implementation Engineer specializing in Five9 solutions to join our Professional Services team. This is a remote position based in the United States, reporting directly to the Executive Director of Technology Consulting. In this role, you will be responsible for configuring the Five9 Intelligent CX Platform, integrating it with third-party applications such as CRM and ITSM systems, and conducting thorough end-to-end testing to ensure optimal functionality. This hands-on, execution-oriented position demands extensive experience with Five9 configurations and a strong development background to facilitate API integrations and customize JavaScript/HTML scripts. You will engage with the full Five9 product suite, including VCC, IVR/IVA, WFA, QM/WEM, digital channels, and CRM/partner integrations, all while delivering complex configurations and successful deployments for our enterprise clients.