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Manager, Solutions Engineering

HightouchNew York, NY or San Francisco, CA
On-site Full-time $175K/yr - $280K/yr

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Experience Level

Manager

Qualifications

Ideal candidates will have a strong background in solutions engineering, exceptional communication skills, and a deep understanding of data technologies. Experience in data warehousing, ETL/ELT processes, and API integrations is essential. A proven track record of successfully leading teams and enhancing customer experiences will set you apart.

About the job

About Hightouch

Hightouch stands as the cutting-edge AI platform tailored for marketing and growth teams. Our innovative AI agents revolutionize marketing workflows, enabling marketers to craft content, strategize campaigns, and implement initiatives with unprecedented speed and efficacy.

We are uniquely positioned at the convergence of two pivotal technological advancements: the evolution of large language models (LLMs) and autonomous AI, alongside the swift adoption of cloud data warehouses such as Snowflake and Databricks. These advantages have propelled us to the forefront of AI marketing, collaborating with renowned industry players like Domino’s, Chime, Spotify, Ramp, Whoop, Grammarly, and over 1000 other trailblazers.

Our team is dedicated to making a significant difference for our clients. We tackle challenges with a fundamental approach, act swiftly and resourcefully, and foster a culture of compassion and kindness. We seek team members who excel in communication, embrace a growth mindset, and show tenacity in the pursuit of our ambitions.

About the Job

At Hightouch, we are leading the Data Activation movement, empowering organizations to utilize their data warehouses as the definitive source of truth for all operational requirements. As our customer base expands rapidly, you will play a vital role in ensuring that the most innovative companies develop a deep, lasting affinity for Hightouch.

Our Solutions Engineers are pivotal in ensuring that customers’ initial interactions with Hightouch’s platform are flawless, resulting in strong and lasting partnerships. They collaborate closely with Account Executives (AEs) to guide potential customers through the pre-sales journey, providing customized demonstrations and proofs-of-concept (POCs) that lead to a decisive "Product Yes." Solutions Engineers possess an insatiable curiosity about customer needs and challenges, leveraging their extensive Hightouch product knowledge and robust technical understanding of data warehousing, ETL/ELT, and API integrations to craft optimal solutions. They are skilled in relationship building, excel in project management, and serve as inspiring leaders who cultivate and develop their teams.

You Will:

  • Lead, mentor, and expand a team of Solutions Engineers, nurturing a collaborative, high-performing, and customer-focused atmosphere.
  • Strategically partner with Hightouch AEs throughout the customer journey, delivering personalized demonstrations and customer POCs based on established criteria.
  • Develop profound technical domain expertise in Data Activation, CDP, data warehousing (e.g., Snowflake, BigQuery, Databricks)...

About Hightouch

Hightouch is at the forefront of AI-driven marketing solutions, dedicated to transforming how businesses leverage data. With a focus on innovation and customer satisfaction, we partner with leading companies to redefine marketing strategies through advanced technology.

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