Manager of Professional Services Engagement Management

Your ImpactThe Manager of Professional Services plays a pivotal role in both internal leadership and client engagement. This position is central to delivering a unique combination of technical support, consulting, software expertise, and data management. Responsibilities include hiring and nurturing team members, ensuring timely and excellent service delivery to clients, managing escalations in collaboration with sales, and overseeing performance management within the organization. The role involves calibrating team services while driving growth and scalability, making leadership critical to the ongoing development of DISCO's professional services.What You'll DoTeam Management: Oversee day-to-day operations of the Data Operations and DISCO Desk teams in London. This includes performance management, recruitment, and workload distribution. Regularly review client interactions to ensure quality service, identify training needs, and enhance technical support delivery. Manage team schedules for optimal coverage, conduct one-on-one meetings, and support administrative tasks such as time entry approvals. Foster a culture of continuous improvement through training and soliciting team input on process modifications.Client Relationship Management and Service Delivery: Act as the main point of contact for escalated client issues, ensuring positive resolutions. Clearly communicate complex technical matters in an accessible manner to clients. Build and maintain relationships with Customer Success, Review, Sales, and other Professional Services leaders to guarantee a seamless client experience. Consistently meet and exceed internal and client expectations regarding response times and service quality.Process Improvement, Documentation, and Standardization: Lead initiatives to document standardized processes and workflows. Regularly review team-client interactions for quality assurance and identify areas for improvement and training to enhance technical support delivery.

Veeva Systems is a pioneering organization dedicated to transforming the life sciences industry by facilitating faster delivery of therapies to patients. Recognized as one of the fastest-growing SaaS companies, we achieved over $3B in revenue last fiscal year, with significant growth opportunities on the horizon. At Veeva, our core values drive us: Do the Right Thing, Customer Success, Employee Success, and Speed. We made history in 2021 by becoming a public benefit corporation (PBC), committed to balancing the interests of our customers, employees, society, and investors. As a Work Anywhere company, we offer the flexibility to work from home or from the office, enabling you to thrive in your preferred environment. Join us in transforming the life sciences industry, while making a meaningful impact on our customers, employees, and communities.The Role The Services Engagement Manager (SEM) plays a vital role in ensuring project success for our customers, representing the complete value proposition of a Veeva R&D Product Implementation. This position is crucial during the project scoping and planning phase to define the optimal implementation strategy and guarantee customer satisfaction. The SEM is also integral to the sales cycle, serving as a solution expert and collaborating closely with Veeva's Sales and Services Teams. We are seeking a candidate with a strong background in Software Implementation, Project Management, and Life Sciences Software Sales. The ideal individual will effectively structure solutions, set realistic expectations, and establish appropriate project timelines and budgets. You will engage with current customers and new prospects, becoming a key contributor in building these partnerships from the outset. Key deliverables of the SEM include the creation of Proposals and Statements of Work (SOW), along with recommending potential implementation partners and ensuring strategic alignment of the team prior to the project kickoff.

Charlotte Tilbury Beauty, founded in 2013 by Charlotte Tilbury MBE, has built a reputation for accessible, giftable makeup and now operates in over 50 markets with a team of more than 2,300 people. The company values creative thinking, collaboration, and a drive to take on new challenges as it expands its product lines and retail experiences. The Procurement Manager - Professional Services will be based in London and focus on indirect corporate services and facilities procurement. This Category Manager position works across multiple departments, optimizing how the business sources and manages services in support of company goals. Key Responsibilities Work with teams to understand their requirements for professional services and facilities. Evaluate suppliers, negotiate contracts, and ensure timely delivery of goods and services. Develop and implement procurement strategies that align with business objectives, aiming to reduce costs and streamline supplier relationships. Identify and assess new service providers, managing ongoing vendor relationships for optimal outcomes. Areas of Focus HR: Recruitment agencies, temporary staffing, employee benefits, payroll systems, private medical insurance Facilities Management: Property leasing, retail operations, maintenance Consultancy Services: Management consulting, legal and financial services Travel and Expenses: Corporate travel management, event planning, hotel bookings, car rentals, travel insurance Financial Services: Banking partnerships, treasury services, insurance, auditing, and accounting services

RealtimeBoard Global is seeking an Engagement Manager to join the team in either Amsterdam or London. This position centers on working directly with clients to help them use the company’s products and services effectively. Building strong relationships, guiding projects from start to finish, and supporting ongoing client success are central to this role. Key Responsibilities Act as the primary contact for assigned client accounts Oversee project delivery and ensure all objectives are achieved Collaborate with clients to understand their goals and match solutions to their needs Develop and sustain long-term partnerships with clients Location This role is available in Amsterdam, NL and London, UK.

As a Founding Engagement Manager at conduct, you will play a pivotal role in shaping our customer engagement strategies. You will collaborate closely with diverse teams to enhance client relationships and drive business growth. Your expertise will guide our initiatives, ensuring we deliver exceptional value to our clients while fostering a culture of innovation and excellence.

Join our dynamic team at Databricks as a Senior Technical Program Manager in our Professional Services division. In this pivotal role, you will leverage your extensive experience in technical project management to lead complex initiatives that drive innovation and customer success. You will collaborate with cross-functional teams to ensure the timely delivery of high-impact projects while fostering a culture of excellence and continuous improvement.

As an Engagement Manager at Stripe, you will play a pivotal role in driving customer success and engagement. You will lead initiatives that not only deepen customer relationships but also help clients derive maximum value from our platform. Your expertise will guide strategic projects and foster collaboration across teams, ensuring seamless implementation of our solutions.

Role Overview Endava is hiring an Engagement Director focused on Financial Services in London. This position leads efforts to strengthen client engagement and satisfaction within the financial sector. The role centers on building strong client relationships, understanding client needs, and ensuring projects meet expectations. What You Will Do Work directly with clients in the financial industry to identify goals and requirements Develop solutions tailored to each client’s business challenges Oversee project delivery to ensure successful outcomes Use industry experience to deepen client partnerships and support business growth What We Look For Extensive background in financial services Strong record of managing client relationships and project delivery Ability to collaborate with both clients and internal teams

As an Engagement Manager II at Braze, you will play a pivotal role in driving customer success and engagement strategies. Your expertise will help our clients maximize the value of our platform, ensuring seamless implementation and integration. You will be the liaison between our clients and internal teams, facilitating communication and project management to enhance customer experience.

About UsAt Legora, we are committed to transforming the landscape of legal work. Our approach is unique; we collaborate closely with legal professionals to ensure our solutions are built with their needs in mind. This partnership allows us to create a product that truly delivers.Our AI-driven workspace not only accelerates workflows but also empowers legal experts to ask insightful questions and uncover valuable insights. We constantly innovate to redefine legal technology, making complex processes more efficient and human-centric. Whether it’s analyzing thousands of documents in mere minutes or designing intelligent workflows alongside industry leaders, we are turning visionary ideas into reality.Trusted by prestigious global firms such as Cleary Gottlieb, Goodwin, Bird & Bird, and Linklaters across more than 40 countries, we are just getting started. Our rapid shipping, effective iteration, and strategic scaling are intentional and part of our mission.Joining Legora means becoming part of a team that believes in excellence—where ‘good enough’ is not acceptable. We thrive on collaboration, empowering lawyers to excel with technology that genuinely understands their needs. If you are passionate about building from the ground up, working with exceptional talent, and driving change in a high-stakes field, this is the opportunity for you.We are not just shaping the future of legal tech — we are defining it. Ready to be part of this intelligent future?The RoleAs the Engagement Manager for Strategic Accounts, you will report to the Account Director. Your primary responsibility will be to ensure our major law firm, management consultancy, and financial services clients consistently receive exceptional service, while continuously deriving value from Legora.We seek an individual who excels in engaging with executive-level stakeholders and is passionate about developing playbooks and strategies to foster enduring partnerships.Key Responsibilities:Serve as the main point of contact and strategic advisor, understanding client objectives, identifying new use cases, and helping key clients maximize their returns on investment with our platform.Be readily available to assist end-users, efficiently discussing their use of Legora and exploring potential new applications. This role will require independent on-site engagement with clients.

At Ripple, we are on a mission to revolutionize the way value is transferred globally, akin to how information flows today. Our innovative crypto solutions are designed for financial institutions, businesses, governments, and developers, enhancing the global financial landscape and fostering economic equality. Join us and experience unparalleled career growth while collaborating with a supportive team environment.If you are eager to make a tangible impact and seize incredible career advancement opportunities, we invite you to join us in creating real-world value.THE ROLE:As an Engagement Manager at Ripple Treasury, you will play a pivotal role in driving complex professional services projects that engage clients. You will ensure that our Treasury solutions are implemented smoothly, on schedule, and with outstanding client satisfaction. Acting as a trusted partner for our enterprise clients, you will coordinate cross-functional teams, manage multiple project streams, and guarantee that every implementation yields measurable business benefits. Your leadership will significantly shape the client experience with Ripple Treasury from the outset, paving the way for enduring success.

Join Us at LegoraAt Legora, we are revolutionizing the legal industry. Our mission is clear: to create a collaborative solution that empowers legal professionals by working alongside them. We believe that the best way to achieve results is by partnering with lawyers throughout the entire process.Our AI-driven workspace enables legal experts to enhance their productivity, uncover new insights, and streamline complex workflows. We are proud to be trusted by prestigious law firms globally, including Cleary Gottlieb, Goodwin, Bird & Bird, and Linklaters, and we are committed to continuous innovation.Joining Legora means becoming part of a dynamic team that strives for excellence and innovation, ensuring that we empower lawyers to perform at their best with technology that understands their needs. If you are passionate about driving change in a high-impact environment and collaborating with talented individuals, this is your opportunity.

As an Engagement Manager at Postman, you will play a pivotal role in enhancing customer success and fostering long-term relationships with our clients. You will leverage your expertise to guide users through the Postman platform, ensuring they maximize their investment in our services. This is an opportunity to be part of a dynamic team that is committed to innovation and excellence in API development.

Role Overview epay is seeking an Engagement & AI Adoption Manager to help strengthen connections and drive digital initiatives within Euronet’s global operations. Based in London, this position focuses on managing the internal digital presence, leading the AI Champions Program, and working closely with marketing and communication teams across regions. Key Responsibilities Oversee Euronet’s internal digital platforms, ensuring content and engagement stay relevant and effective. Lead the AI Champions Program, supporting employees as they adopt and integrate AI tools and practices. Work in partnership with the Global Director of Special Projects, the Global Marketing Director, and teams in Internal Communications, Marketing, and country-level business units. Promote collaboration and teamwork across departments and geographies. Enhance internal communication channels to keep employees informed and connected, regardless of location. Who You’ll Work With Global Director of Special Projects Global Marketing Director Internal Communications and Marketing teams Country Leaders and Business Teams What Success Looks Like The right person will help employees engage with AI, improve communication across the company, and foster a sense of belonging throughout Euronet’s international workforce.

About Ping Identity: At Ping Identity, we strive to create secure and seamless digital experiences for all users, a principle we call digital freedom. This commitment shapes our company culture and inspires our team. Our intelligent, cloud-based identity platform empowers individuals to shop, work, bank, and connect without barriers or concerns.While safeguarding digital identities is central to our technology, championing individuality is core to our culture. One of our guiding values, Respect Individuality, encourages us to celebrate diversity, allowing everyone to bring their authentic selves to work.Headquartered in Denver, Colorado, we have a global presence with offices and employees worldwide, serving some of the largest enterprises, including over half of the Fortune 100. At Ping Identity, we are transforming the landscape of cybersecurity, digital experiences, and identity and access management.Position SummaryWe are seeking a results-driven Director of Professional Services to spearhead and expand our service delivery operations across the Southern EMEA region. This pivotal role ensures exceptional execution of service delivery, fosters collaboration with the Sales team, and drives predictable and profitable service engagements—whether conducted directly or through partners. You will take charge of team performance, customer satisfaction, and the overall success of the regional business.

Role Overview Playtech is seeking a Product Manager focused on Engagement & Gamification Tools for its London office. This role centers on developing products that strengthen user engagement and retention across Playtech’s gaming and entertainment platforms. What You Will Do Lead the development of engagement and gamification tools, from concept through launch. Work closely with engineering, design, and business teams to define product vision and priorities. Analyze user feedback and market trends to identify opportunities for improvement. Shape strategies that enhance user experiences and increase platform retention. Ensure the timely delivery of high-quality product features. Who You’ll Work With This position collaborates with cross-functional teams across Playtech, including product, engineering, design, and business stakeholders.

Veeva Systems is a purpose-driven leader in the industry cloud space, dedicated to accelerating the delivery of therapies to patients within the life sciences sector. As one of the most rapidly expanding SaaS companies globally, we achieved over $2 billion in revenue in our last fiscal year, showcasing our substantial growth potential.Our core values are embedded in everything we do: Doing the Right Thing, Ensuring Customer Success, Fostering Employee Success, and Acting with Speed. We are not just a public company; we made a landmark decision in 2021 to become a public benefit corporation (PBC), legally committed to balancing the interests of our customers, employees, society, and investors.As a Work Anywhere company, we offer you the flexibility to work from home or in the office, allowing you to thrive in your preferred environment.Join us in transforming the life sciences industry, as we remain devoted to making a positive impact on our customers, employees, and communities.The RoleAt Veeva, our Quality Business Consulting team is a distinct group that integrates strategy, operations, data, and technology. Establishing a premier Quality consulting practice is a key strategic objective for Veeva, with significant visibility within the organization and among leaders in the broader Life Sciences industry. As an Engagement Manager, you will oversee intricate and innovative consulting projects for Veeva clients in the Quality domain, managing teams and meticulously planning, organizing, and tracking all dimensions of project delivery. You will play a crucial role in enhancing our brand's market presence, expanding our client network, and identifying and securing new projects to support our customers.

About AlixPartners AlixPartners helps organizations solve complex challenges by moving quickly from analysis to action. The firm values diversity and inclusion, aiming to create a workplace where authenticity, growth, and equity are encouraged. Employees, clients, and communities are all recognized and supported through ongoing improvements to policies and practices. Work Model This role follows a hybrid schedule based in London. Team members work onsite at an AlixPartners office on Tuesday, Wednesday, and Thursday, with the option to work remotely on Monday and Friday. The approach is designed to support flexibility and work-life integration.

About Us Join Stripe At Stripe, we are revolutionizing financial infrastructure for businesses worldwide. From established enterprises to innovative startups, millions rely on us to streamline payment processing, enhance revenue, and unlock new business possibilities. Our vision is to elevate the internet's economic footprint, and we invite you to take part in this critical mission that can redefine your career. The Team The Professional Services Sales team at Stripe is dedicated to empowering our most strategic partners. You will play a pivotal role in steering customers towards accelerated growth and seamless adoption of Stripe's services. This position requires you to lead high-stakes discussions during pre-sales, reshaping the financial landscape for prominent companies and driving significant revenue through our specialized services. Your Role As an Enterprise Services Manager, you will spearhead the sale of extensive Professional Services engagements to key strategic clients, thus fueling Stripe's growth trajectory by fostering relationships that transition prospects into satisfied Stripe advocates. Key Responsibilities Oversee the complete Professional Services sales cycle for enterprise-level clients. Collaborate closely with Account Executives to devise targeted account strategies aimed at expanding Professional Services business within key accounts. Drive Professional Services success by effectively managing and forecasting bookings. Develop tailored proposals that resonate with client objectives, leveraging both Professional Services and partnered solutions. Consult with senior leaders in client organizations to create compelling business cases for digital transformation. Conduct pre-sales workshops, concentrating on strategy, vision, discovery, and assessment. Negotiate and finalize contracts/Statements of Work while shaping Professional Services agreements. Engage with Product and Engineering teams to influence product strategies tailored for major clients. Work in tandem with GTM partners to align strategies and achieve mutual growth targets. Equip the delivery team with user insights to ensure alignment with expected business outcomes.