About the job
About Us:
At Financeit, we specialize in point-of-sale financing, empowering some of the largest home improvement and retail organizations across Canada. Our innovative platform enables businesses to increase their sales by providing customers with accessible monthly payment options for major purchases, whether it's for home renovations, vehicle financing, or retail transactions.
We are a dynamic company that balances the agility of a small team with the potential for significant market impact. Here, collaboration, inclusivity, fairness, and respect are not just principles; they are woven into the fabric of our organization. If you are seeking a workplace that embraces these values, we invite you to consider joining us.
Role Overview:
Reporting directly to the Director of Process Management & Optimization, the Manager of Process Optimization will act as the steward of our essential workflows. If you have a passion for problem-solving, a keen eye for inefficiencies, and a commitment to fulfilling our customer promises, this role is for you.
You will take full ownership of the lending journey, ensuring our processes are not only efficient and scalable but also tightly controlled. As a vital member of our team, your contributions will help Financeit scale effectively while minimizing friction and risk.
Key Responsibilities:
- Optimize Current Operations: Take charge of key business processes within the lending and customer journey, ensuring seamless workflow between steps.
- Implement Process Enhancements: Utilize best practices to identify bottlenecks, gather requirements, and develop solutions that drive operational excellence.
- Manage Risk & Controls: Ensure the integrity of your processes by designing, testing, and monitoring compliance with regulatory and internal standards.
- KPI Oversight: Regularly assess process performance through data analysis, providing insights and proposing mitigation strategies to senior leadership.
- Conduct Root Cause Analysis: Lead investigations into process failures or dips in customer experience, delving into data to uncover underlying issues and prevent recurrence.
- Collaborative Partnerships: Work across departments such as Product, Engineering, Risk, and Operations to implement scalable process changes.
- Training & Documentation: Maintain our SOPs as dynamic resources, designing training materials to equip frontline teams for success.
- Business Continuity Management: Develop and test business continuity plans for your processes, ensuring resilience in the face of disruptions.
