About the job
About Anthropic
Anthropic builds AI systems designed to be trustworthy, interpretable, and controllable. The team’s mission centers on making AI technology safe and beneficial for both users and society. Anthropic’s workforce includes researchers, engineers, policy experts, and business leaders who work together to advance responsible AI.
Role Overview
The Manager of Partner Account Managers leads the team responsible for Anthropic’s services partner ecosystem. This group works with key firms such as Persistent, Slalom, Ahead, DXC, and Genpact, specialized and regional systems integrators that help deliver Claude to enterprise clients worldwide. Their expertise and reach are essential for expanding Claude’s presence in the enterprise market.
This role focuses on guiding a team of Partner Account Managers (PAMs) who manage a defined set of services partnerships. The manager will mentor the team, set the framework for partner engagement, and build the programs, guides, and metrics needed to help the partner ecosystem scale while maintaining high standards. Collaboration with leaders in partnerships, sales, product, and customer success is central to this position, helping partners deliver advanced AI solutions to their clients.
This position combines team leadership, partner strategy, and operational execution. While the primary focus is on strengthening the team and partner tier, the manager will also engage directly with partner leadership when needed.
Key Responsibilities
Team Leadership and Development
- Mentor and develop a team of Partner Account Managers focused on services partnerships.
- Set clear expectations, objectives, and operational standards; ensure accountability for partner revenue, pipeline, and program outcomes.
- Recruit and retain top performers; foster a team culture built on rigor, collaboration, and commitment to Anthropic’s mission.
Program and Operational Model
- Define the operational model for PAMs, including partner planning, quarterly business reviews (QBRs), forecasting, monitoring partner health, and workload prioritization across the portfolio.
- Work with the broader systems integrator program to adjust tier structure, benefits, and requirements to fit evolving partner needs.
- Create and refine playbooks that help PAMs recruit, onboard, activate, and grow partners consistently.

