Manager of Client Support Engineering

pebl is looking for a Client Experience Manager based in Bengaluru, India. This role shapes how clients interact with the company, focusing on their satisfaction and ongoing engagement. Role overview The Client Experience Manager leads projects to improve client service and support. The position involves designing feedback systems to gather client input and analyzing satisfaction data to identify trends and areas for improvement. Collaboration with teams across the company is key to ensuring client needs are met promptly and effectively. Key responsibilities Create and manage processes for collecting and acting on client feedback Analyze data related to client satisfaction and identify actionable insights Work with various departments to resolve client issues and enhance service delivery Develop training programs that help staff provide excellent client support What you bring This position calls for strong communication skills, experience working with feedback systems, and a collaborative approach. A background in client service or experience management will help in this role.

CLO Virtual Fashion is the innovator behind CLO and Marvelous Designer, the leading 3D garment design software utilized across the fashion, film, and gaming industries. With over twenty years of dedicated research and development in precise garment simulation, our mission is to empower users at every stage of the garment lifecycle—from initial concept through design, manufacturing, marketing, fitting, and styling.Beyond our 3D design software, CLO Virtual Fashion offers CLO-SET, an advanced digital asset management and collaboration platform, CONNECT, a digital fashion hub and marketplace, along with consumer-focused solutions like e-commerce virtual fittings.Established in 2009, CLO's ever-expanding product ecosystem is crafted to shape the future of every aspect related to garments.With 14 offices in 12 countries across North America, Asia, Europe, and South America, CLO Virtual Fashion is dedicated to expanding its reach to serve users globally.Position OverviewWe are on the lookout for an Employee Experience Manager to become a vital part of our dynamic CLO Virtual Fashion team. In collaboration with the Global People & Culture Team, you will act as a Culture Evangelist, ensuring that employees resonate with the company’s mission and vision. By fostering seamless communication with various stakeholders, you will engage employees to enhance operational efficiencies and cultivate an environment where they can concentrate on their individual roles and responsibilities.

Join Stripe as an Engineering Manager, Support Experience, where you will lead a team of talented engineers dedicated to enhancing our customer support platform. In this role, you will oversee the design and implementation of innovative solutions that improve the customer experience and streamline support operations. You will collaborate with cross-functional teams to identify opportunities for improvement and drive projects from conception to delivery.

Join our innovative team at weekday-1 as a Product Manager - Merchant Experience. In this pivotal role, you will spearhead initiatives to enhance the merchant journey, ensuring a seamless and engaging experience. You will collaborate with cross-functional teams to define product vision, gather requirements, and drive product development. If you have a passion for improving merchant relationships and a track record of successful product management, we want to hear from you!

Join cielo2 as a Client Services Manager specializing in Life Sciences. You will play a pivotal role in managing client relationships, ensuring exceptional service delivery, and driving account growth. Your strategic vision and strong communication skills will help facilitate collaboration between clients and our internal teams.

We are seeking a dynamic Senior Account Manager with expertise in consulting or market research to join our team. This role will focus on nurturing client relationships and driving insights through effective market research strategies.

Kaufman Rossin is looking for a Client Onboarding Specialist based in Bengaluru, Karnataka. This role centers on helping new clients transition smoothly into the company’s systems, ensuring each step of the onboarding process is handled with care. Key responsibilities Coordinate onboarding activities for new clients, managing the process from initial contact through completion Collaborate with internal teams to set up client accounts and fulfill all onboarding requirements Keep thorough records and maintain documentation for each client throughout onboarding Assist clients with questions or challenges as they begin using Kaufman Rossin’s services What will help you thrive Strong organizational skills with close attention to detail A customer-focused mindset for service and support Comfort working with multiple teams to achieve shared goals

About AQR Capital Management: AQR Capital Management is a renowned global investment management firm, expertly positioned at the intersection of financial theory and practical application. Our mission is to provide exceptional, long-term investment outcomes for our clients by filtering out market noise to pinpoint what truly matters. We are committed to rigorous testing of our ideas, all supported by our unwavering dedication to technological excellence, which drives our insights and analyses. This distinct approach has established us as leaders in both alternative and traditional investment strategies since our inception in 1998. With a systematic, research-driven methodology, AQR employs quantitative tools to process essential information and effectively manage risk. Our diverse clientele includes institutional investors such as pension funds, insurance companies, endowments, foundations, sovereign wealth funds, and financial advisors. The Team and Your Role In this exciting position, you will join the Client Technology Engineering team, providing vital support to AQR's Client Administration, Onboarding, and Business Development divisions. You will be tasked with designing, developing, and supporting automation solutions, which include crafting and implementing APIs, aggregating data from multiple sources, embedding business logic, and automating the formatting and presentation of reports and presentations. The ideal candidate will engage directly with business users and collaborate seamlessly with other engineering teams.

The Customer Experience Specialist - Salesforce Data Operations role at Nielsen Company centers on improving client satisfaction and supporting operational quality. This position is based in Bengaluru and works closely with Salesforce data to maintain accurate, reliable information. Main responsibilities Manage and maintain data integrity within Salesforce Ensure reporting is accurate and up to date Apply established practices to support and improve customer interactions Impact This role directly supports Nielsen Company's mission to deliver strong customer experiences. By focusing on data operations, the specialist helps create a smoother, more reliable process for both clients and internal teams. Key focus Attention to detail and a commitment to data quality are essential. The work contributes to operational excellence and helps maintain high standards for client service.

Join our dynamic team at Finite HR Consulting as a User Experience Designer. In this pivotal role, you will be responsible for creating engaging and intuitive user experiences for our clients. You will collaborate with cross-functional teams to design user-centered solutions that enhance usability and accessibility across various platforms.

Join Aumovio as a User Experience Test Engineer, where you will play a crucial role in enhancing our product's usability through rigorous testing and user feedback analysis. Your expertise will directly impact the design and functionality of our applications, ensuring a seamless user experience.

Join Sopra Steria as a 3D Experience Functional Architect and leverage your expertise to design innovative solutions that enhance user experience and streamline operations. In this role, you will collaborate with cross-functional teams to implement 3D Experience solutions effectively.

About the Role Join our dedicated Compliance Reporting team at AQR as a detail-oriented and motivated Associate. In this pivotal role, you will support our Compliance department by crafting well-structured, timely, and accurate responses to Requests for Proposals (RFPs), Due Diligence Questionnaires (DDQs), and various ad-hoc client information requests from both clients and prospects. Key Responsibilities Prepare and submit comprehensive responses to RFPs, DDQs, and ad-hoc client inquiries across diverse investment strategies and products. Maintain and enhance standard responses in the firm’s centralized content repository. Collaborate with internal teams, including Compliance, Legal, Business Development, and Risk, to gather and verify information for client inquiries. Efficiently manage a high volume of requests, ensuring all deadlines are met and responses are of the highest quality.

Harness is at the forefront of transforming software delivery with our cutting-edge AI platform, founded by renowned technologist and entrepreneur Jyoti Bansal, who previously established AppDynamics, acquired by Cisco for $3.7B. With around $570M in funding and a valuation of $5.5B, we are supported by top-tier investors such as Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, and Citi Ventures. As the landscape of software development evolves with AI accelerating code generation, the real challenge now lies in optimizing the stages that follow coding—like testing, deployments, application security, reliability, compliance, and cost management. Harness is addressing these challenges with advanced AI and automation, enabling teams to deploy software more quickly while ensuring security and governance throughout the delivery lifecycle.Harness AI, along with our Software Delivery Knowledge Graph, provides profound context and intelligent automation across the software delivery process, embedding governance and policy-driven controls throughout the platform.In the past year, Harness facilitated over 185M deployments, 82M builds, 18T flag evaluations, 8M security scans, 9.1B optimized tests, and managed $2.8B in cloud expenses—empowering clients like United Airlines, Morningstar, and Choice Hotels to speed up releases by up to 75%, cut cloud costs by as much as 60%, and achieve a tenfold improvement in DevOps efficiency.With a global presence spanning 26 offices in 25 countries, Harness is shaping the future of AI-driven software delivery. We invite exceptional talent to join us in accelerating this transformative journey.Position SummaryWe seek a technically proficient engineer to join our Customer Experience team, capable of simplifying complex technical topics with ease. You will serve as an ambassador for Harness’ product suite, conducting in-depth troubleshooting to resolve customer issues swiftly. Your role will also include providing insightful recommendations for product enhancements to be executed by our development teams.About the RoleEnsure user satisfaction by efficiently handling and resolving Tier 1-3 product support issues with minimal developer involvement. Manage incident processes for significant customer issues to meet SLAs.Assist users with onboarding, third-party integrations, license management, and feature requests.Collaborate with Product and Engineering teams as necessary to improve the user experience of the platform.Partner with account managers (CSM) to onboard and support our customers.Offer technical guidance and best practices as a subject matter expert in our modules.

About UsAt Metropolis, we are at the forefront of the Recognition Economy, crafting artificial intelligence that transforms the real world into a responsive, seamless experience. Our mission is to eliminate the mundane and foster a sense of belonging and comfort wherever our users go. From revolutionizing parking systems to enhancing retail and hospitality interactions, we are dedicated to creating intuitive and magical experiences for millions. Join us as we innovate and build the future today!Your RoleWe are seeking a Principal Software Engineer to guide our Customer Experience application development team during a critical growth phase. As a leader in engineering, you will shape the technical vision and strategy that will propel Metropolis products into the future, crafting exceptional customer experiences. Your technical expertise will be vital in fostering a strong engineering culture and driving our mission forward. The ideal candidate will possess a product-focused mindset, driven by curiosity and a passion for enhancing customer interactions through technology, ensuring that our advancements align with user needs and contribute to the company's overall success.This is an exciting opportunity to develop an end-to-end mobility platform that serves high-traffic locations and diverse use cases, impacting the daily experiences of millions. If you are motivated by the challenge of empowering customers through innovative mobility solutions, we want to hear from you! Our dynamic and fast-paced environment encourages collaboration and challenges the status quo daily.Your ResponsibilitiesProvide strategic technical direction that influences the entire organization by developing and executing a comprehensive technical vision.Establish and advocate for best practices and technologies that promote operational excellence in system reliability while supporting rapid experimentation and data-driven decision-making.Facilitate significant improvements in developer experience through innovative technology solutions.

Join us at Harvey as a Senior Software Engineer focused on Developer Experience (DevEx). In this role, you will enhance the tools and frameworks used by our developers, promoting an efficient and enjoyable coding environment. You will collaborate closely with cross-functional teams to identify pain points in our development processes and implement innovative solutions.

About the Role Metropolis is hiring a Staff Software Engineer to focus on customer experience in Bengaluru, Karnataka, India. This role centers on building and improving software that shapes how users interact with our products. What You Will Do Work with teams across engineering, product, and design to create new features and refine existing ones Design and implement software solutions aimed at improving user satisfaction Apply software engineering expertise to solve complex problems that affect customer experience What We Look For Strong background in software engineering Experience collaborating with cross-functional teams Interest in building products that make a direct impact on customers

What You Will Do:Deliver prompt customer support to OneDirect clients six days a week via email.Collaborate with business teams to gain insights into product usage and identify opportunities for enhancing client experiences.Deeply understand the product and troubleshoot all issues reported by clients.Oversee the management of weekly email campaigns directed to clients.Comprehend the technical implementation of the product and identify root causes of issues and requests from business teams and clients.Coordinate closely with the OneDirect tech team to resolve client issues efficiently.Conduct online demos and walkthroughs for outstation clients.

Achieve or surpass enterprise-level sales targets.Qualify leads effectively and conduct comprehensive needs assessments, collaborating with technical resources as needed.Develop engaging client presentations, proposals, and oversee quarterly business reviews.Engage in high-level discussions with C-level and VP-level executives.Employ solution-selling and value-selling strategies to navigate the sales process towards closing deals.Expand business opportunities through upselling and cultivating relationships with both new and existing customers.Leverage a CRM solution for timely and accurate tracking of sales activities and updates.Collaborate strategically with management to deliver sales forecasts, identify emerging trends, and propose effective solutions.