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Manager of Client Implementations

ArchNew York City
On-site Full-time

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Experience Level

Manager

Qualifications

Qualifications:Proven experience in project management, particularly in client implementations. Strong leadership skills with a focus on team development and performance optimization. Excellent communication and interpersonal abilities to foster cross-functional relationships. Ability to identify and implement process improvements effectively. Track record of managing complex projects with multiple stakeholders.

About the job

Join Our Dynamic Team at Arch

Arch is a cutting-edge Series B financial technology company dedicated to streamlining the management of private investments. Our platform enhances accessibility, comprehension, and the overall investing experience across various asset classes.

With private investments—such as venture capital, hedge funds, and private equity—constituting approximately 25% of the investment landscape, we recognize the challenges faced by investors, advisors, banks, families, and fund managers who often rely on cumbersome spreadsheets, scattered file systems, and overflowing email inboxes. This process is not only tedious but also prone to errors, inconsistent reporting, and lost data. That’s where Arch comes in.

Our platform consolidates standardized data, documents, and insights, eliminating the need to navigate countless portals. We are committed to saving investors time while empowering them to make informed decisions that lead to superior financial outcomes.

As a rapidly growing team of over 200 professionals serving more than 400 clients—including some of the nation’s largest banks and financial institutions—we have consistently doubled our company size each year since our inception. We are excited to expand our team across all departments as we continue to scale.

Position Overview: Manager, Client Implementations

We are seeking a talented Manager to lead our Client Implementation team. In this role, you will be responsible for building a high-performing team and overseeing enterprise-level implementations. Your responsibilities will include managing high-visibility projects, developing talent through clear objectives and coaching, and ensuring cross-functional collaboration to achieve measurable client outcomes.

Key Responsibilities:

  • Lead and mentor a team of Client Implementation Specialists and Operations Associates, establishing clear goals and fostering a collaborative, results-driven culture.

  • Oversee the implementation of Arch for large enterprise clients, ensuring that deployments are customized to meet client objectives in coordination with internal and external teams.

  • Collaborate closely with Sales, Product, and Support teams to align client requirements with product capabilities and project deliverables, ensuring seamless execution and project success.

  • Champion continuous improvement initiatives by identifying opportunities for automation, process optimization, and best practices that enhance efficiency and client satisfaction.

  • Create and manage project plans that translate client needs and timelines into clear milestones, ensuring timely and high-quality delivery.

About Arch

At Arch, we are revolutionizing the investment management landscape with our innovative technology solutions. Our mission is to simplify the way private investments are managed and accessed, enabling investors to achieve better financial results efficiently. Join us as we continue to grow and make a significant impact in the financial sector.

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