Manager, Customer Success Engineering

About UsUpGuard is at the forefront of revolutionizing cybersecurity management through AI-driven solutions. Following a successful US$75M Series C funding round, we are enhancing our infrastructure to handle an impressive 100 billion risk signals daily. This expansion is not merely about growth; it's a transformative approach to managing cyber risk on a global scale.Our Cyber Risk Posture Management (CRPM) platform is tailored for security teams, integrating security ratings, threat intelligence, and autonomous AI technology. We empower organizations to navigate the continuously evolving threat landscape effectively.At UpGuard, we are not just creating another cybersecurity tool; we are defining a new industry standard. Our team possesses the freedom and resources to develop world-class technology that meets the needs of clients worldwide.As we grow, our commitment to our customers remains steadfast. Our Customer Success team is dedicated to addressing the unique challenges our clients encounter daily. We are searching for passionate individuals who thrive on helping others, solving problems, and building lasting relationships. You will have a commercial perspective to identify growth opportunities within our customer accounts and enhance product adoption.Why This Role MattersWith our ongoing growth, we are looking for a Customer Success Manager to join our exceptional team. This role involves onboarding and empowering our customers. The ideal candidate will have experience leading customer interactions, be detail-oriented, articulate, and possess the ability to listen effectively while providing clear and actionable advice.As a Customer Success Manager, you will report to a Lead CSM and analyze your customers' pain points, working closely with them to alleviate these challenges using UpGuard technology. You will actively seek feedback from customers and colleagues to continuously improve our offerings while collaborating with clients globally from initial contact through successful deployment, gaining invaluable insights into various industries and institutions.

Join Continental as a Territory Sales Manager, where you will lead sales initiatives across the Northeast region, including Massachusetts, Maine, Rhode Island, New York, and Vermont. You will be responsible for developing relationships with key clients, expanding our market presence, and driving sales growth. This role requires strong leadership skills, strategic thinking, and a passion for achieving results.

Join our team as a Regional Lead for Industrial Hygiene, where you will have the opportunity to spearhead and enhance our consulting operations throughout the Northeast. This position is perfect for an individual who thrives in managing multifaceted programs, leading exceptional teams, and fostering strong client relationships.In your role as the Regional Lead, you will oversee major industrial hygiene projects, mentor technical staff, and play an integral part in expanding our market footprint in the Northeast. A strong background in asbestos, lead-based paint, mold, and indoor air quality (IAQ) assessments is crucial, along with a robust understanding of regulatory requirements and proven skills in client engagement.Key Responsibilities:Direct and manage industrial hygiene initiatives from start to finish, ensuring adherence to quality standards, compliance, and financial success.Act as the primary liaison for strategic accounts and cultivate enduring client relationships.Conduct and supervise assessments related to asbestos, lead-based paint, mold, and IAQ.Formulate project scopes, budgets, timelines, and proposals in alignment with client expectations and project objectives.Deliver hands-on technical guidance and mentorship to project managers and field teams.Guarantee compliance with OSHA, EPA, and all relevant state regulations in the Northeast.Lead business development pursuits, including presentations, proposals, and participation in significant client and industry events.Represent J.S. Held at regional conferences, professional associations, and networking opportunities.

Amplitude seeks a Senior Technical Success Manager to support major clients across the East Region. This role centers on guiding customers through technical implementations and ensuring they achieve their goals with Amplitude’s products. Building strong, long-term relationships with clients is a key part of the work. What you will do Work directly with major customers to help them use Amplitude’s products effectively Guide clients through technical implementation steps and address their needs Develop and maintain trusted relationships to support ongoing customer success Location This position is open to candidates based in Arlington, VA; Atlanta, GA; Austin, TX; Boston, MA; Charlotte, NC; Chicago, IL; Dallas, TX; Hartford, CT; Houston, TX; Indianapolis, IN; Kansas City, MO; Minneapolis, MN; Nashville, TN; New Haven, CT; New York, NY; Philadelphia, PA; Raleigh, NC; St Louis, MO; or remote within the East Region.

Join BillionToOne as a Regional Manager for Oncology, focusing on the Northeast region. In this strategic role, you will lead initiatives to enhance our oncology solutions, drive business growth, and foster relationships with healthcare professionals and institutions. Your leadership will be crucial in expanding our market presence and ensuring the delivery of high-quality services to our clients.

Klaviyo is looking for a Customer Success Manager based in Boston, MA. This role centers on building strong relationships with clients and helping them get the most value from the Klaviyo platform. Role overview Customer Success Managers at Klaviyo focus on understanding each client's needs and ensuring they have a positive experience. The position involves guiding customers through the adoption of Klaviyo's tools and working closely with internal teams to develop solutions that fit each situation. What you will do Nurture and maintain client relationships Identify customer goals and challenges Encourage effective use of the Klaviyo platform Collaborate with other teams to deliver tailored support

memglobal is looking for a Northeast Community Manager to support and expand its presence across the Northeastern United States. This position is remote, with a focus on candidates based in or near Boston, MA. Role overview The Northeast Community Manager will focus on building strong relationships within local communities and fostering engagement throughout the region. The role centers on connecting people, encouraging participation, and supporting the growth of active networks. What you will do Develop and maintain connections within communities across the Northeast. Lead efforts that promote collaboration and boost involvement. Identify opportunities for community growth and share insights with the wider team. Location This is a remote role for individuals located in or near Boston, MA.

About UsAt Highland Electric Fleets, we are dedicated to making electric fleets accessible and affordable for communities, allowing them to enjoy the advantages of cleaner, quieter, and healthier transportation solutions. As North America's premier provider of Electrification-as-a-Service (EaaS), we have established strong partnerships with school districts, municipalities, and fleet operators since our inception in 2019, ensuring a seamless transition to electric fleets.We take pride in being the Official Electric School Bus Provider for the LA28 Olympic and Paralympic Games and Team USA. Our commitment to innovation is evident in our pioneering vehicle-to-grid technology, as well as our management of some of the largest electric school bus fleets across the nation, delivering reliable and cost-effective solutions to support local communities and advance the future of transportation.Summary:The Regional Business Manager (RBM) position offers a unique opportunity for the right candidate to engage at the foundational level of an organization that fosters knowledge development, business growth, and career advancement. The Northeast Region presents a wealth of opportunities for expansion and impact.

Join Armis, the leader in cyber exposure management and security, dedicated to safeguarding your organization’s entire attack surface while effectively managing real-time cyber risk exposure. In a world where traditional perimeters are fading, Armis empowers organizations to continuously see, protect, and manage all critical assets, spanning from ground to cloud. We proudly serve Fortune 100, 200, and 500 companies, as well as national governments and local entities, ensuring the safety and security of critical infrastructure and society around the clock.Armis is a privately held company with its headquarters in California.As a Strategic Account Executive, your mission will be to acquire new clients with 5,000 users and above, while also managing existing accounts within a designated geographic territory. You will articulate Armis’s comprehensive business value and product capabilities to prospective clients, aligning our strengths with their needs, and fostering partnerships that transform our partners into trusted advisors for identity asset management. The ideal candidate will possess established executive-level connections and demonstrate flexibility and adaptability in dynamic situations. A results-driven mindset, customer orientation, technological savvy, and innovation in building internal and external relationships are essential for success.Key Responsibilities:Identify, develop, and implement an account strategy to secure new business opportunities and drive revenue growth within the assigned region, both independently and collaboratively.Negotiate and finalize agreements to exceed booking and revenue quota targets.Engage with decision-makers in key prospect accounts within the assigned territory.Establish and maintain relationships with key decision-makers (typically at the CIO and CISO levels) within industry partners and enterprise customers to advance sales strategy and achieve goals.Collaborate closely with internal teams to ensure a seamless customer experience and successful implementation of solutions.

Role overview The Customer Success Manager at Datadog builds and maintains relationships with a diverse customer base. This position focuses on guiding clients through onboarding, supporting them as they adopt new products, and identifying opportunities for upsell and cross-sell. Acting as a customer advocate, the manager works to ensure each client benefits fully from Datadog’s solutions and enjoys a positive experience throughout their journey. What you will do Guide customers through the onboarding process to set them up for success Encourage adoption of additional Datadog products and features Spot and pursue opportunities for upselling and cross-selling Act as a primary contact and advocate for customer needs Support customers in realizing ongoing value from the Datadog platform Work environment This role is based in Boston, Massachusetts, and follows a hybrid work model. Datadog emphasizes an office culture that encourages creativity and collaboration, while also supporting work-life balance and professional growth.

At Klaviyo, we celebrate the diverse backgrounds, experiences, and perspectives that each Klaviyo (we proudly call ourselves Klaviyos) contributes to our dynamic workplace. We believe in providing everyone with an equitable opportunity for success and value the unique insights each individual brings, beyond traditional job criteria. If you feel you are a close match, we encourage you to apply. Interested in learning more about life at Klaviyo? Visit klaviyo.com/careers to discover how we empower creators to take charge of their destinies.About the RoleWe are in search of a strategic, systems-oriented, and customer-focused Senior Manager of Customer Success Operations to enhance Klaviyo's Digital-first and At Scale engagement model. In this pivotal role, you will collaborate closely with both the Digital and At Scale Customer Success teams, while also engaging with Product, Customer Education, and Marketing to implement the tools, data, automations, and processes necessary for customers to learn, adopt, and thrive at scale.By working in tandem with the Go-To-Market systems and Customer Success teams, you will drive the operational engine that supports our digital and hybrid engagement models, including lifecycle automation, AI-driven engagement, and enablement for adoption and education. If you excel where technology, data, and customer experience intersect—and you enjoy transforming strategy into scalable, measurable outcomes—this position offers you the chance to influence how tens of thousands of customers experience Klaviyo.How You’ll Make an ImpactConvert strategic digital customer success goals into actionable execution plans, encompassing system enhancements, cross-functional collaboration, and project management.Design and implement scalable lifecycle workflows, triggers, and automations that drive onboarding, adoption, expansion, and ongoing customer success.Operationalize digital customer lifecycle programs, including triggered communications, in-app engagements, personalized guidance, and automated success plans.Enhance the digital customer success technology stack, including Gainsight CS/PX, automation tools, AI agents, LMS platforms, and community systems.Lead change management initiatives related to digital transformation efforts within the broader Customer Success organization.Deploy AI and automation strategies to optimize customer interactions and enhance overall satisfaction.

About DeleteMe:DeleteMe is at the forefront of proactive privacy protection, aiding security teams in minimizing their human attack surface by continually monitoring and eliminating exposed personal data (PII) from the open web. This crucial data is often exploited by threat actors to execute social engineering, phishing, Gen-AI deepfake, doxxing campaigns, physical threats, and identity fraud.As a rapidly expanding global SaaS enterprise, DeleteMe caters to both individual consumers and corporate clients. With over 100 million successful opt-out removals, we help our clients mitigate risks associated with identity theft, spam, doxxing, and various other cybersecurity threats. Our offerings include detailed privacy reports, continuous monitoring, and expert support for sustained protection.DeleteMe provides a scalable, managed defense layer for organizations' most vulnerable asset: their people. This is why 30% of the Fortune 100, leading technology companies, major banks, federal agencies, and U.S. states trust DeleteMe to safeguard their workforce.We are led by a committed and experienced team, driven by a compelling mission to empower consumers with privacy.Job SummaryThe Customer Success Manager will oversee and mentor a dedicated team of Customer Success Managers (CSMs) aimed at enhancing product adoption, customer retention, and growth for our most esteemed clients. This role demands a combination of leadership, strategic insight, and hands-on expertise in Customer Success. The successful candidate will be a staunch advocate for customers, possess exemplary communication skills, and demonstrate a history of managing high-performing teams in a dynamic environment.ResponsibilitiesTeam Leadership and Development:- Lead and mentor a team of CSMs, cultivating a culture of high performance, collaboration, and ongoing improvement.- Conduct regular one-on-ones, performance evaluations, and career development planning.- Create and implement onboarding and continuous training programs for the team.Customer Strategy:- Define and enhance the Customer Success strategy, encompassing customer segmentation, engagement models, and success metrics.- Analyze customer health data to pinpoint risks and opportunities, and craft proactive intervention strategies.

We are seeking a dedicated and proactive Customer Success Manager to join our team at Benchling. In this critical role, you will work closely with our clients to ensure they maximize the value of our platform. You will be responsible for managing customer relationships, providing guidance on best practices, and identifying opportunities for upsells and renewals. Your exceptional communication skills and customer-oriented mindset will be key to fostering long-term partnerships.

Role Overview Box, Inc. is hiring a Customer Success Manager based in New York, NY or Boston, Massachusetts. This role centers on helping customers reach their goals with the Box platform. Building strong client relationships and understanding each customer’s needs are central to the work. What You Will Do Develop and maintain trusted partnerships with clients Identify customer goals and recommend solutions tailored to their business Work closely with teams across Box to encourage engagement and product adoption Support customer satisfaction and help resolve issues as they arise Share feedback and insights to help improve Box’s services and approach Location This position is open in New York, NY and Boston, Massachusetts.

Role overview The Customer Success Manager at Lumafield focuses on supporting clients throughout their journey with Lumafield’s solutions. Based in Boston, this position works directly with customers to understand their goals and ensure they gain maximum value from the products. Acting as a trusted advisor, the Customer Success Manager provides reliable guidance and support tailored to each client’s needs. What you will do Guide new customers through onboarding and help them get started with Lumafield’s products Develop and nurture long-term relationships with clients Work closely with customers to understand their specific challenges and objectives Provide expert assistance and recommendations to help clients achieve success Spot opportunities to introduce additional products or services that fit client needs Support customer satisfaction, encourage retention, and contribute to account growth Location This role is located in Boston, MA.

Role Overview The Customer Success Manager at Weave focuses on helping clients in Boston get the most value from our communication solutions. This role centers on building lasting relationships, guiding customers through onboarding, and offering steady support to keep satisfaction high. What You Will Do Develop and maintain strong connections with customers. Lead clients through onboarding, making sure they understand and use our products effectively. Provide ongoing support to address questions and concerns as they arise. Work with internal teams to solve customer issues and suggest product improvements. Advocate for customer needs and help drive retention and engagement. Collaboration and Impact This position involves regular collaboration with colleagues across teams to resolve customer challenges and recommend enhancements. A proactive mindset is key for supporting customer success and loyalty.

As a Customer Success Manager at Datadog, you will take the lead in fostering strong relationships within our customer base, driving new product adoption, and ensuring a seamless onboarding experience. Your role will involve advocating for our customers, focusing on delivering exceptional experiences while identifying growth opportunities. Through a structured approach, you will assess individual customer needs and articulate the value of Datadog's solutions effectively.At Datadog, we cherish our office culture which fosters collaboration, creativity, and strong relationships. Our hybrid work model allows Datadogs to achieve a balanced work-life integration that suits their individual needs.

The Principal Customer Success Manager at Nexthink supports clients as they work to improve their digital workplace using Nexthink’s solutions. This position leads a team focused on customer engagement, satisfaction, and retention. Key responsibilities Guide customers to achieve their goals with Nexthink’s digital experience technology Lead and mentor a team of customer success professionals Develop strategies to build and maintain strong customer relationships Conduct regular check-ins with clients to monitor progress and address needs Identify and pursue opportunities for upselling and cross-selling Nexthink products Work closely with product and engineering teams to communicate customer feedback and support ongoing improvement Collaboration and impact This role works across teams to ensure customers get the most value from Nexthink’s offerings. Close coordination with product and engineering helps keep solutions aligned with client needs. Location This position is based in Boston.

Join Our TeamCyvl is an innovative tech startup located in Boston, Massachusetts, dedicated to transforming how governments visualize and manage their transportation infrastructure. Our cutting-edge hardware and software solutions utilize advanced 3D mapping sensors to gather LiDAR, imagery, and GPS data, which are integrated into our customers' vehicles. This data is then processed through our sophisticated AI-driven cloud systems to provide actionable geospatial insights that optimize city operations and resource management.At Cyvl, we are passionate about empowering governments to develop and sustain public infrastructure that enhances community pride through faster decision-making facilitated by our sensors and Infrastructure Intelligence Platform. We are currently seeking a Director of Customer Success to spearhead customer retention, expansion strategies, and post-sales system design. In this role, you will establish systems, segmentation, automation, and a health scoring framework that elevates Customer Success from a reactive support function to a driver of proactive revenue growth.As a dynamic and rapidly growing team, we are committed to addressing real-world challenges with authenticity, simplicity, and boldness. Each team member is encouraged to take ownership, achieve tangible results, and make a lasting impact in the communities we serve.