Manager, Customer Experience Operations

Hootsuite is seeking a dynamic and detail-oriented Customer Experience Operations Manager to take charge as the primary technical administrator and subject matter expert for our Customer Office technology stack and associated platforms. Reporting to the Senior Director, you will spearhead the management and optimization of system configurations, workflows, automations, integrations, and reporting to bolster customer engagement strategies and operational efficiencies. In this pivotal role, you will enhance workflow design and implement AI-driven automation throughout the customer lifecycle, aiming to boost efficiency, simplify processes, and elevate service delivery standards.This position is available for remote applicants across Canada and the USA (in states/provinces where hiring is permitted), unless located within commuting distance of our Toronto or Vancouver offices.

Join Rockstar, a trailblazing company launched in 2023, as we redefine beverage storage with our innovative drinks fridge that doubles as luxurious furniture. Powered by an advanced AI Sight System, our fridges allow users to conveniently see their beverages via their smartphones. With collectible colors that have flown off the shelves multiple times and features in leading publications such as Dwell, The Wall Street Journal, and TIME, we are now expanding our vision beyond drinks fridges to create appliances that elevate everyday moments.As the Operations & Customer Experience Manager, you will be the custodian of our customers' journey, ensuring exceptional service from order placement to delivery. Your insight will shape the company’s customer-centric policies, ensuring we not only meet but exceed customer expectations.In this multifaceted role, you will oversee customer experience (CX), delivery logistics, inventory management, and retail operations. Your strategic approach will streamline our processes, enhancing efficiency through data-driven insights and automation.Key ResponsibilitiesCustomer Experience (CX): You will shape every customer interaction, establishing high standards and developing systems to maintain them. By employing dashboards and quality control measures, you’ll provide transparency and constant improvement to the customer journey, eliminating friction and simplifying workflows through effective tools and collaboration with Product, Operations, and Engineering teams.Delivery Operations: You will ensure our delivery partners embody our brand’s values, maintaining proactive communication and professionalism. In case of issues, you will work alongside them to resolve challenges swiftly.Inventory Management: You will guarantee that our products are available where and when they are needed by collaborating with Product and Finance teams to optimize inventory placement for speed and cost-effectiveness.

Role Overview DoorDash is hiring a Customer Experience Manager for the Strategy & Operations team. This position focuses on improving customer satisfaction and strengthening operational performance across the delivery network. The role involves leading key initiatives and working closely with teams from different parts of the company to shape strategies that improve the customer journey. Locations San Francisco, CA New York, NY Chicago, IL Seattle, WA

About ClickUp ClickUp builds software designed to streamline how teams work together. Our platform brings tasks, documents, chat, calendars, and enterprise search into one AI-powered workspace. We aim to help teams reclaim their time and boost productivity by breaking down silos and simplifying collaboration. Role Overview The Senior Manager of Customer Experience (CX) Operations partners closely with the global Head of Support and CX. This leader focuses on improving support functions, guiding daily customer interactions, shaping personalized service models, and developing strategies for customer retention and proactive engagement. Expect to work with data to uncover insights, evaluate performance, anticipate customer needs, and inform key decisions. The Senior Manager also drives the adoption and enhancement of automation and AI within support operations, ensuring a high-quality experience for customers worldwide. This role represents stakeholder teams in cross-functional projects that support customer growth, revenue retention, and greater operational efficiency. What You Will Do Oversee daily support operations and customer interactions Develop and refine personalized service and retention strategies Lead product feedback loops and proactive customer engagement initiatives Analyze data to assess performance and guide Support leadership decisions Innovate and improve technology automation and AI capabilities within support Represent support and CX in cross-functional projects to drive growth and efficiency What We Look For Experience leading customer experience or support operations, ideally in a technology-driven environment Strong analytical skills and comfort working with data Familiarity with AI solutions and automation in customer support Ability to balance strategic vision with detailed execution Motivation to build, improve, and innovate within a growing organization Location This position is open to candidates based in the United States.

About EliseAIAt EliseAI, we are transforming critical sectors such as housing and healthcare. Securing quality housing and healthcare is a challenge for many, and our mission is to simplify this process. By seamlessly integrating AI agents into existing workflows, we enhance efficiency, reduce costs, and elevate the overall experience for all stakeholders.Housing: We revolutionize the apartment touring experience, streamline lease signing, facilitate maintenance requests, and ensure renters have continuous communication with their property management—bringing essential services into one accessible platform.Healthcare: We simplify appointment scheduling, assist with completing intake forms, and enhance patient-provider communication, allowing everyone to prioritize health over paperwork.With EliseAI, organizations can minimize manual tasks, boost accessibility, and provide a seamless experience across vital services. Recently, we secured a $250 million Series E funding round led by Andreessen Horowitz to accelerate our mission.About the RoleWe are seeking a dedicated CX Operations Manager to design, enhance, and scale the systems and processes that drive our customer support experience. You will serve as the operational partner for Support and Product leaders, managing workflows, tools, reporting, and AI-powered support capabilities, while consistently refining the flow of customer inquiries from intake to resolution.As the Zendesk administrator and CX tooling specialist, you will provide the technical foundation that enables our support team to scale efficiently while ensuring a consistently high-quality customer experience during this crucial growth period.

The Client Experience Operations Manager at RxVantage plays a central role in shaping the systems that support every client interaction. This US-based remote position focuses on building and maintaining the operational foundation for Customer Experience, with a strong emphasis on Salesforce Service Cloud, Zoom Contact Center, and related CX platforms. The aim is to make each client engagement seamless and effective. This role bridges technology, process, and service. Collaboration with Service, Account Management, and client stakeholders is essential to create scalable workflows that help teams resolve issues efficiently, communicate clearly, and deliver proactive support throughout the client journey. Success means turning business needs and client feedback into systems that reduce friction, improve transparency, and elevate the overall client experience. Main Responsibilities Manage and enhance Salesforce Service Cloud, focusing on case management, automation, routing, entitlements, SLAs, and reporting. Oversee the configuration and administration of Zoom Contact Center to support high-quality voice and digital interactions. Design and maintain CX workflows that are user-friendly for both clients and internal teams. Collaborate with Service and Account Management to align systems with real-world service processes and client needs. Introduce and support AI-powered features such as case routing, agent assistance, automation, and knowledge recommendations. Ensure accurate data capture and reporting on service and interactions to drive performance management and ongoing improvement. Identify and address friction points in client-facing workflows, recommending improvements to systems and processes. Support the rollout of new service tools, features, and integrations across the CX technology stack. Partner with Revenue Operations and Data teams to connect service metrics with broader go-to-market insights. Document CX processes, system configurations, and best practices to support scalability and consistency. Act as a reliable operational partner for client-facing teams and strategic accounts.

Why Weave ExistsAt Weave, our mission is to revolutionize the way therapeutic knowledge is recorded, transformed, and shared throughout the drug development process. We empower human experts with AI tools to expedite bringing drugs to patients efficiently, safely, and affordably.The Weave Platform enhances regulatory workflows by integrating AI intelligently and creatively at every stage. Together with our clients, Weave is crafting the AI workbench for the entire therapeutic lifecycle.The Role & Your MissionWeave is reimagining the regulatory landscape of drug development through AI. Our aim is to significantly hasten the process of getting drugs into the market.We are in search of a customer-centric, self-motivated individual to establish our Customer Experience & Support strategy, reporting directly to our Director of Customer Success. This vital role demands exceptional skills and a unique disposition. You will guide our clients (pharmaceutical companies) in mastering our platform and tailoring it to their needs, primarily through technological means. A deep understanding of their methodologies, processes, objectives, and tactical outputs throughout the lifecycle of their therapeutics is essential to ensuring their success on Weave’s platform.Initially, you will engage directly with our first customers, creating value through hands-on execution, learning, and refining processes as our customer base expands and our CX/CS operations develop.

Team and Role Overview Robinhood aims to make finance accessible for everyone. As part of the Money team, the Customer Operations Manager will help develop and scale banking and spending solutions for a broad customer base. This role leads the account operations team, with a focus on delivering strong customer experiences and supporting the launch of new products and features. This position is based in Chicago, IL; Denver, CO; or Westlake, TX. In-person attendance is required at least four days per week. Robinhood’s offices are designed to foster collaboration, innovation, and a sense of community for high-performing teams. What You Will Do Direct the daily work of the customer account operations team, ensuring customer inquiries are handled promptly and accurately across multiple support channels. Monitor and manage customer satisfaction metrics (such as ASAT), analyze trends, and drive improvements to raise satisfaction scores. Address escalated issues thoroughly, working with Customer Experience, Product, Engineering, and Compliance teams to resolve complex cases. Partner with Product, Engineering, and Compliance to advocate for customer needs and contribute to product and process improvements. Develop and update standard operating procedures to maintain efficient and consistent operations. About the Team The Money team at Robinhood builds innovative financial solutions and is responsible for launching and scaling new products. Team members work closely with colleagues across Engineering, Finance, Product, and Legal, as well as key external partners. The group values creativity, ethical practices, and a drive to make a meaningful impact in the financial sector.

About the RoleWe are seeking an accomplished Director of Customer Experience Operations who is passionate about enhancing customer satisfaction and loyalty through exceptional service delivery. This remote position demands a strategic thinker with a proven track record in operational excellence and customer-centricity.Key ResponsibilitiesLead and optimize customer experience initiatives across various channels.Develop and implement strategies to improve customer satisfaction metrics.Collaborate with cross-functional teams to enhance service delivery and operational efficiency.Analyze customer feedback to drive continuous improvement.Ensure alignment of customer experience with company objectives.

Role Overview alma is hiring a Business Intelligence Group Manager to support Operations and Customer Experience. This fully remote role (contiguous US) focuses on guiding a team of analysts to turn data into actionable insights. The group manager will help shape reporting, support decision-making, and drive improvements in both customer satisfaction and operational processes.

Join the Ramp RevolutionAt Ramp, we are redefining the landscape of finance for modern teams by harnessing the power of AI. We believe that AI is not just a trend; it is the cornerstone of future business operations. We are committed to investing in this transformative future and in the visionary individuals who will help shape it.Ramp is an innovative financial operations platform that empowers companies to conserve both time and costs. Our comprehensive solution integrates payments, corporate cards, vendor management, procurement, travel arrangements, and automated bookkeeping with intelligent features to optimize every dollar and hour spent. More than 50,000 businesses—ranging from family-owned farms to e-commerce leaders and space tech innovators—have collectively saved $10 billion and 27.5 million hours using Ramp. Established in 2019, Ramp is recognized as the fastest-growing corporate card and bill payment platform in the United States, facilitating over $100 billion in transactions annually.Our investors include renowned firms such as Lightspeed Venture Partners, Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, Redpoint, and ICONIQ, alongside over 100 angel investors who are founders or executives from top companies. The Ramp team is composed of exceptional leaders hailing from prestigious financial services and fintech organizations—such as Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, and Capital One—as well as tech giants like Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.Ramp has earned accolades including Fast Company’s Most Innovative Companies and LinkedIn’s Top U.S. Startups for over three consecutive years, as well as recognition in the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine’s Most Influential Companies.About the PositionRamp is seeking a dynamic Associate Manager to spearhead our Customer Experience (CX) team—the frontline representatives who embody the Ramp ethos for thousands of customers daily. This pivotal leadership role emphasizes our live phone support while ensuring that our standards are upheld across various channels, including chat and email. As a leader, you will cultivate a high-performance culture and set the tone for excellence and engagement, guiding your team to deliver outstanding service and support to our valued customers.

At NiCE Systems, we embrace challenges and continuously strive to exceed our limits. We are visionaries, innovators, and champions in our field. If you share our passion for excellence and desire to propel your career to new heights, we invite you to explore this remarkable opportunity.Job SummaryWe are looking for a dynamic Project Manager to become a key player in our Global Business Operations team. This role focuses on refining and overseeing post-sales processes across our Services, Support, and Business Partner divisions. You will spearhead cross-functional projects from initial discovery and requirements gathering to implementation and deployment, enhancing operational efficiency and scalable process optimization in a global software environment. This position demands a robust background in business analysis and process enhancement, coupled with the capability to utilize data, business intelligence tools, and cutting-edge technologies like AI to derive insights and propose actionable solutions. Collaborating with business stakeholders and IT teams, you will tackle operational hurdles, establish best practices, and ensure effective adoption through workshops, user acceptance testing (UAT), and training sessions. The ideal candidate is exceptionally organized, analytical, and collaborative, adept at managing multiple initiatives concurrently while influencing stakeholders to achieve impactful outcomes.

Role Overview alma is seeking a Customer Experience Manager to shape and improve the customer journey across all touchpoints. This fully remote position is open to candidates based in the contiguous US. What You Will Do Advocate for customers by identifying their needs and working to ensure a positive experience with alma's services. Lead projects to collect and analyze customer feedback, using insights to drive improvements in satisfaction and loyalty. Develop and deliver training programs for staff to strengthen customer service skills and consistency. Refine and optimize customer service processes for greater efficiency and effectiveness. Work closely with teams across the company to introduce new ideas and enhance alma's offerings. What We Look For Strong commitment to customer success and a drive to improve experiences. Experience leading initiatives that gather and act on customer feedback. Ability to design and implement staff training programs. Comfort collaborating with different teams to solve problems and drive innovation. Creative thinking and a willingness to bring new ideas forward.

Abnormal Security is looking for a Customer Success Operations Manager to strengthen how the company serves and supports its customers. This position is fully remote and open to candidates located anywhere in the USA. Key Responsibilities Streamline and improve processes that assist customer success teams in their daily work Review and interpret customer success metrics to spot trends and highlight areas that need attention Collaborate with teams across the organization to help customers achieve their objectives Role Impact The Customer Success Operations Manager plays a central part in shaping customer satisfaction and helps drive the ongoing growth of the customer base at Abnormal Security.

About SolaceAt Solace, we are on a mission to transform the fragmented healthcare landscape in the U.S. By empowering patients with expert advocacy and essential tools, we aim to simplify healthcare navigation, ensuring that individuals can make informed decisions and achieve optimal outcomes.Founded in 2022, our Series C startup is supported by leading investors including Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, Signalfire, and IVP. Our dynamic and mission-driven team is based in the U.S. and is rapidly expanding.Solace is not just a workplace; it is a catalyst for meaningful change in healthcare. If you thrive in an environment that demands urgency, precision, and genuine care, and if you’re eager to push your limits while collaborating with a passionate team, you will find your place here. We embrace intensity and challenge as we strive to redefine the healthcare experience.Read more in our Bloomberg funding announcement here.About the RoleAs the Customer Experience Manager at Solace, you will lead a dedicated team, utilizing feedback and actionable insights to ensure our clients receive the support they need throughout their healthcare journeys.In this pivotal role, you will collaborate with our representatives, clients, and advocates, addressing their needs comprehensively. From confirming appointments to troubleshooting complex issues, you will devise creative solutions to enhance the experience of our clients and advocates alike. Additionally, you will play a key role in collecting and analyzing feedback to elevate Solace as a premier service provider.What You’ll DoMaster the Solace systems, tools, and technologies to deliver exceptional support.Leverage our resources to provide top-tier customer service to clients and advocates.Collect and track feedback to drive continuous improvement in customer experience and platform functionality.Cultivate strong relationships with clients, ensuring their needs are met effectively and efficiently.

About Us: ether.fi stands at the forefront of the cryptocurrency revolution as one of the world's leading crypto companies, managing over $10 billion in assets. Our dedicated team of 30 technical experts has driven our profitability from day one, as we focus on developing impactful consumer applications.We envision a future centered on on-chain banking, with innovative products like Stake, Liquid, and Cash that allow users to earn yields through diverse DeFi strategies and utilize their assets in the real world via our credit cards. For insights into our offerings, explore public analytics on Dune for Cash and Stake.Position Overview: We are in search of a driven and seasoned Senior Customer Experience Manager to spearhead our Customer Experience function as we expand. You will manage support operations and craft the strategy, systems, and team necessary to deliver exceptional service across chat, email, and community channels. This hands-on leadership role involves coaching team leads and individual contributors, enhancing processes, and closely collaborating with product, risk, and engineering teams to enhance the end-to-end journey for all ether.fi members.

We are seeking an enthusiastic and dedicated Customer Experience Manager to join our team at Jobs for Humanity. In this role, you will be at the forefront of ensuring our customers receive the highest level of service and satisfaction. Your primary focus will be to enhance the customer journey, address concerns, and implement strategies to improve overall service delivery.As a Customer Experience Manager, you will work closely with various departments to align our services with customer expectations and feedback. You will analyze data, develop customer service initiatives, and train staff on best practices to foster a customer-centric culture.

Join the Jiffy Customer Care Team!At Jiffy.com, we are passionately committed to providing a seamless, swift, and enjoyable experience for our customers. Our clientele ranges from small business owners to hobbyists and crafters who are bringing their creative ideas to fruition. Every touchpoint is meticulously crafted to ensure satisfaction. As an integral part of our Customer Care team, you will be pivotal in pinpointing pain points, resolving issues, and driving continuous enhancements throughout the customer journey.As the Customer Experience Manager, you will operate at a level above Supervisor, overseeing personnel management, team performance, and operational execution across various customer care teams. This position emphasizes the cultivation of strong supervisory skills, leveraging data to drive outcomes, and scaling processes that elevate both employee and customer experiences.Key ResponsibilitiesLead & Develop PeopleOversee and mentor Customer Experience Supervisors, fostering consistent and effective leadership.Establish clear performance benchmarks and hold leaders accountable for team outcomes.Assist in the hiring, onboarding, and development of supervisors and frontline team members.Enhance leadership capacity through continuous coaching, feedback, and succession planning.Own Customer Care PerformanceBe accountable for performance metrics including CSAT, NPS, resolution time, quality, productivity, and team engagement.Translate Customer Care objectives into clear, measurable goals for supervisors and teams.Identify performance discrepancies and implement actionable corrective plans.Drive Operational ExcellenceCollaborate with supervisors to identify obstacles in workflows, tools, and policies.Spearhead process improvements that minimize customer effort and enhance efficiency at scale.Ensure that processes, workflows, and best practices are documented and adhered to consistently.Be Data-DrivenExamine customer feedback, operational metrics, and escalations to uncover trends and root causes.Utilize data to inform staffing strategies, prioritize initiatives, and measure impact.Disseminate insights and action plans to Customer Care and cross-functional leadership.Champion the Customer VoiceServe as a senior escalation point for complex or high-impact customer challenges.Collaborate with Product, Operations, and Technology teams to drive enhancements across the customer journey.Ensure customer insights are integrated into strategic decision-making.

Are you passionate about enhancing customer satisfaction and driving engagement? Join Dandy as a Customer Experience Manager and play a pivotal role in shaping our customer journey. You will lead initiatives aimed at improving customer interactions and ensuring that our clients receive exceptional service at every touchpoint.