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Manager, AI Deployment Engineering

OpenAISan Francisco
Hybrid Full-time

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Experience Level

Manager

Qualifications

8+ years of experience in a technical, customer-facing role; proven leadership in complex project management; exceptional communication skills for both technical and non-technical audiences; strong analytical and problem-solving abilities; passion for cutting-edge technology.

About the job

Join Our Innovative Team

At OpenAI, our AI Deployment Engineering team is dedicated to the safe and impactful integration of Generative AI applications for developers and enterprises alike. Acting as trusted advisors and thought leaders, we collaborate closely with our customers to curate an effective portfolio of GenAI use cases tailored to their industries, propelling these solutions into production through expert technical guidance. As the head of our Solutions Architects within the Digital Native segment, you will empower technology and software firms to revolutionize their operations through advanced solutions, including customer service enhancements, automated content generation, and pioneering applications utilizing our most cutting-edge models.

Your Role

We are on the lookout for a visionary leader who will spearhead the technical success of our key technology and software clients across the Americas. In this pivotal position, you will oversee the entire implementation process, ensuring a smooth platform integration. As the voice of our clients, you will synchronize technical teams to provide a cohesive and outstanding experience throughout the customer journey. Your success will be gauged by the deployment of live applications, heightened API engagement, and compelling customer narratives that highlight the transformative power of our technology.

This position is based in our San Francisco office, embracing a hybrid work model with three in-office days per week, and we offer relocation support for new hires.

Key Responsibilities

  • Develop and execute the strategy and operational framework of the AI Deployment Engineering team, ensuring alignment with organizational goals and the dynamic needs of our clients.

  • Lead, nurture, and inspire a high-performing team of Solutions Architects to achieve remarkable customer outcomes, evidenced by production applications and increased API utilization.

  • Act as the technical champion for our clients, translating their requirements into actionable insights for Research and Applied Product/Engineering roadmaps.

  • Serve as the primary technical escalation resource during development phases, building trust and maintaining open lines of communication with executive stakeholders.

  • Position yourself as an industry thought leader, advocating for the responsible and innovative use of our technology across various sectors.

Ideal Candidate Profile

  • Possess 8+ years of experience in a technical, customer-facing role, particularly with C-level technical and business executives.

  • Demonstrated leadership in managing complex projects and cross-functional teams.

  • Exceptional communication skills, with the ability to convey complex technical concepts to non-technical stakeholders.

  • Strong analytical and problem-solving skills, coupled with a passion for innovative technology.

About OpenAI

OpenAI is at the forefront of artificial intelligence innovation, committed to developing safe and beneficial AI applications for a wide range of industries. Our team is dedicated to driving transformative solutions that empower businesses and enhance user experiences.

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